I want thank salesperson Christylee as we arrived at 10 to 5 on sunday afternoon as my nintyfour year old mothers bed had collapsed she sold us a base and rang the manager who said he would personally deliver he next morning to her which he did and installed it for her excellent service and we are very gratefull
- Verified customer
Mold on our mattress when delivered
In store service was great and helpful at the Bennett's Green Store and the deal we got was pretty great for a super king mattress which is why there's an extra star in the review.
The communication from the warehouse was good throughout. We had planned for the bed to be delivered in our move-in week to our new home, when both myself and my wife were off work. Luckily we were there as the delivery drivers were just going to leave a brand new mattress that had mold all over it. The mattress will now have to be left outside during the day of del...ivery as neither of us will be home. I have been assured that this will be rectified, but we will have been without our bed for 2 weeks and i would have thought mold all over a mattress would have been picked up prior to delivery. Hopefully the delivery next week doesn't have the same issues.
Excellent Service, great store atmosphere....
My email to management...
This is something I’m not in the habit of doing but I feel compelled to provide some feedback on your Bennetts Green store from an experience we had yesterday…
We were obviously in the market for a bed, saw a competitors commercial on TV of the bed sale so headed to their Bennetts Green store. We were served by a nice enough young guy who gave us a price that we thought was reasonable for a bed that we though was comfortable, at that point historically we would have just said yes and ordered it (we’...re normally a push over when happy) but said thanks and walked out. I said to my wife, let's pop over to Snooze and see what they have... Walked in laid on a few beds the store was fairly busy, looked at the prices and they seemed to be more expensive than Harvey Norman, we would have been there for less than 5 minutes and one of your employees Lucas approached us after he finished with the couple he was looking after.
Good old fashion service
Easy purchased on Sunday arrived Saturday. Super staff in the shop and the delivery staff were so polite and professional thanks Snooze your service is great at Bennett’s Green store
What a great experience
How lucky was I to be served by the store Manager. Helpful 100% and nothing was too much trouble especially as I.wanted it delivered to Sydney.
Delivery on wild Wednesday to a flooded Sydney but the delivery was coordinated and the delivery men were extremely helpful.
A perfect start to a new life!
Trina was fantastic - we had intended to buy a mattress and suite from Amart but after talking at length to Trina, we were very happy to go with Snooze, and an Australian made mattress! She helped us out from the quote right through to delivery, making sure everything was going smoothly. It was clear that she cared about meeting our needs and we were relieved to be dealing with a product expert, not just a salesperson. She really knows her stuff! Thank you also to Kristie to make sure we got the bed asap as we were relocating - she is lovely an...d very easy to deal with. And thanks to Ben who gave us plenty of notice that he was on his way with our new bedroom suite. From the beginning, it was clear we were dealing with professionals and we were not disappointed. Thank you again to Trina, Kristie and Ben. It's been a pleasure doing business with you.
Great product, sales and delivery team's. Very smooth from the start to finish.
Spent hours over two days checking different beds and mattress types. Staff very knowledgeable in advising for my specific needs. The delivery guys were fast and friendly. Fully installed in a flash.
Great Product and Excellent Service !
Extremely happy with the bed and bedhead I recently purchased from the Bennett's Green store....excellent service in the store...wide range of quality products with very good SALE discounts. Deadlines adhered to as well, with Delivery dates met and an excellent, couteous and helpful Delivery staff.
After purchasing a bed in 2016 after the computer analysed my posture & requirements for the mattress that was supposedly to suit me & my partners needs. The bed recommended ended up being the worst thing iv ever purchased after it created nothing but discomfort bad posture alignment & every morning back pain for my partner & I. We came in to buy another descent mattress after the last one was doing the same thing. After spending 1000`s on physios & chiropractors to try & re adjust our backs & hips. My chiropractor kept telling me to get rid of...my mattress, we were kidding ourselves trying to deny it was the mattress after spending $2200. I then approached Snooze in regards to this & to my astonishment the staff Chris & Holly were amazing, their attitude towards positive feed back welcomed, I had my mind set to right them off completely & purchase a bed from else where. Due to there listening & understanding they allowed me to purchase a bed without trying to sell me anything or advising me to another recommended mattress for I am only 74kg. Without doubt I chose the firmest bed in the shop (not usually recommended. After only 1 week my pain & stiffness has subsided & everyday I am repairing. We both look forward to sleeping on our bed again. For my partner has spent more time in the past 2yrs on the lounge & in our kids bed than in ours. Its a credit to Chris & Holly from Bennetts Green store in the way they handle this situation with care, authenticity & respect to our concerns & needs along with a great discount. I hope you never got in trouble Chris. You 2 are a assett to Snoozes business. For I originally had all intensions of walking out of there never to go back,Chris & Holly, use absolutely turned it around
Amazing quality, equally amazing customer service
The team at Bennett’s Green assisted me in choosing a bed for my nearly 2 year old. I was impressed by their knowledge for finding the right mattress while factoring in cost and something that my son could grow with. I was told approx 8 weeks until delivery and it came in about 5. Kristie, who I conferred with over the phone kept me up to date with the progress of its arrival in the warehouse, when delivery would be made and I was veg happy when it arrived earlier than expected. Kristie even offered to hold it in the warehouse if we weren’t rea...dy! We were given a delivery estimate between 10-1 and the drivers noticed us when they were half an hour away. Over all the communication was impeccable and the quality of the bed is great, we know it was money well spent on a quality product that will last years to come. Thank you to the whole snooze team. You made the experience very easy!
David listened to our needs and conducted himself in a very professional manner
We did not purchase from your store as we found another brand more suitable to our requirements saying this David is a great asset and had you had what we required I would have no hesitation in purchasing the item through David.
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