Listing monitored by Southern Phone

Reviews

  • Value for Money
    1.9 (328)
  • Transparency
    1.7 (275)
  • Customer Service
    1.7 (339)
  • Adequate Speeds Yes (88) · No (200)
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Josh
JoshSydney, NSW

Rough start but connected within three days

published
Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
Southern Phone
Southern Phone C.Southern Phone

Impossible to leave

published

They have continued to send invoices since I cancelled my NBN service.
The items charged are for services not provided.
Each of the last 3 months I have phoned and been "assured" by customer service that the account has been cleared. I received an email last month apologizing and assuring "You will not receive any future invoice from Southern Phone." Naturally, I received another invoice this month.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Kenn,
I am really sorry to hear that you have still been receiving invoices.
If you can please send through your account number i will have a look at this for you.
- Dakota

Leela
LeelaSydney, NSW
  • 3 reviews
  • 1 like

Liars. Teams are not interested in assisting

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
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Check your NBN plan!!!

published

I signed up for 100/40 plan 7 years ago (before Southern Phone) when Southern Phone took over asyium they offered me the same speed plan and gave me a discount free for 2 months (with a 500gb limited download and speed cap), since then i have never checked my internet account. Recently due to lockdown I have to work from home and I noticed that my speed is not as fast as before, when I login to my account online i can't see any plan information I have to call support to find out that i am on an 25/5 speed instead of 100/40. I was paying $90 per month on 25/5 speed for years. They can't even tell me when my plan was downgraded and support took more than 30min to get hold of. NOT HAPPY!!!!

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi William,
I am really sorry to hear that this has occurred and for the delays when contacting us currently.
If you can please send through your account number i will have a look at this for you.
- Dakota

William G.
William G.

ACC109925 / ( Just a suggestion, in account detail (or any other place) please put information like what plan i am on and cost per month in there so i don't have to call support to find out.. !)

Southern Phone
Southern Phone C.Southern Phone
Marcus
MarcusDarling Downs, QLD
  • 2 reviews

Ongoing issues-poor feedback

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Marcus,
I am really sorry to hear that you have been charged twice on your account.
So we can look into this for you can you please confirm your Account Number?
- Dakota

Marcus
Marcus

Hi Dakota. We did actually get that part of the issue resolved, hence why I increased the rating a little in my edit to the comment. But thank you for getting in touch.

Southern Phone
Southern Phone C.Southern Phone

Hi Marcus,
I am glad to hear that this issue has been resolved!
Please if you have any further questions do not hesitate to contact us.
- Dakota

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Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Anu
AnuMurrumbidgee Region, NSW
  • 2 reviews
  • 1 like

Never recommend to anyone

published

No reply for queries for weeks. Very poor customer service. Internet connection was so slow or even dropping all the time. Same devices worked for closer network well when compared to southern phone

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Anu,
I am really sorry to hear that you have not yet had a response and that your internet connection is not working as it should be.
If you can please confirm your account number we will look into this for you.
- Dakota

tinaquinn
tinaquinnSouth East Queensland, QLD

You may die of old age before they answer your call..

published

Beyond disappointed. You try and ring and after being on hold for around an hour and finally getting to caller number 3 the music mutes and call disconnects . This happens a lot.... if I ever get through it will most likely be my last call as I have been Internet Service Provider shopping while on hold for over the past hour and Aussie Broadband is looking very good :/

Customer Service
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi Tina,
I am really sorry to hear that you have had trouble getting through to us and that you are experiencing issues with your service.
If you can please confirm your Account Number we will look into this for you.
- Dakota

tinaquinn
tinaquinn

Thanks Dakota, once I finally got through the Tech guy was helpful but wait times and getting disconnected after waiting for nearly an hour is really disappointing and frustrating.

Southern Phone
Southern Phone C.Southern Phone
jossmcboss
jossmcbossMetropolitan Adelaide, SA
  • 6 reviews
  • 2 likes

Egregious and dangerous for the elderly

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
jossmcboss
jossmcboss
Southern Phone
Southern Phone C.Southern Phone
Finlay W.
Finlay W.North Queensland, QLD

Dead company 0/5 WARNING

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Finlay W.
Finlay W.

No need! We will be canceling our nbn and all phone plans. We aren’t fans of constant 12 hour outages anyway. (Especially during a global pandemic). We have instead switched to barefoot telecom which I Highly recommend.

