Southern Phone Mobile Green Plans
Part of Southern Phone Mobile 1.3 

Southern Phone Mobile Green Plans

 Verifiedsouthernphone.com.au
Southern Phone Mobile Green Plans
1.3

62 reviews

PositivevsNegative
6% · 458 · 94%

Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
1.8
Customer Service
1.5
Local Reception
2.4
Transparency
1.4

Reviews

62 reviews
Caroline78
Caroline78Perth, WA7 posts
  Green Plans

They cut off my phone service with my previous provider mid conversation

One thing you can be sure of with this company, is that no matter how bad it can possibly get, they will always ask you the question, "Is that the only enquiry you have for us today?" Apparently, there is no option for SIM express post, even when they cut off your previous provider while you're on the phone to them, and they leave you with no service and no way to call them back. Currently a day later with still no phone service, I am still waiting on confirmation of a sim being sent out. How bad can it get? This is as bad as it gets. And yes I've tried to connect back with my previous provider however because my phone is disconnected, it can't happen. This company currently holds my phone number hostage.
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Abdul
AbdulMetropolitan Adelaide, SA
  Green Plans
Customer Service
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les
lesGreater Melbourne (Inner), VIC11 posts
  Green Plans

lousy to excellent

Having had at least 8 unsatisfactory phone calls and unconnective web connections I rang and reached a lady, Indian I think? She went straight to the account -fixed all issues, I hope! Why where the previous contacts so inept? My review is lousy to excellent Show details ·  1
Transparency
Shama
Shama
  Green Plans

Painful experience with southern phon

Absolutely horrible experience with southern phone. Internet doesn’t work most of the time and troubleshooting team are hopeless instead of fixing the problem they will you there’s a problem with your modem or dsl cable need to get new ones. Hard to get refund on service not being used due to no connection. Definitely going to a different provider. I wouldn’t even give 1 star for the service they provide.
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Anil
Anil
  Green Plans

Very Bad services and charge money adding after stoping services

I dont recommend this service to any one. One of the worst service in my life. I was to paid extra 62 dollor out of my pocket. I stopped the services on June on agreement to pay in discount but keep on getting add on bills. End up paying money without using the service. I will never recommend this service to any one. One of the bad experiences and regretting connecting this service. Customer service give fake promises of discounts which I never got previously. With fraustration end of paying all to never get back to this service Show details
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Cher
Cher2 posts
  Green Plans
Cassandra D.
Cassandra D.Greater Melbourne (Outer), VIC7 posts
  Green Plans
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Alice
AliceHobart, TAS5 posts
  Green Plans
Value for Money
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Afiffa S.
Afiffa S.
  Green Plans

Very bad service

I am suffering now . I got post paid from 2017 but now I m regretting could not change because it’s cost fee if I change any time. I m really suffering Show details
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Joel
Joel10 posts
  Green Plans

Absolute joke

For the second time iv cancel my phone service with this lot and yet thier still sending me bills I through the sim away if they send me a bill im going to the Telecommunications ombudsman
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Hosein
HoseinSouth East Queensland, QLD2 posts
  Green Plans
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Tommo
TommoFar North Queensland, QLD5 posts
  Green Plans

I don’t recommend

Billing method feels dodgy. Ordered a sim and bill keeps increasing even though haven’t used it at all yet. Quickly cancelled service which was not easy. Show details
Value for Money
Customer Service
Local Reception
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Alexander  A.
Alexander A.5 posts
  Verified Green Plans

Absolutely horrible

It's been a week since I have got a sim from them. I still haven't been connected even though I activated 1h from receiving sim. They changed my number already since receiving sim , telling me they gave my number to someone else after giving it to me. Not much help from customer service except, were not sure what is happening. So how could I know what is happening. I would not recommend, unless you enjoy frustration and headaches. Show details
Value for Money
Customer Service
Transparency
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Mathew
Mathew2 posts
  Green Plans

This company is crap

I have a 40 gb plan and have used 12.5 gb and i got a text today saying ive used 85%?!?!? 12.5 gb isnt 85% of 40 dumb Show details
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Tanya
TanyaMurray Region, NSW2 posts
  Green Plans

Service that works please

Thanks for putting my trust in someone who has no idea about offering a recommendation.. I moved towns and took you with me.. why I have no idea... I am 100% happy to pay for what I get and that was clear with you but when I called to complain you promised it was just a glitch... but now... I'll take my $120 a month elsewhere.. Show details
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Questions & Answers

joanne w.
joanne w. · Green Plans

I have just purchsed plan. 30min ago still no confirmation email.
Kind regards
Jo

Southern Phone
Southern Phone   DM   

Hi Joanne, Can you please check your junk/spam folder as our emails are often automatically redirected to these folders by email providers?
Regards,
Darian.

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