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From September 1st, 2020, until the 12th of December, 2020 Steel-Line Garage Doors is offering customers $20 GiftPay gift card upon submitting a review. This is claimable for both positive or negative reviews. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentives: August 1st, until August 31st, 2020 a $10 GiftPay gift card.
Steel-Line Garage Doors
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Could not be happier!
We got a new roller garage door installed a few weeks back and could not be happier. The whole experience was so smooth and easy, and we got exactly what we envisioned. The team was amazing to work with. It was a pleasure having them and we have recomendded them to so many family members already.
The reviewer stated that an incentive was offered for this review
Fantastic product and service
We ordered 4 roller doors for a new shed. The team were fantastic to deal with, understanding and accomodating. The fitment service was second to none and highly professional and thorough. Very happy with the entire experience and the outstanding quality of the doors.
I will definitely use them again!
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- 2 reviews
Caused expensive damage to my car
This roller door install has 2 sharp screws extending from the Weight bar. I was parked too close and they have marked a severe gash into my rear bumper bar. $550 repair damage.
Management has told me this is a normal and correct install.
I write this as a warning to others, as none comes with the installation process.
I have looked at other roller doors and they don't all have this affliction. They are a hazard and no warning was given to me. Surely, this design could have been made with flat screw heads. How hard ...
Read morewould that have been? I am totally annoyed. I didn;t ask to write a review. Your organisation asked me to. I am unable to reccomend your roller doors. There is a good reason in the design of my car port, why the car was parked so close. I have had previous garage doors and they did not EVER damage my car. If they connected with my car, they just went back up straight away, not continue slicing through my vehicle like this Steel Line door does. And a warning review was necessary. Had I known about this construction flaw, I never would have bought from you.
Good product
One time delivery for installation was good as well. I do r recommend the steel line garage door for any customer
The reviewer stated that an incentive was offered for this review
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- 2 reviews
Perfect all round
The initial contact was straightforward and the measure and quote went ahead quickly. Turn around times from quote to instal was fast and the job was completed without any hassle. Professionalism was high and communication was great. Would highly recommend :)
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Garage roller door installation
Turn up on time. Very fast good job. Took old door away could not have been more professional would recommend
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- 3 reviews
- 25 likes
The process was very good from the quote to installation with the installer arriving right on time.
Quantity of door was good and was installed by the installer as I wanted it to be. Friendly staff all the way through the purchase.
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Great service
Reasonably priced and they came and fitted exactly when they said they would. Great service and very easy to talk to. Very happy with the quality of work.
Would highly recommend.
The reviewer stated that an incentive was offered for this review
Awesome door
Our door was installed professionally with no hassles what so ever. The door is whisper quiet and looks fantastic. Would recommend these guys very highly.
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Great service and quality garage door
Minimal wait time from order to installation. Door quality was good and installers were very professional. Price was very competitive.
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Beautiful strong garage door
We went from 2 single doors to a 6m wide door. The installation was quick and to a high standard. Very happy with our purchase.
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Outstanding end to end process
From quote to manufacture to install, they were the perfect choice compared to other local geelong companies. They are highly recommended.
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- 2 reviews
My roller door purchase from Steel-line
Good product & instalation- fast quotation then manufacture of my roller door by Gold Coast Branch of Steel-Line Doors - would definitely recommend
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- 2 reviews
- 1 like
Total waste of time
I Contacted Steel Line Doors re a quote for anew garage door, a rep returned my call and offered me a time to give a quote this time was unsuitable as I would be at work I informed the rep of this and gave him a time that I would be home from each day I was amazed when he replied I have no other times I asked him, so does that mean your to busy to give me a quote his reply was that's right. I rang Steel Line back and spoke to receptionist and told her of my dissertation with their and was again given a reply of well unfortunately we are to busy...
Read more. If this is the way Steel Line Doors deal with potential customers I would hate to think how they treat a customer once they get your money if there was a problem. A little advice for Steel Line Doors without customers you won't have a business and I'm sure there are companies who would like the work especially in the current climate. Regards Nick
Hello Nick, thank you for your review which is disappointing to read. Would you be able to send your name, address and contact details to sales@steel-line.com.au so we can look into this. Many thanks.
Poor installation and after sales service
Our door was poorly installed. A Bushfire Bal rated home with a buckled and poorly fitted track with 8mm gaps between the frame and track breaching the dust/ember seal.
Bent/misaligned support brackets caused the door to jam and not close ...or worse - go back up unexpectedly!
After deciding it would be best not to use the door until it was attended to and waiting all summer for someone to get to site....Steelline eventually turned up ( without telling us ). We weren't home at the time and had no idea they were coming/had been..
I have no ide...
Dear Marc, thank you for your review which is unfortunate to read. I understand our Branch Manager has been in contact with you to resolve any outstanding issue that you may have. Best regards
Questions & Answers
My garage door screeches when opening and closing. Can you please tell me how to fix this
Hi Jackie, could you please send your contact details and address to sales@steel-line.com.au and one of advisors will be in contact. Many thanks.
ST50EVOB unit. It jas started only opening about 6 inches then stops and drops slightly. It usually takes 2 or 3 attempts before opening normally.checked rollers and travk both sides. Does this about 1 in 6 open attempts. Closing is fine.
This is a run of events since ordering my garage doors and also a written record for future reference.
1st Deposit paid 10/02/2022 $2090
2nd Paid in full 31/03/2022 $2090
installation 07/04/2022. garage doors did not fit .New doors to be manufactured .leaving one undersized of cedar colour and one old cream door.
Date for new doors to be installed and given assurance 24/05/2022. this did not happen due to the fact they had not been made.
New date of given assurance 01/06/2022 for the manufacture of new doors this did not happen.
New date given to me on this day Tuesday 07/06/2022 for the manufacture of the new doors was the 09/06/2022 or 10/06/2022.
This has been the run of events recorded up to 7/06/2022. and still waiting for my doors to be made and installed. All this has been very stressful as have paid the full amount of $4,180.00 and having to phone continuously chasing updates on when I can
expect an answer. Still waiting,
Alan Griffiths- Quote No. ID92223
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Dear Ms Kendall, it's unfortunate that you felt the need to write a two star review. Roller Doors do have screws in them and unfortunately if you park your car in the doors path there is high probab...
Read moreility of damage as it is a mechanical object. As there is nothing incorrect about the door or the installation unfortunately we cannot assist you further.