Spendless Shoes Physical store

Shoes – What great service at EndeavourHills Hills store from Rebecca buying my Grand daughter shoes as starting school no trouble in measuring her foot so we got the correct size. Further purchased Spider-Man shoes for my Grand son and 2 pair of trainers for myself. Great offer buy 2 second at 1/2 price.

Great customer service Northgate – A very big thank you to Kristy at the Northgate store in Tasmania. I went into store for some work shoes and she went above and beyond. She offered different styles and made sure I was happy with my purchase. I brought two pairs. Lovely customer service in a great store. Will definitely shop with this store again

Poor quality shoes and even worse customer service – I bought my daughter a pair of school shoes on Friday at the Shellharbour, and after only ONE DAY of use yesterday the fake leather had rubbed off on the toes and there was cheap, thin fabric showing underneath. It looked like one more day of wear would result in actual holes in the shoes. I returned them this morning and the store assistant tried… Read more

to blame my daughter for scuffing them. I told her that kids play and run around, and kids shoes should be able to withstand more than one day of normal child use, plus you can see how thin and poor quality the material is, to which she replied “oh well, they’re cheap shoes”. She was quite rude about it even though I had been polite and respectful about the situation.

If they know they’re such low quality that (as this lady implied) this kind of thing apparently should be expected, then why sell them in the first place? And why treat the customer as if they’re in the wrong for returning them? As a business owner myself, it’s not hard to apologise and take responsibility for a defective product. It’s customer service 101, which apparently is lost on this woman, but besides that it’s also an obligation under Consumer Law.

After this experience I will never shop here again.

Excellent friendly service – I was in the Raymond Terrace store looking for some suitable footwear today and I asked a young lady for assistance as I’m not the world’s best shopper or footwear expert, Lorraine was so full of knowledge and couldn’t have been of better assistance if she’d tried. Absolutely first class service from this beautiful young lady and I would highly… Read more

recommend her to anyone needing her expertise, what an amazing lady and an absolute valued employee to the company.

Thank you

Excellent in store sales advice – At the Busselton store for a “one time wear” pair of shoes. What sets this store apart is the Sales Assistant Danielle. She actually greets customers and assists with their needs. Very rare as a lot of sales assistants don’t really go out of their way to “assist “ …. very impressed Show details

Lovely lady trainee – Went instore at Clifford Gardens. Sales assistant was lovely. She was just training. If all stores had sales assistances like her, shipping would be very pleasant. Was a great help. Thankyou Show details

Plastic bag rip off – Charged 15 cents for a lousy plastic bag that would cost Spendless less than 1 cent in bulk.......an absolute rip off. Well, they won't rip me off again as I will NEVER shop there again.......and I can see by other reviews that Spendless is a sub-standard enterprise.

Beware of this business – Rude customer service. After 1 month of wearing the runners got holes on the rubber sole. Rude Asian lady said there is no warranty on shoes just throw it in the trash and buy another one. When I asked why they not advise customers before purchasing it she said, she doesn't care, she just sells them. Worse company than in the third world country! Show details

Rudest shop assistant! – The shop assistant Kirsty (was written on receipt), was the rudest, most uninterested staff member my friend & I have ever encountered. Not 1 bit attentive, was huffing & puffing the whole time because we asked about sizing. I do not think she will do this store any good, get rid of her. I only went back to purchase because the other stores in Stockland Plaza Townsville didn’t have what I wanted. Rudest woman ever!!! Show details

Discriminating staff at Richmond Marketplace branch – Hi, i love your shows they are very comfortable BUT today i had a very bad and sad experience at your richmond marketplace branch. I was there around 440ish (july5 2024) i tried on a pair of tan boots, the retail asst asked if i needed anything i said no thank You am Just looking around. I then took Off the boots i tried on, we t to the counter… Read more

and asked if i could still return/exchange buy1 take 1 50% shoes) i bought the other say at the store marys branch. She said should be as long as tags in tact/receipt there etc. i then said can u you if there is anythere pair or can you set this aside for me so i can come back tomorrow? She went to the aisle advised it was the last pair and that someone asked to hold it. I said well it was on the display, and i tried it on and asked her about it so technically i should be able To buy it. She then said she just saw me sitting and the other lady “had it first”. Then the other lady came. Yohana (store personnel) just decided that the other lady was to have it! THAT IS SOOO UNFAIR! Why did yohana not set it aside? There was one pair on the counter y not put both? I fet so discriminated is it because i am Asian and the other lady was not? I was even one of your staff before! Is it just me or was that just wrong?!?!!!!!

