Spotlight Online Store

They’re absolutely horrendous. Every single call with them is like starting from scratch in describing all the things that have gone wrong. The installation is now 3 months delayed, we had the wrong curtains installed and the tracks don’t work properly. Please avoid the mental anguish of working with them and choose something else

I've had nothing but trouble I've had them for a year now and I've had it someone come and take them away and bring them back and said they were fixed but they never have been they constantly get stuck and I have to pull them down from the bottom… Read more

for them to go down so my review is don't bother I think they're cheap and nasty you better off getting the ones from somewhere else or the ones in spotlight and just downsize them maybe they're better a friend of mine downsized theirs they brought them from spotlight and I cut them up to fit Have a $800 $800 I saved I should have stuck to the curtains they're a lot warmer Also if you have you lines down during the night and your windows open or your hear is bang bang bang bang So you can't have your windows open at night I'm away camping at the moment and they're driving me crazy I think I might just pull them all off and get some curtains from temu

I had a $40 voucher that had to be used by November 23rd. I went to use it with an online order that evening but kept getting an error message regarding my VIP account. Since I had put considerable time into finding the right items (~$170 worth), I… Read more

went ahead and placed the order anyway, thinking that I could follow up with customer service and be reimbursed the $40. I emailed customer service that same evening and got a response a few days later. Unbelievably, they said they couldn't honour the voucher because they didn't receive the email until the 24th, one day after it expired. That I had sent the email and tried to use the voucher on the 23rd, while it was still valid, they just completely discarded. I won't be shopping at Spotlight again!

I order large amounts of fabric online. I cannot fault the quality of the product and the service provided. Delivery to my address is prompt and after service is excellent. They are certainly five stars.

I haven't ordered much from spotlight but it shipped quickly and received in a reasonable time frame. And when my other order was out of stock they let me know by email and refunded me. Which is good as I have other well known businesses not notify me or do anything until a week later when I ask about why it hasn't shipped and another not bother to refund when they said they would and had to put in a dispute as they wouldn't respond.

Charlotte from Rockingham spotlight what a pop of fresh air and sunshine took my balloon order over the phone spoke to me so beautifully and it was just so gorgeous to speak to a lovely young lady that was extremely helpful and it just made me day Thankyou Charlotte xx

I placed an order online, apparently the parcel is lost by Australia Post. I contacted Spotlight and requested a refund or a replacement, but so typical of these big scammers, they have their money and don't give a dam about the customers. They have advised me they will issue a refund when they get their products only, so if the product is lost,… Read more

this actually means BAD LUCK, you lost your money. This is what happens when overseas companies take over, all scammers.

Purchased around $1500 worth of roller blinds, shipped from various locations in QLD, got down to the last one, they duplicate one bracket subsequently could not fit it. Explained it to Spotlight, not overly helpful but seemed to understand, heard nothing, followed it up, said they were still investigating and then all of a sudden a small box… Read more

arrived. Not confirmation from them. Incorrect size mechanisms for the r roller blind, received 38mm should have been 28mm. Have started the email trail all over. How about calling and we can discuss!

I ordered a hall runner rug to go from my frint door in the hallway when I recieved my order they had sent me I had two different pillowcases in the oatmeal colour one ruffle and one plain which I had to order the plain one as no ruffle ones were advertised and the rug was too thick to go under the front door and too long for the hallway to put… Read more

after the door. I contacted themand told them about the pillowslips which they agreed to replace and the rug only to be told I couldnt return the rug as its a special item and dont refund for change of mind I endeavoured to tell them it wasnt a change of mind it didnt fit under the door toi thick. Now Im left with a rug which wasnt cheap and nothing they will do for me. Last time Im ever going to deal with this company disgusting customer service

Absolutely appalled with Spotlight. Purchased 65m of curtain fabric online to make the same curtains for a 6 windows which are in the same room. I asked if I could return the 25m as its now not fit for its intended purpose. This is a consumer right. They refused to refund what the did supply because they advised you can't return cut by the… Read more

metre fabric for change of mind. This is not a change of mind. I wanted this material but needed 65m . This is a failure to supply and there error. Had they advised prior to shipping they couldn't not fulfil in full the order, I would have requested them to cancel the order. So a warning to others - do not purchase bulk fabric online if its an all or nothing project like mine I'm now out of pocket over $500.

