Sportscraft Online Store

So this review is only about the quality of the shopping experience, not the garment quality which I have generally found to be good. I ordered a navy long sleeved shirt (second item I had bought on line) and what do I get? A short-sleeved lacy crop top instead. Like the others have said - the returns process is hopeless. You have to wait 2… Read more

days just for a reply. Then it is back and forth.

They did offer me a $20 voucher with a 14 day expiry as compensation but as I explained.. I won't even have gotten my original shirt by then, let alone buying another one.

Anyhow it all became way to hard for a garment which you pay up front. I ended up keeping the lacy top.

I will stick to buying in store with this brand.

VERY poor returns service and I strongly advise against buying from Sporstcraft. You pay for shipping. If the sizing is wrong (even when using the EXACT product code when I had purchased the same item previously) then you are also responsible for returning the item to a store (which may/may not stock the product) or pay $9 plus postage to return the item to the warehouse for a refund. Cheap crap made in China. Lost me as a long term customer. Show details

Best customer assistance!! – I was suprised to find negative reviews. I have been purchasing Sportcraft for years and it trully has been a very positive experience. The girls/ladies of the main office have always been helpful, very polite.unlike other companies who have an answering machine and cannot respond to specific customer need, Sportcraft has real people who respond… Read more ·  1

to the calls and are always super helpful. If i had to make any not so positive comments it would be that the sale prices are not as good as in the past.

Perfect customer service – My online order was wrong, contacted customer service and they replied to me on the same day, sent me a voucher and the missing items all within a few hours. Best customer service from a retail group ive ever experienced

Good to Very Good – Quality Pros: nice materials such as moleskin (I recieve compliments for my bordeaux moleskin jacket all the time), pique, brushed cotton, Italian and Japanese fabric; fairly durable Cons: none, but for the original price items, I wouldn't want to see 'Made in China' on the tags Fit/Style Pros: comfortable to wear; most items you can wear right… Read more ·  1

away without tailoring; nice, elegant designs that make a longtime wardrobe staple Cons: the size M is made for slim guys who are about 6'3" (most Australian brands are guilty of this). I'm 6' and I work out. Most items in that size fit nicely, but with some I have to go with L and take them to the tailor to slim the waist; slim option for pants/jeans would be good, too Customer service/online store Pros: good customer service at Parade store; no problems with online ordering (I ordered over $1000 worth of stuff); easy returns so I don't understand what the fuss is about; I recommend buying on sale as it is quality garment that you can get for great price Cons: I agree with another person posting that the 'further x% off' sales can be misleading - I brought this up with SABA (the sister brand) as well.

Poor quality now – This use to be a great company unfortunately as time goes on the standard of their clothes have declined, from sizing to quality.. some jackets are no longer lined, which they don’t show in pictures. Cost cutting at its extreme. & now are stating No return policy. Disappointed. Thank you Show details

Refunds almost impossible to get – Impossible to get refund in timely manner. After weeks of waiting and then phone calls. I was told I would be called back but didn’t happen. Now still waiting for refund. Wish me luck.

Terrible online store policies – Terrible service from the online store. They don't offer any exchange and will charge you for returns. Will never purchase from their online store again. Show details

Incorrect Stock Levels and Poor Service – I made an online order for two items, a polo shirt and a key fob for my birthday - I was looking forward to receiving the key fob as a nice keepsake. The key fob was undelivered due to a supply issue. I'm still waiting for my $20.30 refund to be issued via gift card and will have to spend another $10 in shipping fees due to their incompetence with… Read more

managing stock levels correctly.

The response I received from Louie R (Customer Care Team Leader) was poor and lacking in empathy. I think that offering free shipping on a new order is fair since Sportscraft was the one who was at fault.

I don't think I'll even end up using this credit - the prices have increased since I made my order. Thanks for making my birthday a memorable one.

Never Again – I have been a fan of the brand for a while but my experience with their cotton T Shirts has diminished my preference to ZERO. I have 5 Black T shirts in my wardrobe (all Sportscraft), 1 is a finer cotton, the other 4 were bought on line and are made from thicker cotton. They all fluff up after laundry. I live in the Hunter Valley and they asked… Read more

that I take them into a store in Newcastle. I pointed out that I was not making a 3 hour return trip to resolve a low value purchase. Finally they agreed and the items were sent to their Sydney address. They advised there were no defects and were returned in allegedy ‘pristine’ condition. 1 wash later and they still fluff up! These shirts are now relegated to yard work.

