I asked a curious question in relation to current NBN Plans available vs my current plan at my address. JHUN was happy to assist with my question and gave me the response and answer I was seeking. He clearly explained that my current plan is one that is being phased out. He also explained how a FTTP Upgrade is currently underway and that I will be notified when this upgrade becomes available at my address. Show details
Reviews with attachments
To whom it may concern, I share my experience with the Internet Service Provider, Spintel Internet. The plan I am currently under is the NBN100 which is no longer available to new customers due to changes within the NBN. I researched and compared their pricing plans for the same speed to other providers. I found Spintel to offer the lowest price… Read more
to consumers, for the same speed and connection reliability.
I would conduct a speed test through Ookla and found it matched the service I am currently paying for. I did encounter a problem in late 2025 as I was experiencing frequent dropouts. I contacted support. a remote reset was complete and my connection improved afterwards. The process was completed within approximately 42 hours, from when I submitted my concern out of business hours and the time-frame I was given to monitor any changes.
I attached a screenshot of my current speed, captured on 26-03-26 at 17:08. For accessibility, it reads 97.75Mbps download and 18.35Mbps upload. As I am using a VPN, it has decreased the maximum download speed by 2.25Mbps.
I note that I have never encountered any billing issues and can recommend this service to others. I thank John B for his support for when I had questions about my service in the past, and for assisting with my FTTC to FTTP upgrade.
Please note,
I do not have any experience with their phone plans. I am unable to comment on that. I am also NOT receiving any reward for posting this review.
It took short time to connect. The connection is very relatable and some issues with NBN where fixed within 30 minutes. Show details
Excellent service's provided by the telecommunications company SPiNtel for a free month trial click here Temple & Webster Trade+Commercial Program https://hype777.com/RF289007725 Show details
I have just switched to Spintel as their 6 month offer for NBN 100/20 plan was almost $30 cheaper than my previous provider. The switch was really simple, all online and received an email on the morning of the switch advising it had been completed and my connection was ready. The following day I did some testing of connection speed and noticed I… Read more
was only getting about 40/18Mbps. I contacted the help desk via the online chat and was put through to Xyra who ran me through a couple of steps to reconfigure my router. In less that 10mins I was back up and running with the correct speeds. Really good experience with Spintel so far!
Finally able to receive help from someone who cares and has expertise at Spintel NBN – Having had no positive action from Spintel since 15/11/24 when I was connected to FTTB (up from FTTC), I was contacted & received support from HARNIE from Spintel and he/she was able to fix my upgraded speed issue within a couple of minutes. I just wish that more Spintel customer-liason staff could have been as efficient and therefore, I could have had this resolved weeks ago. Show details
No internet for over a week. Our modem failed last Monday, so were waiting for Spintel to send us a replacement. Spintels contracted courier is Team Global Express who are rated as 1.2 stars on this site, 96% of their customers are unhappy with their service. Tracking shows at Brisbane Airport last week, no updates since. Spintel customer… Read more
service is none existent. You get an Ai generated response which just repeats your messages to them apologies but offers no solution. They say they can't do anything about there couriers service they contracted. What a cop out. "Your only as strong as your weakest link". So you have been warned what to expect if you move to Spintel. When the modem was working we have to power cycle it at least twice a week. I use my telstra network data on my phone to stop the messages informing me of no internet available. You will likely see an Ai generated Spintel customer response informing they appreciate feedback it makes them better. Which is of course rubbish, Spintel are cost driven and don't care about customers. We purchased a Spintel recommend Router locally to get our internet up and running again quickly, but there customers service didn't want to use it because it wasn't purchased from them. So we returned it where we purchased it from. Will be talking to the ACCC next to raise an official complaint and seek advice. Currently reviewing ISP's so we can get reliable internet again. I contacted Team Global Express they asked me to contact again in 48hrs if the modem doesn't turn up. Enough is enough, I asked them to return the modem to sender (Spintel) if it turns up. We'll move on with another ISP.
Latest follow-ups
FTTN to FTTP upgrade – I was recently offered the opportunity to upgrade from Fibre to the Node (FTTN) to Fibre to the Premises (FTTP). The experience was very positive, from the initial contact to the completion of the project. I appreciated the professionalism, patience… Read more
& courtesy. Also, the communications kept me up to date throughout the process. I was made aware of every step. The appointment for the installation was immediate & completed successfully in the shortest possible time. The service is most satisfying & maintained to the highest standard that Spin Tel is known for amongst the main Internet Service Providers.
