Southern Cross International Comprehensive (Single Trip)

Affordable for 2 seniors with several medical conditions to declare between us. Didn't have to claim, however claimants posted good reviews which helped us decide to go with Southern Cross Show details

Being over 80 and having medical issues I found SCTI on line quotation user friendly I could state my medical issues which were are all diagnosed and to travel with no cover on those items. It was the first time that I used SCTI as usually I am covered by my Black credit card. Show details ·  1

The good news. Very competitive pricing. The bad news: Their website is difficult. Mainly due to the fact that if you need a copy of the… Read more

quote, it can't be done.

At the end of filling in all the details, the only choice is to pay.

After searching for the quote, don't log out because it disappears.

Don't phone or try to get a copy because it's a very polite reply that it can't be done.

Not much point in emailing because the quote is somewhere in the ether

I spent a total of four hours trying to get it to work on a phone or tablet.

The buttons disappear under the bottom banner, whether in portrait or landscape.

In my opinion it makes for an unpleasant experience that made me worry that the whole or organisation could be dodgy.

I do however, believe that they are a good and trustworthy organisation that is let down by an amateur website.

There must be a reason they decided to design their site that way.

I did purchase a policy anyway and to their credit the certificate and pds arrived in my email almost immediately.

So it wasn't all bad.

Was in New Zealand when my wife was suddenly ill due to her pre-declared condition. We spent 1 day in hopsital, and had to cancel around $600 of planned activities as a result. SCTI were quick to respond and approved the claim without question.… Read more ·  1

They were also concerned about my wife's health and offered to fly us out the next day, however we already had flights booked a few days later, and she was feeling better, so we declined.

Customer support is great, and claim was approved. I always read the full DPS. Only downside is that the insurance is typically more expensive than others, but at least its not fake insurance.

Useless policy, I spoke to an agent before I took out the policy to ensure I was more than adequately covered in case of a medical emergency as I was spending my time in Mexico City. Unfortunately I needed to go to hospital and rang the emergency contact number on the policy, was advised to go to a public hospital, which I did and don't have a… Read more

problem with, only to be horrified when we got there, the hospital was surrounded by bars and razor wire, the only way in was by ambulance. We tried another public hospital only to find the same thing, couldn't get in. The public hospitals seem to be surrounded by undesirables living in tents and quite scary at night. Thank you Southern Cross Insurance, I was left in agony and I'm sure if your customer service had made me aware of the hospital system in Mexico City, I would have been quite happy to pay a few dollars more to be able to go to any of the private hospitals. As travel insurance is your business, I'm sure your staff would be well aware of the hospital system in Mexico City given that FIFA is hosted there and many tourists with travel insurance.

I highly recommend Southern Cross Travel Insurance as they have been exceptional at resolving a travel claim due to a significant disruption to our holiday plans. I was able to speak to a Customer Support representative very quickly, who promptly reassured me that my children and I would be taken care of financially in respect of booking a new… Read more ·  1

transfer to our initial destination. The claim form was incredibly straightforward and within 72 hours I received an email confirming our claim was accepted and would be paid in full. I have previously used Allianz, and while their service was superb, Southern Cross outperformed them by providing such a speedy resolution and straightforward claim process. I love the fact there is a zero excess option also. No one ever wants to be in a position where travel plans are disrupted, but it's very reassuring to know you're with a travel insurance company that's there to support you. Thank you Southern Cross for enabling my family and I to have a smooth journey for our overseas trip. We can now and look forward to a wonderful holiday.

My husband and I are keen travellers, especially when it comes to international travel. Securing travel insurance has always been our first priority when booking a holiday, with the hope of not having to make a claim. In preparation for a trip to Vietnam in March 2026, my husband and I, along with another couple who are our close friends and… Read more ·  1

frequent travel companions, paid for flights, put down a deposit on a holiday package, and took out travel insurance. Unfortunately, one of our travel companions received a serious illness diagnosis, which necessitated cancelling the trip. We were fortunate to have organised our travel insurance through Southern Cross Travel Insurance, who demonstrated exceptional diligence, professionalism, helpfulness, and compassion. The claim process, which was handled online, was straightforward and efficient. Our claim for out of pocket expenses was processed in under two weeks, and the funds were deposited into our account promptly. In contrast, our travel companions, who used a different insurer and submitted their claim a week before we did, are still awaiting resolution. We appreciate the excellent service provided by Southern Cross Travel Insurance.

