Southern Cross International Comprehensive (Single Trip)

Was in New Zealand when my wife was suddenly ill due to her pre-declared condition. We spent 1 day in hopsital, and had to cancel around $600 of planned activities as a result. SCTI were quick to respond and approved the claim without question.… Read more ·  1

They were also concerned about my wife's health and offered to fly us out the next day, however we already had flights booked a few days later, and she was feeling better, so we declined.

Customer support is great, and claim was approved. I always read the full DPS. Only downside is that the insurance is typically more expensive than others, but at least its not fake insurance.

Fortunately, my trip was incident free and I did not make any claims. However, filling out everything online was exceptionally easy, and they charged a very fair price for everything Show details

The good news. Very competitive pricing. The bad news: Their website is difficult. Mainly due to the fact that if you need a copy of the quote, it can't be done. At the end of filling in all the details, the only choice is to pay. After searching for the quote, don't log out because it disappears. Don't phone or try to get a copy… Read more

because it's a very polite reply that it can't be done.

Not much point in emailing because the quote is somewhere in the ether

I spent a total of four hours trying to get it to work on a phone or tablet.

The buttons disappear under the bottom banner, whether in portrait or landscape.

In my opinion it makes for an unpleasant experience that made me worry that the whole or organisation could be dodgy.

I do however, believe that they are a good and trustworthy organisation that is let down by an amateur website.

There must be a reason they decided to design their site that way.

I did purchase a policy anyway and to their credit the certificate and pds arrived in my email almost immediately.

So it wasn't all bad.

We can’t thank enough SCTI for their professionalism and support in our worst moment during our recent trip. One of our family members had through review of all travel insurance policies and recommended SCTI to us and he is correct. Our extended family members all took our travel insurance with SCTI and unfortunately one of the family members… Read more

became very ill and was admitted to ICU. We contacted SCTI and they were very helpful and supportive during the whole process. Due to the complexity of sickness our claim was very lengthy but SCTI assessing officer Amiena was in contact with us during whole claiming process. We had to make few amendments to our claim, but Ameina was very helpful, understanding and very supportive and truly a customer care professional. We are very happy with the overall outcome of the claiming process with SCTI. It was a pleasant experience for us and we must state the assessing officer Ameina made it a very positive experience for us. SCTI will be out travel insurance of choice for rest of our life and we highly recommend SCTI to everyone.

I can't speak highly enough of Southern Cross Travel Insurance after the incredible support they provided during what could have been a travel nightmare. When we lost our passports during our trip, I was honestly panicking about how we'd get home and handle all the bureaucratic hurdles ahead of us. From the moment we contacted SCTI, their team was… Read more

absolutely outstanding. Their support staff was knowledgeable, patient, and genuinely seemed to care about resolving our situation as quickly as possible.

The entire experience reminded me why choosing the right travel insurance isn't just about price - it's about having a company that will actually be there for you when things go wrong. SCTI proved they truly have their customers' backs. If you're looking for travel insurance that combines comprehensive coverage with genuinely exceptional customer service, I couldn't recommend Southern Cross Travel Insurance more highly. They turned what could have been a trip-ruining disaster into a manageable inconvenience.

Whilst overseas in 2024, I dropped my phone & cracked the screen. Got back & made a claim for the repair of the screen & SCTI were courteous and very helpful in processing & approving my claim. I've used them last year and will do so in the future. It's not an insurance policy until the claims been processed and paid - good to see others with similar positive claim experiences with SCTI. Show details ·  1

First time using SCT for our Singapore trip, fortunately all went well and there was no need to claim but signing up and their follow up contacts were very helpful and I would sign up with them again if I were to travel. Show details ·  1

Easy to do online. the medical History was straight forward to complete, luckily we didn't have cause to use it so I can not vouch for its resolution procedure. A good realistically priced travel insurance Show details ·  1

We have taken many policies with SCTI whenever we travel. You can only rate an insurance company on cover and claims performance and SCTI have been awesome on two occasions ive needed to claim. Ill keep buying their policies Show details ·  1

Needed medical assistance and they expedited my claim . Also make regular checks and recommendations about my treatment. The experience with Southern Cross insurance was awesome thankyou Show details ·  1

First time claiming travel insurance and SCTI were quick to settle the claim, under 3 business days. The claim was for a broken pair of reading glasses. Happy outcome. Show details ·  1

My wife & I recently travelled to the UK. Unfortunately my wife ended up in an emergency department in London & as a result we had to cancel part of our holiday which included train from London to Paris, show in Paris, cruise down the Rhine & various nights in Europe .Due to my wife’s condition Our travel agent upgraded us to Premium Economy from… Read more

London to Melbourne initially at our expense. On arrival back in Melbourne, I completed the claim I had started when in London. The process took about a month but our claim was paid out in full including the flight upgrade for both of us. Can’t speak highly enough of the claims staff at SCTI. Would highly recommend them.

I've used Southern Cross Travel Insurance several times now and found their prices competitive. Luckily I've only needed to make a claim once, when I missed my outbound flight due to dropping my passport on a train trip to the airport. I paid for as new flight and had no issue with Southern Cross Travel Insurance refunding me the cost of the additional flight and this was done quickly Show details ·  1

Purchasing online was simple and easy. Price was very competitive. I have not needed to lodge a claim. This is the first time I have used SCTI but I purchased for 3 family members also. Show details

Easy to understand online international travel insurance. Everyone in the Facebook Japan travel group raves about Southern Cross so i thought i would give them ago. You hope that you won't need to make a claim but you know exactly what you are covered for just in case. Show details

I love SCTI. I’ve always found it’s worth the money getting SCTI rather than rely on a free credit card insurance. 9 times out of 10 you’ll go on a holiday without a hitch. But when something goes wrong, trust me you want SCTI behind you. I got awfully sick the day I was meant to fly, and being able to call someone, be told I’m covered, and just… Read more

go seek the medical help you need wherever you like, and not have to jump through hoops to make sure everything was covered is exactly what you need when you’re overseas and unwell. The claim process is also extremely straightforward forward. I’d never leave Australia without SCTI.

I purchased travel and snow sport insurance for a trip to Europe.The process of purchasing travel insurance was very quick and easy, I didnt end up making any claims so I can not say as to what that process would be like. In general I am satisfied with the service I received. Show details

This policy met all requirements that we needed for our trip, it was affordable, and although I did not have to make a claim the information provided was clear and easy to understand, this is the third time I have used Southern Cross Travel Insurance. Show details

I had a medical condition and applied for Insurance for a 6 day trip to Singapore. I had no problems but it was a relief to have the backup of a good reliable very reasonably priced Insurance. I will use Southern Cross in future and recommend them. Show details

Im happy with the service.Spent 3 days in a Thai hospital.Payout for the hospital was quick and easy. The clinic i was in for 6hrs and charged a staggering has mostly been covered. I would and will recommend Scti to fellow travellers. Show details

Never left a review for an insurance company before and never been happy enough to until now. I've used SCTI a few times based on reviews but never claimed until QANTAS stuffed us around, and delayed our flights home for 2 days. The reviews are correct. I was impressed with how easy it was to claim online, the speed at which it was assessed and the clarity when they explained the outcome. Show details

Quick and easy completion of form to obtain a quote including medical cover. Competitive pricing This is the second time I have had travel insurance with Southern Cross Travel Insurance. Will definitely be using again for future travels. Show details