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So easy and prices that are hard to beat
I've purchased many things through Snowys and only had to return 1 item, they replaced it with no fuss and they were prompt with the delivery turnaround. The price matching is good but I've not been able to find my items cheaper anywhere else so have never had to use it. We recently bought some camp cookware and it was over $50 cheaper through their store than any competitor both online and in local stores. The customer service is like what we had years ago and I'm so glad to see it still exists at Snowys. Unfortunately I will no longer buy fro...m here as they use Aramex as their courier and this company either loses my items and I end up returning them (if they ever find them) or the items stay on board for delivery (4 times) and never show up forcing a refund and t's a shame as Snowys were good.
- Online store
Great… when they deliver
I have purchased multiple orders through snows in store and online. Typically I have found them great, however I had an order sit on backlog for 10 months before being cancelled. If a product is not available then don’t take payment for it.
Lost a Customer
Been using snowys for a few years spent over a $1000 with these guys.
Bought a 24pc 360 deg dinner set and had the knife snap whilst I was putting a spread on my toast.
Snowys reply was sorry warranty doesnt cover accidental damage.
Hardly call using a knife for the purpose its made accidental damage.
So they have lost my business over a $3 knife.
360 deg haven't even bothered to answer my email so I will no longer use their products either.
- Online store
Buyers beware - Unreliable shipping with Poor customer experience
When I called their customer service about my order with “fast delivery in 1-2 business days” to find out whereabouts 3 days later when not delivered and nil tracking status, was basically told bad luck, no refund/cancellation and it’s my fault. Very, very surprised by this poor level of service.
Shipping option at checkout clearly states “Fast delivery (1-2 Business days)”. When my goods still hadn’t arrived after 3 days and a search of the Toll tracking number showed the item still not left their warehouse, something was not right.
Snowys ...customer service agreed it wasn’t right and then put me on hold to investigate with Toll. Less than a minute later, I was then told item will be delayed. This was surprising since I have received online packages interstate bought on the same day from small ebay sellers and large online companies, none of which I needed to pay express shipping for either. I asked for a refund since goods haven’t even left and shipping not what I expected. I was then told rather condescendingly, “sorry mate the item has been dispatched”. I said it hasn’t been shipped since the tracking number shows the item created but not even left, which they agreed.
- Online store
Quality products at reasonable prices and awesome support
Snowys has the best range of quality gear at reasonable prices.
They also have a great support team handling claims and issues with delivery. They are only let down by Toll (their courier service). Toll was failing to deliver to my apartment 3 days in a row and they eventually left the parcel at a completely different house number. I was lucky enough to have good neighbours in a great neighbourhood who checked the boxes, went to the nearby house, called me on the intercom and let me in to pick up the boxes. I should note though that I was rea...lly impressed with the Snowys team who were doing everything possible to get the issue resolved so that I could get my order as quickly as possible. I think that Snowys are doing a great job and I recommend them highly.
Perfect camping goods store
I've bought numerous camping items on many occasions from Snowys in the past 18 months. They're the friendliest, most reliable and helpful store. They have so much helpful advice online, including instructional videos and walkthroughs, reviews and Q&A sections for every item that they sell. They're also available over the phone if you have other questions, and are always friendly, thorough and practical. They have great product knowledge and are not salesy.
Their prices are always competitive, they have a wide range of goods, delivery (Adelaide to Melbourne) is always quick, safe and free, and they're quick and reasonable to fix things if they ever go wrong.
I wish all online shopping was this simple, reliable and straightforward.
Quick and easy
Only 4 days to Rural Darwin, boom it was here! Amazing. Easy online process. Thank you so much. I bought an MSR 2pot set. Am also surprised by Toll service even calling me later on after leaving a note at the gate. (I ticked to take to depot when nobody is home) Good service that was too. Good choice to use them.
I love shopping at Snowys!
High quality gear at great prices and their delivery is lighting fast! I've purchased a number of times now and the experience has been consistent each time.
Proper customer service
I called the online sales team yesterday to confirm that a product was in stock which they promptly informed me was. I ordered it online and it has just arrived 24 hours later.
Excellent Online service
Amazingly fast delivery. Ordering could not be more simple. Both orders I have made with Snowys were posted out on the same day of the order and delivered swiftly. Prices are very competitive, my items were well below or equal to other stores, in addition there were no delivery fees. Very happy with this company and I highly recommend them.
Snowys are Excellent online retailers
How can I give Snowys an 11 out of 10. YES, They are that good. Website is fantastic, images flawless, YouTube videos to assist my decision making was outstanding, checkout seamless, tracking and notifications sent to my inbox. The product was delivered in less than 24 hours. Wow! You'd be a fool to shop for camping goods anywhere else. Thanks Snowys, you have just gained a loyal customer.
Too many stars
Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.
took a while, but Snowys' did eventually fix a problem
My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.
Delivery was impressively fast, even during the holidays, but they do use Toll.
Take order and payment, then no goods for 2 months
Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.
Order never received
Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.
Questions & Answers
Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.
I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to firstname.lastname@example.org, we'll be in a better position to provide advice.
I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
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