Their 2 hour click and collect service is fake and misleading. It's been more than 24 hours and still no news on when I can collect my order. I would think it's simple, I place an order, select 2 hour click and collect and when I am done with my work, I can just go and pick up my stuff from the store but obviously it's not ready because they… Read more

aren't processed at all. If you can't do it, don't advertise or say that you can do it on your own website!

Bought online in may last year, there were errors from the start needing to attend two stores to find them to get a replacement for broken plates. The steam mop in that order was barely used ceased to work in feb of this year. Returned to store with invoice another 35 minute drive Both ways..told that because it is online and been more than 3… Read more

months i need to call head office to arrange a refund on a weekday as they cant find it in the system. The mop was used roughly 7 times before ceasing to work; this order has resulted in hours of driving and hassle. If the item is online only and electrical I would pass on this purchase and go for in store.

Placing an online order is absolutely horrendous, T&C are not clear unless you want to search for hours to find relevant information or try and read all the excruciating fine print. First order was lost and had to be redone and collected it well after the pathetic 5 days to collect time frame, then my second order was cancelled and refunded after… Read more

epic delays in emails being sent out to inform of the decision. Most other places have 30days click and collect and other Places have options to select a collection date. Between store and phone customer service there was no compassion or empathy even after explaining that a medical emergency situation that arised unexpectedly, saying that I should have prioritised contacting the store about my order over a 3yo child’s emergency medical needs.

Do not get you blinds made here!! We waited twice as long for install than another company. When they finally arrived, one blind was 400mm short (fault in making of blind, not consultant’s measurements). Would’ve waited an age to get replacement blind if I didn’t constantly hassle. Subsequently found only one screw used to fix brackets that hold… Read more

the blinds, not the two required. And only one mingey cleat provided to wind VERY long cord. This means the cord has to be looped, making it a choking hazard for kids. I requested additional cleats be sent with installer at second visit -nothing. Subsequently asked for them to be sent in the post - nothing.

THE WORST CUSTOMER SERVICE EVER!

Spotlight made to measure experience was terrible. If it wasnt for the Consultant, I would have taken my business elsewhere. It took 5 months for my curtains to be installed from the time we paid our 1st deposit. We were living with newspaper on our windows due to tahe delay after delay after delay. I was following up on a weekly basis by the 3rd… Read more

month and every time i spoke to customer service, i would be given an extended eta. They would say they would call me back, but never did. It was a very frustrating experience to say the least. Would i recommend them - no, never again.

I make on line order on 10 January, received tracking number for parcel that it will received on 14 January It show that parcel hold on aust post facility . I message two time spotlights asking to tracking my parcel and make inquiries at aust post as they are the sender They automatically reply that they received my complain but they did not do… Read more

any action. I lodge a complain at aust post as a lost parcel . Until today I did not receive my items and spotlight completely ignore my message and complain . I will never bought from them again any online order.

Buyer beware! With online fabric orders Spotlight can supply you with meterage that makes up the total length being ordered. It is absolutely outrageous - I received four pieces of fabric instead of one continuous length. Any reasonable person would not expect a fabric store to supply material in this manner. Unfortunately they hide their… Read more

ability to sell fabric like this by including a short statement behind a question mark on their website. It’s a great way for this dodgy store to get rid of their off cuts at the end of fabric rolls, and they have absolutely no interest in doing the right thing by their customer.

Do not order anything over $50...you won't see your order. Bought thousands of dollars worth of curtains, haven't received after 2 weeks and I can't even find anyone to get answers. No response to emails, on the phone they say they don't know, they can't put you through to the manager or anyone in charge.... I'm about to lodge a complaint with ACCC.

Wish I could give zero stars! Genuinely wanted to buy curtains and blinds but didn’t know the exact date for installation so just select anyone put a query in online. When the woman called me back she refused to help me since I could not confirm the exact date I had put into the computer Computer. She was incredibly rude and hung up on me. I… Read more

called back for a Manager and was told to call me that afternoon and a week later I have still not spoken to anyone. The most atrocious customer service I have ever experienced!

Tried many times to make purchases. Absolutely badly constructed site. Refuses to believe my details. Around we go in circles waste ing time. An organisation this size should be able to get its act together. Ridiculously incompetent.