4,521 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for Snooze is largely positive, driven by widespread praise for knowledgeable in-store staff, professional delivery teams, and comfortable, high-quality bedding products. While the majority of customers report a smooth and seamless experience, a subset of reviews highlights frustrating delays in delivery, communication challenges, and difficulties with after-sales support or warranty claims. Prospective buyers can generally expect a helpful retail experience, though experiences with post-purchase logistics and customer service may occasionally vary.
Jaime from Snooze Alexandria was exceptional to deal with. He went above and beyond to help us and made the whole experience so easy. He was extremely professional, knowledgeable, and an absolute pleasure to deal with. We can’t recommend him highly enough. Thank you so much, Jaime, for the exceptional service! ⭐️⭐️⭐️⭐️ Show reply
We had such a fantastic experience purchasing our new mattress and base, and a huge part of that was thanks to Antenietta. From the moment we walked in, Antenietta took the time to really understand what we were looking for, listened to our needs, answered all of our questions and patiently talked us through the different options. We never felt… Read more · 1
rushed or pressured, and her knowledge and genuine care made the whole process so easy.
She also worked incredibly hard to get us a fantastic price, which we really appreciated.
We are already repeat customers and this experience has absolutely confirmed that we will be back again. Antenietta is an absolute credit to the business - exceptional customer service, knowledgeable, genuine and a pleasure to deal with.
If you’re looking for a new mattress or base, I would highly recommend seeing Antenietta. We couldn’t be happier with our experience!
Shane from the Midland store was amazing as was the rest of the staff. From my first visit to just window shop to the next visit when I purchased… nothing was too much trouble. He recommended to also look at a new pillow… do it!! My new pillow is amazing & also try a knee pillow… you won’t regret the purchase. Show details · 1
Reviews with attachments
It is always a pleasure dealing with Snooze Windsor. Their products always meet our expectations in quality and price. And, their service is excellent. For all our apartment displays, we go no where else. Show details · 1
I was looking for a new queen size bed frame and a single bed frame and mattress. Ian from Snooze at Moore Park Sydney provided great advice and help. He went out of his way to ensure delivery and build of the frames was seamless. I can’t thank him and Snooze enough for the wonderful experience and service. The beds look great - Ovation and Matilda with Sealy mattress - and are very comfortable. Show details · 1
Went shopping for a Bed. Landed up at Snooze Nunawading after visiting several other outlets . Jackie helped with the right selection of Bed Frame and Mattress from the vast selection on display. They had one style we liked in stock as well The ordering , delivery process was smooth. Stephen and team provided a quick and efficient installation. Overall a great experience. Great team. With Snooze Nunawading Show details · 1
Awesome service this week in Snooze store at Melton. The salesperson was professional, knowledgeable, and assisted me in selecting exactly what I required within my price range. This was the fifth local shop visited that morning and I had been searching online too. Rapid delivery three days later with excellent service from delivering crew… Read more
(attached bed head and took away old mattress). New bed and mattress looks wonderful, comfortable ++. May return for another mattress re spare bedroom. Highly recommend.
We recently purchased two Sealy mattresses from the Marion store (a King Single and a King). Jordie was an absolute pleasure to deal with, she was honest, trustworthy, and very knowledgeable. She took the time to explain everything clearly and gave us really helpful, genuine advice about the different mattresses, which made the whole decision… Read more
process so much easier. We truly appreciated her professionalism and the way she made us feel confident in our purchase. Thanks again, and please pass on our thanks to Jordie. ☺️
I purchased 2 new king beds from the Fortitude Valley showroom in the last 12 months. The beds are amazing, super comfortable and great quality. Both shopping experiences were really good, super friendly staff. Delivery was on time and there were no issues with anything. Highly recommend. Show details
Excellent service at the store and seamless delivery with friendly employees. The bed looks amazing. Show details
Great Experience with Snooze Marion Team ! 3 words required for 10? Show details
Hello, From great customer service as below . : Sales staff - exceeding my expectations going out of their way . Phone calls - Knowledgeable staff . Amazing solid furniture, so happy in every way . 2x gentleman put my bed together efficient hard working - Friendly & helpful. If I could rate 10 or above I would - very good company . Well… Read more · 1
done to the team at Snooze Marion my shopping for furniture to end result has been very satisfying experience.
