Snooze NSW, Penrith

Terrell was very helpful, friendly and knowledgeable. He made buying our new mattress and pillows an absolute breeze and enjoyable experience! Terrell allowed us plenty of time to test out the mattresses that he'd suggested after listening to what our needs were. We didn't feel pressured at any point. Instead we were offered useful information to… Read more

help make our decision. We were also offered a good price to seal the deal. If you're looking to buy a new mattress or even pillows. You won't be sorry you chose SNOOZE.

Rude, un helpful, don't call back , blame everyone and take no responsibility Bed ordered in June now October........ still no confirmation of delivery. In the interim I have order and had delivered 2 other queen beds from another retailer and both delivered in under 3 weeks. Show details

Excellent service – We were served by Blake. He impressed us in so many ways. He really was across the details of difference between beds and bases. He demonstrated what he was saying as he took into account what we were looking for. We were confident he was selling us a mattress and base we wanted and not something he wanted to sell us. Finally, he worked us a very… Read more

good deal. He advised us from his wealth of knowledge rather than a salesman’s blurb and did so in a very relational way. He listens well and answers your actual question. Would recommend seeing him.

Great customer experience – My husband and I had a great customer experience with Tyrell. We were helped out with the right bed mattress and loved our purchase at Snooze, Penrith. Thanks to a wonderful staff team, we would recommend this store to others. Our overall interactions with Tyrell really made our customer experience fun and worth while. Show details

The best – If you want the best products and amazing service come here. Initial purchase to delivery and installation an absolute pleasurable experience. Kath, Ivan and all the family thank you. Love the Paddies. Rob and Chris. Show details

New Bed Order – Put a matteress and bedframe on order in March for pick up in August. I wanted the bed earlier so I had rung them to inform, they called back a week later to say it will be about 2 weeks till its ready to pick up. That was on may 28th, called again today 27th july to hear only the matteress has arrived and they cant find out when the frame will be… Read more

in. Disappointed in the fact they have not called as im moving next week and this is a massive inconvenience for myself. Poor Customer service in my opinion.

The worst service ever – I have had to wait 3 months for one mattress to pick up from store, organised sufficient transport and mattress was not there. Putting it down to bad luck ordered another mattress for my child, told the mattress will be at the store next week for pick up, when I had rang to pick up the mattress was not there and I was given another number to chase… Read more

up the matter myself. Upon which I had to pick up within a very limited time frame at a much further location.

Worst place to buy mattress – I have bought one mattress from them and it was faulty and when I asked them to help me they made excuses. Don't buy mattress from them  Show details

SNOOZE products and customer service are great – Just finalised our third major purchase from this store. On each occasion, the staff were polite and knowledgeable. T-Kid as he is known, helped us make appropriate choices and thankfully, pointed us in the right direction for the best mattress. The particular bed chosen by us, is made in Australia. I spoke with Blake today to see if our bed… Read more ·  1

would be delivered before Christmas. He expertly checked records and to our pleasant surprise, confirmed the bed would be delivered next week. The products and customer service provided at this outlet is outstanding.

A wonderful Experience! – From the moment I walked into the store I had a great feeling. I saw the bedroom suite that was right for me straight away. However Kathleen was sure to make sure that I had the right mattress. Her patience with me and her expertise with the technology made for a perfect mattress. On my second visit to the store I was greeted by two very friendly… Read more

salesman who sorted out the delivery to meet the needs my relocation. The service thus far was exceptional and then to be greeted by two wonderful young men who climbed to the second floor with a smile to deliver my new bedroom suite made for an experience that I shall always remember. For that I wish to thank the team at Snooze Penrith.

Great customer service and assistance! – Hadn't been in the store that long and Kathleen approached me. I explained what I was looking for, she understood and was exceptionally helpful. Was shown and explained the differences between mattresses, not just the prices but also material outside and inside. Bought my first mattress there 18 years ago, was time for an update...can't wait for the new mattress to be delivered!!! Show details ·  1

I wish I could give more stars! – I wish I could give more stars! The salesperson patiently listened very carefully to my needs in store and matched them with appropriate items at very reasonable prices. My beautiful bed was delivered and fully installed and all the packaging removed with great professionalism and cheer. All the rubbish was all taken away. The installers were very patient and kind. I plan to always buy beds and bed related products at this store. Show details ·  1

Excellent customer service! – Terrell was knowledgeable and patient as he walked me through the options. Great customer service! They have a huge range and I'm really happy with the purchases I've made. If you are looking for a new mattress and/or bed, I highly recommend you heading to Snooze Penrith. Thanks team! Donna Show details ·  1

Amazing delivery service – Very impressed with the delivery of my new flexi mattress and adjustable base from Snooze Penrith. The boys rang to say they would be a little late with delivery due to the flooding conditions on the roads making the travel take longer. They also double bagged the mattress as it had been raining heavily, the base came in a cardboard box. They took… Read more

great care when they brought the bed into the house - making sure the walls weren't bumped. They even took the cardboard packaging and the plastic wrapping away with them so I had no rubbish to contend with. They checked that the electrical base was all working before they left too. The whole experience was a delight. Thank you Penrith Snooze!

