Southern Cross International Comprehensive (Single Trip)

Southern Cross International Comprehensive (Single Trip)

 Verified🏆 2024 Award
Southern Cross International Comprehensive (Single Trip)
4.5

252 reviews

PositivevsNegative
87% · 22024 · 10%
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Claim Resolution Time
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.5
Transparency
4.5
Customer Service
4.4

Reviews

252 reviews
Cris
Cris2 posts
  International Comprehensive

Good value, easy to set up travel insurance

Very easy to set up. Competitive price with good inclusions. I didn't need to make a claim (smooth, happy holiday fortunately), so I don't know what the claim process would be like. I would use Southern Cross again. Show details ·  1
Alex M.
Alex M.Perth, WA
  International Comprehensive

Good Aussie service

Have insured with SCTI for a few overseas trips and was happy with their prices for oldies but never had a claim . This time was different and had a claim over car hire and supplied all the paperwork and SCTI paid in full. As a retiree I can't say how that made me feel after being had by a large well known car hire firm. Show details ·  1
Jing Wang
Jing WangGreater Melbourne (Outer), VIC
  Fair Incentive International Comprehensive

Any trip always happen something you dislike but a good insurance makes you safe

holding a Travel Insurance makes me better and peaceful and I used this insurance company first time but the policy is good for me. Show details ·  1
Value for Money
Transparency
Customer Service
Ozziejoe
OzziejoeGreater Melbourne (Inner), VIC2 posts
  International Comprehensive

Good Travel insurance to deal with

Quick turnaround, Excellent followup and very clear communication.
Will definitely be using SCTI for my next overseas trip.
Happy to recommend SCTI. Show details ·  1
Value for Money
Transparency
Customer Service
Greg E.
Greg E.4 posts
  Verified International Comprehensive
Value for Money
Transparency
Customer Service
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just1
just1
  International Comprehensive

Good value travel insurance

This insurance was easy to set up, the terms and conditions are clear, and it is good value in comparison to other options. We fortunately did not need to make a claim on this policy. Show details ·  1
Value for Money
Transparency
Customer Service
kensargood
kensargoodSydney, NSW
  International Comprehensive

Peace of mind travel insurance

I have used SCTI on many occasions. I found the app easy to use and the rates very competitive.
Fortunately I have not had to lodge a claim. Show details ·  1
Value for Money
Transparency
Customer Service
Daniel Craig F.
Daniel Craig F.Mid North Coast, NSW2 posts
  Verified International Comprehensive
Value for Money
Transparency
Customer Service
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Rob
RobAU4 posts
  International Comprehensive

Travel insurance at a cost

Whilst I understand "old" people maybe a higher risk category than younger people I am disappointed other factors are not taken into consideration like level of fitness, weight and condition of the client.As a very fit 73 year old I feel discriminated against by the insurance industry's risk algorithm's they use! Also, why charge extra for a cruise where you are pampered and where I haven't seen too many people requiring extra medical attention!Therefor I don't believe the policy is"good value" Show details
Value for Money
Customer Service
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Stevie V
Stevie VSydney, NSW4 posts
  International Comprehensive

Outstanding Travel Insurance

Easy to understand comprehensive travel insurance at very comfortable prices. Represents great peace of mind!! Show details ·  1
Michael
MichaelHobart, TAS
  International Comprehensive

Fairly easy prrocess

Easy to purchase
Relatively easy to extend (online extension and more than 12 months would be nice)

Never had to claim, so cannot advise on that. Show details ·  1

Value for Money
Transparency
Customer Service
Sheryn
SherynCentral West, NSW7 posts
  Verified International Comprehensive

SCTI - Top of the ‘pack’

Again always my first item packed when travelling no complaints and any queries are always fully answered thank you SCTI #1 Show details ·  1
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Happy
HappyNortheast, VIC2 posts
  International Comprehensive

Good value

Good value insurance for seniors. Didnt need to make a claim, but the application process was easy and the responses were good. Show details ·  1
Jeannette H
Jeannette HSydney Surrounds, NSW
  International Comprehensive

Awesome value insurance

Value of my world trip was well worth it will certainly be getting Southern Cross insurance again.my claim did take a bit longer but resolved but the outcome was excellent Show details ·  1
Mon C
Mon C10 posts
  International Comprehensive

Clear PDS, easy claim process

Back to write another great review for SCTI. Our flight to Bali was cancelled after it was delayed by an hour. The flight that they were going to replace us with was the next day but it wasn’t a guarantee. We opted to get a refund and booked a flight that was leaving on the same day with another airline. The flights were jumping in prices as everyone else was doing the same. Placed the claim for the cost of the flight differences and it came through a lot quicker than I thought it would. Really pleased that we went with SCTI again. Show details ·  1

Questions & Answers

Rod Woodham
Rod Woodham · International Comprehensive (Single Trip)

We are going on a European river cruise, and on some policies we do not need to take out cruise add on option. Is this the case with Southern Cross?
Thanks,
Rod

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
Lyn
Lyn · International Comprehensive (Single Trip)

There has been a lot of reports of people falling while of holidays and because they have had a drink they are not covered. I have looked at your manual and it is not clear. What do you deem as under the influence

Wendy
Wendy  
Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
Nat W.
Nat W. · International Comprehensive (Single Trip)

I have been comparing your personal liability amount of $1 million each person with other policies that offer $5 million each person. Is $1 million sufficient coverage? I cant see anywhere that I can increase it? Thanks

Chris57
Chris57  

Sorry I wouldn’t know, I’m a customer of SCTI, I don’t work for them.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Nat. Thanks for your question. We don't currently offer an option to increase this amount, but we appreciate your feedback. $1 million is generally considered sufficient for personal liability. Take care- Claire@SCTI.

Nat W.
Nat W.  

Thanks Claire, whilst your company has impressive reviews, I was worried that your company doesnt cover personal liability in the motorcycle/moped extra cover.

Details

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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterSouthern Cross Benefits LtdSouthern Cross Benefits LtdSouthern Cross Benefits LtdSouthern Cross Benefits Ltd
Maximum Age Covered 118 years old118 years old118 years old118 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot IncludedUnlimited
Accidental Death$50,000$25,000$25,000$50,000
Emergency Dental$2,000$2,000Not Included$2,000
Pregnancy (max weeks) 24 weeks24 weeks20 weeks24 weeks
Resumption of Journey Not IncludedNot IncludedNot IncludedNot Included
Hospital Cash Allowance$3,000$3,000$3,000$3,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedNot CoveredUnlimited
Loss of Income$6,500Not IncludedNot Included$6,500
Permanent Disability$50,000Not Included$25,000$50,000
Luggage & Personal Effects
Theft of Cash $500Not IncludedNot Included$500
Delayed Luggage $1,000Not Included$1,000$1,000
Maximum Single Item Limit $3,000 (Laptops, Tablets, Cameras)Not Included$750$3,000 (Laptops, Tablets, Cameras)
Luggage & Personal Effects $25,000Not Included$15,000$25,000
Ancillary
Personal Liability $1,000,000$1,000,000$2,500,000$1,000,000
Rental Vehicle Excess $10,000Not Included$6,000$10,000
Motorbike / Moped Coverage Optional add-on up to 200ccNot IncludedNot IncludedOptional add-on up to 200cc
Domestic Pet Care $1000Not Included$500$1000
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraNot IncludedNot IncludedOptional Extra
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraNot IncludedNot IncludedOptional Extra
ManualDownload manualDownload manualDownload manualDownload manual
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