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- +3
I am extremely disappointed with my recent experience at Snooze North Lakes, QLD. In January, I ordered a king-size Eva bed, a mattress, and two bedside tables for my new home, which was still under construction at the time. The order was placed based on the house plans and measurements. Delivery was arranged for 28 May, once the house was ready.… Read more
This process was clearly explained at the time of purchase. After moving in, we discovered that due to the skirting board and a side wall, both bedside tables would not fit as planned. I am happy to keep one bedside table because I really like it, but I need to return or exchange the second one (unopened and in original packaging) for a different option that suits the space. I contacted the North Lakes store, expecting a reasonable solution. However, I was told that a return or exchange was not possible because the item was “ordered specifically” for me and they would be left with a single bedside table. This was surprising, as the item is not custom-made, and it is quite common for customers to purchase individual bedside tables. What disappointed me most was the lack of customer care. The response I received showed no willingness to help or find a solution, especially considering this was a purchase exceeding $4500, with each bedside table costing over $500. When I expressed my concerns, the staff member’s response was dismissive, saying “that’s alright” regarding losing a customer. As a customer, I expected a much higher level of service and flexibility from a company like Snooze. A simple exchange for a different bedside table would have resolved the issue and retained my trust in the brand. Unfortunately, based on this experience, I am very dissatisfied and would not purchase from Snooze again.
- +4
Our bed frame arrived with the wrong hardware so couldn’t attach base to headboard , a chip in the frame and a broken slat. I have been in store to raise the issue, phoned the store 3 times to follow up, emailed HQ (because the contact number rings out!) and haven’t received a response or resolution. It’s been 7weeks and I’m still waiting to… Read more
hear…. For an $1800 purchase I would expect a lot better quality and service. Hopefully this will get a response. I’m only writing this review in hope I actually get a response.I really love the bed and actually want to be able to put it together!
I got recommended the Sleep-tailor mattress - Australian made, German springs, this thing sags on the plush side and split open on the regular side under a year of use. When we contacted warranty on this, that came up with all sorts of excuses on why they can’t replace or fix it. Nightmare service, terrible product , don’t waste thousands on a substandard product. Show details
Latest follow-ups
My girlfriend & I were browsing in Snooze with no intention of purchasing anything in particular. We were approached By William who was friendly & had a wealth of knowledge on all the products we were looking at. Ultimately I purchased two DB… Read more · 2
Brighton plush mattresses & two Elite Matt protect-A-bed mattress protectors on his recommendation for my home!
When filling out the paperwork at the desk I was also given some very handy hints on caring for the products. I was extremely pleased with the service from William & the lady at the desk. I would highly recommend anyone to visit the store & get the same great service. I am very much looking forward to the delivery of the products!
Follow-up · The mattresses are very comfy and the protectors are working perfectly, even a barrier to blood stains! The service, communication and pick up, in our case, was friendly and seamless!
Buying a bed A phone call to Belrose store and obtaining excellent information from Julia convinced us to go to the store. She was so helpful. At the store Kerry served us and she was similarly helpful and extremely informative about the many… Read more · 1
options that were available. She was patient and understanding of our needs and the whole transactionwas simple. very impressed with staff at the store. David
Follow-up · Delivery on time Anne the two men were very quick and competent workers. The Staff at Snooze were not rushing us and showed us many options and we tried the beds as they explained the quality of each. Absolutely no rush very highly recommend this store. David
- +1
I purchased the Jervis - bed range! It was easy to put together and I love it! Shane was very helpful, knowledgeable and professional- I would highly recommend Snooze Windsor for anyone needing to find their next bedroom look! Their range was great, service outstanding! Show details
Follow-up · Love it! Sturdy, easy to wipe down! Finished the room now, very happy with the outcome!
