Was forced to find another provider after a reliable 5G wireless service for over a year went downhill. Spintel was unable to fix my technical issue, although the customer service is first class from everyone involved. John B phoned today to confirm my modem was received and there's no further payments required
Thank you very much Haide for helping me reconnect my internet today. The instructions were clear and easy to follow, and my internet connection is now working well. I appreciate the friendly and helpful service.
Reviews with attachments
Cherry was very patient and very helpful and at no time was she impatient with us. Show reply
Excellent customer service from Charm! She’s really nice throgh our services very kind and polite. Thank you so much Charm.
Spintel, I think, are like most internet service retailers. To me, there seems to be more than arms length distance between customer/tech service and the wholesaler, in my case Optus for a 5G wireless internet service. I had numerous problems with the internet "dropping out" for reasons that were not clear. Was it the incoming signal? Was it a… Read more
problem with the modem? There seemed to be a real lack of technical information available to see exactly where the problem was. The modem itself has a log file which I assume they would have had access to but no attempt was made to analyse this. And of course every call for help went through the same process: -Have you turned the modem off and on? -We need to do a factory reset (nightmare)!! -Have you tried moving it to a different location (why, when it had been working fine for the last 12 months where it is in the window, looking at the tower)
Having said that, the service has now settled down and the speed I'm paying for has been reliably maintained.
Excellent service from john. Thank you. Offered very good advice.
- +1
Pros: Seamless Onboarding: The sign-up, equipment delivery, and initial installation process were excellent and hassle-free. Strong Performance (When Stable): When the service was running well, it was incredibly fast and easily met the demands of our 3-adult, 9-device household. Cons: Severe Instability: Performance was initially excellent but… Read more
quickly became extremely patchy. We suspect the local tower was highly oversubscribed. Hardware Woes: By the 10-month mark, we were forced to reboot the router up to 3 times a day just to maintain a connection. Sometimes this provided hours of relief; other times, it only lasted minutes. Poor Long-Term Customer Support: Support calls and online chats invariably defaulted to blaming maintenance work on the Optus tower or applying temporary network fixes that dissolved within the day. There was no commitment to a permanent fix, with support operating on a "clear the ticket and move on" mentality. Ineffective Hardware Replacements: SpinTel was forthcoming with a replacement router, but performance was no better, indicating the issue was with network congestion rather than faulty hardware. Congestion Patterns: Performance degradation noticeably peaked during business hours, severely impacting daytime reliability. Recommendation:If you are located in the Corinda (4075) area, I would not recommend SpinTel, Optus, or any other provider utilizing the Optus mobile phone network for home broadband. The instability makes it unsuitable for those who rely on a consistent connection.
There are a few screen shots of speed test results attached to support my claim of instability. I do not have a screen shot of the many times speed test was unable to run due to "a poor connection". When it was good, it was very very good. When it was bad it was horrid.
Latest follow-ups
Yeah yeah not yeah nah – Great service- the set up instructions could have been a little more dumbed down for me but a quick call I got it sorted and it’s working perfectly. Show details
Follow-up · Flawless service after 2 years
Cherry was amazing,very polite, understanding and… Read more
patient,very knowledgeable and sorted my problems very efficiently, a pleasure talking with her, would recommend her to anyone, wish I could contact her straight away I f I had any further problems
Follow-up · Excellent no problems, everything fine, highly recommend
Follow-up · Cherry was excellent, unfortunately I have after 20 years had to move to tpg , spintels attitude to loyalty is now pitiful, their prices have increased massively,they have charged me for service I did not receive and have also demanded I refund… Read more
Follow-up · Horrible,absolutely no loyalty to a customer of 20 years, found out they had been charging me many years for a landline I don’t have, they then… Read more
Hi John R., Thank you for taking the time to share your… Read more (+1 reply)
Excellent speed, no drop outs at all, first time in 4 years my wife could stream her shows while i was downloading at the same time with no problems. Customer service is exceptional. Answering my call within two rings and was greeted by a lovely… Read more
lady by the name of Yel, my inquiry was addressed immediately. If you have taken the time to read this, then do yourself a favour and sign up with spintel now.
Follow-up · 12 months on and still have great speed. I game a lot while my wife is on the computer/streaming shows as well as a vast amount of devices that are connected to the Internet. No unexpected fees have appeared and have never had to do a thing after set up. I mite add that i put both of our phones on the spintel plan and haven't regretted that decision at all. One bill no hassles.
