Reviewer Photos & Videos
Poorly finished lenses. At pickup at Forrest Hill I rejected as lenses were poorly finished. These were semi frameless frames and need to be finished. They went back to have edges polished and thinner lenses fitted. Picking up the second time same thing poorly finished still had ribs where they sit in framed glasses. The lenses were the same thickness. Waste of time I only wanted one pair of quality made glasses but they insist on 2 pairs of crap.
Hearing Aids reviews
Trialed hearing aids at 2 hearing centres, they were OK and did the job but I felt I owed it to myself to try Specsavers. As a comparison the ones I was going to buy were middle of the range and priced between $3700 - $4100 a pair in the hearing centres. Specsavers were priced at $2500, the only issue was that I had to pay upfront, there was no free trial. Although they do offer a full refund in 90 days if you are not happy. I decided to go to the next level up at $2995 - still way under my original quotes.
I absolutely love them - they have b...
Katie, the Manager at Penrith has poor customer service skills
Cancelled my orders of two sets of contact lenses for my daughter and I as Katie, the Manager at the Penrith store, could not offer me a ‘teach’ appointment this week - they said the next one is not for another 8 days. When I said I can’t wait that long (and before I finished my sentence to ask to be called when there’s a cancellation) she abruptly left me at the desk straight to the storeroom(hope there was a cctv camera to show this).
Not great- multiple eye appointments & glasses that give me a headache
Went to the Cloisters store to get new glasses. After my eye test, I received my glasses a few weeks later. Did not feel right. Took my other 2 glasses (not from Spec Savers) in to compare. Had another eye test & glasses taken away to get fixed. Told my eyes had changed (despite my other glasses being OK) and the new glasses did not need to be changed. So now I have a pair from Spec Savers I do not wear. Never again
Hi, while I was extremely happy with the service & product from Specsavers Burnie, I was disappointed to see an add on the TV of 50% discount posted only days after I ordered & payed for products.
Next time I will shop around rather that go direct to specsavers as I believe they should have advised me of the up comming sales promotion
Specsavers Optometrists & Audiology - Brisbane CBD East Excellent service
I had a contact lense mishap this morning on the bus to work and Neil and the team rescued me and gave me a spare. Thank you! Great service!!
Julley & Luke looked after me today at Riverton Specsavers. They were both VERY patient while I took forever to choose my new glasses. Very efficient & professional. Lots of styles to choose from & the staff are happy to help. Would definately recommend this specsavers
Terrible service and quality
I normally don't leave reviews unless I'm extremely impressed or extremely UNIMPRESSED. Unfortunately, in this case, I'm seriously UNIMPRESSED. I went in with a warranty issue, and asked whether it was covered by warranty. I brought in my glasses to show them, and explained everything to them. I wasn't too concerned either way, if it isn't covered, it isn't covered. What really disappointed me was that the person who served me went and checked with her manager, and then told me it was covered. Went ahead and ordered my replacement glasses and ...then asked me to pick it up later. I returned to pick it up when it was ready, only to be told that there must be a miscommunication from me to them as I didn't tell them everything. (Trying to pin the blame on me). I told them I explained everything on the day, even brought my glasses in to show them, and honestly, I would have been ok if they said it wasn't under warranty. What truly disappointed me was, they DIDNT EVEN APOLOGISE. Kept saying it's a miscommunication. If you misunderstood, and put people out as a result, shouldn't you at least say SORRY???
Great store and people !
Customer service is awesome and had my glass frames fixed quickly by Jason who was very polite and helpful in no time. Thanks !
Pushy sales strategy!
Having some spare time, I was checking out glasses at the Springfield Qld store. Service lady was straight onto me, very nice, very efficient and had me booked in for an eye test in no time. Thinking this was great, I had a little more time to peruse their fairly uninspiring collection when another sales lady tried to do the exact same process as the first. I had to repeatedly tell her that the other lady did this... Went for my eye test, satisfied with that part I asked for a print of my prescription and before I even leave the booth there's y...et another lady who sits me down and starts explaining why I need to upgrade to a better level of multi-focals than the standard which apparently isn't very good. Seriously, I felt like a cow at the meat works. I was not happy with the service and it's not an experience I'll be tolerating again.
