2Spas Direct VIC, Melbourne
Part of Spas Direct 4.3 

Spas Direct VIC, Melbourne

 Verifiedspas.direct
2Spas Direct VIC, Melbourne
4.4

58 reviews

PositivevsNegative
83% · 488 · 14%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.6
Cleaning & Maintenance
4.6
Product Quality
4.5
Customer Service
4.3

Reviews

58 reviews
Laura R.
Laura R.Greater Melbourne (Outer), VIC4 posts
  VIC, Melbourne

Appalling product, terrible service

Badly damaged product delivered in July 23. Spas Direct unhelpful and ignored emails and communications for almost 6 months. They refused to replace our spa and by the time we received all the parts to fix it, there were cracks in the acrylic as well which Spas Direct are now claiming is our fault. We should never have accepted delivery of the product and instead cancelled payment via a credit card dispute. Now we are stuck with a spa that we have not been able to use since paying $8000 for it. We intend to go to VCAT. Show details
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Scott C.
Scott C.3 posts
  VIC, Melbourne
Behrash Haghi
Behrash HaghiGreater Melbourne (Metropolitan), VIC
  Fair Incentive VIC, Melbourne

Great spa

We have Antarctic delux soa and we really love it Show details
Conrad
ConradGreater Melbourne (Outer), VIC
  Fair Incentive VIC, Melbourne

Atlantic spa exceeded my expectations

Brought a Atlantic spa... From seeing it the showroom to delivery and install i was kept informed with text or phone calls super easy set up... And 36 hours later we were using it took that long to heat up the functions are easy to use and set up here we are 9 weeks later and using it 3 to 4 night a week... Quality is great Show details
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Maxlec
MaxlecGreater Melbourne (Inner), VIC2 posts
  VIC, Melbourne

Oasis in our backyard

We brought our Pacific Deluxe spa in 2018 and it is our little oasis in our garden. We use it all year round and my husband maintains it every week. Buying it was stress free and would happily recommend the team at Spa direct Show details
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Davef
DavefBotanic Ridge4 posts
  Verified VIC, Melbourne

Fantastic product and great price

We bought our spa from spas direct at the grand opening in Dandenong vic. Have had it in use for around 12months now and are very happy. It does everything we expected and has not missed a beat.
Aftersales service was great in helping get information of how I should care for spa and all chemicals dosage questions answered immediately.
Have also bought additional items for upkeep including filters and chemicals delivered to my door which is very handy.
I recommend them to family and friends without hesitation Show details
Zoe Burdack
Zoe Burdack
  VIC, Melbourne

We love our swim spa!

The Dandenong team looked after us every step of the way. So glad we invested in this swim spa for all seasons! We have enjoyed many a night singing and swimming :) Show details
Jaz
Jaz
  Fair Incentive VIC, Melbourne
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Vinnie
VinnieWarneet2 posts
  Fair Incentive VIC, Melbourne

Love our spa

Love our spa is been so good coming home each night and just relaxing with the family in the spa. Maintenance is minimal and easy to do. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Karen A.
Karen A.2 posts
  Fair Incentive VIC, Melbourne

2 years down and still loving our Byron Bay spa!

We’ve had our Byron Bay Platinum for 2 years and we are still so happy with it. We use it often and the maintenance is very easy. Thanks Spas Direct for a price friendly high quality product. Show details
Dave
DaveGreater Melbourne (Inner), VIC2 posts
  Fair Incentive VIC, Melbourne

I needed some parts and the guys bent over backwards to find them so thanks guys

We use the Spa for the summer months of the year Show details ·  1
Lauren
LaurenVictoria
  VIC, Melbourne

This is perfect for the whole family to enjoy!

When Melbourne weather allows us to enjoy our spa we do day & night.
Easier then we expect to maintain with the right products. Show details ·  1
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Seymour
SeymourGreater Melbourne (Inner), VIC
  Verified VIC, Melbourne
Matt A.
Matt A.
  VIC, Melbourne

USELESS!

Thanks for still doing nothing to get my spa fixed!! 2 weeks and you havent done a thing. You guys are amazing. Glad consumer affairs had no luck changing the way you operate.
Had a dead heater since Boxing Day, and have been trying to get it fixed ever since. They dodge calls and email, and if you ever speak to someone the promise something to happen quickly, and then nothing!
Consumer Affairs can’t even get hold of them or get responses.

There is no other way to describe spas direct, other than useless!

Cheers!
Hope bad things come to your company.

Matt Show details

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Deborah
DeborahGreater Melbourne (Outer), VIC
  Verified VIC, Melbourne

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CategoryPhysical Shops and Pool & Spa ShopsOnline Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceYesYesYesYes
Products / Services OfferedSpasSpasSpasSpas
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