??!
1 photo
Snooze NSW, Castle Hill

Snooze NSW, Castle Hill

4.4 from 22 reviews

Reviews

4.4

22 reviews
5
(17)
4
(1)
3
(1)
2
(1)
1
(2)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (1) · No (8)
  • Warranty Claim MadeYes (0) · No (9)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    4.9 (9)
Previous
Next

Excellent service

published

Highly recommend Snooze awesome service especially by Elkin he is absolutely amazing if anyone is looking at purchasing a bed this place is where you need to go you will receive high service by the staff!

1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Joanne

Joanne

  • 2 reviews
  • 1 like

Excellent service

published

Purchased an adjustable bed on 21 July 20 and was served by Stuart. He knew his products and gave helpful advice. Store was very busy but did not rush us so he could serve someone also. Very professional . Would recommend the Castle Hill store to others and would defenatly purchase from there again. Would also ask for Stuart again. A big thanks to Stuart for all his help

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill, NSW
See all answers
1 comment
Snooze
SnoozeSnooze
Grant Moore

Grant MooreSydney, NSW

Great Customer Service from Debbie

published

Great Customer Service from Debbie who really knew the product range, the pluses and minuses for each based on budget, side or back sleeper, and preferred comfort style.
Cant recommend Snooze or Debbie enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
See all answers
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze NSW, Castle Hill compares to other Furniture Shops

Know better, choose better.

Compare all
Kieren Brewer

Kieren BrewerSydney, NSW

Fantastic service

published

Elkin and his team at snooze castle hill did an absolutely fantastic job of fitting my wife and I for a mattress I couldn't be happier with the service received and the overall product. Would highly recommend Snooze castle hill for anyone looking for an upgrade to their mattress. The mattress we purchased is perfect for us, and we've never had a better nights sleep.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Wonderful Customer service

published

Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle hill NSW
See all answers
1 comment
Snooze
SnoozeSnooze
Jenni

Jenni

  • 3 reviews
  • 3 likes

Jack & delivery guys top marks.

published

Whilst I found the info given to me by the store a little confusing, I have to give the highest accolades to Jack at the Warehouse, absolutely brilliant, delivery guys helpful above & beyond!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
Snooze
SnoozeSnooze
Joy

JoySydney, NSW

Great service and product

published

Great service, from Elkin our first contact who sold us the bed, to Nick who followed through with our orders when we were ready for delivery, and, the 2 delivery boys who delivered on time, installed and took away the rubbish. Seamless service from start to finish. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooz castle hill nsw
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for leaving a review, Joy. We're pleased to hear your experience was positive from start to finish, and will pass this along to Elkin, Nick and the delivery team. Thanks, Snooze

Paul K

Paul KSydney, NSW

  • 3 reviews

Great bedroom settings

published

Having seen what we liked at other Snooze stores during our search for bedroom furniture, we finally decided to place our order through the Castle Hill store who were very helpful and assisted with the pricing.
The store also assisted with the delayed delivery and the furniture arrived at the designated time and the delivery guys were extremely helpful in placing the items in the desired bedrooms.
The assembly was relatively easy although you certainly need to make some parts of it a "two-man job".
We are thrilled with the end result and are certainly happy to have selected Snooze for our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Paul, Great to hear you had such a positive experience with our team and products. Thanks for taking the time to leave a review. Regards, Snooze.

robray

robray

  • 2 reviews
  • 4 likes

Helpful advice and professional service

published

Very satisfied with our purchases for the second time. Great quality of goods and service. Easy to work out bed displays, accommodating and patient staff. We have bought 6 beds in the last year for two different residences and our experience each time has been terrific.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Castle Hill
See all answers
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Snooze NSW, Castle Hill compares to other Furniture Shops

Know better, choose better.