Excellent product and service – The sales process was smooth, and the salesperson was knowledgeable and helpful without being overbearing. The delivery was on time, quick and easy. Overall a great experience! Show details

Quality Customer Service – I'd like to extend my gratitude to Tom and Peter at Snooze Penrith who went above and beyond in regards to servicing my needs to accomodate a busy working schedule. I can't thank you enough fellas. You're a credit to the store. Show details

Best bed company to deal with! – We looked for several weeks for a new king size bed, going to many bed shops. We were moving interstate and needed to get our bed delivered directly to our new address on the Gold Coast but shopping in the Penrith NSW. After being told in several bed shop including Forty Winks and Harvey Norman we can’t help you (as they were a franchise and they… Read more

wouldn’t get the whole sale), we called into Snooze in Penrith. Ivan and Kathleen couldn’t have been more helpful. They helped us pick the right bed, and it’s amazing! And then they organized for our bed to be delivered directly to our apartment at the Gold Coast. Nothing was a hassle. Thanks guys we love our adjustable king bed! Cheers Chris and Karen

Fantastic service – We have been looking for a low boy for our bedroom for about 7 years. There was nothing around that we liked until we walked into Snooze in Penrith. We saw a low boy that we loved but it was the wrong colour. Ivan and Kathleen went above and beyond helping us to match a colour and it was decided to send a small drawer from another piece of… Read more ·  1

furniture of ours to the manufacturer to match the colour. The low boy came back perfect. It's such a lovely piece of furniture. Many thanks to the delivery guys, Tyrell and Declan who had to carry the low boy, which was extremely heavy, up stairs that were steep and awkward. They took so much care and did an amazing job. They are the best furniture delivery guys I've ever had!! The service from the team at Snooze Penrith was excellent and I can highly recommend them Thanks guys

Best service and Professionalism!! – Extremely satisfied with the service provided by the excellent team here at Snooze Penrith. Kathy, Terrell and Ivan went above and beyond to ensure my preferences were met. I highly recommend Snooze Penrith specifically due to the excellent service as well as demonstrating a great level of professionalism. Once again Kathy, Terrell and Ivan are… Read more ·  1

terrific at their jobs and will provide you with the best service whilst assisting you with choosing a bed that best suits your needs and wants. 5 stars all the way. Thanks team xx

I purchased beds and mattresses from these guys, best experience, good quality beds and lovely customer service – I recently purchased 4 single beds & mattresses for our kids and a large king mattress for us. really glad I found these guys, the team were so helpful, they gave us good practical advice. Our kids love their new beds, and our mattress is really comfortable. Would highly recommend these guys, they made the whole process so easy. Thank you.  Show details ·  1

Great serice – The service and attention to our needs was second to none. Kathleen, who helped us, spent the time to ensure we were buying the most suitable mattress to meet our needs.  Show details ·  1

"nothings a trouble" attitude – Terrell was great no hassles or being pushy. he knew all about the products and was helpful to me in making the correct choice. Terrell followed up with answers to questions I still had. Being a family business they were friendly with a relaxed attitude Well worth the visit came away with a purchase that I was happy with. Thank you.  Show details ·  1

Commitment, Service and Integrity World Class! – I recently purchased a mattress and mechanical base from Ivan, Kathleen and Tyrell. I went in expecting and wanting a Tempur Mattress and within an hour or 2 left with bed more suitable to my needs with an education that has had me enjoy my sleep and lifestyle a lot more than im user too. The integrity to suit your needs and body shape is a… Read more ·  1

priority for these lovely people. From the welcome to the delivery and installation, the service and communication from this wonderful family is one you can trust.

Don’t settle for what you want, be educated in what you need, Snooze Penrith will deliver satisfaction.

