Southern Cross International Comprehensive (Annual Multi-Trip)

We have had unfortunately had to claim 4 times this year 1 claim close to $35,000 SCTI have been amazing , yes there is a little mucking around with documentation but that is just them doing there job I haven’t nothing but praise for them Show details

I found the company really easy to deal with and the online process was good. Compared to some other quotes this one was the best value for me and I felt confident if anything went wrong on my holiday (which thankfully it didn't) Show details

We used Southern Cross for our planned overseas trip to the US and due to a unforseen health issue 3 days prior to our departure we were forced to cancel the trip! We had prepaid our US bus tour and all accommodation which was a considerable expense on-top of the airfares for a family of 4. Southern Cross were very understanding and once provided… Read more

the normal medical certificates and proof of purchase our claim was paid promptly. We didn't actually claim our airfares as were promised by United Airlines these would be refunded, however that has turned into a nightmare and we are still struggling to recover a refund! The lesson here is always make claim on all outgoings and if a refund is received it can then be paid back to the insurance provider and 2- don't trust Trips.com/United Airlines! We will definitely use Southern Cross again for all our travel insurance needs.

Initially we planned a trip to HK & Phuket in May 25, so took out an International single trip. Not long after a really good BC fare popped up to the US in October 25 with Air NZ. We rang SCTI & it was recommended we change to an annual multi trip, which we did. This was all before the cyclone? came through the Gold Coast & destroyed a retaining… Read more

wall that is costing us $25K to replace. While in Phuket we decided things were not adding up for us & we should try to cancel the US trip. Air NZ were EZ & a refund was through in a couple of days. Next I called SCTI & asked could they help us out by returning to the single trip policy that we'd just completed unscathed, cancel & refund us for the much more costly Annual Multi Trip including the USA. That they did & within days the money was back in our bank. Now how good is that? Definitely recommended.

Southern Cross have been excellent to deal with. They dealt with our claim promptly and fairly. This is the second time we have purchased a policy from them and we will continue to insure with them. Their policy information was clear and they applied it as expected with no 'hidden' conditions. Show details

I recently purchased International Comprehensive Annual Multi-Trip travel insurance from SCTI. I had medical inclusions which required to be covered and the total price of the insurance was really competitive compared to many other travel insurance companies I reviewed and had previously used. My first trip involved air travel from Brisbane to… Read more

New Zealand, then internal New Zealand flights to join a hiking trip in the Abel Tasman National Park. Cyclone Alfred bearing down on the South East of Queensland and imminent closure of Brisbane Airport was affecting my hiking trip which at such short notice was non-refundable. I opted to change my flights so that I departed from Sydney instead of Brisbane. When I returned after my hiking trip I submitted a claim for the costs of my changed and rebooked flights and my overnight accommodation in Sydney. I submitted my claim on 1st April and was promptly advised that it may take up to ten days for the claim to be reviewed. On 11 April I received an email advising that my claim was successful and I would be re-imbursed by SCTI. Thank you for such prompt and comprehensive service. I would have no hesitation in recommending SCTI to anyone looking for comprehensive travel insurance for a single or multi-trip.

I traveled to the USA and while I there I was very sick and had to go to hospital in the state of New Hampshire. My medical bills were over 3 thousand AUD dollars. After putting my claim in SCTI they took care of all my medical bills, I only had to pay a small excess. I would highly recommend them to any Australian travelling overseas. R.C Oliver Show details

We recently had to cancel an extensive international holiday due to an unexpected devastating family tragedy. From the very beginning, the team at Southern Cross were so understanding and easy to deal with. The claim process was very simple and with some minimal guidance, the claim was processed and approved in a very short time. Thank you to… Read more

everyone at SCTI for your support through this very sad and difficult time for us. We would absolutely recommend them for travel insurance.

Fortunately we didn't need to make a claim on our recent trip to Thailand This was the first time using SCI and I am very impressed with their service. They have kept in touch with offers of help and support while we were away and since our return. Application was simple and quick. Their pricing is excellent and the policies very detailed with great coverage. I would highly reccomend this company. Show details

Just excellent ! – First time we have used SCTI . Our choice of them based on quality surveys and their competitive policy pricing. On this trip we needed to make two claims. One quite large and one quite small. Both were processed efficiently, professionally and with care and consideration. Email communication thorough and always with quick response times. Phone… Read more ·  2

conversations always practical and considerate. When they said they would call, they always did. They stick to policy detail as they should, but never quibble about policy responsibility. Exceptional customer service ! Staff training with this organisation is impeccable and very successful.

Best travel insurance in my experience – I've taken out a lot of different travel insurance policies with various companies over the years and Southern Cross has been amazing in comparison! They were quick to answer the phone and I talked to real humans and even a nurse. The claims process was so easy and they issued the reimbursement within a week. Honestly, I would recommend this… Read more ·  1

insurance to anyone. We took out a year long policy to cover multiple trips and it was worth it's weight in gold. Top notch!

