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Snooze VIC, Springvale
Sally Whitfield
- 2 reviews
Paddington & Sealy Harmony Deluxe mattress
We had been to a couple of Snooze stores, comparing beds in other stores, and decided on the Paddington Queen bedframe (with large front draw) and the Sealy Harmony Deluxe mattress. At the Moorabbin store, they spent a lot of time going through the mattress test, chatting, comparing etc and gave us a good price with a couple of free mattress covers. Out of convenience at the time, we ordered at the Springvale store, where the service was good, and I gave them our pricing which they slightly improved upon, but when asked about the free noted ...
Read moremattress covers, it was implied what was offered was not waterproof or of quality and proceeded to upsell the covers, eliminating the savings gained. I was disappointed with this tactic and wished I’d just gone back to Moorabbin! The products themselves are great - they were delivered a couple of days later than expected due to availability and the delivery guys were very polite and helpful. An extra $80 was payable to them as delivery is outsourced. The setup was done by us, and easy to follow instructions made it an easy job .. but two people needed. The mattresses are very comfortable & supportive whilst the Paddington bed frame is stylish! Next purchase will be back at Moorabbin!1 comment
RoshnaGreater Melbourne (Inner), VIC
Worst experience getting items delivered
Had the worst experience in getting things delivered. We bought a bed, bed frame along with the headboard and was promised delivery within the next week. There was no delivery and we called up to get an update. Was promised delivery following week and again no update. After calling multiple times managed to get delivery planned for Saturday. The delivery guys asked for extra charges to deliver which wasn't what they promised while buying. We had to call a few times to get this issue sorted.
On delivery day, didn't get the headboard as delivery ...
1 comment
SnoozeSnooze
Dear Roshna,
Sorry to hear about your disappointment. Please email enquiries@snooze.com.au with your name and contact details as it will enable us to follow up with the team at the store who are managing your order. ...
Read more Regards, Snooze.Excellent choice Snooze bed
A big thank you to Zoe for all her assistance in selecting the appropriate bed. And her patience throughout the process. Only snooze will do.
1 comment
SnoozeSnooze
Hi Patrick,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeFind out how Snooze VIC, Springvale compares to other Furniture Shops
Know better, choose better.
Con L.Greater Melbourne (Inner), VIC
Awesome
Fantastic service and advice on our purchase of a new mattress. All the staff were super friendly and knowledgeable.
Great prices and service highly recommended.
1 comment
SnoozeSnooze
Hi Con,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeTrust worthy and knowledgble
Speaking to the team at the snooze Springvale home maker center made realize how important it is to deal with experts in their field rather than sales people in big department stores. They are super knowledgeable and trustworthy.
1 comment
SnoozeSnooze
Hi Al,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozePatrickGreater Melbourne (Inner), VIC
Knowledgeable and very helpful
Melissa help us find a perfect bed for us. She is very knowledgeable, patience, and helpful. We are very happy with what she recommended
1 comment
SnoozeSnooze
Hi Patrick,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeAlexGreater Melbourne (Outer), VIC
Great store
Very friendly and professional staff and good selection of products. Came here just to have a look and end up buying new set for my bedroom (bedframe, matress, bedsides). Staff gave me generous discount as well. Even my little kid enjoyed this shop and asked to come back there again.
1 comment
SnoozeSnooze
Hi Alex,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeAmazing service!
Russell listened to everything I’ve been through with buying a bed frame(bad experience with another company). He was absolutely lovely, went above and beyond to get me the best deal possible! Can’t recommend enough :)
1 comment
SnoozeSnooze
Hi Laura,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeShairaBardienGreater Melbourne (Metropolitan), VIC
The customer service is what sold me
Myself and my partner headed into the Springvale store. We had actually picked out a bed suit from another store, but just wanted to make sure that there wasn’t anything else we wanted. MaryAnne welcomed us into the store and completely changed our mind. The customer service was amazing. Now, the product and quality was even better. Couldn’t recommend Snooze enough! Thank you so much for everything!
1 comment
SnoozeSnooze
Hi Shaira,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeFind out how Snooze VIC, Springvale compares to other Furniture Shops
Know better, choose better.
Amazing customer service
Maryanne was Amazing and her care shown was perfect for us at Snooze Springvale. She Helped us create the perfect bedroom and was super insightful.
1 comment
SnoozeSnooze
Hi Ben,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeExcellent service, thanks Russell!
Russell was very helpful, patient and provided tailored advice suited to our needs. He was honest and let us take our time to help us reach the right decision and answered our many questions. We had a great experience! Thanks Russell!
1 comment
SnoozeSnooze
Hi Hui and Christina,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeTeresa TGreater Melbourne (Outer), VIC
Welcoming and knowledgeable service
Zoe was very professional and friendly from the moment we approached her. She helped us make the right decision with choosing a bed to suit the style we had in mind. Our instore experience was easy and enjoyable.
1 comment
SnoozeSnooze
Hi Teresa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeMichelleGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Springvale
- Verified customer
Great service and price
The staff member was extremely welcoming and accommodating. He was able to provide us with a couple of good options and gave us a great deal on a new mattress
1 comment
SnoozeSnooze
Hi Michelle,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeJohn SuttonGreater Melbourne (Inner), VIC
Thank You.