Our airline delayed our flight by 37 hours after we booked a Vatican tour in Rome, which was non - refundable plus we had to find a nights accommodation in Kuala Lumpur. We missed a day in Rome and had to rebook the tour. SCTI paid us for the extra accommodation, taxi fares to and from KL airport and for the tour we missed. Very happy with the… Read more ·  1

result. I have used SCTI for many trips and this is the first time I've had to claim and it was fairly easy to do. They resolved the claim in about four days.

At this stage we found Southern Cross Travel Insurance very reasonably priced and good value as we both have existing conditions. The policy was much better value than the others we have had before for the same conditions. We have not had to claim so are unable to review the process, but good communication before and even after our trip which doesn't happen with other providers. So far so good Show details ·  1

First time using this company. Had used Covermore before. I was very happy with the premium and ease of filling out the policy online. I lost my new Rayban sunglasses down a squat toilet in China and I put in a claim when I got home and they got back to me within a few days to say the claim was successful and will put money into my back account. … Read more ·  1

The excess was $200 but it was worth claiming as the glasses were $338.00, I will receive $129.55, so will put it towards buying a new pair. I will use SCTI again on my next holiday.

Needed there services whilst overseas. Tried calling them on there 24/7 worldwide number and got an answering machine that told me i was calling outside of office hours. Would not use them again. Show details

I really do not know why we take out travel insurance this is now the second time they have not honoured a claim. T&C and small print really mean you are not covered for really anything like your jewellery being stolen. Please think twice before you go with this company Southern Cross they really are a wolf dressed as a lamb. And also they are not Australian owned so do not let the name also fool you! Show details

I have been waiting since the 7th April for a refund as my credit card had expired Southern Cross couldn't refund to that which I find amazing as other companies can , so I had to give my bank details instead and was told 5-7 days for the refund but NO it was 1-10 business days when the finance mob got my details which I emailed on the 7th April .… Read more

Southern Cross my of just said you will get back your money in 10 business from the 13th April because that is how long they made me wait. No very good customer service .

First time that we used, we don’t have any issues with our travel, but I am very impressed with they follow up, we never had received from the other insurance companies Show details ·  1

Bought travel insurance twice with Southern Cross Travel Insurance and this is the Ist time we claimed. My wife was sick and was admitted to hospital for 5 days in Malaysia recently and we also were forced to cancelled our tour to Japan from Malaysia. We contacted the Emergency Team and their respond was quick and helpful . They offer assistance… Read more ·  1

for my wife’s hospital admission and give us some helpful advice. They emailed us few times asking us any other service we need while we are in Malaysia. When we came home we submitted the claim online. The claim was easy and simple, the respond was very quick. We received our full claim within 10 working days as the promised. We are very happy and satisfy with Southern Cross Travel Insurance. We strongly recommend them. Roger & Sook Adelaide, Aus.

Great service - great value for money PLUS peace of mind. We had a flight cancellation and possible major travel delay. Customer support were great - answered all my questions. Fortunately we didnt have to make a claim but after that call I was confident that they would be helpful if we needed to claim. Show details ·  1

We found SCI provided the most competitive quote for our trip to NZ given our age and medical conditions. They were good in telling us what we needed to do if any claim was to be made. Follow up on return home was appreciated. Will use SCI again in the future. Show details ·  1

We chose this insurance as it provided good value cover. We found the whole process easy to navigate from the quote through to accepting the insurance. We had no reason to claim so cannot comment. This is the first time we have used SCTI and will definitely consider using them again when next we travel overseas. Show details ·  1

Booking was so easy, including multi stop and cruise specific cover. All of my pre existing conditions were listed in detail, including options of treatment/severity which gave me so much more confidence to know all was covered, at a reasonable price. Very satisfied. Show details ·  1

Travel Insurance is a evil necessity. We had booked a month long trip to South America for February this year (2026). We had added pre-existing medical condition (heart & urinary). Unfortunately I was required to have a double by-pass on my heart two weeks before we left. We lodged our claim with SCTI and to their credit they were excellent in… Read more ·  1

our dealing with them helping us with various issues with our claim. We received in an appropriate time the refund for the amount we claimed. I was very impressed & would recommend them to others.

After some initial issues getting through on the phone, I think something wrong with phone lines, they were very helpful. i wasn't sure about getting travel insurance especially for such a short trip. Was very scary being overseas with my young one injured. Thanks again for all your help Show details ·  1

This policy seemed comprehensive and covered me for my age-related medical conditions for a 13-day trip to Sri Lanka. On face value, they should get 5 stars, but the truth in these things comes out if you have to make a claim for anything. My trip was fantastic and event or disaster-free, so everything ended up sweet. Show details ·  1