Compare all
Sam

SamSydney, NSW

  • 2 reviews
  • 1 like

Great mattress, bed frame and pillow

published

Very helpful staff in the store. We purchased a mattress, bed frame and pillows for our new place. Everything was ready as per the estimated readiness date and the delivery was quick and pain free. Because it was a new place there was no previous bed to remove and the deliver staff installed it quickly.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill snooze
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Sam, thanks for your review. We're glad to hear it was such a seamless process for you and will be sure to pass your comments on to the team at Castle Hill. Regards, Snooze.

Great bed, dodgy service

published

We purchased a bedroom suite online which was processed by the castle hill store. Went to the physical store to choose a mattress- all up about $8500. Store then didn’t deliver on time , had to call an emergency driver when I insisted they have it come the day they had committed to (which I had checked on 3 times). They solved it in the end but it wasn’t a great service experience. My daughter loves her new bed and furntiure and is very happy with the results.

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Guest bedroom

published

Great service in store and reliable delivery . Would highly recommend the store, furniture is modern and we'll priced. Will definitely go back there when we need new a mattres or bedroom furniture.

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Hi Dom, thank you for leaving the details of your recent visit to Snooze Castle Hill. We're so pleased to hear that you had a wonderful experience both in-store and with the delivery team. We'll be sure to pass your feedback on. Regards, Snooze.

Andy44

Andy44Sydney, NSW

  • 3 reviews
  • 1 like

Great purchase, fast delivery.

published

I bought two kids beds and a mattress. Sales man gave us good discount for the package, so we're happy with the price.
Delivered in 9 days, guys carried it upstairs. Handled boxes carefully.
Assembled beds myself. Not hard but took 2.5 hours each bed. And definitely need electric screwdriver.

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Happy customers

published

Excellent customer service and timely delivery of beautiful beds. The gentleman who served us was very knowledgeable about his products and was able to effectively address what we needed in our two beds. Lovely delivery guys that quickly assembled our Venus beds. Two very happy teenagers.

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Hi Malcolm, thank you for providing the details of your visit to Snooze Castle Hill. We're pleased to hear that you had a wonderful experience and will be sure to pass your feedback onto the team at the store. Enjoy your Venus beds! Regards, Snooze.

Service was excellent at Castle Hill

published

Service was excellent, they couldn’t have been more helpful and friendly. The delivery service was on time and the guys were very quick and efficient

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Thanks for your kind feedback Carmel. We will be sure to pass it along to the Castle Hill team. Regards, Snooze

Furniture Shops

Find out how Snooze NSW, Castle Hill compares to other Furniture Shops

Know better, choose better.

Compare all
Reza

RezaSydney, NSW

  • 4 reviews
  • 3 likes

Amazingly on time and perfect service

published

The shopping was easy in Castlehill as the parking was easy too. The staffs were very helpful and passionate. The contract was easily managed and the bed been transferred exactly at the designated day. The bed itself is amazing. Comfortable and high quality.
There was a lil issue with the delivery company personnel that I informed the store manager about and he followed it up very respectfuly.
I recommend Snooze to anyone who wants a fantastic sleep!

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Great service from Castle Hill Snooze

published

The in store service was good. They delivered before the expected time and kept me informed along the way. Delivery was made with no problems and once again kept me informed right up to delivery

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze

Hi Deb, thank you for providing the details of your experience at Snooze Castle Hill. We're happy to hear that you had a wonderful experience and will be sure to pass onto the team at the store. Regards, Snooze.

New bed great!

published

Customer service instore was great. Adleen was very helpful and gave useful advice for my purchase. My delivery time was between 10am to 1pm but didn’t arrive till 3pm! Delivery time disappointing.

Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze
Tez

TezBaulkham Hills

Great Service and great beds !

published
Shop LocationNSW, Castle Hill
1 comment
Snooze
SnoozeSnooze
Joyce

JoyceSydney, NSW

  • 13 reviews

Deceitful and Dishonest

published
Shop LocationNSW, Castle Hill
3 comments
Snooze
SnoozeSnooze
Joyce
Joyce
Snooze
SnoozeSnooze
Page 1 of 2
See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze NSW, Castle Hill but you can read 49 questions about Snooze.

Get an answer from our members and Snooze representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.