It is a Disaster with my glasses
I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.
do not use them - deceiving advertising
all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend
I will never go back to Specsavers
Went in for eye test the guy chose the frames for me meaning I ultimately did not get to choose my own frames. He also told me how I should wear the glasses like pushed right up against my eyes that the lens were touching the tip of my eyelashes. I told him that this did not feel comfortable for me but it fell on deaf ears. Glasses come back and I couldn't even leave them on because they made me feel dizzy. I sat in the store for an hour listening to them go on about why I shouldn't choose bifocals over multifocals. Mind you I never wanted mult...ifocals only bifocals. I paid almost $500 for these glasses and they did not care one iota that I was not satisfied with them. Eventually I felt defeated (as they just refused to listen) and I agreed to take them home for a month. I was even in tears at one point in the store. Once home one arm was tight on the frame and the other more loose so they are always tilted. Whenever I wear them to read I have to push them up the over the bridge of my nose and actually hold my glasses there until I finish reading and when I want distance I have to bring them back down to sit on the middle of my nose. I am furious with Specsavers and will never purchase from them ever again.
I found the glasses I wanted pretty easily, and was satisfied with what I had gone for. They were the 'top of the line' rimless ultralights and in no way cheap. I bought both reading glasses and progressives.
On pick up, the glasses looked like they were thrown together in a hurry. The bar across the nose was not horizontal, and, due to the fact they were fixed with two holes on both sides, in no way adjustable. I pointed this out in the shop, but the sales staff apparently couldn't see it. Further, the focal point with the progressives was v...ery small, and hard to read with. I was told they take some adjustment. I took them away with me to 'give it a go'. Confirmed, beyond any doubt, that he glasses are out of alignment. One of the selling points for getting prescription glasses over readers was that my eyes have different reading strengths. Interestingly, my $20 off the shelf readers allow both eyes to see clearly; the prescription ones leave on eye unable to fully focus... not ideal. Further, the progressives prove almost impossible to find a point where both eyes are focused on a computer screen or a line in a book. Looking for the upside; ah yes, they came much more quickly than expected, although ideally they would have taken a bit more time to get it right.
I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???
Questions & Answers
I ordered a 2 for 1 deal and am not happy with 1 pair. Can I get a Freud on these?
Dear Ann, if you received a 2 for1 deal there can be no refund to my thinking, however I am sure that they would be happy to fix or exchange the second pair, I suggest you go back to the store and talk to them.
I got my glasses in February this year 2019 less than seven months old they are and they have snapped in two pieces in the middle of the nose been in the store and told I will have to pay £15 for a new frame I was only cleaning my glasses when this happened surly the glasses had a fault in as I wasn’t heavy handed so frames are only guaranteed for 3 months this doesn’t seem right to me. Any help?
Hi Cheryl. It looks like you're in the UK? If so, their Head Office is in Guernsey and you can phone them direct check their number out on their UK website. I have twice had the same experience with outlets in Australia and both times took them back and had the glasses replaced free of charge. If the UK Company don't do this for you (7 months is absolutely not a long time for wear and tear), contact the UK Government Department that deals with dodgy retail outlets - in Oz it's called The office of Fair Trading- I always find that just the threat of contacting them does the job! Hope this helps.
I just went into the Burwood Westfield Specsavers store in Sydney to get my eyes tested and choose some frames frames today (12/05/2019) to be told that I must pay the full amount upfront in advance before they would place the order, normally I would pay for new glasses when took receipt of them and I find this very unusual. I have transacted with Specsavers, BUPA Optical and others before & this the first I have ever experienced this demand. My question to Specsavers is this your normal policy?
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