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Specsavers Retail Stores

Specsavers Retail Stores

1.8 from 439 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (347)
  • Return Claim MadeYes (56) · No (320)
  • Customer Service
    2.1 (393)
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Terrible quality

published

Poorly finished lenses. At pickup at Forrest Hill I rejected as lenses were poorly finished. These were semi frameless frames and need to be finished. They went back to have edges polished and thinner lenses fitted. Picking up the second time same thing poorly finished still had ribs where they sit in framed glasses. The lenses were the same thickness. Waste of time I only wanted one pair of quality made glasses but they insist on 2 pairs of crap.

Product Quality
Customer Service
Lisa
LisaPerth, WA
  • 5 reviews
  • 1 like

Hearing Aids reviews

published
Product Quality
Customer Service
Tina R.
Tina R.Sydney, NSW

Katie, the Manager at Penrith has poor customer service skills

published

Cancelled my orders of two sets of contact lenses for my daughter and I as Katie, the Manager at the Penrith store, could not offer me a ‘teach’ appointment this week - they said the next one is not for another 8 days. When I said I can’t wait that long (and before I finished my sentence to ask to be called when there’s a cancellation) she abruptly left me at the desk straight to the storeroom(hope there was a cctv camera to show this).

Customer Service
Incentivised ReviewNo
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Not great- multiple eye appointments & glasses that give me a headache

published

Went to the Cloisters store to get new glasses. After my eye test, I received my glasses a few weeks later. Did not feel right. Took my other 2 glasses (not from Spec Savers) in to compare. Had another eye test & glasses taken away to get fixed. Told my eyes had changed (despite my other glasses being OK) and the new glasses did not need to be changed. So now I have a pair from Spec Savers I do not wear. Never again

Product Quality
Customer Service

Discount

published

Hi, while I was extremely happy with the service & product from Specsavers Burnie, I was disappointed to see an add on the TV of 50% discount posted only days after I ordered & payed for products.
Next time I will shop around rather that go direct to specsavers as I believe they should have advised me of the up comming sales promotion

Product Quality
Customer Service

Specsavers Optometrists & Audiology - Brisbane CBD East Excellent service

published

I had a contact lense mishap this morning on the bus to work and Neil and the team rescued me and gave me a spare. Thank you! Great service!!

Product Quality
Customer Service
lesley s.
lesley s.Perth, WA

Great Service

published

Julley & Luke looked after me today at Riverton Specsavers. They were both VERY patient while I took forever to choose my new glasses. Very efficient & professional. Lots of styles to choose from & the staff are happy to help. Would definately recommend this specsavers

Product Quality
Incentivised ReviewNo

Terrible service and quality

published
Product Quality
Customer Service
Saurav S.
Saurav S.Sydney, NSW

Great store and people !

published

Customer service is awesome and had my glass frames fixed quickly by Jason who was very polite and helpful in no time. Thanks !

Product Quality
Customer Service
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Pushy sales strategy!

published
Customer Service
Incentivised ReviewNo
TSam
TSamNARRE WARREN
  • 4 reviews
  • 3 likes

It is a Disaster with my glasses

published

I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.

Product Quality
Customer Service
honest57
honest57sydney
  • 5 reviews
  • 19 likes

do not use them - deceiving advertising

published

all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend

Product Quality
Customer Service
Glenny
Glenny
  • 7 reviews
  • 1 like

I will never go back to Specsavers

published
Product Quality
Customer Service
Mark
MarkHobart, TAS

Not recommended

published
Incentivised ReviewNo
Fiona
FionaSydney

Terrible

published

I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???

Product Quality
Customer Service
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Questions & Answers

Ann
Annasked
Specsavers Retail Stores

I ordered a 2 for 1 deal and am not happy with 1 pair. Can I get a Freud on these?

1 answer
James W.
James W.

Dear Ann, if you received a 2 for1 deal there can be no refund to my thinking, however I am sure that they would be happy to fix or exchange the second pair, I suggest you go back to the store and talk to them.

Cheryl H.
Cheryl H.asked
Specsavers Retail Stores

I got my glasses in February this year 2019 less than seven months old they are and they have snapped in two pieces in the middle of the nose been in the store and told I will have to pay £15 for a new frame I was only cleaning my glasses when this happened surly the glasses had a fault in as I wasn’t heavy handed so frames are only guaranteed for 3 months this doesn’t seem right to me. Any help?

1 answer

Hi Cheryl. It looks like you're in the UK? If so, their Head Office is in Guernsey and you can phone them direct check their number out on their UK website. I have twice had the same experience with outlets in Australia and both times took them back and had the glasses replaced free of charge. If the UK Company don't do this for you (7 months is absolutely not a long time for wear and tear), contact the UK Government Department that deals with dodgy retail outlets - in Oz it's called The office of Fair Trading- I always find that just the threat of contacting them does the job! Hope this helps.

Lyn E.
Lyn E.asked
Specsavers Retail Stores

I just went into the Burwood Westfield Specsavers store in Sydney to get my eyes tested and choose some frames frames today (12/05/2019) to be told that I must pay the full amount upfront in advance before they would place the order, normally I would pay for new glasses when took receipt of them and I find this very unusual. I have transacted with Specsavers, BUPA Optical and others before & this the first I have ever experienced this demand. My question to Specsavers is this your normal policy?

No answers
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