Positive reviews
Hannah was so helpful and knowledgeable. New exactly what I wanted and guided and explained well the best options and why. The team were all friendly and encouraging. Great experience. Show details · 1
I’ve been putting off buying a new mattress for years because it always seemed too hard. From the moment I spoke with Shane on the phone I knew I’d be okay. He was terrific in person too, helped me with my choice, was not at all pushy. Delivery was smooth and my old mattress taken away as promised. Very happy with the whole experience! Show details · 1
The team lead by Kelly were superb. We had originally looked at the competition next door but their service was terrible. Walking into Snooze we were welcomed straight away, provided with information on their products that suited our needs. Demonstrated for us & overall made us feel that our business was important to them. Bought the new bed & mattress straight away. Thanks Kelly & team Show details · 1
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Negative reviews
Wouldn’t recommend. Went in store and did all the mattress/bed testing. Spent a lot of money. Very uncomfortable mattress and bed arrived. What I tried in store was very different to what arrived. Staff were most disinterested, unhelpful and made no attempt to fix the issue. Poor product, poor customer after service. Will not be making the mistake of buying from Snooze Moorabbin again.
We’re sorry to hear about your experience. We’d like to… Read more (+1 reply)
Really disappointed with Snooze. Be aware that their no-return policy is extremely strict, no matter what. I bought a mattress that I found completely unsuitable after trying it for one night, but they wouldn’t accept a return or exchange. Definitely recommend making absolutely sure you’re happy with the mattress before buying, as there seems to be very little flexibility once you’ve paid.
I bought a bed online about 3 weeks ago and thought I’d pop into your Bundall store to take a look at it. I walked in on Saturday 22/08 at 10am and there was only one other customer in the store being helped by the young lady working there. I went to the desk and a man called Simon looked at me said hello and looked back at his computer. I… Read more
waited another few seconds as I thought he may have needed to finish something but he continued to ignore me. I asked if I could view the bed I bought and without even looking at my photo, he said we probably don’t have it here but you can go to Tweed if you like. His customer service was appalling and was not slightly interested in helping me. I asked if there was something in that fabric that I can view and he said yes and walked me to 2 beds and then said no actually we don’t. I was shocked at his lack of even wanting to work at your store. I then asked if he could give me a date as my order stated 4 weeks, he said no just let’s say 6 weeks…. I left feeling quite unfulfilled with the whole experience. I hope you can find better staff that are passionate about helping people, especially those that have already ordered from you.
Recent reviews
Marthese was so friendly and informative! She answered all our questions patiently. We are now waiting for our customized walnut timber king bed frame with storage to arrive in 8 weeks as promised Show reply
Very happy with the service and support from the store. Loads of helpful advice with our purchase, competitive pricing and excellent customer service. Highly recommend. Show details · 1
Brilliant from start to finish. Had a phone call to confirm my order not long after I placed it. Two follow up phone calls to arrange delivery. And a phone call to confirm arrival in 15 minutes. Products are exactly what I wanted. Very impressed and highly recommend. Special thanks to Chrystal at Jindalee. Show details · 1
I purchased a bedroom suite from snooze and from walking into the showroom it was a very good experience It was delivered today by two hard working guys, Justin and Joseph and they did a fantastic job of putting the bed together and in place AND cleaned up perfectly THANK YOU, it was a pleasure shopping at Snooze Show details · 1
We are very happy with the purchase, delivery and installation work we have just experienced with Snooze of Windsor. Shane was most accommodating in meeting our various requests and was most professional in his presentation, advice and knowledge of the product we chose. We have no hesitation in highly recommending Snooze and Shane of Windsor.… Read more · 1
Overall it was a pleasant and delightful experience far surpassing that of previous encounters with similar retailers.
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Don’t buy anything from Snooze unless you are absolutely sure that you are going to keep it. There… Read more