Southern Phone
Southern Phone C.Southern Phone

Hi Finlay,
I am sorry that you feel this way. If you require any further assistance, please let us know.
- Shelby

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Junior91
Junior91
  • 2 reviews

Wish I could go lower than one star

published

Horrendous connection, haven't been able to connect wifi to our mobile phones for almost 6 months, netflix constantly drops out, cant connect to playstation - only works consistently when working from home during the day, which has been an absolute charm working through the night with international clients...... Was overcharged by $10 a month for the first 6 months, and last month was charged a late fee for not paying a late fee that was incorrectly applied to my account. Absolute mess, surprised the company is still above water.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi,
I am really sorry to hear that the service is not working as it should be and that you have been charged for a Late Payment Fee.
So we can look into this for you can you please confirm your Account Number?
- Dakota

Southern Phone
Southern Phone C.Southern Phone
Michael J.
Michael J.Illawarra, NSW

Absolute rip off

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Michael J.
Michael J.
Michael J.
Michael J.

Don't respond

published

Even after agreeing to settle dispute after going to ombudsman and sending email with bank details I get no response and no refund
I'm going back to ombudsman
Warning stay away from this company
Always a minimum 20 minute wait to get through to customer service

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Robert
Robert

Dakota i sent you an email with my bank details, it just shows no one in this company knows what their doing

Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
So i can locate your account and the emails you have sent through can you please respond with your Account Number?
- Dakota

William W.
William W.Greater Melbourne (Outer), VIC

Shithouse, cant stream the footy! Customer service cant help. Change providers or avoid. There's better and cheaper

published

Drop outs. Poor customer service. Cant stream footy. Hot spot on my phone works much better. Customer service cant help you. There is better and cheaper avaiable, so shop around.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Luke
LukeSouth East Queensland, QLD
  • 3 reviews

Awful Service and Waste of my time NOT RECOMMENDED!!

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Tyler C.
Tyler C.Mid North Coast, NSW

Shocking

published

I’ve been with southernphone for a while now and I’ve always had great internet service and speeds out at home as soon as I got it activated in 2019. At my new place I had it for a week or so and it was not working it was slow and I had no internet for three days I canceled online and wasn’t impressed when I actually thought you guys where so good since I’ve had you guys since 2019

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Internet Service Providers

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Read more reviews - page 2See all Southern Phone Broadband reviews

Questions & Answers

Vicki
Vickiasked
NBN 12/1 (Basic)

Hi, is the internet nbn still down. I've had no wifi or internet since the power went down 31st dec. Hope I'm going to being reimbursed and I cant keep sitting on phone waiting for someone to answer.

1 answer
Southern Phone
Southern Phone C.Southern Phone

Good morning Vicki,
Thanks for reaching out. I'm sorry to hear that your service is not working at the moment. Are you able to respond to my private message with your account details so I can assist you further? *Shelby

John007
John007asked
NBN

After changing address to a NBN ready retirement village, my folks keep receiving an sms from SP asking them to fill in a form on the NBN site re "new developers" . I've looked everywhere on the site for this form that a resident might fill in. Can't for the life of me find it. Asked SP for further info to clarify this, and they just keep sending the same message. No help. The NBN site, moreover, indicates the ISP is meant to confirm the permission from the owners of the village. This has gone on for a month. Can someone help with this? SP certainly doesn't seem to be able to; they can still send the full bill though - they don't have a problem with doing that.

2 answers
Sharon l
Sharon l

Hi john007 i sat on phone for a while to talk to actual person when I had a problem which was then dealt with easier than getting frustrated online their response was great sorted out and followed up although the call wait was 15min.put phone on speaker keep listening while doing something else. .im sure they will adjust your bill when they help you.

Southern Phone
Southern Phone C.Southern Phone

Hello John,
Your parent's new address is not currently listed with NBN, this means providers are unable to complete the connection. To begin the process of registering your parent's address, you will need to complete the Pre-Qualification form online at http://www2.nbnco.com.au/industry/new-developments.html or search “Register your new development” on the NBN Co website. Once all relevant documentation has been submitted and completed their address will be assigned a "LOC ID" which is specific to their address to allow us to place an order for NBN. Please don't hesitate to send us a message to socialteam@southernphone.net.au if you have any further questions or concerns. *Yvette

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Get an answer from our members and Southern Phone representatives

Southern Phone NBN

Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $70.00$75.00$95.00$65.00
Typical Evening Download Speed 10.0 Mbps38.0 Mbps76.0 Mbps19.0 Mbps
Max Download Speed 12 Mbps50 Mbps100 Mbps25 Mbps
Max Upload Speed 1 Mbps20 Mbps20 Mbps5 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundleBundle and StandaloneStandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 7 Southern Phone Broadband
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