SpinTel Standard 25

Phone connection time: 9 out of 10 Consultant : courteous & efficient Issue resolved during reporting time Consultant ran checks anyway Follow up: consultant promised a follow up call next day which she did I am a new customer and so far I am delighted with my decision to change to Spintel. Show details

John B. Was great!! Very active with responses. Fixed my issue himself in less than a few hours. Very polite. And it was all through whatsapp. So convenient. 5 stars!! Show details

Edward went to so much trouble to help me with delivery issues. Thanks to him I finally received my shipment of the modem I ordered. He even called back twice to ensure things were on track and offered to help with the installation if necessary. I was quite upset due to other circumstances but he talked me through. I have not received such good… Read more

service for a long time. Thank you Edward for your patience and thoughtfulness. They are fortunate to have you on staff.

When I changed my plan my landline phone failed to connect. Sarah had it sorted and ran some checks on my connection. All goog. Thanks. Show details

Thorough and good follow up in assistance – The consultant was persistant in following up and assisting with solving my problem of slow internet. Not sure yet how reliable my connection is.may need an update on the line in. Show details ·  1

Cherry was efficient, cheerful, and helpful. She listened and didn't ask stupid questions covering what I'd already told her. Thanks Cherry. Show details ·  1

I'm new to SpinTel but already very happy to be a customer! I had issues with my NBN box and first contacted Mel over the phone. Mel (sorry if misspelling your name) was absolutely fantastic, extremely friendly, prompt and on the spot, very kind and understanding, listening and then helping me quickly explaining everything I wasn't sure of with… Read more

patience.

I had to sent over some additional info and docs, but the email came with massage 'undelivarable'.

So I used the chat box on the website. After a few checks with the robot, I got Julius who was a pleasure to chat with. It's funny how you connect for a problem, but then end up feeling great from the interaction :) Julius was very quick to grasp why I'm contacting, and then very patient to explain and wait for me to do things properly; and finally, I believe, going out of his role - he found the confirmation I was after so to make sure things are successfully resolved.

Many hanks to Mel and Julius! And SpinTel in general. Wonderful team you've got guys :)

The Internet pack and the excellent support from the team is worth SO MUCH the time I spent to research for the best Internet provider. It made my life easier now. Couldn't be happier! Thank you :)

I am back with Spintel , I just signed up , but didn’t start well ; ever since I connected , I couldn’t watch you tube without being interrupted paused and reloaded until my screen froze ? Contacted Spintel ( there is still a long wait to speak with someone and if you use their message support ? Don’t waste your time because their message support… Read more

is very unhelpful and rude ! They will just stop responding without notice and live you stuck , if this merits a review ? The transcription of my interactions is been recorded . I decided to change provider because I am dying and cannot be bothered wasting the time I got left with this nuisance! But the guy that spoke to me ( mark) indeed was very helpful, not only he was helpful but is easy to see someone genuinely knowledgeable, after some instructions he insisted I should watch and check any improvement ! But this time he call me back , and that was outstanding ! He persevered and I believe he fixed my problem , don’t think k was getting the speed I was paying for , he never stopped calling me and frankly if it wasn’t for him I would have moved with Origen as they have my electricity account .

My eldery neigbour signed up with Spintel (with my help) for internet and a home phone service. Her original service was a phone only with Telstra, and being charged a fortune. Having a good connectionmy self I suggested Spintel for price and hewr basic needs. BOY was I wrong. We have HFC in our street. Initialy the home phone was cut over by… Read more

Spintel before the new NBN service was complete, and left her with no home phone for emergency. How do they think this works for someone that hasnt got a mobile!! Then we got her a good quality own modem/router would not connect after nbn activation, they couldnt make it work so they blamed the modem. !! I knew it wasnt as i tested the modem at another address and it worked fine. So I exchanged it, got her one they suggested, gues what that wouldnt work ether, their tec staff couldnt make it work !! after th 10th or so call the tchnican told me the setting they were giving me were wrong. He gave me the right settings and all good. Next was the home phone, the same technican got the phone conected registered and ringing using the original telstra phone. Four weeks later her phone stopped rininging, I went over and worked out the phone would make and receive calls but would not ring any more after 3 cals and 6 hours on the phone, trying 4 different phones, one brand new one I bought between the calls NBN comliant, they couldnt make it ring. Rings once and thats it. Their advice was all 4 phones were faulty thats including the new one !!! And refused to continue and fix the problem, and refused to accept that its and issue at their end . All excuses an noting more So they have left an eldery lady who is 90+ (and still sharp as a tack) and with life saving devices in the house without a properly functioning landline. They couldnt comprehend if the phone even rings once as it should its not the hand set. I was a level 1 support tec myself some years back and very tec savey both PC and Mainframes, so I had already done all the prelim checks etc before I called them. Be aware that if you are considering them think 3 times before signing up, and I myself am looking for another provider now.

Was following up on progress of my my new service to be installed and was so fortunate your customer service person Cherry was able to support me through numerous questions. In addition she committed to calling me back on progress when service was activated. Cherry was excellent ,spoke clearly and articulate well all the steps. A great representative of Spin Tel. Show details ·  1

I am satisfied with the service I have; it is a good service for daily use, and—most importantly—there is a good support team that is always responsive to subscribers. Show details ·  1

It took me a long time of waiting before your Agent Charm attended to me. She actually returned my call and professionally attended to my NBN Service Cancellation request. Charm did very well. Show details ·  1

I tried to sign up with Spintel using my full name as requested but then I tried to pay and because my bank card only has the first initial of my name, Spintel said that the names don't match. There was no way to go back and edit the account name so there was no way of me signing up with them. They make it really difficult which is a shame because… Read more

right now they are the cheapest provider.

Unfortunately I can't provide proof of purchase as they chose to make it impossible for me to purchase.

My conversion and assistance from Mel was very helpful. Mel was respectful & very quick & polite while arranging both my part payment & changing my payment method. I have no complaints regarding my NBN connection or service at all. Show details

Carefull with the Cancellation policy. They took easy money from me by the name of term and conditions. When you cancel , make sure Cancellation take place in proper manner way , otherwise you end up shocking one month bill even though you are not using their service anymore. Show details

Excellent service and outstanding customer support. I would especially like to appreciate Charm for being very helpful, professional, and patient throughout the process. She provided clear guidance, responded quickly, and made sure my concerns were resolved smoothly. Her friendly attitude and dedication made the whole experience much easier. Thank you SpinTel team and especially Charm for the great support. Highly recommended!" Show details ·  1

Cherry was wonderful and helped us through our first ever NBN connection, very attentive and resolved the problem extremely quickly. We are very thankful for her help! Show details ·  1

It’s good for streaming youtube videos but when streaming movies on other platforms ir browser, it is lagging at times. I’ve had same speed with a different provider in the past with bo such problems. Customer service is good. All agents, specifically Haide, been helpful. Show details ·  1

Claire was so lovely and helpful! She helped me set up my Wi-Fi and made the whole process really easy. She was super patient, kind, and friendly. Really appreciated her help! Show details ·  1

The customer service rep, Pons, was the best I've ever been provided with. He instantly knew what the issue with my router was, and fixed it faster than any other costomer service rep I've ever had from spintel! Show details ·  1