We had been to a couple of Snooze stores, comparing beds in other stores, and decided on the Paddington Queen bedframe (with large front draw) and the Sealy Harmony Deluxe mattress. At the Moorabbin store, they spent a lot of time going through the mattress test, chatting, comparing etc and gave us a good price with a couple of free mattress covers. Out of convenience at the time, we ordered at the Springvale store, where the service was good, and I gave them our pricing which they slightly improved upon, but when asked about the free noted ...

Had the worst experience in getting things delivered. We bought a bed, bed frame along with the headboard and was promised delivery within the next week. There was no delivery and we called up to get an update. Was promised delivery following week and again no update. After calling multiple times managed to get delivery planned for Saturday. The delivery guys asked for extra charges to deliver which wasn't what they promised while buying. We had to call a few times to get this issue sorted.
On delivery day, didn't get the headboard as delivery ...

A big thank you to Zoe for all her assistance in selecting the appropriate bed. And her patience throughout the process. Only snooze will do.

Fantastic service and advice on our purchase of a new mattress. All the staff were super friendly and knowledgeable.
Great prices and service highly recommended.

Speaking to the team at the snooze Springvale home maker center made realize how important it is to deal with experts in their field rather than sales people in big department stores. They are super knowledgeable and trustworthy.

Melissa help us find a perfect bed for us. She is very knowledgeable, patience, and helpful. We are very happy with what she recommended

Very friendly and professional staff and good selection of products. Came here just to have a look and end up buying new set for my bedroom (bedframe, matress, bedsides). Staff gave me generous discount as well. Even my little kid enjoyed this shop and asked to come back there again.

Russell listened to everything I’ve been through with buying a bed frame(bad experience with another company). He was absolutely lovely, went above and beyond to get me the best deal possible! Can’t recommend enough :)

Myself and my partner headed into the Springvale store. We had actually picked out a bed suit from another store, but just wanted to make sure that there wasn’t anything else we wanted. MaryAnne welcomed us into the store and completely changed our mind. The customer service was amazing. Now, the product and quality was even better. Couldn’t recommend Snooze enough! Thank you so much for everything!

Maryanne was Amazing and her care shown was perfect for us at Snooze Springvale. She Helped us create the perfect bedroom and was super insightful.

Russell was very helpful, patient and provided tailored advice suited to our needs. He was honest and let us take our time to help us reach the right decision and answered our many questions. We had a great experience! Thanks Russell!

Zoe was very professional and friendly from the moment we approached her. She helped us make the right decision with choosing a bed to suit the style we had in mind. Our instore experience was easy and enjoyable.

The staff member was extremely welcoming and accommodating. He was able to provide us with a couple of good options and gave us a great deal on a new mattress

Russell was helpful, honest, and knowledgeable. His assistance made our experience smooth and enjoyable. Thanks. If I were the boss, I would give him a pay rise.

Like to think Russell for helping me today with finding me the best mattress. He is very helpful and also very kind

Alex is absolutely knowledgeable and helpful. He patiently explained the difference between the products and helped us try and find the right mattress. The price negotiation was hassle-free and we were really happy with his offer (compare with what we got from HN and Domayne). We were impressed with Alex's service and would highly recommend it.

Overall Extremely happy . Highly recommended to everyone and family . Staff are friendly and very knowledgeable. Especially alex he is so patient and friendly

Yes all good, bought a mattress and was shocked at how much choice there is, snooze made it easy as pie

Bought my son the polo bed frame and Sealy Noosa mattress online and love it! It’s hard going bed shopping with two young boys and it was such an easy experience ordering online and organising delivery. The store contacts you the next day to follow up on your order and arrange delivery. My son loves his new big bed and I didn’t even have to leave the house! Will definitely be buying our next beds and mattresses from Snooze online.

My partner and I purchased a queen bedroom suite and a queen Technogel Classic mattress last August from Snooze Springvale Homemaker Center. The sales rep was very friendly and helpful but now that I've experienced the products purchased from them for almost a year, I think he was probably only out for our money with minimal thought for customer care or satisfaction.

The mattress which was recommended to us by the sales rep for giving superior spinal support, is giving me a very stiff back every morning. We contacted the store in October la...