Follow-up · It has been some time since my initial transition from FTTN to FTTP with SpinTel, and I’m pleased to report that the service has remained rock-solid. Here is a quick update on the most common questions: Ongoing Support: I have required absolutely no technical support or troubleshooting since the day of installation. The connection has been… Read more
Newly signed, needed minimal Tech Support to simply switch my modem from the existing service over to spintel. There is no Tech support. None. They claim there is an online chat service, however, tried that and was 198 in the queue, which never… Read more
progressed after an hour. So appears no Tech support whatsoever.
Tried phoning them, but on weekends there is no human that works for Spintel that you can speak to. None.
Therefore, unless you have high-end tech skills do not sign up with this company. I cannot comment on their Internet service as I was never able to get connected!
UPDATE: stayed in the above tech support chat queue for 5-hours, only progressing to 100th in the queue (meaning it would have taken ~30 hours in the queue to get support), only to then get bumped because it became ‘outside normal business hours’ and the queue closed(!!).
So bad almost comical.
Follow-up · After the initial connection issues, the service has since been stable and consistent with speeds as advertised. No complaints about the ongoing broadband service. Only complaint now is once the signup discount period ended they had been regular price increases, making it much the same price now as the previous telco I left! So might be time to move on again.
Hi Vulch, Thank you for taking the time to share your… Read more (+1 reply)
I reported problems with my NBN connection which SpinTel analyzed and advised me of an NBN update, something of which I was unaware, I now get such messages from the NBN. The service from SpinTEl is amazing, far better than other companies I have dealt with! Show details
Follow-up · NBN went through a large update in my area and while there has been no observable difference in speed there has been a definite improvement in reliability. Spintel rang the NBN group who advised them of the upgrade, something I did not know.
Positive reviews
I was having issue with my router, i spoke to donnna online and she was very polite to help me to solve the issue. I was struggling with the connection but she made it so easier. Muhc more appreciated and Thanka Show details
Harnie was extremely helpful with my technical difficulties. She was patient and helped by giving step by step instructions. She also called back to ensure everything worked. Wonderful Show details
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Great tech support by Clare. We sorted my internet speed and phone call quality issues in 30 mins. She was very understanding and helped throughout the process. Well done to Clare and Spintel Show details
Negative reviews
Called SpinTel today to cancel my services, NBN and 2 phones as I’m moving interstate to a black spot area and companies that use the Optus network do not work there. I have a number of complaints about SpinTel: 1. Their billing is strange, most… Read more
companies you pay in advance so when you cancel your services there is usually nothing more to pay as you are ahead. But with this company the bill is generated say on the 6th of the month, it comes out of your account on say the 13th, but you are paid up until the end of the month. It is very hard to keep track of where you are because they extract the funds in the middle of your cycle. Knowing I was cancelling I wanted to do it before my billing cycle renewed from my bank which was the 13th. [Name Removed] that I spoke with on the 11th told me there was nothing further to pay on my account, as in zero. Then just a few days later another $132.43 was taken out of my account. It felt to me like they took another months worth when I'd already been told there was nothing further to pay and believing that I was paid up to the end of the month for February. Very annoyed by the false information given to me by [Name Removed].
2. They have issues with their decisions on where they send their 2fa verification to, for a customer to be able to log into their account. I was paying for 2 services, my old phone number and my new phone number, they were told I was just using the old number until I transferred everything across to the new number. But they chose to send notifications to my old number, including 2 factor authentication. This meant once the old phone was reset for sale I could no longer receive those notifications and therefore could no longer sign into my account to view my bills. Even though I'd been paying for the new phone number for many months they still wanted me to go through all the 100 points of ID to be able to send the notifications to the new number instead. Highly irritating and unnecessary if they'd done the job right in the first place.
3. I was never once able to view and download my bills, most other utility type companies I never had a single issue accessing my bills from emails sent. Again highly irritating and a huge problem!
4. After I cancelled my services, for both my mobile and the NBN, I was told I had paid up to the end of the month including the final day, 28th of February. So I expected to be able to still use these services up till the end of the day on the 28th! Not only did i get a further bill for $2.16, but they cut my services off at 5pm on the 28th, they robbed me of 7hrs of service that I had already paid for!!!
This is highly unprofessional and roguish and unfair. I was moving interstate and I needed to access the internet urgently on that last day. I was not happy and I will never ever recommend Spintel again.
LOOK ELSEWHERE
Follow-up · I paid up to the 28th of February, which includes all of the 28th, yet they cut my nbn off at 5pm that day, robbing me of 7hrs of internet and phone use, which I already paid for and had badly needed to use. Then had the gall to charge me $2 something for I’m not sure what. Yet they owe me! Seriously in the beginning I thought they were good, but no, they aren’t really. Still 1 star!
