1 photo
STA Travel

STA Travel

4.0 from 1,458 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by STA Travel

Reviews

  • Transparency
    4.4 (613)
  • Customer Service
    4.6 (784)
  • Trip Completed Yes (286) · No (492)
  • Ease of Booking
    4.7 (775)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Mel D.
Mel D.Sydney, NSW

Is this agency a scam??

published

I have not been able to receive a refund and I was told it was credited and I no longer can contact my agent, no emails have been responded to in months. Not even from the agency itself. No one is answering the phone when I contact or returning my calls.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Mia
MiaCentral Queensland, QLD

SCAM!!

published

I booked a trip for August 2020, and because of Covid, was cancelled and stored in credit, but now theyre filing for insolvency!I have over $5000 stored in their company!!!!

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Tristan Harris
Tristan HarrisGreater Melbourne (Inner), VIC

no refund

published

horrible experience do not book with them. took my money and changed there policy so I couldn't receive a refund lost 4.5k from them do not book a trip with them

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
sarah B.
sarah B.Metropolitan Adelaide, SA

Extremely disappointed

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how STA Travel compares to other Booking Services

Know better, choose better.

Compare all

No refund by STA despite STA receiving refund from airline

published

We have had the same experience. We were informed that Qatar had refunded the money and it was in the STA account and would be refunded into our bank account. This was more than a month ago and nothing has happened. Does anyone know what legal steps we need to take in situations like this ? If STA has already received money back from the airline then it should be given to the customer.

Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!

STA advised that they received my airline refund but have not passed it on to me

published

I booked travel with STA for September/October 2020, using Qatar airlines. I was advised on 20/7 that Qatar had refunded my flights "We've got the refund back from the airline so i can flick it back to you now". I provided my details then they then said it would take 30-60 days to get into my account. Then on 20 August I read that they are filing for insolvency. Now they don't reply to emails, they don't answer the phone and they have had my almost $5k sitting in their bank account since July. :-(

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Chelsea T.
Chelsea T.South East Queensland, QLD

Would give less than one star if possible

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

So happy with the support and service

published

Our flight needed changing (more than once) and this was happily done for us with ease and patience. We always book with STA as so happy with their professionalism and service. Many thanks Jessica Andrikopolous

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Clare H.
Clare H.South East Queensland, QLD

Amazing service!

published

We had overseas flights booked for March/April 2020, when the world changed! STA travel have been amazing throughout all of our flight changes. They have been so easy, professional and honest in all of our dealings. We count ourselves very lucky and would highly recommend their services!!

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how STA Travel compares to other Booking Services

Know better, choose better.

Compare all
Paula
PaulaMetropolitan Adelaide, SA

Empathic, efficient and understanding

published

My experience with STA and in particular Declan Barrie, Jessica Andrikopolous and Adam has been very good, particularly in light of the current Covid circumstances and restrictions, making things quite frustrating for me in another state.
I would like to thank them all as they have all been extremely understanding and helpful which has helped ease my concerns about getting a family member home to Australia. Fingers crossed it all does happen soon.

Transparency
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!

Robbed by STA!

published

On learning through the media that all flights would be cancelled, I emailed STA to request a refund on 17/3. As I had not received an acknowledgement, I emailed again on 19/3. I received a reply from (STA), offering a credit. I replied immediately to ask for a refund. they replied on 1/4th to repeat the offer. I replied immediately asking for a refund.
On 4th May I received an email from STA Travel Cares! to inform me that STA were reviewing details.

I would add that STA did not initiate any communication with me to inform me that flights were cancelled or to offer any explanation or assistance.
As I have already explained to STA staff, I will not be in a position to avail of a voucher in the future.
Avoid this company!!

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Lee H.
Lee H.Perth, WA

This was very quick and reliable response

published

no, i did not encounter any additional fees, or rather unexpected fees.
i booked for a one way flight to Zambia and all my expectations were effectively and efficiently met.
it was not very difficult to adjust my booking schedule.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how STA Travel compares to other Booking Services

Know better, choose better.

Compare all
  • Verified

Covid 19 help

published

Even though I am currently waiting for a refund from Thai airways which is taking 12+ weeks, I would just like to thank Emma Devonshire and Victoria Manson. Emma helped me throughout the booking stages and Victoria is now helping with the refund. In these stressful times, quick responses and patience are very much appreciated.

I am disappointed that my flight was cancelled and I am waiting so many weeks for the refund however STA have been extremely supportive and Victoria is very good at her job!

Kind regards
Tabitha

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Victoria Richardson

published

Every STA travel agent should strive to handle every interaction with as much empathy, attention and dedication as Victoria. She went above and beyond in helping me find a solution

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Robbed

published

Paid for a holiday late last year for May 2020 paid over $10 thousand dollars Have not seen any money back . Communication has been very poor . Do not
Use STA travel . Run by kids with no clue

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Marl
Marlasked

Are STA giving refunds yet or is there a class action to get them

3 answers
Mia
Mia

Did you find out anything ?

Marl
Marl

It finished up to liquidators

MS SUSAN MITCHELL
MS SUSAN MITCHELL

Deloitte are the liquidators if that any help.... We lost $17, 000 and are struggling to get anything back

anthony
anthonyasked

hello I'm interested in going to America and working at one of the summer camps for 9-11 weeks through STA travel
departing from Perth just wondering if anybody has gone through this process and is it all legit
as I'm reading lots of mix reviews cheers

No answers
Nguyễn Thành L.
Nguyễn Thành L.asked

When i have my e-ticket after booking online on STA website?

No answers
See all STA Travel questions

Get an answer from our members and STA Travel representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.