JR was a great help and assisted me with my issues that I faced and proposed a solution to the difficult situation that I faced. JR was incredibly helpful and kind.
Amazing customer service by Edward. He was very helpful and guided me through on how to make changes through the app. Will be sure to recommend Spintel to everyone I know.
- +1
Pros: Seamless Onboarding: The sign-up, equipment delivery, and initial installation process were excellent and hassle-free. Strong Performance (When Stable): When the service was running well, it was incredibly fast and easily met the demands of our 3-adult, 9-device household. Cons: Severe Instability: Performance was initially excellent but… Read more
quickly became extremely patchy. We suspect the local tower was highly oversubscribed. Hardware Woes: By the 10-month mark, we were forced to reboot the router up to 3 times a day just to maintain a connection. Sometimes this provided hours of relief; other times, it only lasted minutes. Poor Long-Term Customer Support: Support calls and online chats invariably defaulted to blaming maintenance work on the Optus tower or applying temporary network fixes that dissolved within the day. There was no commitment to a permanent fix, with support operating on a "clear the ticket and move on" mentality. Ineffective Hardware Replacements: SpinTel was forthcoming with a replacement router, but performance was no better, indicating the issue was with network congestion rather than faulty hardware. Congestion Patterns: Performance degradation noticeably peaked during business hours, severely impacting daytime reliability. Recommendation:If you are located in the Corinda (4075) area, I would not recommend SpinTel, Optus, or any other provider utilizing the Optus mobile phone network for home broadband. The instability makes it unsuitable for those who rely on a consistent connection.
There are a few screen shots of speed test results attached to support my claim of instability. I do not have a screen shot of the many times speed test was unable to run due to "a poor connection". When it was good, it was very very good. When it was bad it was horrid.
Reviews with attachments
Excellent customer service from Charm! She’s really nice throgh our services very kind and polite. Thank you so much Charm.
Spintel, I think, are like most internet service retailers. To me, there seems to be more than arms length distance between customer/tech service and the wholesaler, in my case Optus for a 5G wireless internet service. I had numerous problems with the internet "dropping out" for reasons that were not clear. Was it the incoming signal? Was it a… Read more
problem with the modem? There seemed to be a real lack of technical information available to see exactly where the problem was. The modem itself has a log file which I assume they would have had access to but no attempt was made to analyse this. And of course every call for help went through the same process: -Have you turned the modem off and on? -We need to do a factory reset (nightmare)!! -Have you tried moving it to a different location (why, when it had been working fine for the last 12 months where it is in the window, looking at the tower)
Having said that, the service has now settled down and the speed I'm paying for has been reliably maintained.
Excellent service from john. Thank you. Offered very good advice.
Changing Home Internet plan – Brian and Jason helped me change my 4G 25Mbps Unlimited Home Internet to 5G 50Mbps Unlimited Home Internet. Also when I was on hold the hold messages started to talk over each other. Show details
Best support services, kc – Hi. Today kc support me in spintel 5G connection matter.. she's soo fast accurate and fantastic on the job. I really happy and recommend spintel 5G unlimited plan i got 385MB receive and between 59 to 200 MB upload... There support services amazing. My experience with KC is 10 of 10... Best of best Thans Show details
Latest follow-ups
Cherry was amazing,very polite, understanding and… Read more
patient,very knowledgeable and sorted my problems very efficiently, a pleasure talking with her, would recommend her to anyone, wish I could contact her straight away I f I had any further problems
Follow-up · Excellent no problems, everything fine, highly recommend
Follow-up · Cherry was excellent, unfortunately I have after 20 years had to move to tpg , spintels attitude to loyalty is now pitiful, their prices have increased massively,they have charged me for service I did not receive and have also demanded I refund… Read more
Follow-up · Horrible,absolutely no loyalty to a customer of 20 years, found out they had been charging me many years for a landline I don’t have, they then… Read more
Hi John R., Thank you for taking the time to share your… Read more (+1 reply)
Excellent speed, no drop outs at all, first time in 4 years my wife could stream her shows while i was downloading at the same time with no problems. Customer service is exceptional. Answering my call within two rings and was greeted by a lovely… Read more
lady by the name of Yel, my inquiry was addressed immediately. If you have taken the time to read this, then do yourself a favour and sign up with spintel now.
Follow-up · 12 months on and still have great speed. I game a lot while my wife is on the computer/streaming shows as well as a vast amount of devices that are connected to the Internet. No unexpected fees have appeared and have never had to do a thing after set up. I mite add that i put both of our phones on the spintel plan and haven't regretted that decision at all. One bill no hassles.
WARNING This company rips off long term users - we have been with them several years over which time they have raised our plan to$93 per month and I can jump in and but the identical plan (nodiscounts) for $55 per month. Thier explanation-you are on an old plan. ABSOLUTE RIP OFF -AVOID DOING BUSINESS WITHTHESE FRAUDS !! Show details
Follow-up · Still no resolution bunch of rip off merchants will be changing provides this week
Hi Grant, Thank you for your feedback. We’re sorry to… Read more (+1 reply)
Positive reviews
I’m not really sure what my service is. All I know is that it is NBN fiber to the home and that it was incredibly slow. Edward was very patient with me and my internet is now lightning fast. If I could kiss Edward, I would.
Find out how SpinTel Wireless Internet 5G Unlimited compares to other Internet Service Providers
Know better, choose better.
After explaining the issue to Claire she quickly replied telling me what to expect and after few hours the issue was resolved to my satisfaction. I would recommend the Spintel’s 5G service.
