2Spas Direct Online Store
Part of Spas Direct 4.3 

Spas Direct Online Store

 Verifiedspas.direct
2Spas Direct Online Store
4.3

637 reviews

PositivevsNegative
86% · 54583 · 13%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.5
Cleaning & Maintenance
4.5
Product Quality
4.4
Shipping
4.3

Reviews

637 reviews
Noel R.
Noel R.
  Verified Online Store
Shipping
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Sahh
SahhSydney, NSW5 posts
  Online Store

So far so good

Purchased mountain deluxe spa it just got delivered few days ago. It only required 15 AMP connection and no installation needed, just plugged in and boom . Used the spa yesterday for first time and very happy with the purchase and quality Show details
Shipping
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shane g
shane g
  Verified Online Store
Shipping
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Sid M
Sid MSydney, NSW6 posts
  Verified Online Store

Scammers

We bought a spa from these people complete scam we paid $6790 in full but they claim our spa is not available offered a sub standard substitute that is after 5 months. I have completed complaint to fair trading and if necessary will place it in the hand of a collection agency with instruction to lodge a petition to wind that company up Show details
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col
colSouth East Queensland, QLD4 posts
  Online Store

SCAM ALERT. Don’t use Spas direct

Ok, so here’s the scam. Order a spa on the website, choose your options . Pay for it.
You then get a message saying the basic spa isn’t in stock and you need to pay an extra $1000 to get the upgraded spa. After I declined to pay the additional amount , I was told by Mark in QLD , that’s all we have in stock . I asked for. Refund and it all went quiet . There is no head office number, no ETA on the spa I ordered and no refund. I call daily but think it will be fair trading or consumer affairs. I’m $3000 down , with no spa and no one to call. DONT BUY FROM THESE PEOPLE. Show details
Fiona C.
Fiona C.
  Online Store

DO NOT BUY

Sent wrong spa would not rectify their mistake forced me to keep the spa and it doesn’t even work!!! Refused to repair or replace I ordered a white spa and received bronze Show details
Neil B.
Neil B.Perth, WA
  Verified Online Store

Great product value for money

This is the second Quatro Hot Tub we purchased, The first one was 3 months ago for our Airbnb. The feedback from our guests was great. I like that it's low maintenance and easy to clean. Definitely great value for money.
Special Thanks to Mufta for delivering and helping place the Hot Tub in the Gazebo at the back of our garden. Show details
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Chris
ChrisMurrumbidgee Region, NSW2 posts
  Online Store

Money heist

Beware, we were scammed by this company. Took our money for spa then scammed delivery money from us and wouldn’t send spa. Show details
Hawkeye S.
Hawkeye S.South East Queensland, QLD
  Fair Incentive Online Store

Good sales experience

Great service and advice, easy purchase process. Our third spa so some experience, great range of products and options. Thanks to John and the team at Spas Direct for being so flexible. Can't wait to get wet. Show details
Drew
Drew2 posts
  Online Store

Once they have your money they no longer interested. Poor experience

Communication was poor, after sales is shocking and absent. Never reply , storage fees are 4.5% of total value if order if your late collecting and worse still. I asked about the power set up for a swim spa. Was told its usual set up with an isolator. So I thought tops $1500. We are now looking at a 3 phase conversion and around $6000 to just hook it up. Poor advice. I wouldn’t have purchased if I had known. Show details
Value for Money
Shipping
Deb M.
Deb M.
  Online Store

Terrible customer service

Spa arrived broken it doesn’t heat over 30degrees. I’ve Tried to call and email several times and just keep getting the run around Show details
Anee Pettigrove
Anee Pettigrove
  Fair Incentive Verified Online Store

Amazing addition to our oasis

Great spa, cold on hot days hot in cooler nights. Perfect addition to our backyard Show details
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K.SS
K.SSCentral Queensland, QLD
  Fair Incentive Online Store

Great product, sales staff and after care

Great communication with help on choosing which spa and exptected arrival. We ordered a heat pump, which was damaged previous to arriving to us. Credit to Spas direct replacing the damaged heat pump and not making the process too difficult. Young family loves the Santa cruz, should have purchased one years ago. Show details
Value for Money
Donna
DonnaGippsland, VIC
  Fair Incentive Online Store

Perfect, my favourite item at home!!

So refreshing & relaxing. My spa de stresses me when I use it, which is most evenings.
Ricky L.
Ricky L.Sydney Surrounds, NSW
  Online Store

no spa no money

i purchased a swim spa and they cancelled the order and refuse to give a refund , they laughed about reporting them to fair trading , i now am taking legal action to recover the money Show details
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Questions & Answers

Charlotte
Charlotte · Spas Direct Online Store

Is the extreme swimspa jets strong for serious swimmers?

Rachel
Rachel · Spas Direct Online Store

Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you

Russell G.
Russell G. · Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

jodyrosey
jodyrosey  

We just put the hose over the side to fill it and yes put the filter in once full or just before, and must have filter in before you start using it

See all Spas Direct Online Store questions

Details

Compare all Spas Direct listings
CategoryOnline Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceYesYesYesYes
Products / Services OfferedSpasSpasSpasSpas
Visit official website

Contact info for Spas Direct Online Store

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