Very disappointing, bad service, deceiving!!
Selected Snooze Nunawading with an expectation of a good customer service and good product and decided to purchase the mattress which cost $5500 and put a deposit on the same day without visiting any other mattress stores. Upon visit the sale person was ok and gave me a deal to convince me to put the deposit and to seal the deal. Unfortunately, we were facing many issues with the builder, couldn't move in as we expected and have to delay the delivery for the mattress. We informed Snooze to store the mattress for us and we will contact them for ...the delivery once the house ready. After dealing with stressful situation with builder and ready to move in, we were excited to get our new mattress so we rang the store and arrange for pick up but we found out they have sold our mattress and to re-order again it will take 6 weeks plus we have to pay extra $500. We expected the fact that they sold our mattress that we have put the deposit and have to wait for 6 weeks to order a new one but we were not happy to pay extra as it was the price I was agree to purchase. It said they could not do anything but offer a cheaper mattress that I never ever try or pay extra for the mattress that I want as they won't refund the deposit that I paid. I have no choice since they not welling to help and said this is the best price they can offer so I end up paid $500 extra. I just received the mattress last Wednesday and today, I saw the snooze promotion advertisement of 50% plus extra 10% and it just broke my heart because the same mattress is now selling for $5,300 while I paid $6000 last week. Upon deliver, staff was unprofessional and lazy to put the mattress on the bed and just left it on the side. I am 3 months pregnant living with husband therefore my husband have to lift the heavy king mattress by himself. I lost trust in Snooze Nunawading and strongly not recommend to purchase mattress there. If you want snooze mattress please visit other branches.
The reviewer stated that an incentive was offered for this review
Salesperson (Jacqueline) was exceptional and gave us detailed information on everything we looked at. Settled on a Tempur mattress and motorised bed which has been a godsend, most comfortable bed ever. The staff really know their stuff here. Can't say the same for their competitors in the vicinity.
- VIC, Nunawading
- Verified customer
Excellent advice and service
Staff Maya was exceptional with her service, including advice on the most suitable bed for our needs and arranging delivery of the new bed and disposal of our old bed. She had made the difficult choice so easy. She managed to help us decide and finalise the purchase within 1/2 hour. Prior to that, we had spent days visiting several bed stores, including another Snooze, without a decision.
SNOOZE NUNAWADING - AWESOME - FANTASTIC CUSTOMER SERVICE & SO HELPFUL!
Purchased a stunning Australian made bedroom suite from SNOOZE at Nunawading for our new apartment - alas designer/architect of our apartment (Turner Residences - Glen Iris) failed to design a main bedroom which in fact a normal queen size bed would fit into (5m long x only 2.5m wide). The beautiful bed we had made did not fit in. Snooze at Nunawading bent over backwards to help us & have come forward to assist with getting the manufacturer to chisel down the wood on our bed so that in fact it may fit. They have been nothing but helpful, respon...sive & have been just fantastic to deal with. Thanks to all the wonderful staff at SNOOZE Nunawading who are an absolute credit to this store & to their terrific manager Ron - well done on such a great team effort - we can't thank you enough for all you have done for us & for bending over backwards to help.
Mattress pick up fee / attitude..outrageous!
Whilst in store service was reasonable, products yet to be used / determined, we were extremely disappointed with reluctant attitude of delivery person and cost ($60) to take old mattresses away! This despite website policy stating that company would take away older mattresses upon delivery, which MAY bare some cost. When you spend over $4000 on delivery items, inc $80 delivery charge, this appears excessive and unacceptable! Potential customers be warned, give Snooze a big miss!!
Ended up not buying with them but only because delivery was quicker through someone else
Went to snooze in Nunawading for a Sealy Posturepedic bed. Maya was great and did the computerised bed select and got us to try several beds. Found one we liked and then did the usual compare price. Snooze was best on price but someone else could deliver straight away with a comparable bed and I was desperate to get rid of the old one. If not for that Maya would have clinched the deal.
Fabulous service, no pressure, each time I returned after comparing other stores offerings I got the same salesperson so did not have to renegotiate. When getting best deal from Manager he did not try to take over sale from the sales guy I had been dealing with. Gave me a great deal!
Purchased a Queen size sleep to live bed from our local Snooze store absolutely BRILLIANT and would recommend to anyone.
Great service from the Nunawading store and mattress 10 out of 10!!!
My partner and I bought our Mattress from the Nunawading store. Both Luke and the sales person provided us with great advise as to which mattresses were most suitable for both of our builds and postural concerns (their assistance was gold!) We eventually decided on the Madison empire which without question is the best mattress we have ever owned. The only negative is how much we miss it when we are on holidays! The delivery was also spot on. Completely faultless experience and couldn't rate this mattress more highly.
