ONE STAR IS TOO MUCH! Absolutely disgraceful company and business. Shame on you. Taking our hard earned cash in agreement to deliver our spa. The day before you have the audacity to call and advise a delay of 2 weeks. 16 weeks later - NO SPA!! You blame the logistics company but you simply haven't paid your bill!!!! Our contact with you was and… Read more
and delivery. You have breached that contract well and truly. No doubt you had a great Xmas yoyrslves spending up all of the goodwilled customers money whilst we get caught up in your pitiful legal dispute. Maybe pay your bills then you would get better reviews!! And stop blaming the logistics company they offered a settlement and you refused. YOUR CONTRACT WITH YOUR CUSTOMERS IS TO SUPPLY AND DELIVER SPAS.
BEWARE Spas Direct – BEWARE. Do not buy from this company. I have paid in full October 24, still have not received anything Jan-25. Company won’t refund. Hundreds of others also impacted. Show details
Disgraceful – When asked to pay spa in full in order for delivery a week later $11,600 exchanged . That was almost 12 weeks ago . To date I have received nothing and cannot get a refund as a policy of the company . I have one of hundreds in same situation loosing thousands to this company who refuse to pay a logistics bill to 360 Global . Guttered , angry ,… Read more
disappointed and slowly entering depression due to the lack of good will or courtesy shown by the owners [Name Removed] and [Name Removed]
Reviews with attachments
The Spool Of The Century – Once our Master Swim Spa was installed we literally filled it up put in some chemicals and turned it on and it was ready to go in 24 hours. The maintenance is minimal and our family enjoys the spa and pool all year round… We just love it. Show details
Revolutionised our leisure time at home – We used to have a pool and when that was destroyed when a tree fell in it, we reimagined the space. After a bit of research we decided on a swim spa and I ordered one from Spas Direct. The spa has performed flawlessly, it came with great quality covers, a smart controller and fancy led lights. The quality of the whole spa is outstanding, perfect… Read more
build quality. We have enjoyed our new spa immensely and it has extended our swim season to 12 months of the year.
- +2
Living our best life! With our spa – We used this at least 3 nights a week. Easy Care. Love the added bonus of lights and music. Only disappointment was delivery time from purchase nearly we had to follow up with Spa Direct to find out when to expect spa and their accounts department had received payment but not released order. Show details
It’s been the best first time spa I have had the pleasure of owning and enjoying! – Excellent service from Ali at Spas Direct, Auckland New Zealand. Great customer service and great help with everything I needed to know. First time spa owner that I am. I use my spa regularly especially after a night shift. . I love it. I go to Pool Werks in Hamilton they test the water and tell me exactly what I need and how much to use. I… Read more
can confidently us my spa. Thank you Ali for helping me chose the right spa for me. My family and friends love it as well
Positive reviews
Great family spa – Absolutely love our byron bay spa, have used it every day for nearly 2 years, hose the filter out once a week and change the water about every 3 months. Easy to maintain and the lights and speakers are a great touch.
Cheap spa, no problems – We bought a spa from Spas Direct in March 2024. Everything went smoothly and the spa is still working well. It was a lot cheaper than from competitors. We use it all of the time. It heats quickly and keeps the water usable for much longer than our old spa did.
Mountain Deluxe Spa – I recently purchased a Mountain Deluxe spa from Spa Direct, and the experience was fantastic! Not only did I get a huge discount on a high-quality spa, but the customer service was exceptional. Ali was a pleasure to deal with—he made the communication easy, responded quickly to all my questions, and ensured a smooth process from start to finish.… Read more
The shipping was incredibly fast, and my new spa arrived in perfect condition. I couldn’t be happier with my purchase and highly recommend Spa Direct to anyone looking for great products and top-notch service. It was even better once it was installed and running. A beautiful spa! Thanks again to the Spa Direct team.
Negative reviews
AVOID THIS COMPANY – Stay AWAY from SPAS DIRECT...do not part with any money to pay for a product sold by SPAS DIRECT. This company has been collecting money from online purchases in recent months that are being held by a third party, cannot be delivered to fulfil purchase contract. We are a victim of this fraudulent trading as we are owed $6290 for a Spa ordered and fully paid for 30 September 2024.
Promised the World, Delivered Nothing – Ordered 04 November 2024. Paid in full ($15k). Promised 3 - 5 week delivery. Still no Spa (January 2025), Spas Direct will not answer phone calls, Text messages or e-mails. Spas Direct will not even respond to QLD Office of Fair Trading communications either. It is not just me, there are hundreds of people out of pocket. Just search Spas Direct on FB. Do not buy from this business. Show details
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EPIC DISASTER – PLEASE DO NOT BUY FROM THIS COMPANY. Go to FB page Spas direct buyer beware - there are hundreds of people being ripped off. I was fortunate to get my money back through the bank but they are not answering calls or communicating with anyone. You will lose your money. Stay. Away.
Recent reviews
Avoid at all costs – This company will take your money with no intention to give you a spa. They are in litigation with their storage place 3sixty and will not respond to calls, emails, online messages. Thankfully my bank was able to reverse my payment. Absolute criminals, stay well clear
DO NOT PAY UP FRONT – DO NOT BUY from this Company, SPAS DIRECT under its current trading identity. We purchased a Spa 6 years ago from Spas Direct when owned by SunSeal Pty Ltd. ( Spas Direct are no longer owned or associated with Sunseal who have gone into liquidation ) 6 years ago, we paid for spa upfront and received our spa in a 5 week period, delivered to Mission… Read more
Beach Qld. NOT SO with our new SPA order at a new location, ordered and FULLY PAID FOR including transport to our closest depot 10 weeks ago. We are $6,290 OUT OF POCKET thus far. We were advised late last week that Spas Direct are in financial dispute and goods appear to be held by transport company. No timeline has been offered and communication by email has been vague...
