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Southern Phone NBN 50 (Turbo)

Southern Phone NBN 50 (Turbo)

1.4 from 136 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (123)
  • Transparency
    1.5 (105)
  • Customer Service
    1.4 (126)
  • Adequate Speeds Yes (26) · No (90)
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David

DavidPerth, WA

  • 2 reviews

I'm Leaving Southern Phone - Poor Service, Speed and Transparency

published

After months of me asking for tech help because of drop outs, slow and variable speed, I discovered it was their CVC. Cheaper to handle complaints than buy more CVC.

Value for Money
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1 comment
Southern Phone
Southern Phone C.Southern Phone
Avi P.

Avi P.South East Queensland, QLD

  • 2 reviews

Still getting charged after cancelling

published

Similar to other reviews, after cancelling the account, I still have been getting charged.
Their internet was terrible. Non-stop dropout.
And now that I changed to different NBN, I am still getting charged. My acc number is ACC240775

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2 comments
Southern Phone
Southern Phone C.Southern Phone
Avi P.
Avi P.

I will wait for that.

nevets989

nevets989Murrumbidgee Region, NSW

  • 8 reviews
  • 6 likes

Worst customer service I've had in almost 20 years of using broadband

published
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12 comments
Southern Phone
Southern Phone C.Southern Phone
nevets989
nevets989
Southern Phone
Southern Phone C.Southern Phone
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Absolute Rubbish! They expect us to be okay with NO INTERNET FOR 2 MONTHS!

published
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3 comments
Southern Phone
Southern Phone C.Southern Phone
Ankit Agarwal
Ankit Agarwal
Southern Phone
Southern Phone C.Southern Phone

*** Will never use this service again ***

published

To start had no problems with the internet then after a couple of months the connection turned to crap the speed was slow always seems to cut out over night. When then put the speed up again it worked fine for a couple of months but yet again we started having issues. Ours came with 5G network and 4G I believe however the 4G stopped working altogether after a couple of months. Would rather pay extra to have a reliable service.

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1 comment
Southern Phone
Southern Phone C.Southern Phone
Aaron

AaronCentral, SA

A sham of a company!

published
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1 comment
Southern Phone
Southern Phone C.Southern Phone
JesB

JesBGreater Melbourne (Metropolitan), VIC

keeps on charging after contract termination

published

Have had multiple issues with this company over 2yrs. A month ago I requested for contract termination per 24-11-2020 and they keep charging my CC with 80AUD (incl 10 dollar late pay fee??).

If you consider them; just dont

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5 comments
Southern Phone
Southern Phone C.Southern Phone
JesB
JesB

Hi Shelby, thanks for your response. Yes it is a shame. Please find my customer nr attached. I hope we can resolve this switfly. ACC107041

Southern Phone
Southern Phone C.Southern Phone
Sunny

SunnyGreater Melbourne (Inner), VIC

  • 2 reviews

Worst ever is Southern phone

published

Extremely poor service. I took it because it was cheaper under employee plan. Yeah I am employee and can't get it fixed. Honestly this is worst ever service !

Save yourself the headache and go with a decent company.

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1 comment
Southern Phone
Southern Phone C.Southern Phone
Nauro64

Nauro64Central West, NSW

  • 4 reviews

Stay Away!!!

published

After cancelling my NBN service I continued to be billed for months. Despite many efforts to stop this they kept billing me. I eventually went to the Telecommunications Industry Ombudsman in order to obtain a refund. A month after the refund I have now received a bill for further usage and recovery of the refund. Update 05 December 2020 They just sent me another invoice for $149.00. Despite the response I am STILL being billed!

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4 comments
Southern Phone
Southern Phone C.Southern Phone
Nauro64
Nauro64

Acc142348

Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
I have credited the account and it has been closed. I apologise that this has happened.

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Tim

TimSydney, NSW

Terrible service, shocking customer support

published

Constantly dropped NBN connection to the point of being unusable. I complained and received nothing by way of reply.
When I switched they continued to bill me. I couldn't call through due to wait times, my account number didn't work and they continued to bill me. Absolutely horrible business.
I switched to Aussie Broadband which was a revelation.

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3 comments
Southern Phone
Southern Phone C.Southern Phone
Tim
Tim

I don't have Glenn's details and I'm not sure if it's a good idea to post my account number publically?

Southern Phone
Southern Phone C.Southern Phone

Hi Tim,
Apologies, that was a mistake on my part.
If you are not comfortable with sharing your account number publicly, I have sent you a private message, can you please respond with your account details?
- Shelby

Never Again

Never AgainGreater Melbourne (Metropolitan), VIC

Worst customer experience I've ever had

published

A simple billing issue, incorrect address, double charged relocation fee. A physical phone call after a lengthy wait where everyone was supposedly resolved then the next bill shows with no change. Followed by 5+ chat discussions over the past 6 weeks with various operators promising someone will call me to discuss and no one ever calls back. But every time I get an email saying "your request has now been marked solved". As soon as this is sorted I'm heading elsewhere. I'm surprised they're still in business.

