SpinTel Basic 20

Im very happy with the service provided by Cara as she was patience and had clear instructions helping me being a new customer try to connect to the new internet service thank you Cara have a lovely day Show details

Mel was very helpful understanding kind and at the end of it we didn’t fix the problem but he’s getting it sorted through NBN and told me that I was very knowledgeable and knew what I was doing Show details

I spoke with DAR today. I had a loading problem with my nbn. Loading just about everything was not good. This was my 2nd call since I became a client. Last time nothing was fixed. This time I must say everything is working and Dar explained everything to me which helped me follow his instructions and all has been fixed. I do hope that Dar is rewarded for this call. Thank you Show details

I reported my home phone had an engaged signal and I could not make outgoing calls. Heidie was extremely helpful and very polite in helping to repair the problem. She spent a long time trying to fix the problem while I was trying to assist by… Read more

disconnecting and reconnecting leads to the Modem and the house phone. I was very impressed with her patience and ability to have my phone receive incoming calls. Being an elderly lady it was excellent to have Heidie's assistance. I would recommend Heidie in any situation of her work. My house phone is now working perfectly and all thanks to Heidie.

here all the staff at Spin tell for all the support they gave me. Show details

short internet outage – Rose was very helpful when I had an issue with my connection, and my issue was resolved quickly Show details

I am a new customer. Mary was fantastic! I had been attempting to create a Spintel and started an online chat which I didn't have time to complete. When Mary called me by phone she fixed all my problems, explained the activation much better than I had understood, and provided good advise. I switched to Spintel for the price - I didn't realise… Read more

Spintel had Mary level customer service. That customer service stands out accross industries e.g. banking, energy, government. Spintell understands the customer - fix my problems and price competitively.

Maecrena (MAEC) was so helpful helping to navigate me through the problems arising with my signup to SpinTel and arising complications with NBN upgrades. What impressed me about MAEC was the taking ownership of the matter and maintained communications with me. I didn't have to sit on chat, MAEC sent me a txt a few hours latter letting me know when the matter had progressed; and though the matter isn't yet resolved, MAEC and Spintel have impressed me because they seem to keenly know that customers will understand that things can go wrong, but they understand that customers don't want to waste their time.

Update: MAEC advise me the following morning that all matters that required 'Spintel Back of House' to liaise with NBN Co had been resolved. My switch to Spintel has been completed. Where matters arose, MAEC made the resolution easy, with clear communication and maintaining ownership of the customer.

In response to my customer service agent's request for feedback, I've not yet had any issues with the Spintel agents and Mic was no exception today. Once I got past the AI chatbot, Mic was friendly and kindly escalated my issue regarding a dishonour fee. I appreciated Mic's attention and understanding. On the inquiry itself, I had deja vu as it… Read more

was the exact same reason I left Iprimus after many years. One of the reasons. I hope it doesn't become a habit for Spintel.

The practice of adding on charge increases, while expected with inflation, but without notification, has caught me out multiple times. Sure, the "new charges" are given in the email and listed without explanation in the bills; there is some responsibility on me as a customer to proactively check. But when a declined fee incurs a $5 dishonour fee from the bank followed by a $15 late fee from Spintel, the lack of effort to adequately notify customers of price charges feels like bad faith. Or benefitting from easily avoidable fees.

My feedback to Spintel is to continue to hear these cases individually and with understanding, as has been my experience with the human agents, BUT ALSO to send out seperate communications when there is a price increase. It will go a long way to making a customer feel cared for.

I frequently had internet connection drop outs while the network remained connected. I am very happy with the service provided by your Customer Service Officer Ms Serra who was able to dig into and resolve the issue last Friday . She kept her promise to call back on Monday to check if every thing is well. I think she is doing wonderful service in… Read more

customer service. She deserves some incentive from the Company to maintain her dedicated performance. Thank you Serra. I like to share my unpleasant experience in the past when my TV lost connection and every time I tried to reconnect I got message "NETWORK NOT FOUND"I was unable to get in touch with any personnel for endless waiting on recorded message. Then I had to call in the technician from the Geeks2U who rescued me and advised to change the Router. I paid him $158.00. Then I bought new Router from the Company for $249.95. I was very upset with the recorded messages practice deployed by the Company. However, I am happy that now the Customer Service is available and problems can be discussed and resolved. Satisfied customer.

Pons helped me today with a few queries on my Mobile Phone Account. Pons was very pleasant and answered all my questions in a friendly, professional manner. Great service Pons! Show details

just joined fabulous spintel! Had some trouble getting the landline connected with my modem and contacted Spintel online. I was helped verry constructive and professional by Haze. Show details

Janah she did a great job.. hope to talk to her every when I have an issue .. she help with the internet connection issue and with my home camera.. you are great very lovely customer service thank you so much JANAH Show details

Mia was pleasant enough but to order new modem was not easy. Your website is clunky and I had to make 3or 4 attempts before my order was successful. It asked me for a referral code which I didn’t have. Then Mia’s name didn’t appear on the list of people who helped me. It’s not professional in my opinion. Check your website and fix buttons etc. Show details

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no… Read more

refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Don't waiste your money! I joined Spintel mid last year. Since then I have had constant drop outs. God help you if you need them on the weekend because their 'tech support' isn't open on weekends. Today they tried to tell me my connection issues were due to the fact my modem wasn't configured properly. When I asked them why they didn't mention this in June last year, they couldn't answer me. I will need switching asap. Show details