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Snooze TAS, Launceston
4.9 from 191 reviews

Reviews

4.9

191 reviews
5
(182)
4
(6)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.9 (83)
  • Return Claim MadeYes (1) · No (86)
  • Warranty Claim MadeYes (0) · No (88)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.9 (83)
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Chantelle

ChantelleLaunceston, TAS

Excellent service. Fabulous king bed and mattress!

published

We went in to Snooze Launceston looking for a new King Bed and Mattress which Sofie was very happy to help us with. The service she gave us was absolutely fabulous and we are thrilled with our new purchase. Thanks Sofie.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Launceston
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Nathan S.

Nathan S.Launceston, TAS

Excellent service, Excellent product.

published

Monica at Snooze Launceston is the reason we now have the most comfortable bed I have ever lay down on. Her service, knowledge and the time she spent with us was the reason we went with our purchase. We had looked at other stores but decided to pay a little more for what is definitely a superior product purely because of the service and attention to our needs afforded us by Monica. We are extremely happy with our purchase and highly recommend Snooze Launceston if you're in the market for new bedding.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLaunceston, Tasmania
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Can’t flault Snooze Launceston

published

Right from the begging, Marita was extremely helpful. I told her the reason why I was purchasing new beds and asked her what were my best options. I bought my children into the store, showed them the their options then went ahead and ordered what we required. Very happy with the service and quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
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Best bedding decision made yet

published

Needed an automatic bed to alleviate husbands medical condition, needless to say I am enjoying the comfort of this acquisition as much as he. What a fabulous purchase.
100% customer satisfaction

Christian A.

Christian A.Launceston, TAS

They made something i was dreading super easy.

published

I always dread mattress shopping and i really only entered the store to see if they had a latex mattress i could test. By the end the young lady had found the perfect mattress for my rather particular needs and it was fantastic once it had arrived. The delivery men were just as good, taking my old mattress as well even though i asked them on the spot as i had forgotten too earlier.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
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Bedroom furniture

published

Purchased Ocean grove bedroom furniture Tallboy, bedside draws and bed. Originally just looking for mattress also purchased. Excellent top quality products with 1st class service from Sandra extremely satisfied including keeping us up to date on delivery from time of purchase. Highly recommend store for personal, friendly and efficient service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
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1 comment
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Patrick

PatrickLaunceston, TAS

Very knowledgeable and helpful would highly reccomend

published

Great range of mattresses to choose from. With the expert advice provided made our decision easy. Great mattress best sleep ever. Even brought new pillows to top off best sleep ever. Delivered and set up next day fantastic service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
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1 comment
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Natasha

NatashaLaunceston, TAS

Fantastic service in every way

published

The Customer service lady Sofie was fantastic. Friendly, patient, helpful and beautiful smile. Even the delivery guys were absolutely fantastic, friendly, smiling and quick service. Each one made me feel happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tas
See all answers
1 comment
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Karen and Danny

Karen and DannyLaunceston, TAS

New bed feels

published

Havent brought a new bed in a long long time. Found the service great in at snooze launceston. Marita was fun and had all the answers to my questions. The delivery time was really good considering the way things have been with the Corona Virus, they knew i was excited so did everything in their power to get it to us asap. The delivery guys were great, come in set it all up and took all rubbish away. Love my new bed and Thankyou Marita for the experience and awesome service while
shopping at snooze Launceston.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLaunceston
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1 comment
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Clare

ClareLaunceston, TAS

Bed is super comfy and service was excellent!

published

We were in a hurry at the time, Sofie knew all the right questions to ask us so that we chose our new mattress without spending ages in the store which was great! She was able to show us a range of mattresses that suited our price range and comfort style. Delivery was easy, they helped bring it into the home which was great and the mattress is really comfy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston TAS
See all answers
1 comment
Snooze
SnoozeSnooze

Bed is perfect, mattress so comfy, great service too.

published

Monica was helpful and patient when helping me make our selection. Plenty of beds and mattresses to choose from also. Follow up delivery and service was faultless. Bed was simple to assemble. Very happy customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLaunceston
See all answers
1 comment
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Joanna

JoannaLaunceston, TAS

Excellent service and products

published

Service was first class we spent over an hour in store with Sandra helping us finding the perfect match of bed, mattress and accessories. Store kept us up to date regularly on shipment and delivery of items. Extremely happy with product and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
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1 comment
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Bec M

Bec MLaunceston, TAS

Excellent service and advice

published

When shopping for a bedframe and mattress for our 13yr old we found staff at Snooze, Launceston extremely helpful, gave great advice meeting our needs & follow up service was fantastic!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston TAS
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1 comment
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Jayne Bennety

Jayne BennetyLaunceston, TAS

Very Happy!!

published

Received our queen plush ensemble this week and we are very pleased!! Great quality at a great price and wonderful customer service!! Definitely be back!! Thank you Snooze Launceston we have one very happy teenager!!

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
1 comment
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Alison

AlisonLaunceston, TAS

Wonderful service

published

I phoned Marita for advice on a doona, and because of social distancing restrictions I didn't want to go into the store. She answered all my questions, and I was able to pay over the phone and collect asap. Wonderful experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
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Tim

TimLaunceston, TAS

Best night's sleep I've had

published

We were really impressed with the range and options compared with other stores. Sandra was very inviting, we weren't initially look to buy a bed that day, but after going through the process of finding the right mattress we were really impressed and the offer was too good to refuse. As the options we chose were custom and had to be made to order, there was a few weeks wait, however it arrived sooner than expected and they had remembered we would not be able to pick it up until a few weeks later and had offered to store for us. Pickup was by appointment, but the time suited our needs. Assembly of the bed was very straight forward.
Overall very impressed with the entire experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, Tas
See all answers
1 comment
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Hayley

HayleyLaunceston, TAS

Amazing experience!

published

We cannot recommend and speak highly enough about our experience with Snooze Launceston. We had 2 beautiful beds delivered, amazing in-store service and Andrew who delivered our beds was wonderful, really friendly and extremely helpful! We are very grateful for the support, advice and pleasant experience. We will definitely be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston, TAS
See all answers
1 comment
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Geetee

Geetee

  • 2 reviews

Fantastic service.

published

Marita looked after us really well and found us the perfect mattress. She gave us a great price and the whole transaction was very easy. We would definitely recommend Snooze Launceston.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston.
See all answers
1 comment
Snooze
SnoozeSnooze

Sleeping comfortably

published

We recently purchased a mattress from Snooze in Launceston. The service we received from Sophie was excellent, her knowledge of the products and advice based on our stated needs was very helpful. We’re very happy with our new mattress.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
2 comments
Suzanne
Suzanne

Spellcheck has done it again! Our sales representative was Sofie not Sophie.

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LittleBitOpinions

LittleBitOpinionsLaunceston, TAS

  • 5 reviews

Terrific service in every way.

published

We chose a top of the range Sleepmaker. Medium. Queen.
Monica put us on the bed match simulator.
We are very happy with our purchases and the excellent service. Well done Snooze!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston Tas
See all answers
1 comment
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