SpinTel NBN
Plus 50, Standard 25, Premium 100, etc... · See All
- spintel.net.au
- ✓ Verified company
- Award Winner 2023
- +1 more
5,751 reviews · Statistics
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SpinTel NBN is a ProductReview.com.au Awards Winner for 2023, 2022. Learn more
Details
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|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $64.95 | $59.95 | $84.95 | $54.95 |
| Typical Evening Download Speed | 50Mbps | 25Mbps | 100Mbps | 20Mbps |
| Promotional Monthly Price | $54 | $49 | $69 | $44.95 |
| Promotional Offer | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth). | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth). | Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth). | Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth). |
| Typical Evening Upload Speed | 20Mbps | 5Mbps | 20Mbps | |
| Max Upload Speed | 20 Mbps | 5 Mbps | 20 Mbps | |
| Service Type | NBN | NBN | NBN | Fixed Wireless |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps |
Excellent service
Premium 100I have just set up my service in my new home. Despite being technically proficient I was having issues with the setup. I called Gretchen in customer services who could not have been more helpful, patient or knowledgeable. I am now a very happy Spintel customer.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: January 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
service cancelation upon Mother enering Aged Care
Standard 25Mercy was an excellent customer representative. She answered my questions and gave options that I had not considered. Thank you Mercy.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: January 2018
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Capped Data
NBN 25 Service from Spintel
Standard 25Had no issues with service in my area. Evening speeds sometimes lower, but overall service was very reliable.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: December 2019
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Best choice moving to Spintel
Plus 50SpinTel offered the same plan as my previous provider for $20 less per month and the customer service has been exceptional. My service representative, Anne, made everything really easy - configuring my BYO modem and assisting me to do the speed tests and then actual internet configuration to ensure I’m receiving optimum speeds. Anne also kept track of what I’ve said in the past about my schedule and has contacted me within my awkward timeframes without fail to assist me. In my opinion, based purely on customer service alone, SpinTel is worth it.
- Connection Type: I don't know
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Data Type: Unlimited Data
Find out how SpinTel NBN compares to other Internet Service Providers
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Smooth transition from SpinTel
Plus 50I contacted SpinTel to finalise my account with them and used the chat function to do so. HARNIE was very responsive and helpful. Really appreciate her excellent service. If you need to use the SpinTel chat function, ask for Harnie and she will provide you with awesome service!
- Connection Type: FTTP (Fibre to the Premises)
Good speed and value.
Plus 50Good speed can get at least 45 at almost time and good price in the discount period.
I will be back if you guys get a decent deal again.
- Connection Type: FTTC (Fibre to the Curb)
- Start Date: June 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Upgrade
Premium 100Increase NBN speed from 50 to 100 and suspend mobile service. Cherry was excellent, courteous and efficient. Very happy with her service.
- Connection Type: FTTC (Fibre to the Curb)
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: 6-month contract
- Data Type: Unlimited Data
Best Internet Service in Australia
Premium 100I have been on Spintel for roughly a year and a half now and they have never failed me. The internet only broke down once and they managed to fix it with no issues! Their customer service was efficient, quick and very helpful! I also recently changed my phone plan to Spintel as they are really reliable and I would love to continue with them. Highly recommended for their reliability and service!
- Connection Type: I don't know
- Start Date: July 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Great service from remote tech Joie
Premium 100Tech was very patient and methodical helping to diagnose speed issues.
- Connection Type: FTTP (Fibre to the Premises)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Find out how SpinTel NBN compares to other Internet Service Providers
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good service
Plus 50Have been using spintel for almost a year, speed and service both are good.
- Connection Type: I don't know
- Start Date: January 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
NBN box mixup
Basic 15We had an incorrect serial number for our NBN box and spintel worked with them to ensure we had internet. Xyra was very helpful
- Connection Type: I don't know
Great technical support - but wait times are long after hours on both chat and phone (Nov 2023)
Plus 50I found Spintel tech support very supportive and eager to assist - my issue was eventually resolved. However I called after 6 pm and the wait time was 20 minutes on the phone and I could not get in touch with anyone on chat. Although, Chia from Tech support replied to my chat message the next day and was very helpful with the assistance I needed. Overall, I am a happy Spintel customer and hopefully I will be able to get by with lower wait times in the future if I need help.
- Connection Type: FTTB (Fibre to the Building)
- Start Date: December 2018
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Find out how SpinTel NBN compares to other Internet Service Providers
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Happy customer
Premium 100Angel (helpful person) was efficient and friendly. My experience with SpinTel has been all positive.
- Connection Type: FTTC (Fibre to the Curb)
- Start Date: September 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: 24-month contract
- Data Type: Unlimited Data
Very cool
Standard 25Rain customer service was very appreciative. Very nice person to deal with.
Thanks Spintel.
- Connection Type: FTTP (Fibre to the Premises)
- Start Date: January 2020
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Capped Data
Best on solve problems
Basic 15Thanks for the best and fast customer service! Really recommend it
- Connection Type: I don't know
- Start Date: June 2021
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Questions & Answers
Why are you still sending me monthly bills after you closed my account what the fk am I paying for now????????
Hi Georgia C,
Thanks for getting in touch.
Please send me a response with your SpinTel account number or phone number on file so we can take a look at this for you.
Kind Regards,
Belle
SpinTel
Hi
I recently moved into our new house in Melbournes outer northern suburb of Donnybrook 3064 and would like to enquire about nbn connection here please.
Kind regards
Denise
Hi Denise,
Thank you for reaching out. You can check out our latest offer in our website https://www.spintel.net.au/home-internet/nbn. Alternatively, you may call our sales team at 132210 Weekdays: 8:00am to 8:00pm, Weekends: 9:00am to 5:00pm
Regards,
SpinTel
Hi guys, looking to switch to SpinTel, question, do SpinTel cancell the other provider etc?
Hi there,
Thank you for reaching out. If you are transferring from another provider you remain liable for obligations and charges billed by them, which may include cancellation charges. That is why, it is important that once the service is transferred and/or active with us, you must contact your previous provider to make sure your account or service is cancelled with them.
Get an answer from our members and SpinTel representatives
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