I've just written to Southern Phone telling them I want to cancel my NBN connection - just 13 days into what should have been a whole new world of faster internet.

Here's why:

My changeover date for switching to NBN: 31/12/20.
My landline and ADSL disappeared on that date.

But no VDSL (NBN) then or since.

Since then,...Read more

We moved houses on the 18th of December 20. We asked Southern Phone to ensure that our new place is ready with a live connection to NBN a month prior to our move. Southern Phone said that it was all okay. We tested the internet connection on the first day that we moved in (18th December 20) and it was not working. Since then i have made countless calls to customer support, a lot of hours wasted on hold and spent explaining my situation. Reluctantly i had accepted the option of a NBN technician call out for the 11th of January (compromising ...Read more

I had the account changed over to my name in Oct and signed up for the 50/20 plan. I went through the standard verbal contract agreement and everything was fine. In the lead up to Christmas, I started to receive extremely slow speeds and have called and emailed and discovered their extreme incompetence. They never actually put me on the 50/20 plan and continued the old service from a different account holder, so after two months NBN apparently reverted me back. No one from Southern Phones reached out to advise and after speaking to three differ...Read more

Got charged for the month subsequent after cancelling. Cancelled NBN with Southern Phone as the service was getting worse over time - dropouts and slow periods. After getting charged for the subsequent month, I raised 2x support tickets, each of which they closed without actioning. Called them, after 91mins on hold, got promised a refund. Still chasing them, and no reply to my follow-up email since that call. The whole experience is like back to the 1970s in Australia, or living in a 3rd world country and getting brushed.

Just appalling. We...Read more

Southern Phone is fraudulently ripping off senior citizens!! My aging father has endured months and months of being charged for two accounts when he switched over to NBN... we have had months of calling help line (with usually a 40 min wait) to sort out merging of bills and now instead of crediting the paid account to the unpaid account they did the opposite and charged him again (bill is thus our times what it should be). Rudest customer service girl outlined when I said that I have emailed four times that they a) don't answer emails and whe...Read more

I wrote and called Southern Phone to terminate all my service 2 weeks before the end of paid to period, however i was sent another bill for the next month so it seems they have completely ignored my termination request and wants to keep on charging. Not only that but i was charged late payment fee for the past 2 months, my payments were being made via direct debit, so no reason for charging them.
My phone line stopped working for 6 months but yet Southern Phone continues to charge me for line rental for the next 12 months. The are not refundin...Read more

I was charged a late payment fee for my July 2020 account. I pay by direct debit, so I fail to see how I could have been late. I have made two calls to Southern Phone and each time informed that the account had been rectified. My bank account shows differently. Phoned again 25/10/2020 and after spending 15 minutes waiting, was informed that a credit had been applied. She didn't inform me that another late payment fee had been raised on my October 2020 account for different invoice. Since I started this diatribe, I have again been on their w...Read more

I have had months and months of terrible lack of service and know how, continual landline fails and internet fails have spoken to probably eight so called technical staff of nearly a year of putting up with this I kept asking then for anew modem but none would send one to me until finally a week ago I found the only one a lovely lady who promised me should would not leave me until the replacement different modem was sent was set up and working for me, this she did and now I have no problems at all. I have been with SP since it began and a loyal...Read more

After putting up with months of drop outs, terrible speeds and final straw no internet for 2 dayscontacted Southern phone (after being on hold for an hour). Told me it was problem with NBN and organised an NBN tech to come out. There was NO PROBLEM with NBN. Very rude/abrupt lady from SP then assisted us to reprogram modem. Dropouts continued. Finally had enough and changed providers- no probs at all with new provider, not one dropout. Rang southern phone and cancelled service. 2 weeks later no confirmation of cancellation. Rang again today (on...Read more

If I could give less than 1 star I would! Have been with this company for around 12 months since they took over from my previous provider, ever since have had nothing but trouble! Slower than expected speeds and CONSTANT dropouts. Funnily enough majority of the dropout issues happen early in the evening as soon as the support phone number closes. But it’s not just the NBN quality, the customer service (or lack of it) is the worst! Called up technical support as recently as last week. Waited forever on hold only to be connected to someone who wa...Read more