Satisfied with the cover and peace of mind – Insurance is necessary and I take it out hoping never to use it. SCTI have only had one claim from me, way back in 2015 and they were kind, responsive and patient with a very worried mother whose child had an accident. The claim was met and dealt with quickly, in a no fuss and professional manner. I've travelled extensively since and continued to insure with SCTI. Why? Because I'm a very happy customer. Simple. Show details ·  1

My experience with Southern Cross travel insurance – I’ve used Southern Cross travel insurance for some years. Although I didn’t have to submit a claim, I was very happy with the attitude and the price. Show details ·  1

Easy Claims Process with Good Outcome – Most friends rolled their eyes when I said I had to make a Travel Insurance Claim, but this was definitely not my experience with SCTI. The claims process was easy and quickly resolved and I was very happy with the outcome. My policy was good value and I am super glad I invested in A Multi Trip Package. I will definitely use SCTI again. Show details ·  1

INCREDIBLE SERVICE AND SUPER COMPASSIONATE – This has been the best insurance company I've ever been with. I had to claim twice and both times were super clean and quick. Thank you for being so compassionate and helpful. I'll definitely be buying another package as I travel alot and really appreciate a good service Show details ·  1

Comprehensive policy with fair, transparent claims process – Trustworthy company who are there for you when you need to make a claim. Great communication throughout the process, fair replacement costs and good follow up afterwards. I would highly recommend this company to you. No issues being 70+ either. Show details ·  2

Impressed – After calling around a few different insurers to get quotes for a 6 week, multi-stop international trip for my son and I, I chose SCTI. They were very easy to get hold of, lovely on the phone, very clear as to what was covered and what was not. Their price was good and I was confident I had all the info I needed. After my trip I only needed to… Read more ·  1

claim for one medical cost of around $200. I put the claim in easily online and uploaded the necessary docs, and it was processed within 24 hours! After deducting the $100 excess, they paid the balance out to me. I was really impressed with how quick and easy it was, and I will always use them in the future.

Quick and favorable resolution to claim – I had to cancel an overseas holiday due to a medical condition which was only recently diagnosed. I lodged a claim with Southern Cross about 3 weeks ago and it has been assessed and I am delighted with the outcome. I recommend this company to every traveller, especially their Annual Multi-Trip policy. Show details

Avoid at all costs – A key reason for choosing SCTI was that their "UNLIMITED" Medical and Evacuation cover. On medical evacuation from a 4800m pass in Nepal, I found that "UNLIMITED" actually means lots of ridiculous hidden limitations to provide SCTI an excuse to reject. Hidden in T&C's were ridiculous limits in altitude and maximum ascents that would exclude… Read more

nearly every hiker in Nepal. My medical condition was totally unrelated to the altitude. SCTI claims were dishonest at every interaction. On application, I was asked lots of questions, but none on altitude and maximum ascents. It seems SCTI assume one travels to Nepal to sun bake by the beach and not go hiking. SCTI's hidden conditions would exclude the vast majority of travellers to Nepal, it is like selling a cruise ship policy with a hidden condition that one could not be near water. I have another trip coming up but how can I ever trust SCTI again?

Resolution of claim – I purchased a multi-trip policy for around $11000 for my wife and me. We both experienced a flu infection and received excellent treatment from the doctors on the cruise ship. The claim was straightforward and submitted to SCTI. We were refunded the amount we claimed so we are happy with SCTI. What attracted me to SCTI (and I may be wrong about… Read more

this) is that they do not appear to be agents for another insurance company but underwrite the insurance themselves.

A necessity in these times – First time used this company. I had no problems abroad. The test for travel insurance is how your claims are dealt with. Hope I never have to find out. Show details

Bit complicated as far as the medical component goes – I chose Southern Cross because it’s award winning, however, as I don’t have any medical conditions I was a bit confused. You have to reveal anything that you’ve been to the Doctors for in the last 2 years. I tried to ring to ask what if you’ve just been for inconsequential things. Like I’ve been for menopause things - hot flushes etc. They then… Read more

charged me extra to add menopause to my policy which I thought was absolutely ludicrous. How is that going to impact my travel? So a bit over the top and I probably won’t use them again.

Extremely happy with SCTI – We had to make two separate claims for cancelled flights and both times SCTI were so helpful. They were empathetic and helpful when guiding us through the new bookings and really efficient when processing our claim. Their PDS is really easy to read and unambiguous. It's hard to believe I am writing about an insurance company but they really were… Read more ·  1

great to deal with. We will only book with Southern Cross Travel Insurance in the future. Travelling with small children and having piece of mind that we were covered made the trip very relaxing.

Extremely Quick Result – Lodged my claim on a Friday. Received an email saying that the claim could take up to 10 working days and received an email the following Wednesday that my claim had been processed and the money paid to my account. Can’t get better than that. Show details ·  1

Worthy – Fair premium, easy to update travel land, no problems, quick to respond. Show details ·  1

Good I had no need to use but was peace of mind – I had no need to use the insurance but it was peace of mind Show details ·  1

Great to be with Souther Cross Insurance – First time I used this company. It was easy to set up, did not use on travels not needed.thank you Show details ·  1

Excellent service – I needed cover as I have I’ll family members & southern Cross come to the rescue ! Show details ·  1