Specsavers Retail Stores

I ordered superdrive varifocals just under £500 for 2 pairs when trying on I knew they were wrong ,been wearing V/F for a couple of years they kept saying it was me and to try them for a couple of weeks driving a hgv i said no and made them showe the original order which was for the cheapest V/F model they do apx £300 cheaper so after a LOAD… Read more

of compleat denial on their part and being told I would not get what I wanted from any optitions I walked into boots over the road and came out completely satisfied I told the story in boots and the young lad told me he used to work at the branch I had issues with and left because he couldn't get on with conning people the branch is in RAYLEIGH ESSEX

Waited 4 weeks for glasses, the script was wrong and couldnt wear them. Returned them and was told eye sight change all the time, mind you within a week!!! They replaced them with another pair, the scipt was also wrong, hence, I could never wear them. $500 later and still no glasses. They are a sham. Show details

Joeanne helped my wife, in regards, to choosing her new glasses. She was extremely thorough, efficient, accurate & hard-working. She made her experience a happy one & made her feel like a highly valued Specsaver's customer. She highly recommends Joeanne. Thank you, so much. It's greatly appreciated. Also, we received thorough, efficient &… Read more

outstanding service from Alysha, She was very thorough in helping go through, in detail for my Hearing Aids. I highly recommend Alysha. Thank you, so much for your outstanding service.

Absolutely horrible customer service experience. I brought my glasses in for a simple clean, and during the process my frame was damaged when a screw broke. Instead of taking responsibility professionally, the staff member, [Name Removed], gave… Read more

confusing and inconsistent explanations about whether the age of the frame caused the issue.

When I asked reasonable follow-up questions about whether I should replace the frame to avoid further damage, I was spoken to dismissively and told that I “shouldn’t ask questions” and that it was a “st^pid question.” I was repeatedly talked over during the conversation and made to feel uncomfortable for trying to understand what had happened to my glasses.

I have requested that Specsavers cover the repair costs and send the glasses to the Albany store as discussed. If this is not resolved as promised, I will continue escalating the matter through Specsavers customer care and head office.

Very disappointed with both the handling of my glasses and the way I was treated as a customer. Based on this experience, I would not recommend this store.

Cleveland SpecSavers have the most wonderful knowledgable staff. I was in store Wednesday 28 May for a fitting and pick up of new glasses and not only did I receive fantastic service (and I arrived early than the booking hoping to get in) but… Read more

looking at others in-store purchasing their glasses or getting fittings they too were receiving terrific service and advice from the great team at Cleveland SpecSavers

DON'T go to Specsavers !!! I returned with a complaint that I could see better with my old glasses. The Optometrist could not have cared less and made no effort to help me. Now I have to go to a better place to get the glasses my eyes require. Thanks for nothing. A waste of my money.

My partner & I wanted to leave a review for the lovely young man who served us at Specsavers on two Sundays in a row. (I forgotten his name sorry) His customer service was absolutely outstanding and he truly went above and beyond to help both of us. He was patient, kind, professional, and made us feel genuinely cared for throughout the whole… Read more

experience. Nothing was too much trouble, and it’s rare these days to come across someone so dedicated and attentive. This was at the Cleveland store. Thank you for making what could have been a stressful experience such a pleasant one. Specsavers is very lucky to have such a wonderful staff member representing them.

We are customers of specsavers in Casula Mall and the staff there have always been very friendly and genuinely willing to assist the minute you enter their store. Recent my husband and I just went in to adjust our glasses. Jawad, one of the staff attended to us within minutes, gave us both a seat, checked if we comfortable and then not only did he… Read more

adjust our glasses, patiently waited while we tried them and then he went on to clean them for us. All this done with much patience and a smile! Such service is rare nowadays but well done Specsavers, you still have it!!