Hi There, Thank you for taking the time to share your… Read more (+1 reply)
Beware that if you want to leave Spintel, they do not adjust the final bill to your leaving date. So leave just before the end of a month. I left on the 3rd of the month and I am still being charged for the whole month ahead. The payment is not due until the 23rd and there's plenty of time to fix it but they will not. (They were fine until then.) Show details
Hi There, Thank you for taking the time to share your… Read more (+1 reply)
Easily the worst NBN company I've ever dealt with, which is saying something because a lot of them are horrible. Signed our grandparents up to a basic NBN plan, with the $10 VOIP plan on top. Firstly Spintel straight up cancel the number they've had for over 30 years, but then they don't end up connecting any number at the same time, leaving my… Read more
grandparents without any sort of phone. Unfortunately they're too stuck in their ways to learn how to use a mobile phone, thankfully this was the situation that convinced them otherwise. Spintel had no care in the world for the fact this was their main point of contact, or their old number had been removed despite citing that we wanted to keep it. All while the Optus 000 Scandal was happening. Thankfully AussieBroadband were able to recover the number after placing it in quarantine and saved the day.
Spintel finally churn the number across and on the first bill my grandparents get charged for all calls despite them being included in the $10 plan. According to Spintel support this was my fault for not choosing the correct plan. Even when showing a screenshot of the order confirmation they still were trying to play it off like it wasn't their fault and then finally when waiving a bill had the audacity to reference it as a goodwill gesture.
Offshoring your support is one thing, but how about actually training these staff members to be competent. From bringing my grandparents service over, to all the nonsense since, they absolutely won't be staying with this crappy company.
Hi Toot H, Thanks for getting in touch. We are sorry to… Read more (+2 replies)
Recent reviews
Jhun from Spintel was extremely helpful in walking me through the process of getting my Modem set up He showed supreme patience and stuck with me for over an hour until the job was done I am for ever grateful. Very different from my experience with other company's technical support Show details
Charm was engaged from the beginning, took my troubles seriously, rang me back as she said she would, got the results achieved in quick time, A delight to deal with, 10 out of 10 from me.⁹ Show details
After upgrading my plan it still didn't reflect 2 hrs later. Contact Spintel and was lucky enough to get Dar who took after checking my connection reset at Spintels end which got things working immediately with much faster speed. Thanks Dar much appreciated Show details
Very good gentleman eof , he was so paciente helping me to get in my wifi again I can't pronanciate is name . He deserves all the wage the spintell pays him . Or even more .thankyou. Manuel Silva. Show details
Amazing service from Clare at Customer Service. She spent an hour over (and multiple phone calls) to help us get our connection working after we changed our modem. Thank you so much, Clare! Show details
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Shane was very helpful and patient in assisting me with my enquiry. She explained everything clearly and made the process easy. Thank you for the great support, am happy with using spinTel. Show details
I was very satisfied with the technical support. All my questions were answered, and I received very helpful assistance. Thank you very much, Pons, for your help! Show details
This review is nothing about how reliable the spintel nbn service is but is all about the customer service I received over the phone from Emma ,yesterday I got a fibre to the premises upgrade,the nbn technican left without my service actually working,I couldn't connect to anything,the service I received from Emma over the phone is something I've… Read more
never experienced before,she is amazing,I was on the phone with her for about 2 hrs and sorted everything out for,what an absolute asset to your company, fantastic work Emma.
It was such a pleasure dealing with Mark and Darlene who manage to answer all my questions and also provided a great service with ordering the NBN plan and the NTD box. You could not fault the service by Mark and Darlene. They were awesome! Show details
Excellent customer service! Pons is a star! He assisted my query today with patience, took the ownership and provided a solution that no longer needs my further actions. Great experience! Show details
Mel was really helpful in correctly configuring my new modem router to connect to the internet and worked carefully through each problem as it arose until finally we had everything set up and stable. Show details
Heidi was fantastic. She cancelled my FTTP order due to not being able to connect at my property. I am being connected to the 100mbps plan which I am happy about. The ease of the transaction was extremely satisfactory. Show details
I am a new customer with an activation scheduled for the end of next month. I had a few queries, and Donna was extremely helpful in addressing all of them. Her promptness and professionalism made the process seamless. Excellent customer service—thank you, Donna, for efficiently sorting out my requests. Show details
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Hi Inskip3, Thank you for sharing your feedback. We… Read more (+1 reply)