Positive reviews
Pons was polite, patient (very important) and answered my inquiries in a manner that was clearly understandable. I would be happy if I got him to deal with any further inquiries. Show reply
This was a complete accident caused by my operational mistake. However, the online customer service representative I encountered, John.B, was extremely patient in helping me solve the problem. A very good and efficient experience. Show reply
Find out how SpinTel Wireless Internet 5G Unlimited compares to other Internet Service Providers
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Got hacked again and Haide from SpinTel with her wonderful accent fixed everything for me! She rang me back asap as promised and made sure everything worked… thank you Show reply
Negative reviews
Slow internet; non existent customer service. We were given a used portable router/modem and when we canceled the service for how terrible the speed was, we returned the router. The router was lost in transit, unbeknown to us. 2 years later we noticed a monthly payment of 4-6 dollars being taken from our account. Upon contacting Spintel Customer… Read more
service we were told it was a rental charge for the router. We were not contacted and Spintel refused to cancel the automatic payment. Now they are seeking over 300.00 payment from us for a used, outdated router that has been lost (probably by them). I offered to buy them a replacement from Cash Converters for 10.00, but obviously they prefer the 300.00 so they can put it towards a newer model. I'm guessing times are tough at Spintel, but that is understandable when you treat your customers this way. Anyway, sign up with Spintel; its the only way to discover how terrible service can be.
Hi Kelly, We're sorry to hear about your experience and… Read more
The operator was great but...The idea that you want me to rate the experience online, not just for your company but for the whole word to see and then I have to sign in, privacy invasion and realy rude to expect customers to have to give public review, product reviews make money from this so I'm now supporting another company's profits. So now… Read more
this is terrible experience and invasive And now because I've stated that there is influence and profit made Spintel now want me to proceed with mediation. What a bloody waste of customers time and bloody unprofessional.
Hi Dr B, Thank you for taking the time to share your… Read more
WARNING This company rips off long term users - we have been with them several years over which time they have raised our plan to$93 per month and I can jump in and but the identical plan (nodiscounts) for $55 per month. Thier explanation-you are on an old plan. ABSOLUTE RIP OFF -AVOID DOING BUSINESS WITHTHESE FRAUDS !! Show details
Follow-up · Still no resolution bunch of rip off merchants will be changing provides this week
Hi Grant, Thank you for your feedback. We’re sorry to… Read more (+1 reply)
Recent reviews
I had assistance from Heidi. She was absolutely fantastic! Very patient and helped me troubleshoot my internet problem. Very knowledgeable and great customer service. Show reply
I received great support from JR in relation to terminating my current internet service due to relocation. Her service, efficiency and follow-up were exemplary! Thanks JR Show reply
I recently contacted Spintel customer support and had the pleasure of speaking with Haide, who provided an outstanding level of service. She was professional, patient, and genuinely helpful throughout the entire call. Haide took the time to understand my issue clearly, explained everything in a friendly and easy‑to‑follow manner, and made sure the… Read more · 1
problem was fully resolved before ending the conversation.
Her positive attitude and calm approach made the experience smooth and stress‑free. I truly appreciate her assistance and professionalism. Excellent customer service.
Pons was very helpful. He extended my auto payment because my wallet was stolen and I had to cancel all of my cards. I am very grateful that he made a stressful experience for myself easier. Thanks pons :) Show reply
JR was a great help and assisted me with my issues that I faced and proposed a solution to the difficult situation that I faced. JR was incredibly helpful and kind.
Find out how SpinTel Wireless Internet 5G Unlimited compares to other Internet Service Providers
Know better, choose better.
Amazing customer service by Edward. He was very helpful and guided me through on how to make changes through the app. Will be sure to recommend Spintel to everyone I know.
I’m not really sure what my service is. All I know is that it is NBN fiber to the home and that it was incredibly slow. Edward was very patient with me and my internet is now lightning fast. If I could kiss Edward, I would.
After explaining the issue to Claire she quickly replied telling me what to expect and after few hours the issue was resolved to my satisfaction. I would recommend the Spintel’s 5G service.
I dealt with Mia, via phone in both hooking up and disconnecting my 5g wifi, unfortunately I was in a situation/location where the service didn’t work really well. I needed internet and tried though. Mia was very supportive with her knowledge around my situation. Will definitely use spintel when I get my situation sorted, with the local nbn connection
CARA WAS VERY HELPFUL AND A PLEASURE TO TALK TO VERY UNDERSTANDING AS I had just come out of hospital and Wasvery slow to respond to her help to set up our new phone number
I am very impressed with the service Abby provided. She was very pleasent, helpful and took the time to assist me with everything . It was a pleasure to be helped by such a lovely lady. Thank you Abby, you made my day. Fond regards Jorgen.
Contacted Janice with speed problems of internet. She walked me through numerous troubleshooting options. The connection was working properly. My modem was outdated. Janice rang me to follow up. Customer Service is very good with Spintel
We had no internet connection from Thursday night, 23 April 2026. On Friday morning, 24 April, we contacted SpinTel by phone. A technician called MEL was extremely helpful and spent a lot a time guiding us patiently step by step to eventually reset the modem until the internet connection was re-established. We are most grateful to MEL and congratulate SpinTel for having such a great technician working for your company. Show details
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Hi Jeff M., Thank you for taking the time to provide such… Read more