Southern Cross Domestic Travel Insurance

By purchasing insurance I felt at ease about my bus tour straight away. I hadn't heard of SCTI previously, so googled them. They seemed to have decent reviews, so I went ahead with them. I like that they stay in contact with you, and, nowadays, no matter where you're going, insurance is simply vital. Show details ·  1

Claim processed smoothly. Only issue was online process was glitchy but otherwise quickly got refund which is the key thing. Show details

I have purchased SCTI insurance several times and it has always been competitively priced and easy to buy online. I have had on one occasion needed to ask questions before purchasing. The response was very quick. On this occasion I needed to make a claim. This is when you really find out whether an insurance company is worth their premiums. The claims process was easy and the claim was paid without any hassle. Show details

Have used this company before for overseas travel. Easy to navigate and set up insurance online. Reasonably priced, coverage good. Show details

I was in hospital needing to contact them to ensure they would cover my substantial medical expenses and called the 24/7 hotline.. no answer, the doctors called, no answer, emailed, no answer.. tried again and again.. no answer.. disgraceful when one is alone in another country and very unwell. This was not in a remote area, all the… Read more

phones/wifi/email were working. I received an automated email 24hrs after the emergency from them saying they will be in touch in 2 days!!! I have lodged an official complaint and will never ever ever recommend this company to anyone.

I wouldn’t go anywhere else for my travel insurance. I have purchased lots of insurance from SCTI and it never disappoints. Easy to quote, great price and even easier to purchase. Show details

Update your game – Used SCTI three times now, good price, the problem is that their communication is terrible. tried to log on to my account NO SMC or Email for code numbers, had trouble with place of destination, and talking to the robot is useless. Show details

Great service and great value insurance for travel – Very cost effective, great cover and very easy to deal with - good support and they follow up with you at several points. Show details ·  1

Easy Set Up Insurance – Actually, it is very hard to review an insurance company when there was no opportunity to test its ability to respond to a claim - we had no claims to make. The policy was easy to set up and I can only hope it would have been just as easy to make a claim, if that had been necessary. Show details ·  1

Kimberley Cruise – We have used SCTI a few times now and found their insurance package extensive and easy to see exactly what we were insured for. Fortunately we haven't had a reason to claim, but they do provide handy info in doing so. We had reason to change our trip dates a couple of times on our last trip and this was done by a simple phone call. Very helpful. Show details ·  1

Positive experience, claim processed quickly – Our trip to Hamilton Island was cut short by a day due to issues with our outbound flight. We submitted our claim for the cost of one night of accommodation upon our return, and our claim was processed and the associated payment was made within a week. The online claim process was straight forward - I was not contacted for additional information… Read more ·  1

(noting I attached evidence of the issue with the outbound flight and our accommodation in the online claim).

SCTI - highly recommended – My recent trip to the Kimberley was disrupted by extreme weather conditions and a significant portion wasn't able to be undertaken. I put in a claim online to SCTI on Friday and on Monday I had a response that it had been assessed and approved. Submitting online was very straightforward and quick and the prompt response was greatly appreciated. … Read more ·  1

Based on my experience with SCTI, both with the cost of the premium and the claiming process, I have no hesitation in recommending SCTI for travel insurance.

Congratulations to SCTI for a very satisfactory experience – SCTI handled my claim for a medical cancellation of a fully prepaid and expensive group tour by my wife and myself to a remote part of Australia. The claim was very professionally and sympathetically handled by the claims department on a personal basis and was fully met promptly once all the required information was provided. Policy was also good value Show details ·  1

Will use again – Unfortunately we had to use our insurance, for the very first time, due to cancellation of flight because of weather. My questions were answered by pleasant phone staff and claim easy to lodge online. The true test of any insurance is when you have to use it and in this instance I could not have been happier. Show details ·  1

Fast and hassle free claim – I caught covid while travelling domestically. The emergency assist team was prompt and helpful, explaining what I was covered for, the information I would need, and how to lodge. The claim was paid within two weeks without any queries or requests for more information. I forgot to include an expense in my initial claim, and when I emailed my… Read more ·  1

claims officer with the new information they recalculated my claim on the same day. I am disappointed the policy didn't cover simultaneous lost expense and additional expense (I had to cancel pre-paid accommodation and book new accommodation for the same dates, and I was not paid out for the new accommodation) but this is clearly explained in their policy wording, which is transparent and easy to understand.

Claim keeps dragging on – Made a claim for domestic travel insurance as I had a bag stolen from me on my trip. Provided everything they asked for, police report and receipts. The claim assessor took a long time responding and now it’s even dragging on even longer. Do not get insurance through SCTI, they just keep you waiting and it seems they are trying to avoid approving claims at any cost. They also come across as cold and don’t seem to care about you or your loss. Show details

Excellent service and outcome – Thank you, Southern Cross for your excellent service. I cannot fault the way you dealt with my claim and will be sure to use you the next time I need travel insurance. Your prices are very affordable, and I have no hesitation in recommending your service. Show details

Highly recommend – Easy online application and acceptance process. Concise coverage offered. Highly recommend Show details

Southern Cross Domestic Travel Insurance – Obtaining the policy was quick and easier and value for money. We have needed to make a claim in the past and this was handled quickly and professionally with prompt settlement of our claim. We always use Southern Cross for both domestic and international travel Show details

Fair Priced Insurance, but didn't have a claim – Like all insurance policies, you can never really tell how good it is until you need to claim on it. Fortunately, we've been travelling a few times domestically and internationally and have never needed to make a claim. We found that most times, Southern Cross Travel Insurance has fair-priced policies and the cover suits our needs quite well. … Read more

From many reviews, we also have more confidence that they will be better to deal with if we need to claim one day.

Great value – Although I didn't need to file any claims, the insurance was comprehensive and well priced. The process was simple and went smoothly. I'm planning to use it again for my next holiday. Show details ·  1

Great Cover – I have used your company many times over the years and find it's the only one that will cover my husbands numerous health issues at a reasonable price, the cost of travel insurance, for people with health issues, on top of a holiday can be very expensive but I wouldn't travel without it - Thank you for making holidays possible. Show details ·  1

Happy with the service and get the claim back – I recently went to Melbourne but upon returning back, I was late by 2 mins to drop my luggage with Jetstar so I have to pay for the next flight. I submitted the claim and got my money back. Submitted the claim on July 21st and got emailed back on 3rd of August. It's more than 10 days but I'm okay with that. Show details ·  1

Recent no fuss travel Claim – Thankyou for your prompt actions with the approval of my recent travel claim. Very straight forward and easy to deal with. Can thoroughly recommend SCTI for travel insurance. Thankyou again, much appreciated. Show details ·  1

Great product – Travel insurance was easy to obtain and a reasonable price. Show details ·  1

Wow! Very impressed! – From selecting cover to communicating about a possible claim to paying out on said claim, I was so impressed. The whole process was fuss-free and fast. I highly recommend Southern Cross travel insurance and will be using it to cover all our future travel plans. Show details ·  1

Great customer service – I have used Southern Cross travel insurance for both overseas travel and recently domestic travel. It was easy to set up and unfortunately I did have to make a claim and the customer service was fantasic and reassuring that all my costs would be covered. Show details ·  1

Claim paid in full – Missed connecting flight due to failure of previous transport operator Had to rebook flights and extend stay ALL out of pocket cost fully paid Unbelievable service- I will never use another travel insurer again SCTI are the best Show details ·  1

covid claim – Tested positive to covid just before my trip. Claiming was very easy and had my claim paid within a fortnight. Very happy with the service and will use Southern Cross Travel Insurance again. Show details ·  1