More enthusiasm needed – This is why I buy online. I opted to pick my online order up from strathpine store. Went there this morning Friday 31st May at 8:50 realising oops doesn’t open till nine. At 9am on the dot, a @40 year old lady was there undoing the the retractable door and she turned to me and said I don’t start getting paid till nine and I said I’m so sorry but… Read more

it is nine and her reply was please remain outside it will take me another five minutes to set up. So as I waited she pulled about 8 bins of shoes out then she said come on in. I said I had a parcel to pick and she went out back to grab them, at this point I said to her that I would like to check to see if they are the correct shoes at this point she disappeared outback and never seen her again so I just walked off with my shoes. Gone are the days when a person would turn up at work at least 15 minutes before start so your are ready to serve your first customer at open. Will not shop or pick up from there ever again. This lady is unfortunately not someone that should be in retail if your attitude is my employer pays me from nine so I’m not serving till 9:05

Disappointment experienced – My daughter and I went for shopping in gateway palmerston Northern Territory. It was on may 17 2024 around 10.20 to 10.45, I approached the lady if she can help me to get a size 9 when she came back she literally just dropped the shoes on the floor in front of us, I didn’t mind that at first but the second time I approached her because i would… Read more

like to have a new one in the box same size and same shoes because the one on the display got scratched on it and it looks like lots of customer tried it that is why i want the fresh one. You can see the angriness on her face and she just thew the shoes on the table where the checkout counter. Before that happened she started to close the door and just leave a little open. Maybe she’s going for a break or something. But the thing is she can’t treat us like that especially we are the customer and we never knew she’s going somewhere or closing but it was just past 10am something. And we already inside like 10 minutes ago. Hope the management will do something about and if there’s a cctv inside the store please make a time to review what happened. At the end i decided not to get the shoes and going somewhere because im so ashame and disappointed that i experienced that treatment in front of my daughter.

Poor customer service – Went to Cairns Central get some sandals but the Skinny young girl was so unhelpful and rude! Left the store and wont be shopping there again. Show details

Staff – Today i was trying shoes on so the girl went to get another size for me, when she came back with the shoes instead of giving me the shoes she just put them on the floor away from me WHY not give them to me my friend had to get them, just another young one that has no customer service skills sad Show details

Zero customer service at Bundaberg store – I took my purchase to the counter at the Sugarland Plaza Bundaberg store after helping myself with sizes as has become the norm in this business, the manager was speaking on the phone to what seemed like the HR dept regarding rosters. I stood there for a good 5 mins without her even engaging in eye contact with me.....I could not stand there any… Read more

longer so I proceed to put my shoes back around where they came from, again doing her work for her, and left the store via the counter where she did not even raise her head from the computer or phone. I then proceeded to go home and order the shoes online to click and collect from the same store and received 30% discount which was not offered in store!!! I then returned to the store the following day to pick up my order from the same lady who did not recognise me at all and was quite pleasant in handing over my parcel. Before too long we will be an online only society with a major job crisis and I would hate to imagine the theft that must go on in this store. Not good enough.

Will not be going back – Staff unhelpful and not friendly made me feel like a thief because they didn't do their job properly. Young girl was talking down to me and could hear anger in her voice. Manager it seemed had no idea what she was doing with a refund. I was overcharged $10 for shoes i had the tag off the shoe she told me there had to be 2 but no other of the same shoe had 2 tags on them. Show details

Hopeless customer service at Bullcreek store – Waited at front desk with a pair of shoes to buy and employee turned her back on me and continued to chat socially on the phone. Left shoes on counter and walked out. Show details

Worst customer service Cranbourne – Very poor communication skills and terrible customer service I received from this asian blonde girl serving at the Cranbourne store . She was extremely rude and disrespectful, made me feel bad for asking her a question. She blankly stared at me as if i was asking her a rocket science question. She was not helpful at all with finding my size. Idk… Read more

who even hired her with her nasty attitude who thinks shes above everyone. She’s so arrogant and bland. Please fire her or i will complain higher management next time. It’s ridiculous, your losing a loyal customer.

