sta agency released the ticket without the permission of the airline, results in my ticket to be unvalid at the check in desk. I had no chocie but to book a much more expensive flight to fly the next day with airline. This was horrible and Sta is only refunding the original ticket without any compensation. They also insisted they have the local agreement with airline, but the result from my side is I can't get on board because the airline doesn't approve the ticket.
Thanks to Lauren Pay
We are just back from a two month’s trip through Europe.
We are very thankful to Lauren Pay who helped us as much as possible in every way.
We even contacted her from Europe and got the right answer straight away.
Many thanks Lauren Pay, be sure you see us again !
The best way to plan a holiday !
I got a perfectly organised trip that I planned at the last minute during the holiday period, usually a difficult time of the year to get things done. Went smoothly!
Amazing service from Kelsie as always!!!
I am a last minute person and my needs were catered to almost immediately. Kelsie worked really hard to find me the best fare considering I was booking a long haul flight from Brisbane to the US 4 days prior. She also went above and beyond to assist me with tips for travelling within the US, things I had not considered so it was greatly appreciated!!
Kelsie and Cat turned our idea into a ideal holiday! Amazing service!
We came to Kelise and Cat with a few ideas and they turned it into a 3 month holiday we were very impressed with the customer service and the knowledge which went into creating our trip.
I had a lovely chat to Billy about looking to travel to Japan and he was very helpful. He took his time, i told him my budget and after 30 minutes my flights, tours and accommodation was all sorted. Thank you STA travel and Billy for making it easy and comfortable to get it all sorted
The reviewer stated that an incentive was offered for this review
Kelsey is incredible!
I saw kelsey when we went to book our USA trip. She is amazing!! She gave us so many insider tips for our trip that we never would have known. She was also extremely friendly and patient as we asked so many questions. Can’t recommend STA and especially Kelsey enough!
everyone is so lovely and it’s an overall amazing experience
everything met my expectations and it was a good experience! staff was very lovely and they’re very informative! i would 100% go back there everytime i need to book! very good!
thankyou Louise leo
we had many amendments and queries or difference itineraries , couldnt have driven someone with no patience a little crazy , Lou was very patient with us and gave us many different quotes for different itineraries. We were very satifsfied with her service I would recommend Louise highly!
Sarah is exceptionally helpful!!
I had never planned an overseas trip before and have no experience in doing such. When my partner fell ill and we had to completely change everything (flights, insurance, accomodation) Sarah was there to fix everything! She was very very diligent and knew exactly what to do and was able to break down all of the costs and fees involved, the medical information needed, and how to go about the insurance. She was also very diligent in changing the insurance for the new date and myself and my partner always felt like we could ask any questions and S...arah would be able to answer them. Sarah also was very very lovely to engage with, she was very kind and professional. She also was very quick to respond and solve our queries. Exceptional customer service. She was essentially able to take a very stressful problem and assist us in no time. I’m usually a very anxious person And I felt literally no worries at all when engaging with Sarah.
Organised and Helpful
We recently booked a trip to Japan with Simone from STA Travel. Simone took the stress/time out of searching through hotels and flights to create an amazing holiday for us.
great customer service
I booked my ticket on line and wanted to change flights. I rang and spoke to a lovely lady April investigated my options and costs to change my flights. Very happy with her service.April is a credit to STA
Really helpful with insider knowledge
Booking a Europe trip with Fries from STA travel took the stress out of searching through thousands of flights for the cheapest option. Fries gave us lots of insider knowledge!
