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Sony Online store

Sony Online store

1.4 from 17 reviews

Reviews

1.4

17 reviews
5
(1)
4
(1)
3
(0)
2
(0)
1
(15)
  • Product Quality
    1.8 (11)
  • Return Claim MadeYes (5) · No (7)
  • Shipping
    1.0 (3)
  • Warranty Claim MadeYes (5) · No (7)
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BBen

BBenSydney

  • 2 reviews

Product Return Support

published

I was not happy with my new SONY TV features and customer service was so understanding to swap the TV for a different model including free shipping. Very satisfied with customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Mouli

MouliSydney Surrounds, NSW

  • 6 reviews

worst customer service ever avoid if possible

published

Hi, I bought a headphone and it is the warranty . After some months the product not working then contacted customer service then customer service did not even check what i bought and what is my issue then they offered 20% discount on a new tv and telling my TV in not covered in the warranty. i actually bought Headphone.

Product Quality
Return Claim MadeNo
Product PurchasedSony MDR-XB650BT
Alvin

AlvinGreater Melbourne (Outer), VIC

Worst is the worst

published

Bought Sony Bravia 65" KD65x8500 at Harvey Norman 1 year ago. Product is still UNDER warranty.
Need to call Sony Centre 4x times to be able to speak with someone that can organise a repair.
Asked for a refund due to major failure of product (NOT WORKING) - Sony rep said not possible.
Piece of advice: get as far away from Sony - company is dying.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony KD65X8500F (65")
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Bill

BillSouth East Queensland, QLD

  • 2 reviews

Brand new Sony tv... guide useless - support useless - probably sorry I made the purchase

published

I'm unhappy with my just out of the box Sony Bravia HD tv. The support offered on the net is even more useless. All I want to do is discover how to delete unwanted channels. Terribly simple on my last tv, but not on the Sony Bravia. And asking support means paying for an expert to assist me. Ha! What the hell did I buy? What I got is a big, beautiful tv picture with a multitude of channels but support? Answers to me "how to..." question? Nope. Am I happy? Nope.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Bravia E4500 Series KDL40E4500
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Andrew K.

Andrew K.Sydney, NSW

  • 2 reviews

Terrible customer service

published

Bought a TV three weeks ago (via the Sony Ebay store) and from day one it hasn't worked. I've been waiting and waiting for a fix but still nothing. Considering a refund.

Do yourself a favour, go elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes

Bad Customer Service

published

Ordered wireless noise cancelling headphones Model WFSP700NB on 28 November 2019 over the phone and was advised I would receive them within 5 business days
On 3 December I was advised by courier company that the goods were damaged and I would have to lodge an insurance claim for goods I never received.
I rang Sony and was advised I would need to get the email from the courier company and send it to Sony.
I cancelled the order and am now $147.00 out of pocket. I was advised I would not get the refund until the goods were returned?
It is now 12 December and I am still out of pocket

Sent an enquiry to Sony and was advise would receive a response within 48 hours? I did not receive a response.

Shipping
Warranty Claim MadeNo
AnnieM

AnnieMSydney

  • 8 reviews

What a horrible company to deal with

published
Return Claim MadeNo
Warranty Claim MadeNo
EnTiqUe

EnTiqUeMelbourne

  • 12 reviews
  • 10 likes

Pathetic Customer experience!

published

Bought Sony 65" KDL65W850C TV.. and within 2 yrs time one of the part is broken nd TV wont start and blinks 6 times red lights. As i read lot of reviews for the same issue faced by customer.

Called sony cust. service and its been a week since no response. This is Unfortunate that even you buy branded stuff, you still have to experience this all.

I have made complaint to ACCC any one reading this thread and have same issue please make sure to take this to ACCC as i will not be paying any penny to fix my TV.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Tv
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Taylor

Taylor

  • 3 reviews

Absolutely horrible!

published

I bought a tv off of their ebay store, received it with a huge crack.
Trying to accuse me of doing it.
Now having to go through PayPal and ebay to get a refund... scammers do not buy, pay the extra 100 for a reliable seller

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSony Bravia KD55X8000C (55")
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Arne L.

Arne L.Eyre Peninsula, SA

Extremely poor service and sending broken product

published
Product Quality
Shipping
Warranty Claim MadeNo
Peter B.

Peter B.Greater Melbourne (Inner), VIC

Need assistance with a Sony NW-ZX300 Walkman digital audio player

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Peter B.
Peter B.
James from LM

James from LMGreater Melbourne (Outer), VIC

  • 3 reviews

6 weeks still waiting for camera to be replaced

published

Camera had a fault, sent off to authorized repair place - they misdiagnosed twice and couldn’t replicate my fault even though I sent them details 4 times on how to replicate it. Sony and repairer agree to replace my camera, still haven’t heard anything despite nearly daily emails now. Absolutely disgraceful for a company like this to have such poor after sales service.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
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Remove krishna from kapil sharma show

published

Hi i m from india pls remove krishna from kapil sharma show he is doing too much over riyact pls remove him show is going very bour be coz of

Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

michaell

michaellGreater Melbourne (Inner), VIC

  • 3 reviews
  • 4 likes

Products seem good, until a fault occurs. Then expect no assistance from Sony.

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMDR-EX750BT
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I'll Never Buy A Sony TV Again!

published

My Sony Bravia TV stopped working after 4 years. I took it to a Sony Service Centre, cost me $160 to be told the panel was dead and would cost $700 to fix. The TV cost $900, so not worth fixing. Australian Consumer Law suggests that a TV should last for five years at least. Sony would not fix the TV, however offered me a discount against a new one. I foolishly accepted their offer. They debited my credit card right away and then nothing ..... despite emails to their customer service tea, nothing! Over a week has gone and they still have not even processed my order, nothing shipped, no invoice, nothing! No wonder they only have 1 star rating here!

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Do not shop here

published

Do not buy from this store it is not in Australia, they take your money then tell you they have cancelled your order, then keep your money for 5 to 10:days. Go with another brand that has a store on line or not in Australia

HappyDragon

HappyDragonAU

  • 5 reviews

Terrible customer service

published

I purchased a Sony 55" TV mid November. The same day I decided to go for a 65" TV and asked them to cancel the order. They canceled and the next day they apologized for shipment of the canceled order by mistake and asked me to refuse it. I refused the delivery but StarTrack was not able to deliver te item to the sender address. Ever since the item is stuck in their depot and now technically I am paying interest for a canceled order. Worst company ever!

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