Southern Cross International Medical Only Travel Insurance

objective ? why when u bozos showed now compassion of a minor error. Made a mistake in putting in the dates bc YR system jumped all over the place, no chance to review and correct. Grab my money and run. have nuffin to do with u ever again. Hate to think what u would be like if someone made a claim Show details

We used SCTI for the first time for a trip to Brazil between December-25 and January-26, and thanks god I chose SCTI. Despite the 14-hour time difference, their emergency assistance was fantastic. The team was with us every step of the way and worked incredibly hard to get everything sorted. My wife ended up in hospital for emergency surgery, and… Read more ·  1

the team checked in on us constantly and handled all the heavy lifting with the paperwork. I’d highly recommend them, thank you for being so professional and efficient and easy to deal with during such a stressful experience!

Outstanding service! This was the best travel insurance experience I’ve ever had. The consultant was incredibly caring and supportive, which really eased my stress during a very difficult time. The claims process was extremely easy and no out-of-pocket expenses at all, as they dealt directly with the hospital. I was able to focus entirely on my… Read more

recovery while they managed everything else.

The follow-up after I returned to Australia was a lovely touch, and they also extended my cover until I arrived home at no extra cost.

I honestly can’t speak highly enough of them. They are amazing, and it’s no surprise they have such excellent reviews.

I've used SCTI several times without having to claim, but earlier this year (2025) I fell from a bicycle in Singapore, dislocating my shoulder and fracturing my arm. I had the dislocation fixed in Singapore but opted to get further treatment at home. SCTI were wonderful! Within half an hour of contacting them, I was receiving emails assessing my… Read more

case and by the following morning they had secured an upgraded seat on a flight home. They were concerned about my comfort in economy! All payments I'd made were quickly reimbursed less the excess. I couldn't be happier with the service and help I received from the ever pleasant staff and they'll be my go-to travel insurance from hereon in. 5 stars from me

I take medication that keeps my blood pressure and cholesterol normal, but was hit with a virtual doubling of my insurance cost. That would be fair enough if I didn't take that medication, but as I do take it, I can't see why I should have to pay the extra. Show details

Took out medical insurance with them due to good reviews. I had a molar bridge broken due to an accident whilst overseas.. Dentists overseas couldnt do anything as I had a mandibular splint for sleep apneoa made in Australia and they couldnt make a new bridge without the splint impression. Dentists told me best to get it done in Australia where… Read more

the splint was made to get a perfect fit with the new bridge. Southern Cross said they wont cover any costs as I didnt get the work done overseas. Work that couldnt be done overseas through no fault of mine. Now I have to cover all the costs of the dental work. I wont be giving SCTI any more than 1 star. There are should exceptions to what is in the policy, unfortunately they are not flexible. Bye SCTI, I wont be back.

Mostly good – As we had no medical issues, we did not have to claim on this policy. However, every time I tried to set up my account with your website, it did not recognise me. I tried several times, eventually contacting your office, who said yes my details were correct. So being able to track my policy was not an option. A complete mystery!! Show details

The insurance booking was easy. The price was very competative and follow up e-mails were reassuring that they were aware of my travel and aware when I was back in Australia Show details ·  1

It is good that you only need to insure what for would cost you a lot of money and not for all the other items that you probably would not use, especially if you have an excess of $100 or more on your policy. Show details ·  1

Was the 1st time I have used Southern Cross and will definitely use again, very helpful when my daughter was admitted to hospital in Bali and guaranteed payment so I didn't need to pay upfront (and prompt to reimburse for the doctors visit before that)! Show details

I absolutely recommend SCTI, it comes at a great price, easy to purchase online and excellent customer service. I had to make a claim, the process was very easy and it was handled very quickly, I was very impressed and satisfied. I will continue to use this great company on all my travels. Show details

Staff were always responsive whenever I had inquiries, and they we're always accommodating to my needs: especially when answering questions on how I could extend my cover further whilst away. Thankfully, I didn't need to make any claims but I always felt that SCTI had my back should I have needed them. Show details