We booked Greece Italy Spain and Portugal In Italy we had one bad experience with our accommodation but one email to our consultant had that sorted and a problem with our Eurail pass has been sorted. Overall it met our expectations and will look to book there again in the future
Multi destination trip? Must see Oliver Zhen
Wouldn’t let anyone else organize our trips except for Oliver. Oliver has booked multiple multi destination trips for my partner and I and he honestly knows his stuff! Oliver booked trips for us to through Japan, United States and Mexico and it has been a breeze using him every time. Oliver really pays attention to detail and has always made sure he can include exactly where we want to go and will go above and beyond to include exactly what we to see every time. If he is unsure will go above and beyond to check it out for you and gets back to ...you ASAP generally within 24 hours!!! Oliver also is just completely honest and upfront and if something doesn’t work he will give you a pile of other options! It’s never a no we can’t do that. He will make it happen. We keep going back to Oliver because he actually listens to you and what you want. The accommodation he has suggested for us for snow boarding when we went to Japan to beach side resorts in Mexico have exceeded our expectations and just completely made our holidays! Oliver really knows how to personalize it to suit your needs to make sure you are happy and makes it so that your trips always runs smoothly and best of all so that it is stress free. Oliver makes loads of suggestions and will even send you an email with loads of must try’s/do’s and dont’s! He is very professional and will have a laugh. He will always reply to your email and return your calls. He is so helpful, patient and understanding, made our dream trips a reality. I have recommended him to my friends and family and my friends have agreed he is so pleasant to deal with. Highly recommend Oliver, go see him!
Simone was amazing! She helped us at every step of the way and was very thoughtful and punctual when dealing with our queries.
The website showed some deals that were no longer available but Simone was able to find us similar deals once we spoke to her.
Overall the trip ran smoothly and we ended up saving a couple hundred with Simone’s help.
A big thank you to her and the rest of the team at Tuggerah!
The reviewer stated that an incentive was offered for this review
The Perfect Luxury Honeymoon
From the first meeting Brooke Mulvaney was professional, informative and very invested to creating the perfect honeymoon for my fiance and I! Brooke not only met all of our expectations but she well and truly exceeded them to say the least! Her recommendations were extremely helpful as we navigated through each step of the process. Her personal experiences also gave us more insight into what our trip would be like, what we could explore and other aspects that we would enjoy. Very happy with our experience so far and we are counting down the days to our amazing Honeymoon in Hawaii and the West Coast of the USA. Thank you again Brooke! Highly recommend the friendly team at Knox!
Do not use STA travel card
Used STA travel card when on a trip to the US - on the first week of the trip my card got stolen ( no money taken thankfully ), I advised STA immediately so they could transfer me my remaining funds, have now been waiting 12 days for the refund and still haven’t seen it. Thankfully my partner has been able to cover me but I can’t imagine the trouble I’d be in if he hadn’t been able to. Horrible service.
When you need a second opinion
We had reached out to a different travel agency. Who was helping us with the planning of our American holiday for six people. Not an easy feat. But after feeling pressured by the other travel agency to make a quick decision on booking. I reached out to Courtney Coughlan for a second opinion. Courtney is an absolute credit to your organization. She immediately responded and reassured me she would be able to review and deliver a suitable quote within a few days. Her communicate skills alone were second to none. She kept me informed with what she...was doing and where she was at with our quote. She delivered the quote within the timeframe she committed too. When we needed to make changes nothing was too hard for her. She ensured all changes were made quickly and efficiently. She had the best advice in regards to flights and accommodation. I have no hesitations recommending Courtney to all my friends and family. She is an absolute credit to your organization and has truly made what could have been a stressful process and absolute breeze. I look forward to working with Courtney to book in some activities and day trips and feel comfortable she is the best person for the job. Thank you again for all your advice during this process.
Michelle Cowan was the most incredible help ever. I booked my holiday late and she helped me every step of the way. She calmed my stress and worked everything out for me. Her incredible services were proven while overseas as I experienced no troubles because everything was set out perfectly.
I am very thankful for Michelle's services.
- ‹ Prev
- Next ›
Questions & Answers
hello I'm interested in going to America and working at one of the summer camps for 9-11 weeks through STA travel
departing from Perth just wondering if anybody has gone through this process and is it all legit
as I'm reading lots of mix reviews cheers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.