The BEST customer service experience I’ve ever had!
I purchased a king Venus bed frame and Maddison Palace mattress this year and I absolutely love them!! I previously owned a queen bed and I wanted to upgrade to a king bed but with so many choices in the market I had no idea where to start. That was until I met Kathy and Ivan from Snooze Penrith, they were the most helpful and lovely people I have ever met!! They were so knowledgeable and talked me through all the options, directed me to the beds they thought would be right for me based on my needs and wants. They listened well and selected the...best fit for me and my husband. Truthfully, I am a tricky customer because I have a bad back and yet both Kathy and Ivan were so considerate and patient of my requirements and really went the extra mile to find me the most suitable mattress which I am so grateful for. I would highly recommend Snooze Penrith to anyone and will definitely shop there again. They offer the best customer service and really make you feel so welcome from the moment you walk into the shop! Thank you Kathy and Ivan!
- NSW, Penrith
- Verified customer
Amazing service, product knowledge offer and deliver trusted Aussie brand
Visited Snooze at Penrith after being robbed by Forty Winks at Penrith. The service received by Ivan was exceptional His product knowledge was first class and quality of service.
They offered an amazing Australian made product at a competitive price and delivered on time!
New Bed Order
Put a matteress and bedframe on order in March for pick up in August. I wanted the bed earlier so I had rung them to inform, they called back a week later to say it will be about 2 weeks till its ready to pick up. That was on may 28th, called again today 27th july to hear only the matteress has arrived and they cant find out when the frame will be in. Disappointed in the fact they have not called as im moving next week and this is a massive inconvenience for myself. Poor Customer service in my opinion.
Today I went to snooze at Penrith after being to 3 other mattress stores all of which didn’t have any stock available of what I wanted!
Into Penrith and Kathleen helped me, she was awesome! Explained the features of the mattress I was interested in, explained the warranty & arranged delivery all within 10 minutes! Excellent experience!!
Excellent Customer Service, Comfortable Mattress
I recently visited the Penrith Snooze store and was approached by sales representative Kathleen asking if I needed some help. Kathleen was absolutely wonderful and ever so patient! She guided me as I went back and forth trying out different mattresses. I selected a mattress with fingers crossed that my husband would like it.
Fast forward 3 weeks, we picked up our mattress. My husband and I are extremely happy, the mattress is wonderful! So thank you Kathleen for guiding me into making the perfect selection, I cannot recommend you and your store highly enough.
- NSW, Penrith
- Verified customer
Fantastic customer service
They were very helpful and nothing was a bother to any of the team members. They're all very friendly. Could not be more happier with my purchase. Thank you all so much.
I recently purchased two mattresses, mattress protectors and a techno gel pillow. The store manager, Peters knowledge of the products was outstanding. His helpfulness means a returning customer very soon.
I was in a world of hurt and.....
I was in a world of hurt, needing to replace the wooden slats on my heritage brass beds in my Blue Mountains home that had been destroyed in a strange break in, as soon as I walked into the store, Kathleen listened to my plight, called Ivan and he found a solution to what, after MANY false trails courtesy of other providers, was seemingly becoming a ghost hunt, had a look in the store room and gave me 12 lovely hardwood slats, unbelievably neither Kathleen nor Ivan would take any money for the items, my problem was solved! And I think I had met some amazingly wonderful people, sincerely thank you Kathleen and Ivan
Well, I can honestly say, form the moment I stepped foot into the Penrith Snooze store, I felt welcomed. The bed match system was fantastic, and I loved how Kathleen showed me, no more than four beds to avoid confusion (because I was definitely very overwhelmed from trying beds in other retailers).
I was quite reluctant to even enter this store after a bad experience some years back, but Kathleen and Ivan easily built a rapport with us.
We absolutely love the Majestic Flex mattress and adjustable base, and the Tencel Elite mattress protector....
Brilliant service - Thank you Kathleen!
From the moment I entered the Penrith store, I was respectfully treated. Given great advice. Allowed space to make an informed decision. I was not pressured in any way. As a result, I bought the perfect bed for me.
Bed purchase happy happy happy
I have now purchased 3 beds from Snooze Penrith the staff are great and so friendly and helpful I would highly recommend this place to anyone thanks again Rob YOUR THE BEST I love my new bed and the furniture I will definitely be back for.
New mattress choices
We found the staff very helpful, Kathleen in particular. There was a good range of mattresses to choose from, and we settled on the Madison Empire (King size) for us and Devon (Queen size) for our son. Delivery was as scheduled, and great communication. The beds are very comfortable and we were extremely happy with the service we received at Snooze Penrith.
Fantastic service allround
The service we received from the time we went into the store to the delivery of the new bed was exceptional. The range of beds was extensive and the sales consultant expertly guided us through the various choices to suit our needs and budget helping us to choose the perfect bed. It was delivered at the arranged time, carried upstairs, unwrapped and assembled which was greatly appreciated.
Ivan and Kathleen assisted us with our sale today they were extremely helpful during our purchase at snooze Penrith, all products and brands were explained thoroughly whist our preferred comfort and price range was was taken into consideration. My fiancé and I were extremely happy with their customer service and will definitely return!
Looking forward to trying my new mattress. Kathleen is bloody amazing.
For those of you who are going to purchase a bed or a mattress, I suggest you to go to Snooze Penrith and ask for Kathleen. It’s refreshing to talk to someone who doesn’t push you into anything and know what she’s talking about. She’s a killer as a sales person, as she knows her products and she knows what fits the customer’s need the most. As a salesman myself, I’ve learnt a lot from Kathleen. As a customer, I’m extremely satisfied with the shopping experience. Well done Kathleen!
Just had to write & say I received not only the best products...(thrilled with my beds & mattresses) but.... I received the best service ever from Ivan, Kathy & the entire team at Snooze Penrith (including delivery driver Brian.) Truly, in this day & age when there is virtually no customer service whatsoever, it's sooooooooo rewarding to find a company with a Manager & staff that are there for you. Snooze at Penrith have put my faith back into the phrase 'personalized attention'. THANK YOU Ivan, Kathy & ALL the team.....you guys are AMAZING....& THE best!!!
Awesome customer service
We went to Penrith snooze and had a great experience with all the staff. We can’t wait to get our amazing new bed and mattress!!!
Great customer service
Hubby and i decided on a Sunday to look at mattresses due to both getting up with sore backs. Rob greeted us at the Penrith store and patiently helped us find our perfect mattress. We received it early than said.. Sleeping like babies.. thank you Rob. .
Amazing service! Genuine, informative and great service
We made our purchase at the Snooze Penrith store and was impressed with the level of knowledge and honesty. Extremely genuine, no sales tactics, they were interested in making sure we bought the right product. If you’re not sure what to buy but know what you like, head over to Snooze Penrith.
We purchased the ‘Madison Classic’ and are so pleased!
Great Service and Product Knowledge
Ivan was great in helping us choose our new bed, very helpful and knowledgeable, spent lots of time with us. No pressure to buy at any time, excellent experience.
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