Very unprofessional company – Purchased an Aquarius Spa. Made a money transfer straight away and delivery fee. Have had no communication. Been waiting a fortnight for any update, so I called them. Was told a line about a weather problem. Called them twice today and no return call. If no resolution soon, I will request my money back and go to consumer affairs and the news… Read more
stations. Reception ladies have great customer service but the rest of the company needs work. Still haven't received any word about our spa Not a professional company at all!!!!
I have since received 3 different excuses as to why they can't deliver my spa. No it looks like they are about to go into liquidation. Get your money back people... quick
Happy days! – We purchased our Mountain Spa about 6 months ago and are so pleased with our buy! All our interaction through the online store was so easy and since have had no issues with the spa. We use it 3-4 times a week and it is easy to use/clean/maintain.
California Grande – Great spa, very happy with the California Grande. Was quite tricky getting the wifi and bluetooth working, but helpdesk was very good (just have to deal with the time difference to California). Setup instructions could be better, but if you google them then there is help online.
Great spa – Thank you spas direct. My family and I have had endless spas with your lovely spa. We use it every night and for me personally, it's great to sit in it after work and great for my osteoarthritis. I would personally recommend one of these spas for anyone. Great service and excellent delivery. Thankyou again
Great spa! – I have had no problems with my spa. The power usage is not too bad. It's nice to sit and relax in after a long day at work. I use the spa at least 3 nights a week. It's easy to use and a breeze to maintain.
It's great!! Until it's not – Updated to minus 5 stars if there is such a thing. Initial dealings were great but what came next, not so much. Bad form Spas Direct, bad form!! We love our Spas Direct spa. We use it daily. It is so easy to keep clean and maintain. Getting the filters in & out is a breeze compared to our old spa. From purchase to delivery everything went… Read more
smoothly.
Such a shame that less than a year later they took my money and ran without sending the new filters I ordered and are not responding to calls or emails - oh that's right, they went into liquidation!
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Exceptional – We contacted Ali after seeing an advert on Facebook. The service was excellent and very easy.. We ordered a Mountain Delux spa which was delivered to us in Whitianga and the delivery man was so helpful and put it in stitu for us. The spa was simple to set up as all preset. The spa is absolutely perfect and we totally love it! Very powerful but very quiet. We are thrilled with our spa and service we received.
Awesome spa and fantastic service! – Had a blast with Spas Direct! I ran into a little hiccup with the filtration, but their warranty guy, Nero, was a rockstar! He fixed it up in no time, and I was back to chillin' in my spa before I knew it. Major props for the awesome service! If you’re thinking about getting a spa, definitely check these guys out. You won’t regret it!
Excellent service and value – I recently purchased a spa from SpasDirect, and I couldn’t be more pleased! The team was incredibly helpful in guiding me to the right choice, making the entire buying process simple and stress-free. The quality of the spa is outstanding. It has quickly become my favorite spot to unwind. Highly recommend SpasDirect for their excellent products and top-notch customer service!
All good so far – Spa arrived on time and very well protected. Online queries were dealt with quickly. Quality of spa looks very good. Waiting for electrician to hard wire. All good so far. Show details
Perfect Spa Experience! – I recently bought a spa from Spas Direct, and I’m very happy with it and the service I got. From the start, their team was really helpful. They answered all my questions and helped me choose the right spa. The ordering was easy. The spa is fantastic! and a great addition to our home. Everyone enjoys it. Overall, my experience with Spas Direct… Read more
was great, and I recommend them to anyone looking for a good spa and good service. Thank you to the team for a wonderful experience!
Best decision made – We have discussed for some time about purchasing a spa, we had so many questions, and placed it in the too hard basket! Then along came Spas direct, and Ali! As annoying as we were, every question was answered and Ali went above and beyond to make sure we were comfortable with our decision in purchasing a spa. Once purchased, they held our spa for… Read more
us until we had our concrete pad down and a company organised to lift it into the area we had chosen! The spa is used most nights/mornings give or take…..also bearing in mind we live in good old Southland! The spa is far easier to maintain than I had imagined, once you get used to things and the hang of it you are away laughing! I highly recommend Spas Direct, a decision we will never regret
Poor quality! – We have owned the Molokai Deluxe for three years and have spent half of the purchase price in repairs. When we questioned Spas Direct about merchantable quality, they totally ignored us. If purchasing a new spa, please consider buying elsewhere Show details
Bunch of thieves, they have practically stolen over 20k from us! – BUYER BEWARE! Ordered and paid in full for a swim spa in Nov 2023, it is now Sept 2024, and we still don't have any products, when we ordered the spa we were told that it would be approx. 6 weeks for delivery, its now been 10 months! In Feb they rang and said they couldn't get the spa, so we asked for a full refund and have had no contact since.… Read more
I received a phone call from the Managing Director [Name Removed] today stating that they went into liquidation this year, and they have no liability to provide me with the spa or a refund as they are now a different company.
These guys are a bunch of crooks, avoid at all costs
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