Specsavers Retail Stores

Over the years, my experience with Optometrists have been poor, as I often feel rushed through the diagnosis process. For the first time today, I visited Specsavers at Southland Shopping Centre WA. My Optometrist was Tanveer, and I had the most pleasant experience. She was patient, and explained things clearly to me. I did not feel "rushed" and felt positive with the outcome. Show details

I would just like to thank Vinnie again and Joel for the amazing service that I received from them. I got my multi focal within 2 weeks and delivered and they were both very helpful and efficient. Thanks guys. Highly recommend specsavers. Show details

While on holiday recently I sat on my multifocal glasses which I had not long purchased from Specsavers in my hometown. They were unwearable but the Mackay branch were able to fix them within half an hour and at no charge. That’s got to be the best service I’ve had in a long time. Thank you to the lovely staff at Specsavers! Show details

I am writing to formally complain about my recent experience at Specsavers Werribee. I purchased two pairs of glasses less than three months ago—one for work and one for driving. Shortly after, I returned to the store because I was experiencing… Read more

difficulties with both pairs. I explained that my work glasses did not allow me to clearly view two computer screens, and my driving glasses made it difficult to see the dashboard and steering wheel controls.

I was extremely concerned when I was informed that the optometrist did not believe my concerns. I have been a long-term Specsavers customer and have never previously had issues with my glasses.

I attended a follow-up eye test as requested, only to be told I would need to pay an additional $230 to correct the glasses I had already paid over $400 for. No reassurance was provided regarding a refund if the issue remained unresolved. I was also disappointed by the unprofessional behaviour of staff, including visible eye-rolling while discussing the matter with colleagues.

This experience does not reflect Specsavers’ stated commitment to quality or customer care. I am requesting that this matter be reviewed and appropriately resolved.

Spec Savers I went to Spec Savers at Hornsby with my partner (S) to purchase a new set of multi-focal glasses. As it was the 31st of Dec, the store was quite busy but to the store management’s foresight, there were plenty of staff on hand. The first… Read more

assistant to see my partner, E--a (E) was a very helpful girl who knew her way around the software system and was very well versed with the packages available to S on her healthcare plan. After about ten minutes of discussion, S was able to get a set of thin, intermediate reading multi-focal lenses at a price that was agreeable to her. E then organized an eye test with the optician and about 20 minutes latter S was ready to select a suitable frame. This is where the wheels started to fall off the trolley as the consultant that was to help S with frame selection disappeared off to help another customer, never to return so S had to find a suitable set of frames by herself and she was very unhappy about this situation. S went to look for E so she could finish the purchasing process and was instead approached by a boy named A--x (A). A was not a pleasant person right from the get-go and what made matters worse is that A had to have S go through the entire process she had already been through with E. S complained to A and asked why he could not just use the information E had put on the system as a way to save both of them time. A did not know the system as well as E so A could not see what had been created by E. A told S they were busy and that he did not appreciate her complaining and that he did not feel he should have to provide service to her because of her complaining. S suggested A get E to serve her and A told S that if she did not like his attitude, he would discontinue to provide service and S could leave the store empty handed. Furthermore A stated that S was not entitled to seek assistance from the store manager so it was his entitled attitude or leave the store. At this point S felt she was bullied into accepting A’s snooty attitude if she wanted to have a new set of glasses so she decided to put up with the entitled poor attitude. When A asked S to put on the glasses to measure for lense setting she complained that the lenses had so many dirty marks on them it was going to be difficult for her to see through them. A told S that if she wanted to have clean lenses, she would have to ask him to clean them for her, something she felt A would have known to do without being asked. During the entire exchange between A and S, A at no time said please or thank you and at one time when A asked S to do something with the glasses she suggested he say please, which he refused to do. I could have interjected during the exchange but this would have been more degrading for my already cranky, bullies partner so I left it to her. Normally we would have gone to Chatswood and because most of the staff are Asian, manners and courtesy are not in short supply. There is no young person entitled attitude with the Chatswood store. In hindsight I would have insisted my partner have the store manager called over with a view this would have removed the entitled attitude and calmed the process down. While in this case it was Spec Savers, where you encounter this type of entitled bullying attitude from staff, make a bit of a scene and insist that the store manager get involved otherwise, the bad entitled attitude will endure.

I have dealt with Specsavers Church St Brighton for 5 years after buying a set of hearing aids. Meriam Beshay has maintained outstanding free service on my aids . Last fortnight my left hearing aid stopped working. Meriam immediately sent it off to be replaced free of charge. I only waited 7 working days for a new hearing aid free. Thank you… Read more

Specsavers and Meriam for the professional after sales service. I cannot recommend Specsavers in Church st Brighton enough. You will not be disappointed. Peter Draper Brighton.

