Snooze WA, Mandurah

My husband and I were recommended to visit the Mandurah store as they are known for their excellent customer service. Vikki was our sales rep who listened to what we wanted, walked us through all the options and we did the mattress fit analysis. There was no pressure or sales pitch just genuine, honest advice. Vikki gently steered us in the right… Read more

direction when we narrowed down our options and I’m so glad we listened to her. Cannot recommend this company or Vikki highly enough.

Highly recommend Snooze in Mandurah. Customer service was outstanding. Vicki’s knowledge of all the beds and mattresses was first class. Thank you Vicki. I’m looking forward to receiving my new bed and accessories. Joan.

Vicki very knowledgeable & helpful - positive experience!! – We arrived late in afternoon on a Sunday yet Vicki was extremely helpful and didn’t rush us at all. She was able to answer all our questions about the mattresses & after sleeping on the one we ended up buying for a week now, we’re very happy with it!! Thanks Vicki!! Show reply

Love the product – Very friendly staff and very knowledgeable, thanks for the topper it works a treat Thanks Vicki Laurens you made our experience stress free. Definitely will come back Show details ·  1

My New Madison Times Square – Just received my lovely new QS BED . Perfect delivery, great staff at Mandurah Snooze … Thks Dela! and crew. A very comfortable stylish bed… Great service all round …. Show details ·  1

A Great Shopping Experience – Our experience buying a mattress and pillow was great and we are very happy with the outcome. They were very helpful helping us find what we wanted at an affordable price. It was delivered as promised, on time, by 2 nice guys who unwrapped it and placed on the bed!! Perfect! Show details

Customer Service – Many thx to Rosa who assisted us with our purchase of a mattress and base. Rosa patiently explained the different options that might suit so that we could make an informed decision. Rosa knows her products and knows how to do customer service! Thx Terry Show details

Very satisfied – Very attentive and knowledgeable service for two purchases, one in store and the other by phone. Prompt delivery, with notification , such good customer service all round. Well done Snooze WA, Mandurah

Great Product & Friendly Staff – Young lady greeted me when I walked into store and asked if I needed assistance. I was shown a range of mattresses that suited my requirements and was able to lay down on them, to see how they felt. Dela (the young lady), was extremely pleasant and helpful, allowing me to make an informed decision on which to buy and gave me a great deal and I purchased the mattress on the spot. Thankyou Dela for all your help. Show details

Perfect Queen Bed and great customer service – Dela at Mandurah snooze was incredibly helpful and knowledgeable with helping us find the ideal queen mattress. We ended up buying a bedroom suite too and she went above and beyond in helping us from the moment we arrived to the moment we left. Thank you for your help Dela. Show details

Amazing Service – We would just like to thank Rosa for the amazing service she provided us with today. She was very patient and helpful in selecting us a new bed ensemble, pillows and mattress protector and all at an awesome price. We are so looking forward to a good nights sleep with less aches and pains. Show details

New Bed – We were given an amazing informative service by Vicky which resulted in us purchasing the most customized bed we have ever owned! The choice of beds was incredible and we cannot wait to take delivery of this dreamy bed! Show details

Vicky is amazing – I had no idea what I was looking for, just know I needed an upgrade and Vicky was so patient and lovely. I cant wait for my new bedroom suite to arrive. Thankyou so much! Highly recommend Show details

Amazing service and product knowledge – Thank you Vicki for your fabulous customer service, patience and helping us buy the perfect bed. Both my partner and I have different needs but your help made us both find the perfect solution. Highly recommended. Show details

New Bed – Such great service gold star service Great laugh Bought my new zero gravity bed & mattress and cannot wait for the whole experience Great team at Mandurah Show details

Customer service par excellence from Vicki – Very professional assistant who was a wealth of knowledge on the bedding subject and very friendly Have shopped here before and would do again . Thanks for your assistance Vicki Show details

Great bed – Our sales person Vicki was so helpful and very knowledgeable. Show details

Long overdue new bed after 12yrs – Have been looking for a suitable bed for over 12mths and visited this store way back and other brands and stores along the way in this time. On entering the store Vanessa remembered us and patiently went through the whole routine again. Bought us up to date with the latest products and custom fitted the bed to our needs. We eventually decided on… Read more

the king Sleep tailor Gold mattress coupled with the Ergo adjustable bases. Thank you Vanessa for your patience and sound product knowledge, access to suitable linen and two new pillows also very overdue. Will update once we have had new bed delivered and installed. Can't wait Cheers Greg &Deb

Brilliant customer service – Fabulous range and service from my local store. Thanks for the extra delivery at short notice. Happy to recommend to anyone.

Wonderful Service! – Outstanding service by Vicki! Nothing was to difficult, she went through all the different options that would suit us and found us the perfect fit! She has so much knowledge when it comes to mattresses! No questions were to difficult (and there were a lot of them). She did a great deal for us and we can’t wait to receive our new bed suite and mattress in the near future! Show details ·  1

Team were very helpful and went above and beyond, beautiful products and great specials – I found a bed that I really liked the look of online on Snooze, however I was a bit nervous to buy. I decided to head into my local Mandurah store to check it out before spending the money, however they didn’t have the bed I was looking for on display. The lovely young man was more than accomodating, finding me displays that had the same material,… Read more

the same colour, the same height etc so that I could get a better picture of what I was buying. I decided to buy it and I was blissfully delighted when we set it up a few weeks later. It was a couple weeks longer than initially anticipated due to COVID but the team were great at updating me along the way. They had a fabulous velocity points sale on at the time and I was very happy for the money I spent with the service, product and quality I received in return! My next bed (hopefully not for a long time!) will definitely be another snooze bed!

