Southern Cross International Comprehensive (Single Trip)

Easy to get cover including simple pre-existing conditions approval - flexible cover amounts and options, user friendly website/customer portal and reasonable prices were why I chose Southern Cross travel insurance. But I'll reuse them because the company did not bombard me with upsales or marketing emails/texts and the communications that did… Read more ·  1

occur were necessary, brief and to the point- no promo jargon. Great to have the non intrusive check-in a few days after arrival home as reassurance also. Highly recommended.

Typhoon conditions started affecting Shanghai on the day I was due to leave. It was a Saturday and, understandably, I didn’t want to risk being stranded. I first contacted Southern Cross by email to ask whether I could leave early. I didn’t receive a response until three days after I had already returned home. With time running out, I then phoned… Read more

during their business hours.

I was effectively trying to save both myself and Southern Cross the cost and inconvenience of being stranded once the airport closed. However, I was told their policy only responds once the disruption has actually occurred.

So rather than assisting a customer to take reasonable, proactive steps to avoid becoming stranded, the policy effectively requires you to wait until the problem happens. In my case, that meant they would rather risk me being stuck in Shanghai for several days than help me leave early.

Our airline delayed our flight by 37 hours after we booked a Vatican tour in Rome, which was non - refundable plus we had to find a nights accommodation in Kuala Lumpur. We missed a day in Rome and had to rebook the tour. SCTI paid us for the extra… Read more ·  1

accommodation, taxi fares to and from KL airport and for the tour we missed. Very happy with the result. I have used SCTI for many trips and this is the first time I've had to claim and it was fairly easy to do. They resolved the claim in about four days.

Beware of the small print – My claim was rejected based on the fact my mother is over 85 years old. I had to cut my overseas trip short by a month so am now €2000 out if pocket. I've checked other companies eg Covermore and they don't have an age limit on close relatives. So… Read more

if you have an elderly parent and you might need to cut short your trip, check the product disclosure statement.

I highly recommend Southern Cross Travel Insurance as they have been exceptional at resolving a travel claim due to a significant disruption to our holiday plans. I was able to speak to a Customer Support representative very quickly, who promptly… Read more ·  1

reassured me that my children and I would be taken care of financially in respect of booking a new transfer to our initial destination. The claim form was incredibly straightforward and within 72 hours I received an email confirming our claim was accepted and would be paid in full. I have previously used Allianz, and while their service was superb, Southern Cross outperformed them by providing such a speedy resolution and straightforward claim process. I love the fact there is a zero excess option also. No one ever wants to be in a position where travel plans are disrupted, but it's very reassuring to know you're with a travel insurance company that's there to support you. Thank you Southern Cross for enabling my family and I to have a smooth journey for our overseas trip. We can now and look forward to a wonderful holiday.

Southern Cross Travel Insurance loves taking your money upfront, but when it is time to actually pay out a claim, they treat you like an inconvenience to be managed rather than a customer to be supported. My experience with them was a masterclass in institutional stonewalling. As someone with a disability, I expected a basic standard of fairness,… Read more

professionalism, and human decency. Instead, I found an organization that weaponized red tape and hid behind defensive bureaucracy. Empathy is entirely absent from their vocabulary; customer service takes a backseat to the real mission: finding loopholes to deny help and protect their bottom line. By the end of this exhausting ordeal, my confidence in them was entirely shattered. They made it abundantly clear that my concerns meant nothing to them. Insurance is supposed to be a safety net for your worst moments, but Southern Cross pulls the rug out from under you the second you need it. If you are comparing travel insurers, save yourself the immense frustration and look literally anywhere else—especially if you have a disability and expect to be treated with a shred of understanding and respect.

⭐⭐⭐⭐⭐ I don’t usually write reviews, but I felt this experience deserved one. I purchased travel insurance from Southern Cross Insurance before my trip to Mexico and the United States in June. During my holiday, while visiting La Paz, Mexico, I unfortunately lost two cameras, my wallet, some cash, and a few other personal belongings. At the… Read more ·  1

time, the local police were not very helpful, and even after staying there for several days, I received no updates. I had almost accepted that everything was gone and that I would have to absorb the loss myself.

When I returned to Australia, I decided to submit a claim, although I honestly didn’t have high expectations. To my surprise, the claims process was straightforward, and once my claim was assessed, Southern Cross Insurance confirmed that I would be reimbursed.

I was incredibly grateful. Without this insurance, I would have lost nearly AUD $1,500. The whole experience reminded me why travel insurance is so important. Thank you to the team at Southern Cross Insurance for giving me peace of mind during such a stressful situation. I wouldn’t hesitate to recommend them to anyone travelling overseas.

