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Spintel Standard 25
4.3 from 611 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.3 (474)
  • Transparency
    4.2 (414)
  • Customer Service
    4.4 (498)
  • Adequate Speeds Yes (372) · No (53)
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Customer Services

published

Excellent and very professional customer service. The responses from the support technician / engineer were prompted and professional. In general, The connection was reasonable reliable. The problem occurred due to NBN network, customers were not informed / updated on time.

Value for Money
4/5
Transparency
4/5
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Great service and support

published

The internet has been quite reliable since I use it a number of years ago.
Due to moving house I have to disconnect my Spintel, otherwise I would have stayed with them.
Thank you Carol for your support you have given recently

Value for Money
4/5
Transparency
4/5
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Angela G.
Angela G.Central Highlands and Goldfields, VIC
  • 3 reviews

Great Customer Service

published

John helped me to reconnect to the internet. He was very patient and gave clear instructions to help me re-connect. He was polite and very friendly throughout the call. I didn't have to wait very long for customer service to help me with my problem.

Value for Money
5/5
Customer Service
5/5
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Adam
AdamSydney
  • 2 reviews

Fast and reliable

published

Fast and reliable broadband, no issues in getting setup, and great customer service from start to end particularly form Leister! I would highly recommend Spintel if you are looking for a new provider.

Value for Money
5/5
Transparency
5/5
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Great service and support

published

Teresa was very patient and supportive of my NBN issues. She was very pleasant to work with and a great help in getting my connection back on. She even followed up with me the next day to ensure connection was satisfactory

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
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Scott
ScottGreater Melbourne (Inner), VIC

Mercy provided great installation support!

published

Cannot yet comment on the wifi itself but the support over the phone for set up was fantastic. Mercy provided specific step by step support that was easy to follow.

Value for Money
5/5
Customer Service
5/5
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Congested Server Issue Resolved

published

The speed dropped on the service but after contacting Spintel Customer support they were able to resolve the issue remotely after a few days of investigation. Apparently my service was connected to a congested server. After they connecting my service to a different server the internet speed was restored to advertised speeds 25/5 and now working very well. Mark from Customer service was very helpful in resolving this issue.

Value for Money
5/5
Transparency
5/5
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Next

Very helpful

published

Had a trouble setting up modem. Customer service is very helpful. It was almost an hour conversation on the phone. Kylie was so exceptional and friendly (from Sydney!) highly recommended!

Value for Money
5/5
Transparency
4/5
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Leister helped a lot

published

Hfc connection was down and leister helped me to get it running again. Nice service, very easy to follow instructions and reset my modem. Thank you very much for your support

Incentivised Review No
Connection TypeHFC (Cable)
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Heather
Heather
  • 2 reviews

Great customer service

published

Kylie did a great job in helping me solve my technical issues. She was very experienced and was able to help me very quickly. I was very impressed. Great service!

Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
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Himanshu
Himanshu
  • 3 reviews

Reasonably priced and prompt response to any service request.

published

I have been a customer of Spintel for over 2 + years and apart from couple of disruptions which were promptly attended to, never faced any problem. I recommended them on reasonably priced, good speeds and prompt response. Thanks Carol for quick response.

Value for Money
5/5
Transparency
5/5
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Chris
ChrisPerth, WA

Great customer service

published

Murphy was very helpful. I needed to cancel my service as I am moving interstate. I hope to establish a new Spintel service in July,22. And, hope that the rate is competative.

Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
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Perfect service and great agents to reach out for

published

Overall was alright but do experience some dropouts once in a while and after a night or two the service will be back to normal. Had issue with relocating service but agent over the phone was super helpful to walk me through the reconfiguration of modem until I get my connection back

Value for Money
4/5
Transparency
4/5
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Terry
Terry
  • 4 reviews

Perfect

published

I needed my nbn turning off for a while, done with a phone call thank you very much

I also had to verify that my new card I’d entered was working fine

Value for Money
5/5
Transparency
5/5
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Christine Boulter
Christine BoulterGreater Melbourne (Metropolitan), VIC

Amazing patience , knowledge & assistance configuring my modem by Spintel

published

I had no idea how to connect the modem sent to me. But Carol from Spintel was so amazing and patient with me. This enabled me, a woman in her 70s, to have success in configuring my
Modem & connecting my internet. This has been a HUGE boost to my self confidence to be able to do this & have some understanding of how it works. I can only thank Carol for her clear instructions and knowledge which has now made me feel capable again! This is so very important for elderly people who feel inferior because new technology can be confusing at times. Well done Carol & Spintel !

Value for Money
5/5
Incentivised Review No
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Questions & Answers

Hilary B.
Hilary B.asked
Standard 25

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
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Spintel Standard 25

Details

Compare all 7 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 24Mbps
Promotional Monthly Price $49.00
Promotional Offer

"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"

Typical Evening Upload Speed4Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
Max Download Speed 25 Mbps
Compare all 7 SpinTel Internet
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