Claire was so lovely and helpful! She helped me set up my Wi-Fi and made the whole process really easy. She was super patient, kind, and friendly. Really appreciated her help! Show details
Spintel have charged me for 1st-18th September, when the service was connected on the 18th & disconnected (unused) on the same day due to Spintel not honouring their deal I signed up for on WhistleOut. Show details
I called Spintel and spoke with consultant Dar who tried to assist with our NBN service outage. Unfortunately the outage was an issue with NBN and their local service to my area. Dar was very helpful on the day and followed up a few days later to make sure our connection had been restored and was working properly. Show details · 1
Reviews with attachments
Janah from tecnical support guided me through a new modem upgrade configuration to support my new speed tier. Patiently diligently kindly and with levity. She is a asset to the company. Yay Show details · 1
I realised that my NBN 500 speed slowed to under 100 Mbps for both cable and WiFi. Mia from Spintel assisted me over the phone and patiently walked me through the trouble shooting processes. This involved multiple online speed tests and resets on her side and mine. Wherever the glitch was, in the end all my laptops registered over 500 Mbps on… Read more · 1
cable. And even WiFi was back to impressive speeds in every part of the house. Thanks for the excellent service.
Cherry provided exception service to help us change our payment optiond and add a new person to have authority on our account. It became a bit tricky due to reasons beyond her control, but Cherry was extremely patient with us, and gave us instructions that were easy to follow. Her manner was friendly, respectful and very professional. Show details · 1
SpinTel's team were very prompt and active during the troubleshooting process for my home phone system. My service advisor Charm was fantastic, she resolved all my technical needs fast and very professional, she really has the charm in her customer service skills. Thanks for all your help Charm! Show details · 1
Great support for my VoIP service. Edward patiently stayed on the line while I set up my VoIP after moving to a new address. He provisioned the service from his end and guided me through entering the settings on my Cisco ATA, which I couldn’t initially log into due to an IP configuration conflict. After the move my WiFi services started seamlessly… Read more
from day 1, however the VoIP required some manual configuration on my end. This is the second time I’ve had to do this manually but Edward made the process much smoother. Phone is now working perfectly. Highly recommend! After being their customer for few years now.
That charm helped me with understanding my issues an helped me fix the issue I was having an got back to me when it was approved Show details
Charm was very polite friendly knowledgeable & charming. Thank you Charm Show details
I just joined Spintel on the 1000/100 plan. As a lot of ISP's are increasing their prices. Usenet speeds is not to bad 100+MB/s for the cheap price. I'm using USA usenet 50 connections. Just make sure you got a good router with SQM/QoS. I'm using OpenWRT. I have HFC. Show details
I am very happy with the professionalism that Heidi had towards me thank you very much and please employ more people like her Show details
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SpinTel staffs were very patient and professional, the problem was solved very quickly. My new wi-Fi works very well now !! Show details
I couldn’t get the internet to work in my new house. Between the Spintel tech and myself we established that some Ethernet links were missing between the NBN box and my house Ethernet cables. The technician (Mel) was excellent in explaining what and how to check things. Show details
Thank you Apple for your pation to help me conect our nbn with the modem to have our first time internet with you, now our internet started work finaly.many thanks Apple. Show details
After some basic troubleshooting with the ai assistant over chat. My issue was looked at by Claire and resolved rather quickly and politely. I was able to confirm I am getting the full speed of my plan. Show details
I required Spintel telephonic technical support to set up my TP-Link Archer VX1800v modem / router for my new Spintel Home Turbofast 750 FTTP ("Fibre optic cable all the way to my premise") NBN service I got installed a few days ago. I previously had a Premium 100 TTTN ("Fibre optic cable to the node") NBN service that gave me download speeds of… Read more
only 100Mbps. I dealt with Mark at Spintel Technical Support over the phone to get my modem / router configured and he did a fantastic job! Mark was very knowledgeable, helped me quickly to do the setup and did it all in a very professional and friendly manner, thanks and much appreciated! It was a pleasure to deal with Mark and Spintel in general, I received excellent customer service, and I am very happy with my new NBN FTTP internet service through Spintel that gives me really good and reliable internet speeds of over 750Mbps, a great improvement! Spintel provides this upgraded internet speed service at a very competetetive price, which is I am very happy with!
