Spoke to Cherry this afternoon who helped me setup my new NBN service. She was very patient with my lack of techinal knowledge and guided me through the setup process in a patient and nice manner. She was a pleasure to talk to and help me with the process and I am more than happy with the service provided. Well done Cherry. Greg Show details
I have received excellent service from both Donnalyn and Apple through the online chat. Both were very helpful. Internet has been connected at my new place for around 2 weeks and it has been very good so far, no issues. Show details
Jhun is an absolutely legend. Very patient and helpful guiding me through my network speed issue. In the process discovered the modem was no good and had it replaced within 3 days as it was under warranty. Jhun rang when stated and helped me configure the modem and mesh set-up. Thanks so much Jhun and Spin Tel Show details
Reviews with attachments
SpinTel's team were very prompt and active during the troubleshooting process for my home phone system. My service advisor Charm was fantastic, she resolved all my technical needs fast and very professional, she really has the charm in her customer service skills. Thanks for all your help Charm! Show details · 1
Great support for my VoIP service. Edward patiently stayed on the line while I set up my VoIP after moving to a new address. He provisioned the service from his end and guided me through entering the settings on my Cisco ATA, which I couldn’t initially log into due to an IP configuration conflict. After the move my WiFi services started seamlessly… Read more
from day 1, however the VoIP required some manual configuration on my end. This is the second time I’ve had to do this manually but Edward made the process much smoother. Phone is now working perfectly. Highly recommend! After being their customer for few years now.
That charm helped me with understanding my issues an helped me fix the issue I was having an got back to me when it was approved Show details
Charm was very polite friendly knowledgeable & charming. Thank you Charm Show details
I just joined Spintel on the 1000/100 plan. As a lot of ISP's are increasing their prices. Usenet speeds is not to bad 100+MB/s for the cheap price. I'm using USA usenet 50 connections. Just make sure you got a good router with SQM/QoS. I'm using OpenWRT. I have HFC. Show details
I am very happy with the professionalism that Heidi had towards me thank you very much and please employ more people like her Show details
SpinTel staffs were very patient and professional, the problem was solved very quickly. My new wi-Fi works very well now !! Show details
I couldn’t get the internet to work in my new house. Between the Spintel tech and myself we established that some Ethernet links were missing between the NBN box and my house Ethernet cables. The technician (Mel) was excellent in explaining what and how to check things. Show details
Thank you Apple for your pation to help me conect our nbn with the modem to have our first time internet with you, now our internet started work finaly.many thanks Apple. Show details
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After some basic troubleshooting with the ai assistant over chat. My issue was looked at by Claire and resolved rather quickly and politely. I was able to confirm I am getting the full speed of my plan. Show details
I required Spintel telephonic technical support to set up my TP-Link Archer VX1800v modem / router for my new Spintel Home Turbofast 750 FTTP ("Fibre optic cable all the way to my premise") NBN service I got installed a few days ago. I previously had a Premium 100 TTTN ("Fibre optic cable to the node") NBN service that gave me download speeds of… Read more
only 100Mbps. I dealt with Mark at Spintel Technical Support over the phone to get my modem / router configured and he did a fantastic job! Mark was very knowledgeable, helped me quickly to do the setup and did it all in a very professional and friendly manner, thanks and much appreciated! It was a pleasure to deal with Mark and Spintel in general, I received excellent customer service, and I am very happy with my new NBN FTTP internet service through Spintel that gives me really good and reliable internet speeds of over 750Mbps, a great improvement! Spintel provides this upgraded internet speed service at a very competetetive price, which is I am very happy with!
Haven't actually switched to Spintel yet but the chat system is pretty efficient after the " bot" directs you to a human being. Donna was very helpful changing my requested start date of my basic NBN FTTN service . No dramas. Show details
Excellent support; our special thanks to "Deborah", for weaving her magic and promptly speeding up our download speed, which for some unknown reason, has been running slow recently! Hats off to Deborah! :-) Show details
thanks to Carol for the helping very knowledgeable and fix the problem straight away Show details
John B provided excellent service. Is going to submit a report on my behalf Show details
Latest follow-ups
Charm was very helpful in getting our nbn connected after a few problems. Show details · 1
Follow-up · Speed and connection all good. The main problem we have is that the price has gone up a lot. Looking into new deals for Nbn.
Claire was helpful & informative even on some tech aspects that maybe should have been tech support.Answered my Q's clearly & came across as friendly. Only con is the usual Helpdesk issue of dealing with more than one person at a time so there are… Read more · 1
delays in responses so I might post several Q's before getting a reply. I've been a Spintel customer several times across the years - if Spintel rewarded loyalty I'd stay but the 'deals' are usually only for 'new' customers.