Excellent service – Having to order online or over the phone wasn't easy. When you live in the country. These guys went out of their way to help me order and deliver my bed  Show details ·  1

Great service – Helpful staff,great prices,delivery was going to take a while but ended up coming super fast,high quality bed frame and mattress Show details ·  1

Bought on line delivered and had a good night sleep moving house from Albany to Mandurah – On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff. Show details ·  1

So ripped off – Bad customer service, blame each other for mistakes and then fight infront of you so I just left meanwhile they still bickering at each other I'm out the door !! Don't even think they noticed I was gone I mean geeez need to calm down a bit that's just mental.

Purchase Mattress and Bedroom Suite – Bought a mattress and bedroom suite even though our intention was just to look and compere to other shops. Gail and Cheree were fantastic, showing us their range and making recommendations which were not just based on price. They also went out of their way to arrange delivery 3 months forward to our new interstate address. We would highly recommend both the quality of goods and exceptional service. Show details ·  1

Mattress quality poor. High prices. Salesperson gave us wrong advice – We decided to buy a mattress at Snooze. We were asked to do a test and the test gave medium firm. (Most of the persons are medium) in order to be safe. We found the mattress hard, but we were told that it does get softer. We spent nearly $2000 and we realized that we cannot sleep on this kind of mattress, too hard. ============= We ended up… Read more

buying from a company in Canberra that produces its own mattresses, they are really cool and inexpensive, $1000. Now we can finally have a good sleep.

Once you buy a mattress, there is no return, so be very aware of what you need and do not take much advice from outside.

Excellent customer service from Cheree – Cheree provided excellent customer service. She was pleasant, friendly, helpful and not at all pushy and is clearly very knowledgeable about her product. Free delivery was organised and we received our new mattress within a week of ordering. Susie (from the Snooze warehouse) and the delivery guys were all great too. Highly recommend.  Show details ·  1

great service – Purchased a King electric bed a Queen bed with padded head boards. From the sales girl in the Mandurah store through to the delivery guys we could not fault them. A Pleasure to deal with would highly recommend to anyone wishing to purchase from Snooze.  Show details ·  1

Buyer beware!! With #withsnoozeyoulose.. your money & sleep – So similar to the person before me (witchgenes) except it was the Mandurah Snooze store. We were sold the floor stock but was assured that it was in excellent condition. I said I would rather pay the extra $300 to get a new one, but was assured by the staff that it wouldn't be necessary as this was as good as. Well it wasn't. there has been soooo… Read more

much to and fro that we have diarised the emails, calls and visits, but basically we are now lumped with a bed we can't use (we are now sleeping separately on 2 single mattresses as the bed is unusable) and they have convinced the guy from Selectopedic who came to pick up our bed to repair or replace it last week, that now it is an "allowable variance". When he came to our home earlier the same day, he told my husband that it looks 'really bad, I can see from here without even touching it". He then told him he would take it to see if he could repair it or they will replace it. We were FINALLY glad that someone was listening as the manager and girls at the Mandurah snooze said that there is nothing wrong with it and it would take a months - 12 weeks for the bed to settle. But unfortunately he dropped it back that day while our daughter was home and didn't say anything about it other than he would email my husband the report.

We tried to sleep on it twice but it felt exactly the same, we even rotated it to try and get some sleep, but no, it was painful. We went back to being on single mattresses again and tried constantly to get hold of the Mandurah Store to find out if they fixed it or replaced it (we thought we had 2 bad mattresses) but we find out yesterday via email, that after having it checked, there was only "allowable variances" and that they did not repair nor did they replace!!!

They have ZERO customer care and they hide behind their "allowable variances" excuse.

They will not give my money back!

They will not fix it!

I'm stuck!!!

I will now drag this to the higher authorities (SC) and keep everyone that will listen informed on twitter & FB

This is now day 30! and I will one day get a decent night's sleep!

I wished I would have come here first to read there reviews. Never ever ever again!! #withsnoozeyoulose #withsnoozeilose

Snooze Customer Service 10/10 – I purchased online & picked up from local Mandurah store. Was a very quick, easy & cost saving experience! 2nd purchase within a few weeks.  Show details ·  1

Worst bed ever – We paid a lot of money for our bed. We bought a Queen bed series 6 firm. We paid $2800 for this bed. It is so uncomfortable my husband and I wake up every morning with sore hips and back. It's just dreadful. We are so upset and we can't afford to buy another bed. So we are stuck with this dreadful bed. Buyer beware do not buy there… Read more

beds. I wish we had picked the Sealy Posturepedic bed at least we would have got a good bed. We cannot continue like this I am living on painkillers....We are going to seek legal action as we get no response from phone calls or online.