Southern Phone Mobile Green Plans

There is no coverage West of Pt Augusta. The phone can't register to the Southern Phone network although it says its available. I think they use the Optus network that is in my experience useless in regional areas. Their online support is useless. Im going elsewhere because I am paying for and should be able to get a reliable service in most places and I can't. Show details

My father died. I closed all his utilities with no issues except southern phone they have been obnoxious in there dealings. Let them chase payment from a dead man if that's the way they are Show details

I wish I could give 0 star, literally the worst provider I have ever had. Staff were not bad, they did try to help but the network service is terrible, horrible. I used southern phone's data plan for a month and had to face lots of trouble. There was no network at all, not even a single signal bar, even while using it in city. I couldn't make any… Read more

call nor receive call; I missed my doctor's calls, and my relatives and friends were thinking that I blocked them. Once I caught a wrong bus while traveling and had to return back but there was no service to call anyone or see the bus schedule or to book uber. So don't waste your money and time, I know the cheap price seems nice but there's no point of it as the service doesn't work. Thanks.

lousy to excellent – Having had at least 8 unsatisfactory phone calls and unconnective web connections I rang and reached a lady, Indian I think? She went straight to the account -fixed all issues, I hope! Why where the previous contacts so inept? My review is lousy to excellent Show details ·  1

No trouble with southern wonderful service – Never had any trouble where I go and no trouble with data either not that it's used much away from wifi. Great customer service when ever I have called and I have 3 services with them looking at moving more across to them Show details ·  2

Very happy with the service AAA++++ – I have been with Southern Phone mobile phone for about 18 months or so now. The service has been so good my wife also changed over. Coverage seems to be very good in Tassie. There are several plans to choose from according to the amount of data you generally use. I can't comment on their internet services but I have found the mobile phone service great! Very happy Michael Show details ·  1

No thanks. Too much hassle – Tried to sign up for a plan. I needed an AC number to sign in, but no welcome letter was received. I got the SIM and finally found an account number (welcome letter still not received) but as my account didn't exist I could sign in to activate the SIM. I won't be activating the SIM/starting service with them due to poor customer interface and… Read more

aftermarket support. From this posting this, I have been informed that the SIM was activated on my behalf, even though I have no way of logging in to pay any bills as neither my account number nor email address allows me access. Not overly happy.

Sourthern sim plan useless – I strongly advise against buying a Southern Phone SIM. My experience with this company has been terrible. My data mysteriously disappeared, and they automatically recharged my account without notifying me. This lack of transparency is unacceptable. It feels like this company is taking advantage of its customers, and I believe they are misleading… Read more

people. I will never sign up with them again, and I highly recommend others to stay away. Don't let yourself be fooled by their practices!

Horrible service – After the network 3g switch off my mother purchased a new 5g phone and used the existing sim card. Southern discontinued her service and would not reconnect even though it was explained to them that she has melanoma and other serious medical conditions. Their indifference and lack of service is astounding. Do not waste your time with this terrible terrible company. Show details

Worst experience to set up the mobile service – Placed order from 9:30 am. No esim QR code was sent to me, and I was without phone service for more than 3 hours. I am still waiting for the team to contact me to solve the issue. I have been waiting on the chat, and they said that it will be about 10 mins, but I will wait for another 2 hours. Rubbish service and the worst website GUI to solve… Read more

issues. I can't believe I chose this company, and now I have no service and don't know when the service will be available. They said I should just wait. [Content Removed]????

Update at 3:30 pm, still not working. Okay, now they said I need to wait another 24 hours without phone service.

Avoid at all costs – After requesting a different sized sim card, due to upgrading my phone prior to the 3G cancellation, Southern Phone reported that they didnt have my number on file, and they could not send me anything, even though I had been a customer for years. I then chose to move telco providers so I called in July and cancelled my southern phone account.… Read more

After recieving a bill a month later with a late fee, I contacted Southern Phone by live chat and recieved no support 'because it was the weekend' (why have live chat on the weekend if you can't provide support?) I called back during the week and was told that I couldnt cancel my account because there was no phone number on file. I explained probably because I cancelled my service. The rep then said the only way to verify me was to send my passport and drivers licence to a random email address. I said I was not comfortable doing this and the representative hung up on me. I called back and was asked to do the same process but the rep said he had to end the call and call me back. After recieving no call back, I phoned again and went through the process for a third time. The represenative then said I still had to pay my bills because the previous representative had not cancelled my service properly . The incompetence of this organisation is beyond belief. Avoid at all costs.

