SpinTel NBN
Part of SpinTel Internet 4.4 

SpinTel NBN

 Verifiedspintel.net.au🏆 2024 Award
SpinTel NBN
4.4

7,037 reviews

PositivevsNegative
88% · 6,176759 · 11%
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Adequate Speeds Yes · No
Value for Money
4.4
Transparency
4.3
Customer Service
4.5

Reviews

7,037 reviews
Phil
PhilGreater Melbourne (Metropolitan), VIC
  Plus 50

Consistent positive experience

Very positive experience from start to end. Speed has always been consistent and as per contracted plan. Left only because of leaving the country. Ella from support was very efficient to help me in that last step. Show details
Value for Money
Imre
ImreSouth East Queensland, QLD13 posts
  Verified NBN

Recommended provider

I was with them for 2 years. Good value for money. No issue with reliability or speed.
I am only living them because every penny counts nowadays and found a cheaper provider (by $83 per year) for the same specification plan and sadly, Spintel is not doing price matching. Show details
Value for Money
Branko
BrankoGreater Melbourne (Inner), VIC
  Verified Home Superfast 250

Finally a real speed with local ISP

This speed was achieved after MARY did some specific settings on connection.
Recommended provider and good technical support. Show details
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Liz
LizSouth East Queensland, QLD3 posts
  Premium 100

Very good customer service

Wait time for assistance was acceptable, about 10mins, then the staff member rectified the issued within the next 10 mins in a patient and clear manner. Appreciated the friendliness and professionalism. Show details
wanneroo
wannerooPerth, WA15 posts
  Standard 25

Good communic upation

Donna was very helpful throughout our communication very very good Show details
Stella Glaros
Stella Glaros2 posts
  Standard 25

Spintel Internet Is The Best Ever

Gretchen was amazing in helping me set up my internet. She was extremely friendly caring and knowledgeable. I am very happy with the service and I will recommend you to all my friends and relatives. Show details
Doug H.
Doug H.
  Premium 100

Super fast set up

Francis was super helpful, made set up easy and quick. Highly recommended! Show details
Dan
Dan
  Standard 25

Reliable and good price

I was with spintel for 2 year and had good reliable internet with no technical issues for the duration of my service. Show details
Transparency
Customer Service
Albert
AlbertSydney, NSW4 posts
  Premium 100

Good but should treat loyal customer better

Very good customer service, the representatives I have dealt with were always friendly and professional.

The connect is somewhat reliable, I get disconnected but that only happens occasionally and give I was using FTTB NBN there were quite a few things can cause the disruption.

The plan they offers are generally pretty good deal. BUT, they were unwilling/unable to charge me the current monthly rate because the rate is for "new customer" only. I don't see why I have to pay more just because I joined earlier. If anything I think i should get the new rate for being a loyal customer. Show details

Customer Service
Jigar R.
Jigar R.
  Standard 25

Good service

She is good at solving problems. I had an issue . Thats resolved now Show details
Greg W.
Greg W.
  Plus 50

Email accessible Once More - Great Spintel Staff experience!!!

I have been receiving a number of updates in the last week from Microsoft and Norton and at the same time my Outlook stopped working, so I was looking to get my email restarted. I worked with Spintel staff (Marie) who was able to quickly and efficiently have me up and running again in no time. We rolled back to previous version of SW where the system was known to run fine doing step by step changes in order to get things going again. Show details
Haissman
Haissman4 posts
  Premium 100
Value for Money
SpinTel
SpinTel   DM   
More
Mark
Mark
  Premium 100

Super helpful

Mary from the help line was very quick and super helpful in sorting my nbn issue when setting up my new router Show details
David
DavidSouth East Queensland, QLD
  Verified Premium 100

Help with Router Setup

DONNA demonstrated more patience than me. DONNA is AWESOME!!! Issue was easily resolved. Thanks DONNA. Show details
Tina
Tina
  NBN

Amazing Customer Service

Cherry was awesome. I have been trying to troubleshoot my issues for a while and she helped fix the issue straight away. She was easy to follow and super positive and friendly. Thank you Cherry! Show details
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Questions & Answers

Phil
Phil · NBN

NBN 600 is advertised on the Spintel web site. When will it be available. I’m on NBN 250 and NBN 600 does not come up in the option to change plan.

jozhuang.au
jozhuang.au · NBN

I have FTTC connection and would like to choose SpinTel Home Superfast 250 from you. But there is no any mention about the free upgrade to FTTP like other providers in your website.

Georgia C.
Georgia C. · NBN

Why are you still sending me monthly bills after you closed my account what the fk am I paying for now????????

SpinTel
SpinTel   DM   
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Details

Compare all SpinTel Internet listings
SpinTel Plus 50
  • 🏆 2024 Award
SpinTel Plus 504.4 
SpinTel Premium 100
  • 🏆 2024 Award
SpinTel Premium 1004.5 
SpinTel Standard 25
  • 🏆 2024 Award
SpinTel Standard 254.5 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $74.95$79.95$59.95$54.95
Typical Evening Download Speed 50Mbps100Mbps25Mbps20Mbps
Promotional Monthly Price $64$69$49$44.95
Promotional Offer

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth).

Typical Evening Upload Speed18Mbps18Mbps5Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneStandalone
Service TypeNBNNBNNBNFixed Wireless
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024
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