??!
1 photo
Snooze QLD, Capalaba
5.0 from 51 reviews

Reviews

(50)
(1)
(0)
(0)
(0)
  • Incentivised Review Yes (7%) · No (93%)
  • Product Quality
    4.9 (13)
  • Return Claim MadeYes (0) · No (13)
  • Warranty Claim MadeYes (0) · No (13)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Customer Service
    4.9 (13)

Great service, top product!

published

Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Capalaba QLD
See all answers
1 comment
Snooze
Snooze A.Snooze

Love our new bed

published

We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.

1 comment
Snooze
Snooze A.Snooze
Jasmine H.

Jasmine H.South East Queensland, QLD

Great service

published

Snooze at Capalaba were fantastic with their service. Lucas at capalaba was nothing but helpfull and full of information about the products. We bought a slumberland fulham mattress medium, king which has been amazing and so comfortable Great service from the delivery as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Jasmine, thanks for shopping at Capalaba and taking the time to review your experience. We're glad it was such a positive one, and we will be pass this onto Lucas and the team. Thanks, Snooze.

Karen

KarenSouth East Queensland, QLD

Great service and great product!

published

My husband and I found the Capalaba store great to navigate and the service was fantastic. We weren’t rushed into making a decision and were able to find the best bed for us. Would highly recommend!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Karen. We're glad to hear you didn't feel rushed and found a great bed. We'll be sure to pass your feedback along to the Capalaba team. Thanks, Snooze


Joel

JoelSouth East Queensland, QLD

  • 2 reviews

False start..came home strong.

published

Bought a mattress there on the Monday & was told I would be contacted on Thursday to arrange delivery for the coming Saturday. Come Friday...no contact. Called them myself and was told delivery would not be until the following Thursday! I was going away,and wasn't happy,but Noel called me and organised a delivery on the Monday night after the weekend it was supposed to be delivered. Very happy with his concern and professionalism. He made a good situation out of a bad one. Thanks Noel.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba Brisbane
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for your feedback, Joel. We're pleased to hear the delivery day was resolved to your satisfaction. We will pass this along to Noel and the team. Thanks. Snooze


Julie P.

Julie P.Queensland

Ten Star Rating if possible

published

We spent a lot of time deciding on our bed frame and bed but ultimately could not be happier. The staff were so patient and helpful. The supplier personally came out to our home to make adjustments to the bedhead. Won't find that kind of service with anyone else. Highly recommend the shop staff and manufacturer.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Kai E.

Kai E.South East Queensland, QLD

Best on the bayside!

published

Competitive prices with good old fashioned service. Staff are extremely knowledgeable with their products. Wouldn't consider going anywhere else! Have purchased multiple products here and will continue to do so.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Kai, thanks for taking the time to leave your review here. We are glad to hear you received great service from the team at our Capalaba store. We will be sure to pass this onto the team. Regards, Snooze.

The reviewer stated that an incentive was offered for this review


Barry G.

Barry G.South East Queensland, QLD

Product range and Customer service was top grade

published

Noel and Russel were a great help in navigating the huge product range. I was looking for a bed that represented the room styling and quality, and needed some help. They both spent quality time with me helping in selecting the right suite.

I bought the perfect 2 Pac White Queen Bed with Bedside Tables and Dresser. They arranged the delivery and installation. The installers were really nice and especially as it all had to go upstairs all went smoothly. Even Tyler from the Helensvale store dropped in briefly to help.

I couldn't be happier with everything. I am going back to look at furnishing a kids bedroom.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Barry, we're glad you had such a great experience at the Capalaba store with Noel and Russel, as well as Tyler from the Helensvale store. We will definitely pass this onto them. Enjoy your new bed! Regards, Snooze.

Matt

MattSouth East Queensland, QLD

Excellent product and excellent service !