I would just like to thank Vince from the Leopold store who assisted me this morning with getting my multifocals to me in a rush and delivered also. Thanks so much Vince for the quick and efficient help you gave me. The reassurance is invaluable. Thanks again. Give this man a pay rise…he totally deserves it. Anna. Show details

Great staff good service what more could you ask for. I wanted something light but different I've always loved aviators bakck then we called them tear drops and found I what suits me and I'm very happy with them. Show details

I had my sunglasses made at Specsavers, Parramatta Westfield (Shop 1150, Level 1). Within just a month, we noticed a scratch on the lens. When we went back to the store, the customer service representative initially spoke with us, but another staff member, Ms. Payal, interrupted and immediately insisted the damage was our fault without even… Read more

hearing us out. The sunglasses were sent to the lab for assessment, and we later received a call saying no defect was found and that we could collect them. However, when I went to pick them up, the staff couldn’t locate the glasses. Instead of taking responsibility, Ms. Payal told the staff to ask me to “come back tomorrow” because it was closing time. The entire experience—from being blamed without proper assessment to the disorganized handling of my glasses—was incredibly frustrating. This was truly horrible customer service, and I expected far better from a well-known brand like Specsavers.

My Husband and I went to take my glasses and were asked to wait while the lady who was to give it too me apparently went too lunch without no one notifying us and then we found out that she hadn't in fact been to lunch but went and did something in the stock room instead. We waited 15 mins and no one attended us. They didn't care. It's the 2nd… Read more

time, 1st time they did a mistake with my glasses. Hearing from them we are sorry felt it wasn't genuine only after I posted a review that they found the problem. I won't go back nor recommend specsavers. I see they just want to sell glasses . They gave us the glasses but won't go back as they are still wrong.

Why did you waste my time in having a hearing test for the second time even though I was told I had a wax build in my right ear, only be told at the end of the test I’ll need t have my ear cleaned , I don’t understand why the test went ahead Show details

After trying many optometrists including several Specsavers I eventually found Specsavers Winthrop and Ms Somi Lee and I cannot recommend highly enough. Amazing service from Ms Lee and her staff. Show details

Fantastic service from the moment I walked in the store. The optometrist was knowledgeable and answered all of my questions, the technician took time to make sure I was happy with my new glasses and follow was great. Show details

Another sell out company with no morals; I have been a customer for a number of years and like all other companies' greed has made the price and marketing a scam, I had a golden ticket after a recent purchase which said it would give 50% of a second pair. I go down to order two pairs with the ticket and now with the addition of $260 off with my… Read more

recent private extras cover. the price was similar too 2 pairs I purchased just over 12 months ago and that included one pair with transition lenses which is a $100 extra, which I did not include this time. Private insurance is considered a special offer an invalidated the golden ticket. so last time 2 pairs one with transition was just over $700 with no insurance of golden ticket, this time with same price frames with golden ticket and $260 insurance discount if I added transition lenses $655 so $50 less than last time with golden ticket and $260 insurance rebate, sorry Specsavers you are now officially a scamming rip off

Nick and Kiara on the audiology team are truly exceptional, it’s like visiting a friend. They both go out of their way to help you along the journey embracing hearing aids. Ten out of five.

Today, I experienced exceptional service from Specsavers, Logan Hyperdome. My request from them was unreasonable (should have made an appointment), but they accommodated me nonetheless. They put themselves out for this grateful customer. Show details

absolutely hopless after all the tests & nonsence they make you sit through they still get it wrong & then want you to pay extra to corect there mistake & expect you to wait another 2 weeks to get it sorted is pathetic the staff are just as hopless

Purchased prescription 2 x sunglasses and 1 reading glasses. Individual people were very good and helpful. Initially1 sunglass and reading glasses had to be remade. Both sunglasses left me unable to read. Manager was oblivious that I couldn't read with my sunglasses and forced me to leave and put up with it. Now I have wasted $1000. Never again… Read more

will my family visit specsavers and put up with this manager's attitude to save her replacing the lens for the second time.

Took specs in. Just needed a screw replaced. Said I had doctor's appointment and would come back in 45 mins. when I came back - couldnt do it - too busy... said no prob - will come back in a week. Got a call two days later 'can't be fixed - arms are too bent' - 'what? they worked even with sticky-tape holding them together...' 'if you want to buy a new set of...' 'Goodbye. Thanks for no help' Show details