SpinTel NBN

Enquired about free to house connection and spoke with [Name Removed]. Service was excellent however connection kept breaking down. [Name Removed] was helpful by repeating answers on request. It was a successful call and a good job. Thanks. Show details

Please do not trust this company – Charged for months without activation or refunds I strongly advise against joining this provider, even if their introductory rates look cheaper. They are completely dishonest and unhelpful. On April 14, I called to arrange for my home internet to be connected starting April 23. They sent me a text message… Read more

stating that my internet was activated, so I trusted them. They did not sent me any email.However, they never actually activated my service my previous provider, Superloop, was still running the entire time. Because of this, I have been double-charged by both companies. When I contacted them to resolve this, they explicitly promised that I would receive a full refund since I never used their network. That refund never came. They have essentially taken three months' worth of money from me for absolutely nothing, and paying on both internet ,refusing to communicate or send proper email activation details. As someone who is currently unemployed, this financial strain has caused me an immense amount of stress. Taking people's money without providing a service is completely unacceptable. Save yourself the headache and avoid them. Today i got the email from them please saw this actually they are liar-

We would also like to clarify that not using the service does not exempt the account from the applicable monthly charges. By accepting our Terms and Conditions, you agreed to a monthly billing arrangement rather than a pay-per-use service. In addition, we incur ongoing wholesale access costs from our network provider for the duration of the active service, regardless of customer usage. Based on the above, the charges applied to your account are consistent with the agreed Terms and Conditions and are therefore valid.

Kind regards, SpinTel Customer Service Tea

(How to used your if you fail to connect on my house.)

Super quick connection and great service. I made an order late in the evening as a new customer and even though the information received in the order confirmation stated that it may take a few business days for the connection, I was actually up and running by the morning. During the process of signing up, an inadvertent oversight on my part… Read more

occurred where I somehow ended up on a plan lower than the Ultimate plan I was actually intending to have and after learning that my connection was made super quick, I reached it for help via the chatline.

After the initial qualification made by the AI bot determining the type of help being sought, I was transferred to APPLE who was extremely helpful with providing me with the result I was seeking which was to have me connected to the Ultimate plan without losing the discount offer given to new customers.

Great work Apple. Your help is immensely appreciated. Also, a big thanks to SpinTel for your super quick service and I shall be looking forward to a long lasting relationship.

Cheers

Exceptionally great customer service experience – The SpinTel staff were always on the ball, ensuring that the connection was in place at earliest. I use my own router, and they helped me immediately speed check and ensure that I was receiving the correct speeds that I have subscribed to. My… Read more

wireless upload speed is rather slow, just under 5, whereas the subscribed speed should be 10 Mbps. But, with advice from the CS officer, when I tested speeds directly connected to the NBN Blackbox, the speed was correct, almost 10. I’ve decided to stay with this handicap until I really need higher upload speeds. There was continuous follow up until all issues were closed off. I was not at all pleased with their iOS App, which I have uninstalled. It could only do two things, 1) inform only the Total data used for the current period, without any breakdown and 2) had a link to take you to their website where one has to log in again to check any account details. Apart from that the customer service that I received was exceptionally excellent in these days where it is practically non existent in most service providers. Will recommend SpinTel anytime.

I changed providers from Telstra to Spintel. The transfer was immediate and painless. The connection has been reliable to now and speeds are great. I also have another NBN service at another address with Spintel. Show details

I would like to express my sincere appreciation for the exceptional service provided by Karen. Karen went above and beyond to help me resolve a challenging issue, dedicating her time and effort over three evenings to ensure it was properly addressed. She also spent approximately one hour and twenty minutes on the phone with me, patiently… Read more

troubleshooting the problem and guiding me through each step.

Throughout the entire process, Karen demonstrated remarkable professionalism, expertise, and patience. No matter how complicated the situation became, she remained calm, positive, and focused on finding a solution. Her extensive knowledge and commitment to customer service were evident in every interaction.

Karen is a true asset to the company. Her dedication, technical expertise, and outstanding customer care deserve special recognition. It is rare to encounter someone who is so genuinely committed to helping customers. I am extremely grateful for her support and believe she should be highly commended for her exceptional work.

My service was suspended due to my bill being unpaid as I have been in bed with the flu, and funds were not in my account. After speaking with Dar, and I had transferred funds to my card, the payment was processed and Dar informed me to stay online while a request was made to reactivate my account, which was suspended. Less than 1 minute later… Read more

Dar informed me my service had been reactivated and I was to go ahead and reboot my nbn box and modem/router, and continued to stay on the phone with me until both boxes had rebooted and were back online.

My service has been restored and I cannot thank Dar enough for the service and support as well as the patience that dar had, while making sure my service was active and I was able to connect to it.

Thank you so much Dar, you are fantastic at giving great customer service and support as well as remaining calm and courteous as well as patient and polite. This was an amazing experience and a very pleasant and enjoyable customer suppored phone call.

Thank you Dar Many thanks Simon anderson

The person who came to put in the NBN cable had a difficult job at our home due to the low roof space. He was patient and spent ages eventually managing to complete the installation. He worked so very long and hard and he was very late leaving. We are very grateful to him and his hard work is appreciated. Many thanks from us we hope his hard work… Read more

is acknowledged and rewarded. I also need to give grateful thanks for the Spintel technical support we received from Mal and Michael who helped me link the NBN to my modem and then to my nests. Michael helped me get internet access last night. Then I had to set up and link to my modem tonight. I had to download the modem app which took a while and then link it through my phone. Mal was just amazing he took me through each step slowly, and so I understood what I was doing. Both Technical support people were amazing. They were patient and kind and very gentle with this technophobe. They have my undying gratitude. I cannot praise them or Spintel enough. Spintel are quick to respond to my calls and have always been so. I have been with Spintel for many years now (I still have a .net account which I am keeping) and have found them to be a great company.

Customer service received from Pons was out standing. He was very helpful, kind & professional. Very much appreciated and highly recommend this NBN plan, great value for money and the internet speed & connection is much better than competitors. Show details

Exceptional Service from John B.! I recently upgraded my internet speed but was stuck getting a fraction of what I paid for. I spent hours troubleshooting to no avail, but John B. stepped in today and solved the issue perfectly. He was knowledgeable, patient, and pinpointed the exact configuration problem immediately. My speeds are finally where they should be. Huge thanks to John for his incredible help! Show details

I was reinstating a request for NBN now our electrician has created a path for installation. Dar helped me through the process with patience and checking with every step. Appreciated her confirmatins. Show details

I had a great experience with Spintel's customer service. Karen was efficient, professional, and responsive throughout the entire process. What stood out most was their persistence in ensuring everything was resolved properly and their excellent follow-up communication. They kept me informed at every stage and made sure all my questions were answered promptly. Highly recommended for their outstanding service and support. Show details

Dar was simply fantastic in helping me resolve this issue. She shows amazing patience, knowledge and ability to communicate. This was an initial setup of my new modem and Dar guided me through the process effortlessly so that all my concerns/issues were resolved. I feel somewhat elated that Dar has been able to guide me through this set up my new modem and that it is fully operational. Many thanks indeed. Show details