I dealt with Mia, via phone in both hooking up and disconnecting my 5g wifi, unfortunately I was in a situation/location where the service didn’t work really well. I needed internet and tried though. Mia was very supportive with her knowledge around my situation. Will definitely use spintel when I get my situation sorted, with the local nbn connection
Negative reviews
The operator was great but...The idea that you want me to rate the experience online, not just for your company but for the whole word to see and then I have to sign in, privacy invasion and realy rude to expect customers to have to give public review, product reviews make money from this so I'm now supporting another company's profits. So now… Read more
this is terrible experience and invasive And now because I've stated that there is influence and profit made Spintel now want me to proceed with mediation. What a bloody waste of customers time and bloody unprofessional.
Hi Dr B, Thank you for taking the time to share your… Read more
Very disappointed with SpinTel. I was on a $50 international calling plan and stopped using international calls as soon as I received the notification that my allowance was exhausted. However, SpinTel charged me nearly $200 in excess international call fees. The issue is that the SMS usage notification was sent around 24 hours late. I had no way… Read more
of knowing I had exceeded my allowance until I finally received that message. I raised this with SpinTel and explained that I acted immediately once notified, but they have refused to acknowledge the delayed notification and are insisting I pay the full amount.
This is extremely poor practice and places all the risk on the customer, even when the provider’s notification system fails. Be very careful when signing up with SpinTel, especially if you rely on usage alerts to manage your costs.
Hi Parinaz M, We’re really sorry to hear about your… Read more
Worst worst internet service EVER.. it is always sooo slow and constantly loading if trying to watch a movie etc.. I switched up to 5g and I think it’s actually worse than ever.. don’t waste your time and money with this company it is disgraceful.. very unhappy
Follow-up · Well I moved up to a 5g wireless modem and even though it still loads during a video, it has a very slight improvement But overall I would never recommend spintel , I plan to move to Telstra , they were the best of the bunch
Hi There, Thank you for your feedback and we’re sorry to… Read more
Recent reviews
CARA WAS VERY HELPFUL AND A PLEASURE TO TALK TO VERY UNDERSTANDING AS I had just come out of hospital and Wasvery slow to respond to her help to set up our new phone number
I am very impressed with the service Abby provided. She was very pleasent, helpful and took the time to assist me with everything . It was a pleasure to be helped by such a lovely lady. Thank you Abby, you made my day. Fond regards Jorgen.
Contacted Janice with speed problems of internet. She walked me through numerous troubleshooting options. The connection was working properly. My modem was outdated. Janice rang me to follow up. Customer Service is very good with Spintel
We had no internet connection from Thursday night, 23 April 2026. On Friday morning, 24 April, we contacted SpinTel by phone. A technician called MEL was extremely helpful and spent a lot a time guiding us patiently step by step to eventually reset the modem until the internet connection was re-established. We are most grateful to MEL and congratulate SpinTel for having such a great technician working for your company. Show details
Find out how SpinTel Wireless Internet 5G Unlimited compares to other Internet Service Providers
Know better, choose better.
This time I had a great experience with customer support, Mia helped and answered my query and resolved the issue quite efficiently, honestly better than what I expected based on my previous experiences with spintel customer support. Show details
Needed to report a network issue so I called Mia at Spin Tel, I did not have to wait for a long time on hold like other providers ( from my experience) the network issue was diagnosed as a tower signal failure and MIA got straight onto the Optus network repair network and my internet connection was quickly restored. This is the only issue I ever… Read more
had with the network and stuff like this happens. Very appreciated Mia at Spin Tel follow up after the network was restored as well.
I am very happy to state that SpinTel services exceed my expectations, and the customer service is exceptional. Today, I processed my service cancellation through one of your customer service personal (ANGI) and I very much satisfied with the quick and effective response that I received from her. Thank you so much for your services. Show details
Mark has been a huge help today, when I couldn’t update my bsb and account number, Mark came through. I give mark and spinel 10/10 and I love the unlimited internet. :)
I truly thanks for your customer service staff assistance today. Her name is Deborah. She kindly clarify my questions for the bill and help me update my bank account by calling me in the evening. She also kept patience to listen to my concerns about the personal information security. Then explaining how our personal information is secured safely… Read more
by Spintel. Thank you for her kindness to help build my trustworthiness to Spintel and Optus. I also want to recommend Spintel to my friend for high quality of customer service and stable internet. Thank you so much, Deborah and Spintel.
Mei-Lan
Overall the performance has been excellent, with speeds generally well in excess of those advertised (for example 430/13.4 Mbps today). Unfortunately the internet connection has been dropping out intermittently for periods ranging from a few seconds to several minutes, even though the 5G signal strength remains strong. I have had a series of… Read more
exchanges with Carol of their tech support via the web chat, and done various tests she has requested. Finally we are agreed the modem is faulty and they will send me a replacement. Carol has been very helpful, and I hope this will resolve the problem.
I had to have my home phone connected to the internet as I have had a new Modem installed recently. Dar was so good and patient today helping me to connect it properly. She was really good so many thanks to her.
I phoned Spintel and spoke with Luke concerning lag in my connection. Luke mentioned that there maybe degradation on the line or with the router. Luke was patient and very thorough in assessing my issues. It has been deemed that I eventually will need to replace the router. I will look at doing this if it starts to get worse. Thanks Stuart
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jeff M., Thank you for taking the time to provide such… Read more