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3 comments
Southern Phone
Southern Phone C.Southern Phone
Never Again
Never Again

ACC161666

Southern Phone
Southern Phone C.Southern Phone

Hi there,
Thanks for that information. So that I can look at the relocation fees you were charged, can you tell me if this was charged all on the one statement or whether you received 2x statements with the same charge?
- Shelby

Billing incompetence

published

Every bill I receive doesn't have the Bpay details.
Have to phone in each month.
Phone service is hideously long. Unacceptable.
Hit with late fee due to there problems with the bill.
Took 5 months to send me email bills after requesting snail mail to be cancelled.
Paid with my card over phone one time and Southern Phone kept my card details and charged me another fee a few days later without my permission.
Do not give your card details to this company under any circumstances.
Slow connection.

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12 comments
Southern Phone
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Michael P.
Michael P.
Southern Phone
Southern Phone C.Southern Phone
Aaron Hayes

Aaron HayesFar North Queensland, QLD

  • 3 reviews
  • 2 likes

Better communication about outages needed

published
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3 comments
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Aaron Hayes
Aaron Hayes
Southern Phone
Southern Phone C.Southern Phone

Terrible

published

You don't notice a bad ISP until you've had one, and this one is certainly noticeable. Have had more than a dozen wifi outages, most of which have occured outside of their customer service hours, which operates only to 8pm at night, unlike Aussie Broadband for one example which is open to 12. Furthermore, connection drops for a few seconds every 10 minutes or so, consistently, every day of the week. I've tried sticking with Southern Phone but it hasn't gotten better - switching to an ISP who can actually provide wifi. Would not recommend.

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9 comments
Southern Phone
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Josh
Josh

Hi Shelby,
Unfortunately this has been done every time there has been an outage to no avail. Sorry but the switch to a different provider has already been made.

Southern Phone
Southern Phone C.Southern Phone

Good morning Josh,
I am really sorry that we could not resolve this quickly for you and am saddened to hear that you have left us. If you require any further assistance, please let us know. We wish you all the best.
- Shelby

bowchkawowow

bowchkawowowGreater Melbourne (Inner), VIC

  • 6 reviews
  • 1 like

Terrible service all round!

published

Internet had consistent dropouts, called customer service number and was advised that they would credit me an certain amount. Later I find that they direct debited the amount that was meant to be credited and charge me a late fee. I even called and confirmed that the amount multiple times. Trying to get the issue resolved has been absolutely horrific experience, customer service rep gets caught telling straight up lies.

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1 comment
Southern Phone
Southern Phone C.Southern Phone
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Romi

RomiSydney, NSW

  • 3 reviews
  • 1 like

Poor and unstable connection speed.

published

Most of us come here to put bad ratings so, Southern phone is good but due to few reasons I gave them 3 star rating.
Very poor and unstable connection. Spoke to the staff and they can’t fix it. They asked me to cancel my internet connection, if I’m not happy.
Very long queue over the phone.

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3 comments
Southern Phone
Southern Phone C.Southern Phone
Romi
Romi

102226

Southern Phone
Southern Phone C.Southern Phone

Hi Romi,
Thanks for that information. I can see some notes previously that advised you were experiencing some slow speeds and dropouts. Have you sent us any speed test results?
- Shelby

AVOID AT ALL COSTS. Worst experience ever. Jerked me around, said I didnt exist in system and then refused to cancel.

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1 comment
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Andrew

AndrewNortheast, VIC

  • 2 reviews

Do NOT even consider this company

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1 comment
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Diane

Diane

  • 2 reviews

5 year customer

published

Ok it's been difficult to get through to a customer service person on many occasions but I have always found them to be helpful, and have always been treated with respect.
Great price on bundles but what a painful experience it was when I up graded my plan.
Communication between different departments i.e customer service and accounts was substandard but I hope this was only because of the changes brought about by the Covid situation.

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1 comment
Southern Phone
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Douglas

Douglas

  • 2 reviews

good internet and happy with results

published

good connection with no problems such as dropouts etc., it copes well when the kids are gaming and they are a lot happier with the speed and quality of the nbn internet

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1 comment
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Questions & Answers

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Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service Providers
Standard Monthly Price $70.00
Max Download Speed 50 Mbps
Max Upload Speed 20 Mbps
Service TypeNBN
Packages AvailableStandalone
ContractMonthly
Data AllowanceUnlimited
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