Follow-up · Happy with the performance - had a couple of teething issues at the start but Spintel sorted them rapidly. Speed available exposes some of our hardware - my laptop only has a 100Mbps LAN card. Just ran speedtest on Galaxy S23 Ultra & got 421Mbps, 10m from modem & 1 wall between. Plan deals are good - I think I found 1 that was lower for 6m but… Read more
New account, prompt connection with direct human personal service, thanks Abby for your service ! Show details · 1
Follow-up · Speed is exactly what I pay for, No dropouts, and no need for support , good ol fashioned service without interruption or B/S!!! Soooohhh happy with the savings after leaving my previous provider that 10 years of service and unwavering payment decided to jack my fees to unpayable! Thanks spintel for the Huuge savings!
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Positive reviews
Mark helped me alot I hope he gets a raise , very understanding he talked me through everything so simple and he cares about the customer service I really really appreciate MARK 10000000000 % thank you again MARK Show details · 1
APPLE was a great help with setting up my NBN. fast, polite n effective assistance.veey friendly n got me the help I needed. Made sure I was happy n went out their way to see i was satisfied. N I was. Thank u Show details · 1
Applied for Spintel NBN online, I was able to access my new service within 15 mins, I was able to create my account when I signed up and received a great discount for 6 months. No drop outs and speed too my expectations. I should have signed up with Spintel ages ago, excellent. Show details · 1
Negative reviews
Extremely horrible service. the calls are advertised unlimited, BUT, my phone was blocked for 4 days because I made over 10 mobile calls, this was while my son was very sick and even 000 number was blocked. i have been their client for over 6 years, i have 4 services with them, 3 mobiles and NBN, now I'm moving to another service provider. the… Read more
service centre is not in Australia, and they cannot do customer service in emergency as a result. HORRIBLE service.
I signed up with Spintel on their webpage and after adding my details, selecting my connection start date (27/08 – as I'll be overseas from 4/8) and put my direct debit details, clicked confirm and received a 404 error. OK, not a great start, gave it a while to see if I'd receive any confirmation email, but as I received nothing, I started a chat.… Read more
My first message was something like, 'Hey I signed up with a connection date of 27/08 but did not get any confirmation email as received a 404 error, can you confirm if my order went through or not?'. I provided my details, Spintel confirmed that they had me on their system. I asked for a confirmation email, they said, when the order is active you'll receive an email. I pushed, I wanted a confirmation email that I submitted the order. I was told 'You will receive an email confirming that we have received your order.' I didn't receive any email that day (yesterday).
Today, I get an email saying my connection has been transferred...My start date was set to 27/08...I call, they (Philippines offshore team) constantly try to blame me that its not in their system, even though the person on chat confirmed the order. They don't know what to do, they say, call your original ISP and ask them to reconnect you, we can't help.
I call Origin, they say they can't do anything as once its cancelled, even though its been paid, they can't reconnect the service. They said they'd escalate to their team manager who will call in 24-48 hours.
I call Spintel back and tell them, they need to take responsibility for their mistake, the only mistake I did was choose them. They go back and forth, make me wait ages, eventually a 'manager' calls me and says the same things, the start date wasn't in their system. I tell them to check the chat logs, the person confirmed that I am in the system and they did not correct me when I mentioned the start date in August. Their ' best resolution' was to give me $10 for my trouble, and for me to pay for my access now until I leave Australia and they will pro-rata my access in August for when I'm back. I've already paid for my access. Why should I pay again for their mistake? And why would I want to stay their customer after blaming me for their mistake and not settings things right? Offshoring services seems to be doing wonders for Spintel. Completely useless and incompetent.
Hi George, Thank you for taking the time to share your… Read more
One of the worst companies we have ever dealt with. They disconnected our home phone that is connected to a medical emergency service and have done absolutely nothing to fix it, they could not care less. They then made an unauthorised charge on our credit card that caused the bank to identify this as an unauthorised charged and stopped our credit… Read more
card. They are not open the times the say they are and there is no way to get any response on the week-end. They are incompetent, unprofessional and their staff give a different answer to questions every time I ask. Absolutely dreadful lack of service, we do NOT recommend Spintel at all.
Hi Shane, We're very sorry to hear about your experience.… Read more
Recent reviews
Over a few weeks I noticed multiple and fairly frequent dropouts in my internet connection, so I eventually started a chat with the Spintel folks – one Apple Jean, to be precise. It took a few days, as I think it was an nbn problem rather than a Spintel problem as such, but Apple Jean got it sorted. She was most pleasant and polite, and always helpful and encouraging. So overall I'm happy to report a good experience Show details · 1
I signed up to 750/50 plan cost $67.00 for 6 months, but recieved bill for 69.00. Called up customer service, spoke to Cherry who was very helpful on the phone who explained that 69.00 was pro rata and next bill will be as normal 67.00. So far I have great internet speed. Thank you to Cherry. Show details · 1
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Hello Shiva, Thank you for taking the time to share your… Read more (+1 reply)