Wonderful Customer service
Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.
Jack & delivery guys top marks.
Whilst I found the info given to me by the store a little confusing, I have to give the highest accolades to Jack at the Warehouse, absolutely brilliant, delivery guys helpful above & beyond!
Great service and product
Great service, from Elkin our first contact who sold us the bed, to Nick who followed through with our orders when we were ready for delivery, and, the 2 delivery boys who delivered on time, installed and took away the rubbish. Seamless service from start to finish. Thank you.
Great bedroom settings
Having seen what we liked at other Snooze stores during our search for bedroom furniture, we finally decided to place our order through the Castle Hill store who were very helpful and assisted with the pricing.
The store also assisted with the delayed delivery and the furniture arrived at the designated time and the delivery guys were extremely helpful in placing the items in the desired bedrooms.
The assembly was relatively easy although you certainly need to make some parts of it a "two-man job".
We are thrilled with the end result and are certainly happy to have selected Snooze for our purchase.
Helpful advice and professional service
Very satisfied with our purchases for the second time. Great quality of goods and service. Easy to work out bed displays, accommodating and patient staff. We have bought 6 beds in the last year for two different residences and our experience each time has been terrific.
The reviewer stated that an incentive was offered for this review
Great mattress, bed frame and pillow
Very helpful staff in the store. We purchased a mattress, bed frame and pillows for our new place. Everything was ready as per the estimated readiness date and the delivery was quick and pain free. Because it was a new place there was no previous bed to remove and the deliver staff installed it quickly.
Great bed, dodgy service
We purchased a bedroom suite online which was processed by the castle hill store. Went to the physical store to choose a mattress- all up about $8500. Store then didn’t deliver on time , had to call an emergency driver when I insisted they have it come the day they had committed to (which I had checked on 3 times). They solved it in the end but it wasn’t a great service experience. My daughter loves her new bed and furntiure and is very happy with the results.
Great service in store and reliable delivery . Would highly recommend the store, furniture is modern and we'll priced. Will definitely go back there when we need new a mattres or bedroom furniture.
Great purchase, fast delivery.
I bought two kids beds and a mattress. Sales man gave us good discount for the package, so we're happy with the price.
Delivered in 9 days, guys carried it upstairs. Handled boxes carefully.
Assembled beds myself. Not hard but took 2.5 hours each bed. And definitely need electric screwdriver.
Excellent customer service and timely delivery of beautiful beds. The gentleman who served us was very knowledgeable about his products and was able to effectively address what we needed in our two beds. Lovely delivery guys that quickly assembled our Venus beds. Two very happy teenagers.
Service was excellent at Castle Hill
Service was excellent, they couldn’t have been more helpful and friendly. The delivery service was on time and the guys were very quick and efficient
Amazingly on time and perfect service
The shopping was easy in Castlehill as the parking was easy too. The staffs were very helpful and passionate. The contract was easily managed and the bed been transferred exactly at the designated day. The bed itself is amazing. Comfortable and high quality.
There was a lil issue with the delivery company personnel that I informed the store manager about and he followed it up very respectfuly.
I recommend Snooze to anyone who wants a fantastic sleep!
Great service from Castle Hill Snooze
The in store service was good. They delivered before the expected time and kept me informed along the way. Delivery was made with no problems and once again kept me informed right up to delivery
New bed great!
Customer service instore was great. Adleen was very helpful and gave useful advice for my purchase. My delivery time was between 10am to 1pm but didn’t arrive till 3pm! Delivery time disappointing.
- NSW, Castle Hill
- Verified customer
Great Service and great beds !
We just purchased a new Madison Palace mattress and Slumberland queen bed setting from Snooze at Castle Hill. We were looked after by Elkin who was incredibly helpful and certainly knew his stuff. He was able to help us narrow down our selection by using the Bed Match system , which seemed to work very well in determining the different requirements between my wife and I.
The mattress is a replacement for our 10 year old mattress and the difference is amazing. No more lumps and bumps and we now actually get a great nights sleep and don't wak...e up feeling like a train wreck ! The Slumberland queen bed is for our son who is growing so fast ( 6'2" at 15 !) he has outgrown his king single. He loves the new bed and the extra space he now has means he sleeps a lot better. Elkin made the whole process seamless by organising for everything to be delivered at one time. There was 3 week wait on one of the items but this was no problem for us. Elkin suggested that we use the delivery and install service to make things as easy as possible. This turned out be a great suggestion as the mattresses and the bed setting were quite heavy and it would have been very difficult to get upstairs at our house. The delivery guys were great and did a fantastic job to get everything up our very narrow staircase. It was very close as to whether they would make it up or not. The fact that it was also a 40+ deg C day do not make it any easier ! The delivery guys assembled the bed setting and put all the mattresses in place and the took away all of the cardboard and plastic packaging. This was perfect, nothing to clean-up and no rubbish to get rid of. A quick tip - make sure you double check how much room you have to get things in if you have a narrow staircase. We only just squeezed our queen mattresses up and there is no way we would get king size in ! All up very happy with our purchase from Snooze and the overall service we received was fabulous.
Deceitful and Dishonest
In October 2017 Snooze Castle Hill had a promotion of, buy a queen or king size for the price of a single. I like to shop around when purchasing expensive items and had previously been into this store at the end of June and was given a price for a queen size slumberland bed base of $900.00, which at this time was not on sale. On the day in question my husband and I went into Snooze Castle Hill and were approached by a sales assistant with whom we discussed what we were looking for and that they had a sale on where you got an upsize for the pric...e of a single. It wasn't until later that I realized we had in fact paid $1330.00 for the slumberland bed base. Because, there was an issue following delivery I returned to the Snooze Castle Hill and raised my issue and was told that the slumberland bed base doesn't come in a single so there was no upsale!!! However, on the day we bought the bed base the sales assistant at no time mentioned that. Had she we would have looked at something else or gone somewhere else!!!! I believe that it was deceitful and dishonest of the store/sales assistant, the promotion is just a ploy to get you into the store and that the prices are staged accordingly. I will NEVER shop there again and will also be telling anyone that wants to listen. I should (so I'm not too scathing) also say that the delivery guys were fantastic young men and that my son does like the mattress.
Worst customer service
Very disappointed with the customer service & will spread the words to warn others before they step in the store . We contacted the store manager about a refund for a slumberland mattress which had a strong smell since day 1, we tried everything to air it but didn't work & looked online it's actually a known issue ! The manager refused the refund & from the sound of his voice he couldn't care less about it & was absolutely rude. The worst customer service I've ever experienced. I have now contacted the head office & fair trading.
Didn't get what we wanted
We went into Castle Hill to buy a mattress and base. This lovely lady served us and put us on a machine which selected the best mattress. She showed us the recommended bed which we did not like as it had a pillow top. We told her we did not want a pillow top and we wander over to the bed which we were looking at before she came over and told her we would take this one. She went fine this will save you $600. We thought we had bought a mattress and base. We paid our deposit and didn,t check our invoice and walked out the shop. When they went to d...eliver the bed all we got was the mattress no base and the mattress was the pillow top which we told her we did not want. They basically did not want to help us at all saying we should check our invoice. Take us to fare trading if you want you won't win. So now we stuck with the pillow top Mattress thanks Snooze. Good product Salesman who don't listen No support to the custmer
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