Once I Paid The Deposit The Rude Attitude And Service Dried Up.
Nunnawading store. Put a deposit on a bed base. Was explicit in that required the end of November. Told to pay by end of day otherwise wouldn't get delivery at the time or for price. Felt pressure tactics. Rang 4 days later given same price and promised before end of November. Rang 20th November to enquire as to time. Told don't know, can't help rude attitude. I begged for an update as stated l needed to organise trailer. Wish l never bought there. Started off with pushy untruths and now they have my money, rude and unapologetic. Dreadful customer service- never again!
Excellent Customer Service Snooze Nunawading
My first new bed and mattress in 20 years - so a big purchase for me - and how do you choose the right mattress?
Staff were very attentive and helpful when I was trying mattresses; and even customised the customised bedBuilder options!
The bed is great - but I couldn't sleep on the mattress even after trying for 5 weeks.
Viki has been very understanding and took time to recommend another mattress - a latex one.
She organised delivery of the new one and took away the first mattress for the difference in price of the mattresses.
Customer service beyond expectations
I bought a Madison Grand mattress at the Home Show in Melbourne in late 2013. My elderly mother was impressed with my mattress and early this year went to Snooze in Nunawading (Vic) to order the same - she took my receipt with her to ensure it was the same product. She ordered the bed, awaited its delivery and all went well - until she slept on it. I reassured her that beds need 6-8 weeks 'wearing in' to soften up. After several months, she was aching all over from too firm a mattress and we couldn't understand why it wasn't the same as mine in...terms of softness. On being near the store for something else recently, I encouraged her to go in an advise the staff of her disappointment. One of the store personnel - Vicki - advised us that the product had changed in the intervening period since I bought it and was now a firmer product. We understood but said it was a shame that that fact hadn't been mentioned when my mother was purchasing the mattres on the basis of my receipt in her hand. Vicki said that she would contact the manufacturer to see what could be done as my mother said she couldn't sleep on the one she'd bought and had got her old one off the spare bed. Amazingly, Vicki contacted us a couple of days later to advise that she had organised for another mattress to be made to the old specifications (softer) and for a small modest charge, would have the mattress purchased collected and replaced with one the same as mine. Talk about going above and beyond! I was sure that they would say 'too bad it's a used mattress now, nothing we can do'. We were thrilled with this level of customer service - particularly as Mum being a pensioner was not able to afford another mattress of this quality. Well done Vicki. Well done Snooze. We won't shop anywhere else in future.
Snooze comes through again.
We bought our third mattress at Snooze Nunnawading in past 17 years, great service and staff, again, especially Maya, she went out of her way to show us the complete range, and even put us on the mattress diagnostic machine, to perfectly match our bodies, and sleeping positions. We were shown our options, and with Maya's expect help, we chose our perfectly suitable mattress. We had a great first nights sleep, and are loving our new bed.
Perfectly match product.
I went into the store and wanted to buy a wentworth bed. was greeted by a customer service person called [name removed]. she gave me a quote on the bed and bedside table. and i asked for a 40% discount. she told me that i she had to show me the door and that she can't get it at that price. she was very rude and asked me to leave the store because there's no way she could give me a discount and 40% was not happening. shocking service and i won't be buying from her, ever. next door, ask for [name removed] from forty winks. he gave me a 30% off the wentworth furniture set. am considering now.
Madison Grand (top of the range) - my review
We bought the most expensive one...the "GRAND" ...the thickest pillow top. for $3585 (after manager'ds discount)..it felt good during the testing stage. The salesman recommended me not to buy as I am a male and requires a firmer bed, but it felts so good (the cloud feel), I purchased it,...now really regretting it. Well..what can I say, I am responsible for my own action...Sometimes the most expensive one is not necessarily the best for my body, I found my old bed $800 to be more superior to my back - which I can "get up and go" every morning a...nd feeling refreshed and charged-up. This super plush Madisson Grand bed...oh boy, sore shoulder, neck, tired body (never seem to be enough) and lumbar acheness - I can't stand it. I spent so much time on how to make the soft bed firmer on the internet...no actual practical information found on line. We went back to Snooze, they advised I can "re-spec" - which means they will remove the pillow top unique sponges for $800- $900 +gst. (let's say $1000) - to make it to "Times Square" firmness. We felt its a bit unfortunate to spend $1000 to downgrade the bed to a timesquare model. Alternatively purchase another firmer bed...we are still deciding which path to go***sigh***...Lesson learnt...stick to firmer/ or medium firm bed No matter what,,.,,especially if you are male. We are intending to buy the mahjong bamboo bed matt to add some firmness on line...but if you are reading this...Don't buy any super thick pillow top...choose a firmer one. too soft - and it may become softer as time goes by...
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