Best customer service every visit Always the best frames to choose from designer brands with good prices Store is convenient to find Highly recommend Specsavers Plumpton Show details

I wish I could give zero or negative points to Specsavers located in Highpoint Shopping Centre. Their both quality & services is extremely awful. If they are not partnership with Medibank, I’m sorry will never ever visited them again after having bad experience for the 1st time. Their quality is far away worse than the quality in developing… Read more

countries. You have to wait for weeks time to get your glasses. When your glasses were required to be fixed, they’re not fixed properly & come back with shocking explanation from the supervisor. I’m myself not a difficult customer, but with Specsavers, sorry I can give them thousands of reviews to give a caution to another

I never was a bad reviewer. Today I just had severely disgusting experience with Wendouree Specsavers. This was my first ongoing consultation with them. I was seeing other Optometrist before without any problem. Never going back there. Could mention the names of the staffs but just leaving it. Show details

Been a customer with SS all my life that I can remember and spent many thousands on glasses on their recommendation, each time.. They have always been amazing and I have sent so many people there. Until this final unfortunate issue. I spent over a thousand on 2 glasses at the same time, they sent me to a specialist for likely surgery, saying… Read more

that I can have my prescription changed using these brand new frames, after my eyes were corrected with surgery. I didn't want to buy the frames until after surgery but I was conned into getting them while they were on special and told it will be no extra cost to have the script changed using these same new frame until I went to do it, not even a years down track.

I was told that I had to purchase 2 brand new frames in order to get the new prescription. I went back 3 times and they rejected my brand new frames which I got from them.

Never again and never will I send anybody there for this reason, only. It has made me feel used and abused financially and these glasses have never been used due to the surgery I had to have after SS referred me to a private specialist the day they sold me expensive glasses.

I visited Specsavers at Robina in Queensland. The optometrist that saw me told me I had macular degeneration.I asked her what I needed to do and she explained to me nothing that could be done. I just gradually go blind. Receiving this information I went into a deep state of depression and then I spoke to my doctor and she said go to a specialist.… Read more

The Specialist has explained to me that I don’t have macular degeneration at all. I actually have cataracts. The difference between macular degeneration and cataracts is enormous cataracts can be operated on and quickly repaired Having received this information I decided to get a third opinion because I was so rattled by the Specsavers woman so I went to another Specialist. Both the Specialist visits were a great expense to me and the second Specialist also said no macular degeneration I do have cataracts. With all this information in mind I have made it my business to let everyone cross parts with no never to go to a Specsavers store regardless of what service they want. Very unprofessional and sending somebody off with a diagnosis of your you’ll just gradually go blind is disgusting. That woman should’ve suggested I go and see a specialist instead of giving me this diagnosis that she had no right to do as she obviously isn’t trained to do that.

I purchased 2 pairs of glasses and spent $299 and within less than 12 months they have both broken. One pair I’ve had repaired twice and they continue to fall apart and the other pair the arm broke off them. I always store them in there case and look after them well. I am so upset and disappointed in this company Show details

Such poor customer service from the team. They sent my medical information to the wrong email address and then tried to justify it as if nothing had happened. While their technical team is good, the front-end customer support team is extremely rude and irresponsible. Show details

I was thoroughly disappointed and upset today when I went to pick up my glasses from Specsavers Warrnambool. I ordered the 2 for 1 deal. Just reading glasses!! Reading glasses not prescription. I was charged $200 for reading glasses. They would not give me the second pair for free. Said I had to pay $50 extra. I was totally misled and ripped off never again will I be going to Specsavers. Show details

Professional Misconduct, Scaremongering, and Aggressive Behavior I have been a loyal customer of the Charlestown Specsavers store for years, but I will never return. I went in for new reading glasses—specifically for reading, cooking, computer use, and my mobile phone—as my old glasses were damaged. The optometrist failed to listen, telling me he… Read more

"couldn't give me lenses for all that" and that I "had to choose," so he gave them to me for mobile phone use. I am a lady in my 50s who works on a computer and cooks; reading on my phone is what I do the least. He ignored my concerns and told me to keep wearing my old, scratched glasses for everything else.

The glasses I received were lopsided, uncomfortable, and caused a dull ache at the back of my eyes with "fishbowl" distortion.

When I followed up, the manager/owner claimed I had "severely degenerative astigmatism." This was frightening to hear, especially as the optometrist had told me my eyes hadn't changed much. When I went back for a refund, the manager was passive-aggressive. He shouted across the store for me to come over, then pointed and told me to "sit."