Situation with Sportscraft has solved well – Bought a Brodie Denim skirt on 30/10/2023 but it has not turned up - we are 21/11/23 now. I have emailed several times and asked to reply above a line which I found impossible to do. No help so far. Christine Sportscraft responded to my review and they solved the situation well. So all is sorted. Thank you

Disappointing product lines – I have been a Sportscraft customer for decades. Recently bought some jeans that were too short in the leg (looked longer on the model) and posted a review accordingly. Sportscraft didn't post the review but contacted me directly to explain their ridiculously unflattering ankle length jean design and suggest I avail myself of their store… Read more

consultant to find something suitable. I know Sportscraft are trying to appeal to younger age groups, but they shouldn't forget about their long term customers who prefer a different, more flattering style of clothing. Also, what value is the customer review on their site if unfavourable reviews are screened out?

Faulty product, would not return – Bought two colours of the Ella jumper and washed as per the care label. One of the jumpers shrunk. Sent it back for review and they tried to tell me I had tumble dried it (which is completely untrue) so they would not provide a refund. Awful that they wouldn’t take responsibility for a faulty product - I wouldn’t recommend buying here Show details

Further 30% discount is misleading – Sportscraft state on their website further 30% discount however there is no further discount, it is misleading word and even if we advised them they don't want to fix it.

Sportscraft products overall – At one time my wardrobe consisted of only Sportscraft clothing as did my husband's. The deterioration in the quality of products over the past decade (perhaps a bit longer) has been noticeable. Sportscraft used to produce sophisticated, good quality clothes that would wash well and last a few seasons. I am still using a couple of woollen… Read more

pullovers I bought years ago, but the newer ones have lost shape or developed holes.

Then Sportscraft seemed to want to be trendy and appeal to a younger demographic and moved to what I call disposable clothing, but the prices have remained high and the style of clothing and fabrics has declined. As for women's clothing, Sportscraft seems to be locked into those ankle length pants, which of course, are "on trend", but they are not flattering or practical; leaving one's ankles cold on chilly days.

Men's polo shirts, in particular are now of such poor quality they have to be tossed out after a few washes. The collars seem to be the first to go, the polos lose their shape; they are not well made when compared to polos purchased say 10 years ago.

Women's tops and shirts also lose their shape and the linen fabric doesn't wash well. As for the range of styles in women's clothing, it's all pretty much the same. The Signature line of clothing did present some investment pieces, but that has been discontinued. The jeans used to be excellent, but now, they are short and not well made.

So, Sportscraft, sad to say, you've lost my custom.

Checkout is a security risk – Error box when sent back to checkout AFTER paying on PayPal page but it doesn't say what the error is and just says to go back and fix error and order again. When you click on PayPal the page is still open. Big security risk. Tried twice and same thing happened. Rang and while on hold was disconnected. Emailed and got an automatic response of… Read more

will get back to you. They didn't. Absolutely appalling customer service and checkout experience. They lost my business.

4 months later, numerous emails and no refund – I returned an item four months ago and despite numerous emails, the refund has not been processed. I have provided proof of return when contacting the company. In additon, not a single email has been responded to. Appalling service and I will not be buying from this company instore or online again.

Sportscraft – I have noticed I have had numerous tops from Sportscraft getting holes in them, from fine knit merino wool jumpers to soft linen/cotton t- shirts so disappointing. They use to have such good quality clothing but it has deteriorated in recent years that I will not be buying any further garments. It is unacceptable that after 1 hand wash, you find fine holes appearing in the fabric/wool. Show details

Refunds are hard to come by – I have purchased many, many items from Sporstcraft and most transactions are smooth. However in the last 12 months I have experienced totally unacceptable delays in receiving a refund when items are returned. On three occasions this has taken up to six weeks and required a number of online requests and phone calls for refunds to be processed.… Read more

Several items can be returned in one parcel - but only one can be found, I will no longer order online.