More like spend more – I remember buying a pair of shoes for $10 -$49 but now it's expensive. Spendless should change their name since we're not spending less anymore.

Nice price lousy quality – In under 6 months of careful wearing my Olympus shoes they opened up with the sole separating from the shoe. They were only ever worn on an even surface on a retail floor. Went back to the store and they said “this never happens” even though they could see from my shoes it DOES HAPPEN. I know - it’s my second pair that failed. They referred me to… Read more

complain here. I had the Skechers brand previously and they still going strong (just the wrong colour for work). Bears out the warning “don’t fall for cheap imitators”. I now have a correct colour pair of Skechers and I won’t stray from them or shop at Spendless again.

Worst customer service and rude staff – I don’t understand why brands hire people without any appropriate training… I had a worst encounter where I felt embarrassed with my family just because of the way the person at counter behaved at Westfield burwood…never spend your hard money at such stores. They don’t care for their customers Show details

Staff was very rude at rundel mall friday afternoon – I went to rundalmall showroom friday 07/07/2023 afertnoon. Was about to pay for 2 boots then notice staff behaviour she was prented like i did someting wrong because i left 3 box on the floor from which i buy 2 & 3rd was wrong size. So disspointed never gona visit that store again. Show details

Bad shoe quality – Spent over $100 on shoes for my kids for school and 6 months down the track I'm having to replace them as both are worn out beyond wearable one of them is only worn twice a week as they are sports shoes, had better quality shoes from Kmart and Big W in the past for only a fraction of the price, definately won't be buying from Spendless Shoes again. Show details

Disappointing service – Online I could purchase 2 pairs of boots. Second pair half price. I went into the store and purchased 2 pairs. I did not receive the discount. I came home and checked in see the sale was over. It wasn’t so I rang the store, I was told that the online and I store where different entities and I would need to purchase online to revive the discount.… Read more

The shoes where unavailable for delivery, but you could click and collect. I was told to do that then take the 2 pairs I purchased back to get a refund, if they hadn’t been worn. I called up : hours after purchasing. This is a disgusting practice. I would not buy from here again

Crap staff – Unpleasant experience! The girl with pinkish purple coloured hair working at Tuggeranong shop is so rude, loud and bad mannered. She yelled at me to leave the store and then threaten to call security on me because I said I wasn't interested in online shopping for shoes that wasn't in store. She wouldn't stop talking when I asked her to just stop… Read more

it. Another girl working behind the register at the time witnessed it all and tried to calm the other girl down which just stormed off on both us. This is embarrassing customer service and other shoppers were in store while staff scream at me to leave and not come back. Don't worry I will NEVER return to any of your stores again.

Complaint on staff member – I was shopping at the Tuggeranong ACT Spendless shoes store on Saturday 30/07/22 before lunchtime; I witnessed a worker who seamed to be some type of manager (she wasn’t working at the time as she turned up with her young son in a stroller) being disrespectful, rude and berating this young store assistant (she was speaking very loudly making sure… Read more

everyone in the store head her - there were about 7-10 people in the store at the time) the young employee that was being berated stood there quiet and took this abuse and told the apparent manager‘I don’t want to discuss this in front of customers’ then walked away. When the shop assistant walked away the apparent manager then called the other store locations and spoke loudly berating the shop assistant over the phone again speaking loudly so shoppers could hear. While all this happened other shoppers in the store including myself witnessed everything. I felt uncomfortable and embarrassed on behalf of the shop assistant being berated. If this is how managers treat their employees I don’t want to shop at this store anymore and neither does my family and friends. This person who seemed to be the manager (to me) embarrassed, disrespected and disappointed the shop brand. I am very disappointed with this shopping experience.