My husband and I are keen travellers, especially when it comes to international travel. Securing travel insurance has always been our first priority when booking a holiday, with the hope of not having to make a claim. In preparation for a trip to Vietnam in March 2026, my husband and I, along with another couple who are our close friends and… Read more ·  1

frequent travel companions, paid for flights, put down a deposit on a holiday package, and took out travel insurance. Unfortunately, one of our travel companions received a serious illness diagnosis, which necessitated cancelling the trip. We were fortunate to have organised our travel insurance through Southern Cross Travel Insurance, who demonstrated exceptional diligence, professionalism, helpfulness, and compassion. The claim process, which was handled online, was straightforward and efficient. Our claim for out of pocket expenses was processed in under two weeks, and the funds were deposited into our account promptly. In contrast, our travel companions, who used a different insurer and submitted their claim a week before we did, are still awaiting resolution. We appreciate the excellent service provided by Southern Cross Travel Insurance.

Getting my policy was very easy. The forms were easy to follow. The price was exceptionally good as I’m 80 so the price goes up considerably at my age. Luckily I didn’t need to make a claim so I can’t comment on that. It was my first time using this company and I will use them for any future travel. I’ve already passed on my experience to a group going away next year. Show details ·  1

First time dealing with Southern Cross Travel Insurance. Was admitted to ICU in an overseas hospital. The team at SCTI were outstanding from the moment I was admitted and after discharge. Excellent help , support and communication. Claim was resolved quickly, considering the treatment was in an overseas country. Cost of the travel insurance was very reasonable. I would definitely recommend Southern Cross Travel Insurance Show details ·  1

Always purchase travel insurance with scti as they cover everything and are the best priced policy out there,have been a customer for over ten years and had to make a claim a few times and the process is simple and handled by them in a quick and caring efficiency, thankyou to scti for always being there for me and also for being there in person to talk to in my times if need..there is no better insurers than Southern Cross travel insurance. Show details ·  1

Needed there services whilst overseas. Tried calling them on there 24/7 worldwide number and got an answering machine that told me i was calling outside of office hours. Would not use them again. Show details

I really do not know why we take out travel insurance this is now the second time they have not honoured a claim. T&C and small print really mean you are not covered for really anything like your jewellery being stolen. Please think twice before you go with this company Southern Cross they really are a wolf dressed as a lamb. And also they are not Australian owned so do not let the name also fool you! Show details

I have been waiting since the 7th April for a refund as my credit card had expired Southern Cross couldn't refund to that which I find amazing as other companies can , so I had to give my bank details instead and was told 5-7 days for the refund but NO it was 1-10 business days when the finance mob got my details which I emailed on the 7th April .… Read more

Southern Cross my of just said you will get back your money in 10 business from the 13th April because that is how long they made me wait. No very good customer service .

Southern Cross Travel Insurance has been one of the most reliable and reassuring travel companions I’ve ever used. Their policies are clear, competitively priced, and easy to arrange, which immediately sets them apart from many other insurers. The online application process is smooth and intuitive, and getting a quote takes only minutes. Show details ·  1

This was the first time we had used Southern Cross travel insurance. They gave a very competitive quote with all the things we needed for our holiday were covered. The process to complete the application was quick and easy. The PDS was easy to read and reassured me that we would be covered in the event of needing to make a claim. I would recommend Southern Cross Travel Insurance to friends for their next holiday. Show details ·  1

In the past, we've had troubling experiences with other travel insurance - after some research, Southern Cross Travel Insurance stood out. Significantly less ambiguity in the details within the PDS and stronger coverage meant we felt a sense of safety throughout the entire trip. We did not need to use the travel insurance, which is a blessing, but we knew that if we did need to - then we would have been in very safe hands. Show details ·  1

This policy was competitively priced and service was A1. There was even an email when I returned telling me how to make a claim, which thankfully I didn’t need. Show details ·  1

Insurance was easy to organise, very reasonably priced and regularly received travel prompts leading up to my departure including link for e-sim card only $10 for the entire time I was away. Will definitely use Southern Cross Travel Insurance in the future. Show details ·  1

My experience with Southern Cross Travel Insurance was a positive one. We initially selected them as they provided cover for a pre-existing medical condition, however I would choose them in future just based on their service. There were plenty of policy options to choose from, making it easy to find the right level of cover at a very competitive… Read more ·  1

price. The followup throughout the process was excellent, with clear communication and prompt responses to any questions I had. Overall, the service was professional, efficient, and good value. I would happily use them again and recommend them to others.

Pleased with the ease of applying for travel insurance online. Although we didn't have to claim, we felt that we could rely on SCTI making any claim seamless. We would recommend SCTI to our friends for their travel insurance Show details ·  1