Solomons replaced foyer, lift and stair carpet in our apartment building. From the first visit to the showroom to booking a suitable time for installation, Sina was helpful and responsive. Communication about the job was clear throughout the process and the layers were punctual and polite. We will consider using Sina and his team again in the future and I recommend Solomons Moorabbin to anyone who needs new carpet.
After having my carpet installed yesterday by Solomons Dandenong I would like to thank Frank and especially the fantastic installers who did an exceptional job. They were extremely professional and went above and beyond. I feel as though I live in a new house. Once again a big thank you.
October 13th 2019 Update: Fantastic Service
After having my carpet installed yesterday I would like to thank Frank and especially the fantastic installers who did an exceptional job. They were extremely professional and went above and beyond. I feel as though I live in a new house. Once again a big thank you.
We went through Solomons in Midland and received absolutely fantastic service! There was a huge variety of carpets to choose from instore and the price was very reasonable. Chris was very knowledgeable and super helpful. The guy laying the carpet was so fast and friendly. Would definitely recommend to angle.
Solomons west ryde
0 stars: Paid for 4 rooms of carpet. The manager told me it would be a half day to install.
3 hours late 2 days in a row. 3 days of chasing the manager to finish what was supposed to be a simple install, 2 rooms have poorly laid carpet. Tried to charge me $50 for carpet ramps. The manager is unprofessional, unreliable and untrustworthy. Paid in full before the install and this is what my house looks like after 6 weeks. The quality of the install is very poor. Worst experience Ive had in my 8 month renovation. Buyer beware and I would definitely not recommend!
Placed order with West Ryde franchise to replace carpet to our three bedrooms. We removed our furniture as agreed for Friday carpet install. No one turned up, finally able to contact the manager and was told could not come till Monday. On Monday no one turned up after repeated attempts to contact a labourer turned up 3 pm removed carpet and went home. No one returned calls until Thursday . Carpet took another 2 weeks to complete and 3 weeks later no one has returned to rectify defects in the installation and stains in the carpet. Carpet is supp...osed to be stain resistant but already stained and cannot be clean. The Franchise has since changed hands and we are left with defective installation and with no follow up from Solomons. We lost 4 days of work the most unpleasant experience ever
We love our new, thick, soft carpet. It is great quality. After going to several shops we chose Solomon's Balcatta because of the excellent customer service. This great service continued right the way through. We won't go anywhere else now for our flooring needs. Thanks so much!
Slolmons flooring Balcatta
I had my new carpets in my two bedrooms and study in today. Solomons arranged to have all my furniture taken out and replaced after then they replaced it all including rewiring computers, phones, etc. The actual carpet layer, did a fantastic job and even vacuumed when he had finished, He took away all the old carpet
Carpet Laying By Castle Hill Solomons Flooring
Mr Wali Kohistani, Director at Castle Hill Solomon Flooring, had recommend a good quality carpet at a reasonable price for us. We also did the kitchen vinyl with them. The tradesmen were very good with their carpet laying and were very responsible- locking every door and window after completing their job. It is good to be aware that there could be extra cost for the floor preparations when the tradesmen remove the old underlay. Overall the product and service were good and the job was completed on time.
Good and bad
We have bought carpet from 2 separate solomon carpet shops - The first (great experience) at Gepps X, we then purchased carpet from Solomon's Findon carpet store and were extremely dissatisfied with the installation. When the store sent out someone to inspect, they sent the guy who installed it - who said it was a good install but they would look at repairing the small join in the corner that had a gap.
Great customer Service & Great product
I just want to say thank you for the great customer service from start to finish. The team at Solomons Gepp Cross were just lovely people to work with, friendly service, honest and reliable. Loved the carpets, loved the serviced, thank you so much Troy for your great service. I would highly recommend this store Jimmy and & Oscar thank you two you both for assisting us all the way through and Troy for performing miracles to make it happened during Christmas. It has been a great experience & I am very grateful for the team who made it happened, f...rom selecting the carpets, to installing and finishing. Troy and his team understands old school customer service and they would go beyond their means making sure they supply great quality product and but personally addressing any concerns immediately. It was a great positive experience and they made sure the work was done properly, great QA job done right!! I would highly recommend the Solomon's Team at Gepps Cross.
- Verified customer
Solomon Flooring Bentleigh
The whole experience: Sales and carpet choice advice from Sina, Carpet laying lead by Francis with Sean and Damian in support and the quality of the underlay and carpet fitted was five star.