The BEST customer service experience I’ve ever had! – I purchased a king Venus bed frame and Maddison Palace mattress this year and I absolutely love them!! I previously owned a queen bed and I wanted to upgrade to a king bed but with so many choices in the market I had no idea where to start. That was until I met Kathy and Ivan from Snooze Penrith, they were the most helpful and lovely people I have… Read more ·  1

ever met!! They were so knowledgeable and talked me through all the options, directed me to the beds they thought would be right for me based on my needs and wants. They listened well and selected the best fit for me and my husband. Truthfully, I am a tricky customer because I have a bad back and yet both Kathy and Ivan were so considerate and patient of my requirements and really went the extra mile to find me the most suitable mattress which I am so grateful for. I would highly recommend Snooze Penrith to anyone and will definitely shop there again. They offer the best customer service and really make you feel so welcome from the moment you walk into the shop! Thank you Kathy and Ivan!

Amazing service, product knowledge offer and deliver trusted Aussie brand – Visited Snooze at Penrith after being robbed by Forty Winks at Penrith. The service received by Ivan was exceptional His product knowledge was first class and quality of service. They offered an amazing Australian made product at a competitive price and delivered on time! Show details ·  2

Excellent service – Today I went to snooze at Penrith after being to 3 other mattress stores all of which didn’t have any stock available of what I wanted! Into Penrith and Kathleen helped me, she was awesome! Explained the features of the mattress I was interested in, explained the warranty & arranged delivery all within 10 minutes! Excellent experience!! Show details ·  1

Excellent Customer Service, Comfortable Mattress – I recently visited the Penrith Snooze store and was approached by sales representative Kathleen asking if I needed some help. Kathleen was absolutely wonderful and ever so patient! She guided me as I went back and forth trying out different mattresses. I selected a mattress with fingers crossed that my husband would like it. Fast forward 3… Read more ·  1

weeks, we picked up our mattress. My husband and I are extremely happy, the mattress is wonderful! So thank you Kathleen for guiding me into making the perfect selection, I cannot recommend you and your store highly enough.

Fantastic customer service – They were very helpful and nothing was a bother to any of the team members. They're all very friendly. Could not be more happier with my purchase. Thank you all so much. Show details ·  1

Customer service – I recently purchased two mattresses, mattress protectors and a techno gel pillow. The store manager, Peters knowledge of the products was outstanding. His helpfulness means a returning customer very soon. Show details ·  1

I was in a world of hurt and – I was in a world of hurt, needing to replace the wooden slats on my heritage brass beds in my Blue Mountains home that had been destroyed in a strange break in, as soon as I walked into the store, Kathleen listened to my plight, called Ivan and he found a solution to what, after MANY false trails courtesy of other providers, was seemingly becoming… Read more ·  1

a ghost hunt, had a look in the store room and gave me 12 lovely hardwood slats, unbelievably neither Kathleen nor Ivan would take any money for the items, my problem was solved! And I think I had met some amazingly wonderful people, sincerely thank you Kathleen and Ivan

Fantastic experience – Well, I can honestly say, form the moment I stepped foot into the Penrith Snooze store, I felt welcomed. The bed match system was fantastic, and I loved how Kathleen showed me, no more than four beds to avoid confusion (because I was definitely very overwhelmed from trying beds in other retailers). I was quite reluctant to even enter this store… Read more ·  1

after a bad experience some years back, but Kathleen and Ivan easily built a rapport with us. We absolutely love the Majestic Flex mattress and adjustable base, and the Tencel Elite mattress protector. The mattress is supportive, yet incredibly comfortable. Ivan, Kathleen and Peter delivered exceptional customer service, very competitive pricing, they were efficient and organised, a pleasure to deal with. Thank you Snooze Penrith.

Brilliant service - Thank you Kathleen! – From the moment I entered the Penrith store, I was respectfully treated. Given great advice. Allowed space to make an informed decision. I was not pressured in any way. As a result, I bought the perfect bed for me. Show details ·  1

Bed purchase happy happy happy – I have now purchased 3 beds from Snooze Penrith the staff are great and so friendly and helpful I would highly recommend this place to anyone thanks again Rob YOUR THE BEST I love my new bed and the furniture I will definitely be back for. Show details ·  1

New mattress choices – We found the staff very helpful, Kathleen in particular. There was a good range of mattresses to choose from, and we settled on the Madison Empire (King size) for us and Devon (Queen size) for our son. Delivery was as scheduled, and great communication. The beds are very comfortable and we were extremely happy with the service we received at Snooze Penrith. Show details ·  1

Fantastic service allround – The service we received from the time we went into the store to the delivery of the new bed was exceptional. The range of beds was extensive and the sales consultant expertly guided us through the various choices to suit our needs and budget helping us to choose the perfect bed. It was delivered at the arranged time, carried upstairs, unwrapped and assembled which was greatly appreciated.  Show details ·  1