Russell was helpful, honest, and knowledgeable. His assistance made our experience smooth and enjoyable. Thanks. If I were the boss, I would give him a pay rise.
1 comment
SnoozeSnooze
Hi John,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeZoe R.Greater Melbourne (Outer), VIC
perfect mattress
Like to think Russell for helping me today with finding me the best mattress. He is very helpful and also very kind
1 comment
SnoozeSnooze
Hi Zoe,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeThe reviewer stated that an incentive was offered for this review
Find out how Snooze VIC, Springvale compares to other Furniture Shops
Know better, choose better.
AlexMelbourne
- 5 reviews
- 1 like
- VIC, Springvale
- Verified customer
Amazing Service
Alex is absolutely knowledgeable and helpful. He patiently explained the difference between the products and helped us try and find the right mattress. The price negotiation was hassle-free and we were really happy with his offer (compare with what we got from HN and Domayne). We were impressed with Alex's service and would highly recommend it.
1 comment
SnoozeSnooze
Hi Alex, Thank you for leaving the details of your recent visit to Snooze Springvale. We're pleased to hear you were impressed with the service and felt informed on your mattress decision. We'll be su...
Read morere to pass on your feedback to Alex and the team. Regards, Snooze.Andrew xxxMelbourne
Gr8 service awesome mattress
Overall Extremely happy . Highly recommended to everyone and family . Staff are friendly and very knowledgeable. Especially alex he is so patient and friendly
1 comment
SnoozeSnooze
Hi Andrew, thank you for sharing the details of your visit to Snooze Springvale. We're so happy to hear that you had a wonderful experience with Alex and the staff in-store. We'll be sure to pass on your feedback to the store. Regards, Snooze.
Chanspringvale
Great service and knowledge
Yes all good, bought a mattress and was shocked at how much choice there is, snooze made it easy as pie
1 comment
SnoozeSnooze
Hi Chan, thank you for sharing the details of your visit to Snooze Springvale. We're so pleased that you had an enjoyable experience and will be sure to pass your feedback along to the store. Regards, Snooze.
SM85AU
- 3 reviews
- VIC, Springvale
- Verified customer
Amazing online experience
Bought my son the polo bed frame and Sealy Noosa mattress online and love it! It’s hard going bed shopping with two young boys and it was such an easy experience ordering online and organising delivery. The store contacts you the next day to follow up on your order and arrange delivery. My son loves his new big bed and I didn’t even have to leave the house! Will definitely be buying our next beds and mattresses from Snooze online.
1 comment
SnoozeSnooze
Hi SM85, thank you for taking the time to provide your feedback. We're so glad to hear that you had a great experience with both Springvale, and our online store. We'll be sure to pass on your feedback to both teams.
Review collected in partnership with Snooze
Do your research before buying from Snooze. Don't think that more expensive is better quality.
My partner and I purchased a queen bedroom suite and a queen Technogel Classic mattress last August from Snooze Springvale Homemaker Center. The sales rep was very friendly and helpful but now that I've experienced the products purchased from them for almost a year, I think he was probably only out for our money with minimal thought for customer care or satisfaction.
The mattress which was recommended to us by the sales rep for giving superior spinal support, is giving me a very stiff back every morning. We contacted the store in October la...
Read morest year to see what can be done, only to be told (quite rudely) by the manager that "because they only suggest not recommend beds, and that we went with their suggestion", our only two options were to "wait until it softens up as mattresses do after some time" or "pay $800 for the manufacturers to add an additional layer of comfort on the mattress". Of course, I chose the former but even after a year, the mattress is still as hard as a rock. The bedroom suite we thought was a great purchase until we moved last Saturday. However, when it came to moving the bed, we found that the bed frame slats had badly warped and bent out of shape, so much so that when it came to reassembling it at our new home, we could not get any of them to sit in the grooves cut out for them in the frame. With the mattress on it now, it creaks and slightly shakes when we get on or move in the bed. Moreover, we found that even the SMALLEST bump on the frame caused scratches and dents. Note that prior to this we did not move the bed at all and that we paid for someone from Snooze to assemble the entire suite. So, all in all, I am very disappointed in Snooze. My advice to everyone is to please do thorough research before you go mattress hunting so that you don't fall for slimy sales tricks and please spend at least 20-30 minutes lying on the mattress in store before deciding to buy it. It'll save you much heartache (and backache). Also, get your bed frames elsewhere! We really question ourselves now on why we decided to buy from Snooze. Obviously, more money paid for something doesn't mean it is of better quality like we so naively thought. I certainly won't be going back to Snooze again nor recommending them to anyone else.2 comments
SnoozeSnooze
Thank you for taking the time to provide your feedback. It is our understanding that the store has been in touch with you and we hope this will eventuate in all your concerns being adequately addressed.
Regards,
Snooze.
The store only contacted my partner, not me, even though they have both our emails. Also, he sent them the photos of the warped boards of the bed frame as they'd requested, but it has been a week and ...
Read morethere has been no reply. We will try contacting them again.Questions & Answers
Sorry, there are no questions about Snooze VIC, Springvale but you can read 54 questions about Snooze.
Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom and Mattresses |
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SnoozeSnooze
Hi Sally,
Thank you for reaching out with your feedback - this has been passed on to our team at Springvale for training purposes. We are very glad that you are pleased with your mattresses and bed frame. ...
Read more Kind regards, Snooze.