The online process was easy and we got the coverage need for our overseas trip to the US. After multiple comparisons, this was the best value for us. Since we didn’t need to make a claim, we aren’t able to comment on that process. Show details

I recommend Southern Cross travel insurance, value for money, easy to get it. Show details

Wow! What can I say! Our 18 year old daughter and her friend travelled through Europe for 4 months. Towards the end of their trip, our daughter became very ill on one of the Greek islands. To cut a long story short, she was in hospital in Athens for 5 days before flying home. My wife and I were worried sick about her and with much trepidation… Read more

about being let down again by yet another insurance company, we contacted Southern Cross to discuss our situation. Well, we were more than pleasantly surprised, elated in fact!

From the very first phone call to the last (and there were many (plus a considerable number of emails)), we were astonished at the reassuring, compassionate, helpful and professional approach of all of the staff. We spoke to 6 or 7 staff members throughout the whole process and EVERY single one of them was amazing. Your training program must be something else!!

Nothing was too much trouble. All of the medical bills were paid without question and without us having to get embroiled in any of the admin hassles. In addition, the staff were genuinely concerned about our daughter's well being which contributed considerably to the overall experience.

So, from the bottom of our hearts, we would like to express our gratitude to your company and to your staff. We cannot thank you enough and we now rave about you to everyone!! Keep it up, you are a breath of fresh air!

Great value. We’ve been using this company’s insurance for many years. Highly recommended! Show details

I choose southern cross because they provide medical only travel insurance and were the only one that I used on my last trip that welcomed me back and guided my if I had any claims Show details

Amazing medical emergency team. Great support to my mum during the time she was having operation in overseas and also repatriated her back to her country as soon as safe to fly.Worries free both financially and mentally. Strong recommend to go with this SCTI. Show details

I struggled for several days to find a reasonably priced Travel Insurance (Medical being the main priority), as an aged pensioner the cost with most companies was prohibitive until I came across Southern Cross Travel, the cost is excellent & extremely comprehensive. The insurance was very easy to set up & the whole process was completed in a very… Read more

short time one evening before I travelled, so it was a huge relief. I certainly recommend SCTI & would definitely take out any travel insurance I needed with them again. I did also look atthe more comprehensive packages & for anyone needing full coverage you can't go far wrong with Southern Cross Travel. Thank you ACTI you put my mind completely at rest.

We were very happy with the service we received from SCTI on our trip to Vietnam in January. They were prompt in attending to our claim. I would highly recommend them. Show details

Excellent Claim Procedure – Professional and Timely Claims Process I recently returned from Bali where I fell ill with severe gastroenteritis requiring medical intervention which cost in excess of A$500 I submitted the claim for reimbursement which is an easy process and the claim was paid, less excees, without hesitation. I will most certainly insure with SCTI for all future travel Show details

Good value for money – Good value for money ... fortunately I didn't need to claim. Would certainly use southern cross again. Show details ·  1

Good communication skills – Staff were very easy to deal with and all details were explained carefully to me before we decided to take out the policy for my wife and myself. Whilst we did not need to make a claim, we had full confidence in the company should we have needed to make a claim. A pleasure to be able to speak to someone by phone when finding out details of cover.… Read more ·  1

Even though this is the first time we have used this company we would definitely use them again in the future should they be as helpful and accommodating as they were this time. Thank you.

Helpful – I was travelling with a toddler and insurance is a must! Shopped for insurance online and I found Southern Cross' rate is very competitive compared to others. Had to make a claim and i got a feedback within the day thru email. Called them too and it was painfree. Will book travel insurance with them again and will definitely recommend them. Show details ·  1

vietnam trip – good to deal with very easy good value will use again Show details ·  3

VIETNAM HOLIDAY – First time using Southern Cross. From my first phone call, very helpful and made the whole process much easier… Show details ·  1