Bad Southern phone Coumpany – The ported my number across before I received eSIM code Then get told you should receive it 24 to 48 hours. Then in their chat function, they take 5 minutes to answer then give you 30 seconds to reply then they time you out. you have to then start again with all verification again even thought all the information you give them is still in the chat. I have been with them for 4 days and I am changing to another provider Show details

They cut off my phone service with my previous provider mid conversation – One thing you can be sure of with this company, is that no matter how bad it can possibly get, they will always ask you the question, "Is that the only enquiry you have for us today?" Apparently, there is no option for SIM express post, even when they cut off your previous provider while you're on the phone to them, and they leave you with no… Read more

service and no way to call them back. Currently a day later with still no phone service, I am still waiting on confirmation of a sim being sent out. How bad can it get? This is as bad as it gets. And yes I've tried to connect back with my previous provider however because my phone is disconnected, it can't happen. This company currently holds my phone number hostage.

Poor customer services – I started using Southern Phone recently which works fine most of the time but not at my workplace. other networks like Vodafone & Telstra work fine at my workplace except Optus. I raised that with Southern Phone, first, they said you can report it to Optus, why would I do that if I am buying service from you then you have to go and talk to OPTUS?… Read more

After that they kept telling me to restart the phone and try the sim on another phone which I already tried hundreds of times, It's really hard to explain to them the issue. Finally, someone wrote my complaint and said it would be fixed by 26th May. When I contacted them on the 26th they said it was delayed and would be fixed on the 28th of May. I politely asked them to email me once it's fixed and the agent said "You will likely notice the restoration of your service before we are notified, so you may know before we do." and closed the chat. I contacted them again today and they said there is no outage try restart phone etc etc. I am done explaining them, first, there is a long waiting list on live chat and when someone joins the chat, they reply after ages, and if I reply late they simply close the chat without informing me and fixing the issue. Happened to me multiple times that the agent closed the chat in the middle without informing me. Zero Customer service Zero work ethics Long Delay in replies Zero technical knowledge

Painful experience with southern phon – Absolutely horrible experience with southern phone. Internet doesn’t work most of the time and troubleshooting team are hopeless instead of fixing the problem they will you there’s a problem with your modem or dsl cable need to get new ones. Hard to get refund on service not being used due to no connection. Definitely going to a different provider. I wouldn’t even give 1 star for the service they provide.

Very Bad services and charge money adding after stoping services – I dont recommend this service to any one. One of the worst service in my life. I was to paid extra 62 dollor out of my pocket. I stopped the services on June on agreement to pay in discount but keep on getting add on bills. End up paying money without using the service. I will never recommend this service to any one. One of the bad experiences and… Read more

regretting connecting this service. Customer service give fake promises of discounts which I never got previously. With fraustration end of paying all to never get back to this service

Should not have got a license to be a Provider – Taken them to the Ombudsman over not fit for purpose non-service. Selling a plan that does not work, using their contractor who doesn't set up properly, then Southern Phone like a 'bad workman'... blame tools. Despite network coverage never working satisfactorily and my proving this, Ombudsman closed case. Of course they rely on the goodwill of… Read more

the company to settle a complaint satisfactorily. I gave Southern Phone one last chance to refund monies, they offered somewhat less, (knowing they have a big problem and that it didn't work) and I was supposed to be satisfied with being ripped off. I emailed the CEO, no response! So now heading to QCAT for my monies back PLUS compensation for all of my lost work time. For what could have been sorted sensibly by just admitting they did not provide the service and I had not virtually used and have a whole lot of hassle over a year now and IT WAS OBVIOUS. Well you may well be sorry Southern Phone/ AGL for your failure. I advise EVERYONE to do same and seek compensation. A waste of space business, don't bother with them. I give them 0 stars.

Completely useless! – I’ve been trying to set up a direct debit with Southern phone for three months now! It appears they simply don’t want me to pay my bill on time, or perhaps they just don’t want their money. Who would’ve thought offering your credit details (not once but three times) and asking them to take over paying the bill would be so hard! I’ve received two… Read more

emails confirming that the direct debit has been successfully set up yet, every month I get a text message telling me that my bill is overdue. I will be cancelling my plan with Southern Phone and finding a company where it is much easier to set this up. Totally fed up wasting my time sitting on hold asking why they can’t pay my bill and having to fight about having the $10 late fee removed! One would’ve thought, in this day and age, they’d have a simple, online, secure form customers can fill out and have it automatically set up. Useless!

