Southern Cross International Comprehensive (Single Trip)

I've used this company several times over the past decade. I've made 2 claims, one due to hospitalisation and one for a stolen phone. Both times were a very positive experience and quick processing of claims. I now recommend them to friends and will continue to use them for future travel. Show details

Cannot praise Southern Cross highly enough. When my husband had a severe medical episode and had to come home straight away they paid all medical expenses and covered our flights home even one that we couldn’t take because he was unable to get on the plane. I would certainly use them again and recommend them to anyone. Show details ·  1

Excellent – Easy to establish coverage and even easier to add another day only a few days before we departed when we decided to leave a day early. Quick phone call and it was done. First time I’ve used SCTI but it definitely won’t be the last. Show details ·  1

A1 service – After a fall on holiday SCTI were helpful, caring and quick to settle my claim. The first claim I have ever had and was totally impressed by their professional service. Show details ·  1

⭐⭐⭐⭐⭐ I don’t usually write reviews, but I felt this experience deserved one. I purchased travel insurance from Southern Cross Insurance before my trip to Mexico and the United States in June. During my holiday, while visiting La Paz, Mexico, I unfortunately lost two cameras, my wallet, some cash, and a few other personal belongings. At the… Read more ·  1

time, the local police were not very helpful, and even after staying there for several days, I received no updates. I had almost accepted that everything was gone and that I would have to absorb the loss myself.

When I returned to Australia, I decided to submit a claim, although I honestly didn’t have high expectations. To my surprise, the claims process was straightforward, and once my claim was assessed, Southern Cross Insurance confirmed that I would be reimbursed.

I was incredibly grateful. Without this insurance, I would have lost nearly AUD $1,500. The whole experience reminded me why travel insurance is so important. Thank you to the team at Southern Cross Insurance for giving me peace of mind during such a stressful situation. I wouldn’t hesitate to recommend them to anyone travelling overseas.

I highly recommend Southern Cross Travel Insurance as they have been exceptional at resolving a travel claim due to a significant disruption to our holiday plans. I was able to speak to a Customer Support representative very quickly, who promptly… Read more ·  1

reassured me that my children and I would be taken care of financially in respect of booking a new transfer to our initial destination. The claim form was incredibly straightforward and within 72 hours I received an email confirming our claim was accepted and would be paid in full. I have previously used Allianz, and while their service was superb, Southern Cross outperformed them by providing such a speedy resolution and straightforward claim process. I love the fact there is a zero excess option also. No one ever wants to be in a position where travel plans are disrupted, but it's very reassuring to know you're with a travel insurance company that's there to support you. Thank you Southern Cross for enabling my family and I to have a smooth journey for our overseas trip. We can now and look forward to a wonderful holiday.

⭐️⭐️⭐️⭐️⭐️ I would absolutely recommend Southern Cross Travel Insurance. They were truly amazing when my mum had a fall in Bali and broke her femur. From the very beginning, they kept me regularly updated and explained what was happening. They took care of the hospital costs and made what was already a very stressful and frightening situation so… Read more

much easier for our family.

They even paid for me to fly over to Bali so I could be there to support my mum, which meant so much to both of us.

When Mum was ready to come home, Southern Cross arranged for a nurse to travel with her on the flight back to Australia to make sure she was safe and supported throughout the journey. They also provided additional financial assistance for the time Mum spent in hospital.

Everyone we dealt with was so friendly, caring and helpful. We genuinely felt supported throughout the whole experience.

I am incredibly grateful to Southern Cross for everything they did for my mum and our family. I would definitely recommend them to anyone looking for travel insurance. ❤️

It was easy to arrange the insurance and at reasonable cost. Had a significant medical claim as my wife had illness on a cruise ship. The total cost was $8,800 and after I submitted the details to support the claim, it was paid promptly. You never know how good travel insurance is until you make a claim and Southern Cross was very to deal with in… Read more ·  1

lodging the claim and kept me up to date with the process. They even paid more than I originally claimed because I omitted to add in to the cost some costs in South African Rand but Southern Cross added this on and paid all bar the $200 excess. Will definitely use them again. The time taken to pay the claim was increased because of a delay in our GP responding to a request from SCTI for information.

Always a pleasure dealing with this company - never had a problem yet with any enquiries, and the time we did have claim it was handled professionally and speedily. I'll be back Show details ·  1

Unfortunately I had to use my insurance and in saying that I was so glad I chose Southern Cross They were available 24/7 so caring professional and made it all easy for me . I travel a lot and I wasn't going to get insurance because nothing ever happens but it did. Im doing this review because they are truly wonderful and not expensive. I would… Read more ·  1

highly recommend this company and I will only use this company I can't thank them enough. Most caring helpful team ever . I was stressed but one phone call and let them guide me which was so easy . So please don't look elsewhere this company is truly amazing with the best team ever. Communication was outstanding through emails and calls .they took care of everything

Typhoon conditions started affecting Shanghai on the day I was due to leave. It was a Saturday and, understandably, I didn’t want to risk being stranded. I first contacted Southern Cross by email to ask whether I could leave early. I didn’t receive a response until three days after I had already returned home. With time running out, I then phoned… Read more

during their business hours.

