Bad Customer Service
Ordered wireless noise cancelling headphones Model WFSP700NB on 28 November 2019 over the phone and was advised I would receive them within 5 business days
On 3 December I was advised by courier company that the goods were damaged and I would have to lodge an insurance claim for goods I never received.
I rang Sony and was advised I would need to get the email from the courier company and send it to Sony.
I cancelled the order and am now $147.00 out of pocket. I was advised I would not get the refund until the goods were returned?
It is now 12 December and I am still out of pocket
Sent an enquiry to Sony and was advise would receive a response within 48 hours? I did not receive a response.
What a horrible company to deal with
I placed an order for headphones (for my husbands xmas present) during black Friday sales. They charged my credit card the $349 then send me an email saying they were "reviewing" the order. I called the service desk, the first person I spoke to said the order had to be reviewed . to ensure they had stock, when I questioned this because the website said it was in stock she said the review was to make sure they were not broken ?????? I asked if she could guarantee the order would be processed she couldn't so I waited a few hours and when it st...ill was not processed I called back and asked for the order to be cancelled and refunded. I was assured by the person I spoke to that the cancellation and refund would be processed immediately and to call back within the hour if I had not received an email. I called back because I did not receive and email and I was told cancellations were processed within a day (which means I miss buying the product from another supplier who has it on sale for Black Friday). I asked for the matter to be escalated and the person I spoke to escalated it but told me customer support were all on the phone and someone would call me back when they were free. I said I would hold and he said no because he had other things to be doing then he hung up on me. I called back and was told the normal people could not help me because I had escalated it but someone should call "within the day". No one has called and I still have a $349 charge on my credit card for a product they could not supply and I have no XMas present for my husband. It is amazing that a technology company can't do something as basic as process an online order. I don't recommend relying on Sony for customer service, support or resolution of any problems. As for their products - I won't be buying them.
Pathetic Customer experience!
Bought Sony 65" KDL65W850C TV.. and within 2 yrs time one of the part is broken nd TV wont start and blinks 6 times red lights. As i read lot of reviews for the same issue faced by customer.
Called sony cust. service and its been a week since no response. This is Unfortunate that even you buy branded stuff, you still have to experience this all.
I have made complaint to ACCC any one reading this thread and have same issue please make sure to take this to ACCC as i will not be paying any penny to fix my TV.
I bought a tv off of their ebay store, received it with a huge crack.
Trying to accuse me of doing it.
Now having to go through PayPal and ebay to get a refund... scammers do not buy, pay the extra 100 for a reliable seller
Extremely poor service and sending broken product
Our Sony Bravia TV (bought new 3 years ago) suddenly broke and no chance of repair. Discussed with sony online store and a rebate was offered for a new bravia TV, which we accepted. Unfortunately new TV arrived faulty, image kept dropping out intermittently and eventually was gone completely. After hours on the phone to sony online store and escalating the case it was agreed that we get a replacement sent and faulty tv collected. 8 days later ( still no working tv) letter arrived with sticker to send tv back for assessment, no replacement tv se...nt....We demanded a refund and will never buy any sony products again. When paying premium price for a popular brand you would expect either reasonable quality or at least a decent customer service if things go wrong. Sony provided neither.
Need assistance with a Sony NW-ZX300 Walkman digital audio player
Reference #: C-0030154152 - technical representative Carlo - the Philippines
I called Sony technical support Australia and New Zealand based in the Philippines. asking to speak with technical representative Carlo with whom I've been emailing but he was busy so I left a message with Jack asking for Carlo to return my call. Unfortunately, the emails I received from Carlo are unclear to me so I need to receive spoken communication guidance. This has been ongoing for some time (weeks).
Carlo failed to call me back and instead he sent me the same ...
6 weeks still waiting for camera to be replaced
Camera had a fault, sent off to authorized repair place - they misdiagnosed twice and couldn’t replicate my fault even though I sent them details 4 times on how to replicate it. Sony and repairer agree to replace my camera, still haven’t heard anything despite nearly daily emails now. Absolutely disgraceful for a company like this to have such poor after sales service.
Products seem good, until a fault occurs. Then expect no assistance from Sony.
- Purchased product just under a year ago.
- Products (MDR-EX750BT) no longer works correctly disconnects from devices battery life is half of that advertised and shuts off without warning.
- Called customer service. Provided them with a bank statement of purchase as receipts tend to fade and become illegible over time. Was told by MJ they couldn’t help without actual receipt.
- Asked for Escilations point. Rather than transferring me she kept asking why I wanted to escalate the matter. Then the CSR terminated the call.
- Tried calling back ...
- Verified customer
I'll Never Buy A Sony TV Again!
My Sony Bravia TV stopped working after 4 years. I took it to a Sony Service Centre, cost me $160 to be told the panel was dead and would cost $700 to fix. The TV cost $900, so not worth fixing. Australian Consumer Law suggests that a TV should last for five years at least. Sony would not fix the TV, however offered me a discount against a new one. I foolishly accepted their offer. They debited my credit card right away and then nothing ..... despite emails to their customer service tea, nothing! Over a week has gone and they still have not even processed my order, nothing shipped, no invoice, nothing! No wonder they only have 1 star rating here!
- Verified customer
Terrible customer service
I purchased a Sony 55" TV mid November. The same day I decided to go for a 65" TV and asked them to cancel the order. They canceled and the next day they apologized for shipment of the canceled order by mistake and asked me to refuse it. I refused the delivery but StarTrack was not able to deliver te item to the sender address. Ever since the item is stuck in their depot and now technically I am paying interest for a canceled order. Worst company ever!
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