He then demanded my bank and BSB details, claiming he couldn't refund the original Visa card. I had to call my husband numerous times, and when he eventually answered, he gave me the bank and Visa details over the phone. However, the owner then took my credit card from the desk without my permission and suddenly processed the refund immediately—proving he didn't actually need the bank details after all. My husband could hear him in the background over the phone being abusive, banging on the keyboard, and grunting.

I have since realized my eyes are not "severely degenerative." My clinical documents explicitly state: "Old SVN are ok for computer use." When I asked him to explain the discrepancy, he raised his voice, waving his arm toward the door, and told me to "leave the store." I felt physically intimidated and overwhelmed. As someone with underlying health issues, being scaremongered about my vision to cover for a poor product is completely unacceptable.

Specsavers Midland WA. Have been going here for years but no more. Last year was given incorrect prescription and had to have glasses remade. Today I try to ring for advice only to find a robotic answering system, none of whose options fitted my needs. Then kept on hold for ages. Was asked to put in my number for a call back and it refused to take it and hung up. Had enough. Going elsewhere. Show details

I went there 12 months ago for my eye test because I wanted to take advantage of their eyeglasses specials which I did. I wasn’t impressed with the rude impatience of the young male Optometrist that had done my eye test. He wouldn’t give me any sort of reasonable time to try to assess to report any changes I could see in the test ! He put the… Read more

slides in front of my eyes and demanded I report the responses even when I wasn’t sure . He was very rude and wanted a very quick response every single time . He needs to calm down more and give the clients a bit more time . He treated me exactly the same 12 months ago !I thought he might not act the same this time so that’s why I gave him the benefit of the doubt( against my better judgement ) I very gently and kindly said, ‘ you’ve got to be more patient with us older people’ I had to say it twice but it didn’t seem to register at all . I think he’s like that with everyone anyway not just older people. Very rushy and pushy and wouldn’t give me time. It’s a very important thing to do to get your eye test results right for your next set of glasses and he just wasn’t interested in doing the right and comfortable thing for me .

Dealt with specsavers for a long time... Today they lost not just me but the family. Recently broke my glasses and went back to specsavers to see if they can be fixed. The store I originally dealt with advised they're happy to replace just the frame at cost as lenses were practically brand new. However they didnt have the frames I originally had… Read more

chose as they were discontinued. So I engaged with Fountain gate who did have the exact same frames which seemed great however they wanted to charge me full price as they would cost with the lenses despite I didn't need the lenses just the frame. I know factually the frames are cheap just $20 to $30 dollars yet here spec savers Fountain Gate were ONLY willing to sell them to me full price $159.00 which is the same price as if I was to order them with brand new lenses. Disgusting service from the manager. Did not want to understand. She was only happy to try to price gauge me to pay full price for a 20 dollar frame. Congratulations Specsavers on your pathetic manner to con your supposed long lasting customers into a wraught. As for me all glasses bought from spec savers will be disposed of. Specsavers name will most definitely be tarnished every opportunity I will have to do so... Clap clap clap

I went to specsavers because my glasses, 10 months old and costing me almost $500 after health fund rebate because they were multifocal/transition/lighter lens broke. When I asked for a repair I was told, 'well they are nearly 12 months old" to which I thought - yes and at a cost of $700-$800 I expect them to last at least 12 months not 10, not… Read more

11. Consequentially they weren't repaired, they were adjusted so I was back the next day, got a repair but they were very uncomfortable so back I went again and this time I was left sitting waiting for over 20 minutes. I walked out. I went home and did what I never thought I would do and ordered glasses online, 1/3rd of the cost of Specsavers. They arrived and were fantastic so I ordered a pair of multifocals. I didn't like the frame Id chosen on these when they arrived, they weren't a good fit. I wrote to the online store and with in a day they had sorted for me to have a replacement pair - no dirty looks like a specsavers, no sighing at being asked to fix anything - just -choose yourself another pair. Very hard to go back to supersavers after this. They need to up their game. Both in the frames they offer (boring) the price of the glasses and the extras (it was cheaper to buy online even though I didn't get my health fund rebate) and the service.