I was effectively trying to save both myself and Southern Cross the cost and inconvenience of being stranded once the airport closed. However, I was told their policy only responds once the disruption has actually occurred.

So rather than assisting a customer to take reasonable, proactive steps to avoid becoming stranded, the policy effectively requires you to wait until the problem happens. In my case, that meant they would rather risk me being stuck in Shanghai for several days than help me leave early.

Southern Cross Travel Insurance loves taking your money upfront, but when it is time to actually pay out a claim, they treat you like an inconvenience to be managed rather than a customer to be supported. My experience with them was a masterclass in institutional stonewalling. As someone with a disability, I expected a basic standard of fairness,… Read more

professionalism, and human decency. Instead, I found an organization that weaponized red tape and hid behind defensive bureaucracy. Empathy is entirely absent from their vocabulary; customer service takes a backseat to the real mission: finding loopholes to deny help and protect their bottom line. By the end of this exhausting ordeal, my confidence in them was entirely shattered. They made it abundantly clear that my concerns meant nothing to them. Insurance is supposed to be a safety net for your worst moments, but Southern Cross pulls the rug out from under you the second you need it. If you are comparing travel insurers, save yourself the immense frustration and look literally anywhere else—especially if you have a disability and expect to be treated with a shred of understanding and respect.

Needed there services whilst overseas. Tried calling them on there 24/7 worldwide number and got an answering machine that told me i was calling outside of office hours. Would not use them again. Show details

Covered every aspect of what I was looking for, and a very good price. As well loved my ESIM purchased through Souther Cross, excellent coverage everywhere I travelled and a great price. Show details

Insuring with SCTI was a straight forward process - all the same questions as other insurers but the price was so much better. This was my first time using SCTI but I will definitely use them again! Show details

Hi My wife got sick when overseas and we were not able to make our return flight. SCTI were very helpful and the process of making a claim, it was very straight forward and the customer service was fantastic. I would recommend this company to anyone thinking of travelling overseas. I found them through a search with AI and it came up trumps. Would advise to anyone Regards Gordon Show details ·  1

Easy to arrange and straightforward to deal with so far I recently used Southern Cross Travel Insurance for an overseas trip to Fiji. Taking out the policy was straightforward, the documentation was clear, and it was easy to understand what cover I had in place. Unfortunately, I had to lodge a claim after losing an expensive personal item during… Read more ·  1

the trip. The online claims process was simple to follow and allowed me to upload the supporting documents without any difficulty.

My claim is still being assessed, so I can’t yet comment on the final claims experience, but everything up to this point has been straightforward and professional. I’ll be happy to update my review once the claim has been finalised.

My husband & l travelled to Thailand (have used SCTI before)he had a few mishaps & SCTI after coming home were very helpful & quick to process our claims. Thank you again would use them every time. Show details ·  1

I was very happy with SCTI and the way they handled my travel insurance claim. Unfortunately, I got COVID while I was in Thailand and had some medical expenses. When I returned to Australia, I put my claim in and had the money in my account within 3 days. My claim was fairly straightforward, but I found the process easy and the service was good. … Read more ·  1

My advice is to keep all your receipts, medical paperwork and other documents while you’re travelling. Having everything ready makes the claim process much quicker.

Very happy with SCTI and would definitely recommend them.

Southern Cross Travel Insurance provided me with the comfort and confidence that in case of need that shoudl not arise I shall be able to receive the best medical assistance I need. Even if needed I would recieve other support I needed, if required, such as loss of baggage, airlines delay of flights and emergency requirements Show details ·  1

This is the 2nd time I've used SCTI. I haven't had to submit a claim, fortunately. I did contact the call centre before I purchased the policy both times, as I had questions. The customer service team were able to answer my questions and put my mind at ease. We have started using them for our travel insurance because they are upfront and policies have been reasonably priced. Show details ·  1

Easy to get cover including simple pre-existing conditions approval - flexible cover amounts and options, user friendly website/customer portal and reasonable prices were why I chose Southern Cross travel insurance. But I'll reuse them because the company did not bombard me with upsales or marketing emails/texts and the communications that did… Read more ·  1

occur were necessary, brief and to the point- no promo jargon. Great to have the non intrusive check-in a few days after arrival home as reassurance also. Highly recommended.