Haven't actually switched to Spintel yet but the chat system is pretty efficient after the " bot" directs you to a human being. Donna was very helpful changing my requested start date of my basic NBN FTTN service . No dramas. Show details
Latest follow-ups
Elena from customer service was helpful in getting me setup with the increase speed from 50 mbps to 500mbps Show details
Follow-up · Works fine no regrets We upgraded our wifi with Orbi local network so excellent reception all around the house and back garden
Elena was very helpful, very patient and even researched if my modem was compatible with the upgraded speed. Show details
Follow-up · Unfortunately I’ve left Spintel, then went to Neptune but being a cheaper price, tech support especially weekends you aren’t able to speak to a human. So I went back to Aussie Broadband as they have tech support weekdays and weekends.
Currently using 100/20 mbps, can’t fault it. Getting an upgrade at no extra cost next week to 500/50 mbps so I am expecting great things. Spintel are much more proactive than my previous ISP, to the point that they email me about scheduled NBN outages prior to the event, never happened before. Great Service Show details
Follow-up · Still great,very occasionally speed drops a little, not the fault of Spintel. More likely not enough bandwidth from NBN. Minimal outages, generally for scheduled maintenance of which we get notified.
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Positive reviews
Janice was AMAZING! She was so patient with me who is not tech savvy at all. We had a laugh along the way and I was successful in connecting my NBN. Thank you so much. Show details · 1
Tina was excellent; very patient and persisted until the connection issue was resolved. My thanks to her duty of care to see the issue through to completion. Thank you. Show details · 1
Cherry answered the phone with such an upbeat and friendly attitude. She listened very carefully to my concerns and made me feel heard and understood. At one point, she felt that she may have been talking too much, and she immediately apologised and made sure to let me speak first. She was polite, professional, and there were no dull moments… Read more · 1
throughout the call. Her technical knowledge and ability to assist me over the phone were also excellent.
Thank you so much, Cherry, for providing such outstanding customer service. Your patience, professionalism, and positive attitude are truly appreciated!
Negative reviews
As a customer that not able get up to 750/50 on any given day. Lucky to get 389/43 to 475/39. I have had a complaint in for over a month about the speed and reset the modem and also plug my computer directly into nbn to check the speed with no difference to speed of modem. Still 389/43. Yet l can't get nbn speed up to 500/50 or 750/50. They won't get nbn out for a fault. Not very happy. Show details
Hello Small family, Thank you for taking the time to… Read more
My conversion and assistance from CHARM was very helpful. I have no complaints regarding my NBN connection or service at all. My only complaint would be that now the initial 12month over is over and the increase of the monthly payment to $69.95 has made a difference to budgeting as I'm only on a pension, & $10 does cause a hicup. Show details
Hi Anne-maree, Thank you for taking the time to share… Read more
Extremely horrible service. the calls are advertised unlimited, BUT, my phone was blocked for 4 days because I made over 10 mobile calls, this was while my son was very sick and even 000 number was blocked. i have been their client for over 6 years, i have 4 services with them, 3 mobiles and NBN, now I'm moving to another service provider. the… Read more
service centre is not in Australia, and they cannot do customer service in emergency as a result. HORRIBLE service.
Hello Shiva, Thank you for taking the time to share your… Read more (+1 reply)
Recent reviews
Heidi was very excellent at explaining my worry about when to cancel my account which I am thinking of doing in December I will be waiting on what discount is available then Show details · 1
Mel was very good helping me to restart the internet when there was a problem with the connection. He went through step by step how to reconfigure and reset and connect it to a new modem. It’s working good so far. Thank you for your help Mel! Show details · 1
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Hi Maria T, Thank you for bringing your concerns to our… Read more