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze
Linda

LindaSouth East Queensland, QLD

Very Satisfied

published

Loving the new bed frame & mattress, great product & got it @ a relative good price. Comunication was fantastic with regards to delivery all went smooth with the installation as well.Thank You

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

BlackKat07

BlackKat07South East Queensland, QLD

Amazing service and great product

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Rachel

RachelSouth East Queensland, QLD

Great people wonderful beds!

published

The staff were really helpful with giving us the options from headboard to type of legs for our new Australian hardwood bed. A great store with great people and a great layout - I was in there for mattress protectors and came out with a new bed!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Mel

MelSouth East Queensland, QLD

  • 2 reviews

Amazing and the best customer service

published

Russell is the man to see. He was an amazing man who helped me in a sticky situation he went above and beyond to help me just 100/100. I would recommend Snooze Capalaba any day.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Mel, thanks for taking the time to leave your review. We will be sure to pass your thanks on to Russell and the team at Capalaba. Glad to hear he could be so helpful in resolving your situation. Regards, Snooze


Sandra

SandraVictoria Point

  • 2 reviews

Great service. Friendly staff. Highly recommend.

published

Great customer experience. Store staff very nice and knowledgeable. Communication was great. Installation staff were great despite the hot weather. Can not fault and would recommend to anyone. Ten out of ten.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
2 comments
Snooze
Snooze A.Snooze

Dear Sandra, it sounds like you had a thoroughly positive experience at our Capalaba store, and we are so glad to hear it! We will pass your feedback on to the team there. Thanks for taking the time to leave your review. Regards, Snooze.

Sandra
Sandra

Thanks Snooze team. A special mention to Lily. Lovely lady to deal with.
Thanks again. Sandra.

  • Verified customer

We were delighted in your store the service was perfect and the young woman was so great she did a q

published

Service was so fantastic we got quote and we ordered straight away we are so happy and the lady explained everything and we bought pillows and mattress protector I am telling all my friends if they want beds linen and bedroom furniture go to Snooze at Capalaba

Shop LocationQLD, Capalaba
1 comment
Snooze
Snooze A.Snooze

Hi Sue, thank you for taking the time to leave a review here. We're happy that you had a great shopping experience and we will be sure to pass this feedback on to the team in Capalaba. Regards, Snooze.

Great satisfaction

published

Right from start service was excellent, advice was spot on, nothing too much trouble. Would not hesitate to recommend to anyone

Shop LocationQLD, Capalaba
1 comment
Snooze
Snooze A.Snooze

Hi Kay, thank you for sharing the details of your recent visit to Snooze Capalaba. We're so pleased to see you had an excellent experience and will be sure to pass your feedback on to the store. Regards, Snooze.


Lyn

LynRedland Bay

New mattress

published

Service was second to none. Great prices & excellent product knowledge matching needs with right mattress for me. Will always return to store for any future purchase.

Shop LocationQLD, Capalaba
1 comment
Snooze
Snooze A.Snooze

Hi Lyn, thank you for sharing the details of your recent visit to Snooze Capalaba. We're so pleased to hear that you had a pleasant experience and will be sure to share with the team in-store. Regards, Snooze.


Great service!

published

I bought a bed, pillows and bedding. The in store customer service was fantastic, the salesperson was very helpful and helped me determine the most suitable bed for my needs. After a slight mix up with delivery, they went out of their way to get the bed here in time for my guests arrival. Very happy overall, and I’m told the bed is very comfortable!

Shop LocationQLD, Capalaba
1 comment
Snooze
Snooze A.Snooze

Hi Kathy, thank you for sharing the details of your visit to Snooze Capalaba. We're so pleased to hear that you had a wonderful experience with the store and delivery team. We're also glad to hear that your guests enjoyed the bed! Regards, Snooze.


So pleased I found Snooze

published

Excellent very helpful, friendly service from Noel who also advised after hours delivery options. Wasn’t sure where to buy so I sourced the Femeconomy website.

Shop LocationQLD, Capalaba
2 comments
Snooze
Snooze A.Snooze

Hi Marzie, thanks for leaving this review for our team. We will be sure to pass the feedback on to Noel and the team at Capalaba. Regards, Snooze

Marzie
Marzie

Delivery service was brilliant, advisement of time, delays & all set up without a drama. Bed lovely, so impressed with such personalised service


Great service & wonderful delivery man & girl

published

Very helpful salesman & very knowledgeable (Lucas). Great range of beds to choose from & excellent quality. The delivery people were wonderful because it was difficult access.(Luke & Rachel)

Shop LocationQLD, Capalaba
1 comment
Snooze
Snooze A.Snooze

Thank you for taking the time to leave a review here Leone. We're happy to hear that you had a great shopping and delivery experience. We will pass this feedback on to the team in Capalaba. Regards, Snooze


Page 1 of 3

See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze QLD, Capalaba but you can read 44 questions about Snooze.


Get an answer from our members and Snooze representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.