Very bad service – I am suffering now . I got post paid from 2017 but now I m regretting could not change because it’s cost fee if I change any time. I m really suffering Show details

Charging for a service that has never been requested - stay away!!! – I purchased a small 2GB SIM plan with them for my daughter, mainly for her to be able to send/receive calls, that is why I specifically chose a small data plan. In the first bill that I received, I noticed that they have charged me for three rounds of data boost, each costing 10$, without me requesting for a data boost. Upon enquiry and wasting a… Read more

lot of time on to connect with a human being, they said that because more than 50% of the data has been used, a data boost (of 1 Gb) was applied. I told them that I never wanted a data boost, but the guy insisted that this is an automatic process. He could not turn this auto data boost off. Now I am ended up paying them 40$ for a plan that should have costed me 10$ a month. I have asked to terminate my plan in the hope for no further unasked for services/charges

I don’t recommend – Billing method feels dodgy. Ordered a sim and bill keeps increasing even though haven’t used it at all yet. Quickly cancelled service which was not easy. Show details

Very Poor Customer service – I ported to this telco and yet I can't receive and send text messages. It took me for about an hour to get in touch with a customer service, i called them almost 5 times and even use their chat service which is also worst, and they can't resolve my issue. Until now i still can't receive or send text message. Very incompetent staff, they need more… Read more

training in knowledge and providing best customer experience. So frustrated with this telco. I should have not ported to them. Very poor customer service.

Terrible service – If you want deal with a group of scammers use this service. Never had such unprofessional service provider in my life,they are so self centered,lairs.they only need your money, they do not care about customer and very poor customer service as well as dishonest +misleading.you can only sign up with these people if you want to be treated like nothing. Horrible service!!!! Show details

Worst telecommunications company – I would not recommend Southern Phone to anyone...buyer beware. Very poor customer service. Please do your research and look at other telcos that provide better customer service. When using the live chat they close the chat without resolving issues.

going to stick with the main telco's – the phone keeps dropping out, one minute a full service then next minute nothing, become so frustrating and now literally giving Southern Phone the flick, I am going to telecom Show details

Absolute incompetence – The worst NBN provider in the country. Extremely slow speed and absolute incompetent staff. If you want to question something or troubleshoot it will seriously take over 4/5 calls to sort it out. Billing is even worse. I transfered the account over from a family member and it wasn't done correctly which caused enormous issue for over 6 months with… Read more

NBN. Finally I had enough, so cancelled in April and I'm still receiving bills. Have called or spoken over live chat 4 times and still nothing is cancelled. Save yourself the trouble and dont fall in to the trap of all Australian staff because they are just completelty incompetent at what they do.

Had tried get order done but can't get customer service lady called few times and given up – Had tried get change order placed and to much headache on phone to call to change before is processed done online says you need call, back anyway did few times and kept missing customer service who looked after order no what I wanted to be honest to much hassle given up on getting phone an plan been at hospital so I can't answer all phone calls… Read more

sent few emails no much I can do just will best stay with current as soon as starts this way you get worried approach should you go for this was best no to go and get stressed over more in future as others said here was actually to become new customer nbn can't get on my adress so pretty much look elswere customer service no give you approach explain what is best that what gave me concern to join and have ask question no suggestions what plan phone or home broadband is best hated to leave this kind of review but first impressions are important sad as is had good options and plans

Dreadful waiting times for support 45mins+ – This company in conjunction with NBN is the worst telecommunications system ever experienced. I've been waiting since 16 Feb now 9 March phone not connected to my 93 yo farther room in a nursing home ,only contact with family overseas .But received a bill for the privilege of the phone not connected. $52.07 . What a joke . You're a disgrace as a company. Advice to future customers... Run don't waste your time with this company!

Rude staff and no privacy and security of data – Ditched this lot after nothing but rude and unprofessional conduct from their staff who were easily swayed by the nut job family member (registered teacher in Victoria) to release my phone and data usage - perpetrators of family violence. When my number ported they transferred their conduct to the next low life provider. Thanks for your message… Read more

Shelby but it's too late to investigate as the damage has already been done. There won't be anything documented in my account because the perpetrator staff would not have the courage to write their conduct down.

Terrible Southern phone – This is the worst ever service .. wish there was option to blacklist Southern phone broadband service from all over Australia.. customer care is worst ever I have dealt with in my 40 years of existence on earth. Wish lot of financial bad luck to them. My broadband is not working for several days.