Never purchase online – Bought some stuff online and they were a size bigger. Went to an outlet to exchange, the outlet asked me to return the t shirt and purchase from them at their prices. Isn’t it ridiculous? Plus I had to minus the shipping charges in the refund. Will never buy online if this is the kind of service they provide  Show details

Excellent service and quality products – Not sure why all the bad reviews as I find Sportscraft online a pleasure to deal with. I've bought quite a lot of their merchandise online and I have nothing but good things to say. The delivery is always quick, the online and phone chat always obliging and the products are made very well. I love their jackets most- beautiful finishing- and I have… Read more

several. No doubt there is the odd thing that may not come up to scratch, that happens sometimes with all clothing, but I've never experienced a problem. Any returns I've had to make were done at a Sportscraft store and I've never had any issues there either.

Worse quality and service EVER – Terrible customer service. I spent over a thousand dollars recently as bought a leather jacket. I reached out about a top I purchased too, as such terrible quality and they didn’t not want to know about it. Wish I had read all the terrible reviews first. Disgraceful

Great clothing, correct sizing – I ordered several items online including knitwear, cotton shirts and pants and I love every item. It seems to be made of really good quality and all the sizing is correct, so no returns required. I have not had to deal with customer service, so couldn’t comment on that category. My items all arrived within a week (Perth WA) and I could track my order too. Will definitely buy more in the future. Show details

Atrocious customer service - formal complaint lodged with NCAT – Sportscraft is quite possibly the worst company I have ever dealt with. I have spent $'000s on your brand, but the treatment I have experienced over a recent manufacturing issue has been atrocious. Your company is incapable of accepting a manufacturing fault and are blaming me for identifying the issue. Only after I lodged a complaint with NCAT… Read more

have you come to your senses and finally offered a refund, however you have still not apologised for what is actually an error on your part - and continue to claim that I'm in the wrong?!

I have forwarded your most recent email to numerous people and they agree that it is appalling. It's ironic that during such challenging times for the retail sector, you have decided to treat a VIP customer with such rudeness and disrespect.

To clarify, your store staff have been wonderful and have apologised for the issue. Your online customer service team should watch and learn.

Awful customer service – Sent back by return post in one parcel items from 3 orders. Charged return postage 3 times! Refusing to refund the over charge, demanding that I trawl through my email and find the order numbers to send back to them what they sent me! Appalling service, compounded by my requests to escalate being ignored.

Never again – This has to be the worst company to deal with for online orders. I will never purchase again. I do not think their phone line is even manned. I am not sure I will get a refund for items I sent back. I would not even give them 1 star if I didn't have to Show details

No delivery after 22 days - No response – Ordered shirt ( $ 69 ) online on April 8 - no delivery as of April 30, no tracking showing up on Australia Post tracking tool, no response to email ( after 3 days ), no answer on phone... Phone message and website blames coronavirus for 'delays' but this just looks like they have shut everything down, stood down all their staff and are still… Read more

taking people's money.

EDIT: May 1 - Received text message from Australia Post saying shirt will be delivered today!

Still waiting after 2 weeks for my paid online order to be delivered – No updates re tracking of items. Contacted Paypal to put in a dispute re no delivery. Still waiting after 2 weeks for my paid items that have now allegedly been posted 2 days ago from the same suburb in which I live...Go figure!!

Excellent Service – I ordered a product from Sportscraft, Click and Collect, and within 2 hours the product was at the store at Brookvale NSW for collection. Thumbs up Sportscraft, you deserve 11 out of 10 for service, professionalism and customer service. Show details

Worst Shopping Experience Ever – Short version, I was spending $97,00 (100 minimum spend). Sent email requesting waiving of 10.00 shipping fee (tight budget). Due to the fact it was a weekend, no response, well, until it was too late. Received a code that didn't work, emailed again, received another code that worked, but free shipping amount had changed to $200, meanwhile items… Read more

in shopping cart disappeared. Told to remove from cart and I couldn't do that either (would not load). Tried phoning store to get item put on hold. Next day, realised further 20% was ending and decided to pay over the phone and collect later. The phone in the area rang out 3 times. Did get an answer eventually to be told Sportscraft person would return call. Didn't happen. There is more to the saga, but I think everyone gets the gist. No happy!.