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Spas Direct QLD, Gold Coast

Spas Direct QLD, Gold Coast

4.2 from 29 reviews · View Statistics

Reviews

4.2

29 reviews
  • Value for Money
    4.5 (13)
  • Cleaning & Maintenance
    4.4 (12)
  • Product Quality
    4.5 (13)
  • Return Claim MadeYes (0) · No (15)
  • Customer Service
    4.3 (12)
  • Warranty Claim MadeYes (2) · No (13)
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steven p.

steven p.

  • 2 reviews

Leaks leaks and poorly put together.

published

First day had to fix major leak at one pump. Next was led waterline with a stripped thread. Next leak through speakers, no sealant on screws,also leaked at diverter. Screws missing, poor fitment of hoses. I understand that's why there cheap so I don't really mind fixing things. Just don't think you are getting a quality product at a cheap price.

Incentivised ReviewNo
Store LocationGold Coast arundel
Dave C.

Dave C.South East Queensland, QLD

  • 4 reviews
  • 4 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNatational Number
Warranty Claim MadeNo
Purchase TypeServicing
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JKPenn

JKPennSouth East Queensland, QLD

  • 2 reviews

Brilliant Purchase!

published

I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.

Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Sandy

SandySouth East Queensland, QLD

We love our Spas Direct Spa

published

We use our spa every other day! It’s so relaxing, especially after a night spa, you sleep like a baby. Our friends love it too and we have built a great entertainment area around it. So easy to maintain as well - about 10 minutes once per week is all you need.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationLabrador
Purchase TypeSpa
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Gary Doherty

Gary DohertySouth East Queensland, QLD

A great investment

published

We use our new spa at least three times a week and using the nature 2 spa stick ensures easy maintenance. Day or night we truly enjoy our latest patio addition.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast QLD
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Purchase of spa

published

We purchased a cascade swim spa from the Gold Coast. The salesman was friendly and knowledge. It has been trouble free and used frequently, particularly during summer. Great purchase and would recommend spas direct to anyone. Good products great service

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

DO NOT BUY OF SPA DIRECT

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLabrador gold coast
Warranty Claim MadeNo
Purchase TypeSpa
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Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationYatla
Warranty Claim MadeNo
Purchase TypeSpa
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Peter Coggan

Peter CogganSouth-Eastern Region, NSW

  • 2 reviews

Bubbles galore among the gum trees!

published
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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Kempy

KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeYes
Purchase TypeSpa
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Jojo

JojoNorthern Region, NSW

  • 2 reviews

We absolutely love it... everything was a breeze from the store through to delivery which was seamless.

published

We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Coleen

ColeenSouth East Queensland, QLD

Love my spa

published

I love my spa , best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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Stacey

StaceySouth East Queensland, QLD

  • 2 reviews

What a great decision!!!

published

We purchased a deluxe swim spa from spas direct, we have been so happy with the spa and it has helped all our aches and pains greatly. The purchase and delivery was such a simple process, they were able to work the delivery date around our builders which was fantastic. Having never had a pool or spa before, I really wasn’t sure what to expect from an ongoing maintenance perspective, I have been so surprised at how easy the water quality is to maintain.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Cheryl

CherylSouth East Queensland, QLD

Love Our spa!

published

We use it everyday! What a luxury. It’s fabulous in winter time too!
Maintaining it is very easy and it has a lid so no leaves or debris can get in.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpas direct Labrador
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Ryan

RyanSouth East Queensland, QLD

Disgusting service!

published

Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!

Value for Money
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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TJE

TJESouth East Queensland, QLD

Great value for your buck.

published

Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpas Direct. Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

We love our spa!

published

The spa was a great price, and delivered promptly. The delivery guys worked hard to get it in the perfect spot for us! Any queries we have had have been promptly answered, and we have had several months of daily hot tub fun with no trouble!

K Jones

K JonesSouth East Queensland, QLD

Excellent Customer Service

published

We purchased the Bali Spa Deluxe late last year, at no fault of Spas direct there was an issue with our spa, we contacted customer service to arrange for the problem to be fixed, Sophie from the team has gone above and beyond to ensure that the issues are being fixed. she has contacted me several times to give me an update on how things are going. I have already recommended Direct Spas to several friends and family.

1 comment
Spas Direct
AfterSalesSpas Direct

Thanks for recommending your friends. We appreciate your review and business. Thank you.

Great Spa

published

We are very happy with our spa the only problem was our lights went on it, but the are all fixed now :)

1 comment
Spas Direct
AfterSalesSpas Direct

Thanks Nel. We appreciate your review and business. If you need any assistance please let us know. Thanks again.

Cheryl raw

Cheryl rawSouth East Queensland, QLD

Best purchase we have made ina last ng time

published

We brought the New Master Swim Spa.
Great to come home to after a long day at work.
Staff where fantastic to deal with

1 comment
Spas Direct
AfterSalesSpas Direct

Thank you cheryl for your review and custom

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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

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