SpinTel Premium 100
Part of SpinTel Internet 4.4 

SpinTel Premium 100

 Verifiedspintel.net.au🏆 2024 Award
SpinTel Premium 100
4.5

1,293 reviews

PositivevsNegative
89% · 1,157121 · 9%
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Adequate Speeds Yes · No
Value for Money
4.3
Transparency
4.3
Customer Service
4.5

Reviews

1,293 reviews
Jha
Jha
  Premium 100

Cherry was Excellent. Positive attitude. I really enjoyed resolving my issues

Excellent and good attitude. I really enjoyed my session. This review form is too complicated! Show details
Value for Money
Transparency
A Segond
A Segond
  Premium 100

New account

Set up new account and reset email address with right one by Gretchen Show details
Nate P
Nate PSouth East Queensland, QLD
  Premium 100

Solid

Have dealt with them the last 10 years, minimal issues compared to others. Show details
Customer Service
Ian
IanNortheast, VIC2 posts
  Fair Incentive Premium 100

Resolved problem

It was a very pleasant experience, very thourgh and calm. Show details
Andy
Andysydney10 posts
  Premium 100

Good customer service

Rose tries her best to help me address the issue I have. Show how she cares about her customers. Show details
Vichita F.
Vichita F.
  Premium 100

Great customer service

I have issue that I need to change my NBN activation date. So I went on live chat and Carol assisted me very well on my issue. Show details
Doug
Doug4 posts
  Premium 100

Helpful experience from Arnel from Spintel

Arnel from Spintel was able to resolve our Internet connection over the phone after a power outage reset the router settings. He was very helpful. Show details
Liz
LizSouth East Queensland, QLD3 posts
  Premium 100

Very good customer service

Wait time for assistance was acceptable, about 10mins, then the staff member rectified the issued within the next 10 mins in a patient and clear manner. Appreciated the friendliness and professionalism. Show details
Doug H.
Doug H.
  Premium 100

Super fast set up

Francis was super helpful, made set up easy and quick. Highly recommended! Show details
Albert
AlbertSydney, NSW4 posts
  Premium 100

Good but should treat loyal customer better

Very good customer service, the representatives I have dealt with were always friendly and professional.

The connect is somewhat reliable, I get disconnected but that only happens occasionally and give I was using FTTB NBN there were quite a few things can cause the disruption.

The plan they offers are generally pretty good deal. BUT, they were unwilling/unable to charge me the current monthly rate because the rate is for "new customer" only. I don't see why I have to pay more just because I joined earlier. If anything I think i should get the new rate for being a loyal customer. Show details

Customer Service
Haissman
Haissman4 posts
  Premium 100
Value for Money
SpinTel
SpinTel   DM   
More
Mark
Mark
  Premium 100

Super helpful

Mary from the help line was very quick and super helpful in sorting my nbn issue when setting up my new router Show details
David
DavidSouth East Queensland, QLD
  Verified Premium 100

Help with Router Setup

DONNA demonstrated more patience than me. DONNA is AWESOME!!! Issue was easily resolved. Thanks DONNA. Show details
Jat
JatSydney, NSW3 posts
  Premium 100

Great customer support

The support staff was very helpful in moving to a business account. Very professional support. Show details
Matthew D.
Matthew D.Greater Melbourne (Outer), VIC5 posts
  Premium 100

5 stars

Gretchen was efficient in listening, assisting and fixing a problem I had. Her friendly tone was also much appreciated. Show details
See all SpinTel Internet reviews

Questions & Answers

Andrew C.
Andrew C. · Premium 100

I am using Telstra Smart Modem3 and if I changeover to SpinTel NBN, will the same equipment work?

SpinTel
SpinTel   DM   
Ashish G.
Ashish G.  

Hi Andrew,
I was using Belong modem and NBN prior to SpinTel NBN. When I moved to SpinTel NBN, my Belong modem worked without any issues. So your Telstra Smart Modem3 should also work if it is compatible with the NBN Network. Thanks

Witold Konarewski
Witold Konarewski · Premium 100

Is Fritzbox 7590Ax suitable for FTTP connection of your service?

SpinTel
SpinTel   DM   
See all SpinTel Premium 100 questions

Details

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SpinTel Standard 254.5 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79.95$74.95$59.95$54.95
Typical Evening Download Speed 100Mbps50Mbps25Mbps20Mbps
Promotional Monthly Price $69$64$49$44.95
Promotional Offer

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth).

Typical Evening Upload Speed18Mbps18Mbps5Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Max Download Speed 100 Mbps50 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneStandalone
Service TypeNBNNBNNBNFixed Wireless
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024
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