Sina patiently explained the different types of carpet and helped select the perfect choice for our house. Francis Sean and Damian were a delight to have working in our home. They were very careful to avoid damage and took their time to achieve an excellent finish throughout.
I would recommend this company, store location Bentleigh, because it combines sound advice, a good quality product and expert carpet laying.
- Verified customer
Absolute Joke. - I wouldn’t even score it 1 star - Watch this space
First time I called into this store, I was pretty much given the brush off. I was the only customer and after the initial greeting I was left to browse, which was fine. However, when I asked for some advice in relation to the best carpet to suit what I was wanting it ie. type of room and usage, I was told, with a flourish of the hand, that most things in the store would be suitable and to check out the back wall. Neither of the 2 people in there made any effort to explain the different types of carpets, the pros & cons or help me in my select...ion. My parents had carpets put in recently, and I quite liked their carpet, so I decided to give the store another try. This time my experience was very different. The younger of the 2 men was very helpful and answered my questions and we discussed the best way to lay the carpet etc. and gave me a quote based on my parents carpet which was 100% wool. I asked him if installation could be done before Christmas, he said that as long as I let him know by the following weekend this would be fine. After looking at some samples at home and choosing the type & colour of carpet that I wanted I went back to the store the following weekend. The young guy wasn’t there, just the older one. He found my plans from the week before, and I asked him for a quote as the quote from the previous week was based on 100% wool. He said the carpet I had chosen was 100% wool. I had to tell him that it wasn’t it was actually 80/20. I asked him if it was possible for the carpet in the formal dining to be laid in the,opposite direction to the formal lounge (formal lounge and dining is separated by 2 steps up and a wall. They are 2 totally separate rooms, physically and visually. He advised that it was against Australian standards to lay carpets in different directions. I tried to explain they were 2 totally separate rooms. He said they wouldn’t do this. I said that’s fine, and asked him to confirm that the join in the dining room would be under the window. He advised me there was no join in the dining room. I said there would have to be as my room is 3600 and the width of carpet without the stretch allowance is 3600. If there was no join under the window then the join would fall on the rise of the step which is not acceptable. He kept trying to tell me that the join would not be on the rise, but when I kept pointing out that he said there was no join in the room and the room was the same width as the carpet then it only left the rise of the step. He said that his carpet layers did steps all the time and this wouldn’t be a problem. I advised him it would be a problem for me as this was a walkway and I did not want a join on the rise of the step. He told me that I was making an issue out of nothing (REALLY)!!!!!!!! He kept trying to tell me that the join would not be on the rise and if it was it ‘wouldn’t be noticeable, if this is what I was worried about’ I said aside from the visual aspect, joins in main walkways do wear quicker and will become noticeable very quickly. He once again told me I was making an issue over nothing. At my objections over his views about the join not making sense, he called the young person I had previously been dealing with. The young man confirmed the join would be under the window. The older man then tried to explain this to me. I pointed out to him this is what I had advised him originally and wanted him to confirm. It was him who didn’t understand and had advised me there would be no join under the window or anywhere else in the room!!. He then responded by telling me ‘well I am not a carpet layer’ to which I came back with ‘well nor am I’. Once we had the join sorted, we moved on. I asked him if the carpet would be laid before Christmas. He advised that if I paid my 50% deposit now, it would definitely be laid before Christmas, he would guarantee it. I then gave him all my details and paid the deposit. He then advised me that the carpet would take 3 weeks to arrive and once it arrived they would call and book the carpet layers. I asked him if he could book the carpet layers when ordering the carpet to make sure they didn’t get booked out. He said he couldn’t do this. When I asked why, he said if the carpets were a day or 2 late then it wouldn’t work. I advised him I wasn’t asking him to book them a day or 2 later, it could be a week or two ini first/second week in December. He said they don’t do this. i asked him then how can I be sure my carpets will go in before Christmas, he advised it should be ok. I said that he had guaranteed this. He said he can’t help things that are beyond his control. I once again stated that he had guaranteed this and that is the only reason I had paid my deposit. He said he would leave a message for the younger person on Monday. I actually wish that I had just gone with Harvey Norman Cannington who were amazing and had a colour and type of carpet I liked as well, but unfortunately was not going to arrive before Christmas. Anyway watch this space to see if my carpets actually do get laid before Christmas, because that is the only thing that is going to make this whole experience even slightly worthwhile.
The place to go!
From the moment I stepped into the showroom I knew this was the store! Glen was amazing - he listened & understood what we wanted & provided excellent advice & product options. The whole process was quick, easy & smooth and above all the carpet we selected was perfect! Save yourself time & grief - go and see Glen first for all your flooring needs.
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