We purchased carpet and installation for 4 bedrooms at West Ryde store and I wouldn't recommend anyone to shop there. We experienced the same as the other reviewer.
Our Friday installation was cancelled and promised us a time to be at our place but instead came late and didn't even let us know. We had to call the owner and ask when the installer is coming. The installer dropped off only 3 carpets and said couldn't find the 4th carpet. They did nothing much on that day.
The next day the installer came back late again and no communication of his lateness, again we tried to call the owner to find out. He installed only 2 rooms and in that time he left for an hour. In the main bedroom they didn't even install the right ramp between the ensuite and bedroom floor. The installer just put a plank of wood and when he complained to the owner, he said he has never heard of this ramp.
The owner kept making excuses for the incomplete job and for not finding the 4th carpet so we asked for a full refund and he won't give our money back.
We have taken this matter to fair trading. Such a dishonest business and shouldn't be trading at all.
Placed order with West Ryde franchise to replace carpet to our three bedrooms. We removed our furniture as agreed for Friday carpet install. No one turned up, finally able to contact the manager and was told could not come till Monday. On Monday no one turned up after repeated attempts to contact a labourer turned up 3 pm removed carpet and went home. No one returned calls until Thursday . Carpet took another 2 weeks to complete and 3 weeks later no one has returned to rectify defects in the installation and stains in the carpet. Carpet is supposed to be stain resistant but already stained and cannot be clean. The Franchise has since changed hands and we are left with defective installation and with no follow up from Solomons.
We lost 4 days of work the most unpleasant experience ever
Such great customer service!
Annie was so helpful and patient as I worked out which type and colour of carpet to put into my bedroom. She took the time to provide great advice and I am so happy with the carpet I picked, it's a beautiful colour and feel. Thanks Annie!
We love our new, thick, soft carpet. It is great quality. After going to several shops we chose Solomon's Balcatta because of the excellent customer service. This great service continued right the way through. We won't go anywhere else now for our flooring needs. Thanks so much!
After having looked at a few carpet companies, we decided on Glenn at Solomons Balcatta. We are very glad we did so, carpets are great & we would definitely be using Glenn & his team again!!
Outstanding quality outstanding service
Solomon’s midland did a fantastic job
All four bedrooms carpets replaced and I couldn’t be happier
Great quality at such a great price as well as a quick turn around