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Spas Direct Online Store

Spas Direct Online Store

4.5 from 211 reviews

Reviews

4.5

211 reviews
5
(162)
4
(29)
3
(6)
2
(1)
1
(13)
  • Value for Money
    4.7 (142)
  • Cleaning & Maintenance
    4.6 (137)
  • Product Quality
    4.6 (141)
  • Return Claim MadeYes (5) · No (140)
  • Shipping
    4.5 (79)
  • Warranty Claim MadeYes (22) · No (116)
  • Purchase Type
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Danielle

DanielleSydney Surrounds, NSW

  • 7 reviews

Don’t honour warranty block you on Facebook very unprofessional.

published

This company is the worst company I have ever used.
Brought product in January got delivered broken told the driver and he said it’s not his problem to contact them and they will fix it whole side of the spa is crushed.
Well it’s been 6 months and spa is still damaged as it was when delivered. Call every month only to be told next month The panels will be in stock now I go on Facebook To see they have this particular style in stock while mine is still damaged in the backyard wasted $12500. So I messaged them telling them about my concerns to be blocked on Facebook they don’t respond to calls and the time I did speak to them they were arguing with me. I have contacted fair trading but beware of this company they are dodgy.

Warranty Claim MadeYes
Purchase TypePool
Brenda H.

Brenda H.South East Queensland, QLD

Our spa is amazing, we Love it.

published

Every day where possible and so easy to maintain. Went straight to the pool and spa shop and bought the chemicals. We have a spa then a sauna which helps us totally relax before bed.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Justin

JustinNorthern Region, NSW

Great value for money

published

We use our Spa most days, very easy to maintain. Great on these cold winter days. Spas direct offer great after sales service and support. Highly recommended. Thanks Spas direct

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Simone

SimoneSouth East Queensland, QLD

Very quick to take your money

published

They are very quick to take your money and not contact you for weeks, dont answer online chat, phones or emails once they have your money. Filter these reviews with "offered a reward" set to no and you will see the real reputation of this company SO MANY PAID REVIEWS!!! I Wish I found this out first. Unsure if I have been scammed or not at this stage

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spas Direct
AfterSalesSpas Direct

Wouldn’t walk with out my Spa .

published

It relaxes my back muscles and leg muscles stops all my cramping . Clears my mind and love playing my music soothes My moods . Really best thing I have ever had and so easy to keep clean .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Shaz

ShazPerth, WA

  • 2 reviews

Just love, love, love my spa

published

Use it almost every day. So easy to clean and maintain. Just love it, don’t know what I did before I had it. So relaxing at the end of a hard day at work.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

JAMES

JAMESNorthern Region, NSW

Absolutely amazing Spa

published

The spa is absolutely amazing it is used every day by all family members. It’s is no easy to maintain and it’s the best investment we have made this year.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Chris

Chris

  • 2 reviews

Spa’s Direct is Great!! Great Service & Product

published

This was our first time purchasing a spa, I’m from Tasmania so we did it all online & it was so easy. Great friendly service & Great selection of Products :) Thanks so much!!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Our Oasis

Our Oasis South East Queensland, QLD

Our Oasis

published

We purchased the Venus 5 seater. This beauty has been our Saviour after a long week in the meat works, it’ soothes the muscles ready for a new week . We spa twice every weekend. During holidays we practically live in it Our grandson just loves it. We love the low Maintenance of keeping our spa clean, emptying and filling is a breeze. We’ve had our spa for around a year. The Best thing we’ve ever bought Thank you spas direct. Highly recommend this product.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Georgia

GeorgiaHobart, TAS

Perfect for us

published

We use our Maui spa 3-4 times a week for about 90 minutes at a time. My husband finds this is already helping with pain management after having a back operation 5 yrs ago

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Bob G

Bob GCentral Highlands and Goldfields, VIC

Excellent addition to our home

published

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Greatest purchase

published

Best purchase ever, family use the spa nearly every day , the spa is easy to clean and maintain and the overall quality is great , also great customer service very happy

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Rainab

RainabCanberra 2600, ACT

  • 2 reviews

Perfect for a small area

published

I recently downsized and moved to a place with a tiny yard, and had to leave my large spa behind. I purchased the “Solo Deluxe Spa” and couldn’t be happier.
It fits so well into my little yard and is very economical to run.
It’s all the comfort and luxury of a large spa without taking up much room. Heaps of jets, blowers, speaker, lights etc. The hard cover retains heat so well and really copes with the Canberra winters. It really surprised me with how little power it uses.
Although it a “Solo” , and is so luxurious, two people do fit for a nice relax.
I use it every day! Spas direct were really easy to deal with. Thanks so much.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Casey

Casey

  • 2 reviews

We love our spa!

published

We absolutely love our new spa, we us it weekly if not more, hubby and the kids practically live in it! Great value for money and so easy to maintain! :)

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Casey

Casey

  • 2 reviews

We love our spa!

published

We use our spa weekly if not more, we love it, kids pretty much live in it! So easy to maintain too, we just too it up with chemicals weekly and get the water tested month at our local spa shop :)

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Mar

MarSouth East Queensland, QLD

  • 2 reviews

Spas direct is so professional and the spas are great! Highly recommended

published

I love our spa,it is very easy to install and spas direct is very reliable,able to answer all my inqueries and they deliver very fast. Highly recommended. Thank you so much .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Cristy

CristySydney Surrounds, NSW

Maui Deluxe Spa

published

We love our Maui Deluxe Spa from Spa Direct. Easy purchase, fast delivery and amazing quality. We use our spa most evenings!! Would definitely recommend Spa Direct!
Thanks for a top spa.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

Love My Spa

published

Spa is fairly easy to maintain.
It’s used on average once or twice a fortnight.
To keep spa running continuously which is suggested, I haven’t quite worked out the right setting to run it cost effectively.

Cleaning & Maintenance
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Awesome spa, awesome service!

published

We are so happy with our new spa. From the moment I connected with Jon online, the whole process was easy, from removing the old spa to delivering the new. Couldn’t rate this company, products or service high enough. Affordable quality. Looking at a sauna now!!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

David Perry

David PerrySouth East Queensland, QLD

Spa direct made our dreams come true

published
  • +6
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
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Questions & Answers

Grant R.

Grant R.asked

Spas Direct Online Store

Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 November 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW

2 answers
Tania
Tania

Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..

Spas Direct
AfterSalesSpas Direct

Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at sunsealspas@yahoo.com.au. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.

Ben

Benasked

Spas Direct Online Store

Hi I have the coral deluxe spa about 1 year old with the Balboa VL260 control pad just recently when using the jets stop for about 5 mins then come back on this happens after pressing panel about 3 to four times as it is on 15min cut off. can you advise what this could be as no error code on panel.

2 answers
Colin M
Colin M

Hi Ben. I can’t answer your question. I suggest you contact John, Victorian Sales Manager for Spas Direct, on 0434890862. I have found him to be very helpful.
Colin

Spas Direct
AfterSalesSpas Direct

Ben, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly

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