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Snooze VIC, Springvale

Snooze VIC, Springvale

4.6 from 22 reviews · View Statistics

Reviews

4.6

22 reviews
  • Product Quality
    4.8 (9)
  • Return Claim MadeYes (0) · No (13)
  • Warranty Claim MadeYes (0) · No (13)
  • Product Appearance As advertised (6) · Not as advertised (2)
  • Customer Service
    4.5 (13)
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Paddington & Sealy Harmony Deluxe mattress

published
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1 comment
Snooze
SnoozeSnooze
Roshna

RoshnaGreater Melbourne (Inner), VIC

Worst experience getting items delivered

published
Customer Service
Incentivised ReviewNo
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1 comment
Snooze
SnoozeSnooze

Excellent choice Snooze bed

published

A big thank you to Zoe for all her assistance in selecting the appropriate bed. And her patience throughout the process. Only snooze will do.

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1 comment
Snooze
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Con L.

Con L.Greater Melbourne (Inner), VIC

Awesome

published

Fantastic service and advice on our purchase of a new mattress. All the staff were super friendly and knowledgeable.
Great prices and service highly recommended.

Incentivised ReviewNo
1 comment
Snooze
SnoozeSnooze

Trust worthy and knowledgble

published

Speaking to the team at the snooze Springvale home maker center made realize how important it is to deal with experts in their field rather than sales people in big department stores. They are super knowledgeable and trustworthy.

Product Quality
Incentivised ReviewNo
1 comment
Snooze
SnoozeSnooze
Patrick

PatrickGreater Melbourne (Inner), VIC

Knowledgeable and very helpful

published

Melissa help us find a perfect bed for us. She is very knowledgeable, patience, and helpful. We are very happy with what she recommended

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1 comment
Snooze
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Alex

AlexGreater Melbourne (Outer), VIC

Great store

published

Very friendly and professional staff and good selection of products. Came here just to have a look and end up buying new set for my bedroom (bedframe, matress, bedsides). Staff gave me generous discount as well. Even my little kid enjoyed this shop and asked to come back there again.

Customer Service
Incentivised ReviewNo
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1 comment
Snooze
SnoozeSnooze

Amazing service!

published

Russell listened to everything I’ve been through with buying a bed frame(bad experience with another company). He was absolutely lovely, went above and beyond to get me the best deal possible! Can’t recommend enough :)

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Snooze
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ShairaBardien

ShairaBardienGreater Melbourne (Metropolitan), VIC

The customer service is what sold me

published

Myself and my partner headed into the Springvale store. We had actually picked out a bed suit from another store, but just wanted to make sure that there wasn’t anything else we wanted. MaryAnne welcomed us into the store and completely changed our mind. The customer service was amazing. Now, the product and quality was even better. Couldn’t recommend Snooze enough! Thank you so much for everything!

Customer Service
Incentivised ReviewNo
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1 comment
Snooze
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Amazing customer service

published

Maryanne was Amazing and her care shown was perfect for us at Snooze Springvale. She Helped us create the perfect bedroom and was super insightful.

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Snooze
SnoozeSnooze

Excellent service, thanks Russell!

published

Russell was very helpful, patient and provided tailored advice suited to our needs. He was honest and let us take our time to help us reach the right decision and answered our many questions. We had a great experience! Thanks Russell!

Customer Service
Incentivised ReviewNo
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1 comment
Snooze
SnoozeSnooze
Teresa T

Teresa TGreater Melbourne (Outer), VIC

Welcoming and knowledgeable service

published

Zoe was very professional and friendly from the moment we approached her. She helped us make the right decision with choosing a bed to suit the style we had in mind. Our instore experience was easy and enjoyable.

Customer Service
Incentivised ReviewNo
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1 comment
Snooze
SnoozeSnooze
Michelle

MichelleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service and price

published

The staff member was extremely welcoming and accommodating. He was able to provide us with a couple of good options and gave us a great deal on a new mattress

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1 comment
Snooze
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John Sutton

John SuttonGreater Melbourne (Inner), VIC

Thank You.

published

Russell was helpful, honest, and knowledgeable. His assistance made our experience smooth and enjoyable. Thanks. If I were the boss, I would give him a pay rise.

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Snooze
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Zoe R.

Zoe R.Greater Melbourne (Outer), VIC

perfect mattress

published

Like to think Russell for helping me today with finding me the best mattress. He is very helpful and also very kind

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1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

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Alex

AlexMelbourne

  • 5 reviews
  • 1 like

Amazing Service

published

Alex is absolutely knowledgeable and helpful. He patiently explained the difference between the products and helped us try and find the right mattress. The price negotiation was hassle-free and we were really happy with his offer (compare with what we got from HN and Domayne). We were impressed with Alex's service and would highly recommend it.

Shop LocationVIC, Springvale
1 comment
Snooze
SnoozeSnooze
Andrew xxx

Andrew xxxMelbourne

Gr8 service awesome mattress

published

Overall Extremely happy . Highly recommended to everyone and family . Staff are friendly and very knowledgeable. Especially alex he is so patient and friendly

Shop LocationVIC, Springvale
1 comment
Snooze
SnoozeSnooze

Hi Andrew, thank you for sharing the details of your visit to Snooze Springvale. We're so happy to hear that you had a wonderful experience with Alex and the staff in-store. We'll be sure to pass on your feedback to the store. Regards, Snooze.

Chan

Chanspringvale

Great service and knowledge

published

Yes all good, bought a mattress and was shocked at how much choice there is, snooze made it easy as pie

Shop LocationVIC, Springvale
1 comment
Snooze
SnoozeSnooze

Hi Chan, thank you for sharing the details of your visit to Snooze Springvale. We're so pleased that you had an enjoyable experience and will be sure to pass your feedback along to the store. Regards, Snooze.

SM85

SM85AU

  • 3 reviews

Amazing online experience

published

Bought my son the polo bed frame and Sealy Noosa mattress online and love it! It’s hard going bed shopping with two young boys and it was such an easy experience ordering online and organising delivery. The store contacts you the next day to follow up on your order and arrange delivery. My son loves his new big bed and I didn’t even have to leave the house! Will definitely be buying our next beds and mattresses from Snooze online.

Shop LocationVIC, Springvale
1 comment
Snooze
SnoozeSnooze

Hi SM85, thank you for taking the time to provide your feedback. We're so glad to hear that you had a great experience with both Springvale, and our online store. We'll be sure to pass on your feedback to both teams.

Review collected in partnership with Snooze

Do your research before buying from Snooze. Don't think that more expensive is better quality.

published
Shop LocationVIC, Springvale
2 comments
Snooze
SnoozeSnooze

Thank you for taking the time to provide your feedback. It is our understanding that the store has been in touch with you and we hope this will eventuate in all your concerns being adequately addressed.

Regards,
Snooze.

Hoey G.
Hoey G.
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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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