We have had 6 roller doors installed by these muppets 4 of them either didn't work properly or don't shut properly. It takes multiple calls each week to even get some kind of response about the problems with the doors. If you don't chase them they pretty much forget you exist. Currently our first roller door that was installed in January isn't fixed and its May. I have heard every excuse under the sun, and each time you call the excuse changes. Keep clear of this company, installers are useless and so is anyone else you speak to

8 months after initial purchase and installation of roller door opener, product code SD800. An alarm continuously sounds whilst the door is opening.

I contacted Steel-Line via email with no response at all, I then contacted via phone to be told that I will be charged $280 for a service call to deactivate the alarm that Steel-Line sets as a service reminder.

The cost of the unit was $420 installed, as far as I can see Steel-Line are taking advantage of customers while the unit is still under warranty and should not require a service call 8 mon...

With all the recent heavy storms around in March 2021 in NSW, water was seeping under our old garage seal rubber at the bottom of our garage door. Our garage door is old-school (likely around 25 years old) and I could not locate the correct rubber seal anywhere either online or at Bunnings etc.

I thought my garage door was actually another brand due to a different brand on the door motor, and that company could not get the rubber seal I was describing. Then I found out it was a steel-line door! So I phoned the nearest supplier in Mayfiel...

I got my Steel-line wind rated roller door in Oct2018 with 65mm taper, Unit came with Merlin Overdrive motor (MR950BBU) and 2 year warranty, Original installer incorrectly measured taper section, I also did not double check his measurements, Steel-line was professional to re-order new curtail panel, First motor failed few months into service, Motor was replaced under warranty, Door was serviced by steel-line early last year. Motor again failed in Feb2021, few months outside warranty, I believe Door has completed approximately 1200 operations in...

Had our steel line motor repaired and within a week it got spoilt again. On reaching the staff about it, we were appalled by her rude behaviour over the phone. She even told us we needed to replace the device, at a fresh new cost. We had only had the device installed less than 3 years ago. This is ridiculous. So what was the 'repair' for? Just to scam some bucks from us although they knew it was not a solution in the first place. Disappointed.

Steel line doors replaced my old garage door system last year and it opens and shuts flawlessly. Couldn’t recommend them enough.

Mine was installed about 2.5 Years ago. It failed irreparably after only 500 cycles. I replaced it with another product that works. Steeline officials have refused to offer any remedy because I replaced it with a product that works. Many other RD 11 Units have failed too. Steeline will not offer me any remedy so they just ripped off. Mrs Kelly wouldn’t let young Ned play with them.

Called service advised door won’t open at all other than manual and that means it also unlocked . Left message. They can’t even advise how long it will take for a call back, not even an approximate . Left hanging and just waiting . Got to be better than that . Should be able to provide at least an idea . I asked it is 24 hours or 36, 48 or what . Was advised they don’t know .

On time service and friendly staff from the time we start dealing with them. They turned up exactly when they said they will come and install it. Thanks.

I received prompt, excellent and friendly service from the initial consultation to the installation very happy with product, price and service.

Service Tech from Steel line garage doors Josh Brown, did a wonderful job on replacing the motor on the garage door, he replaced it at no time at all , very happy.

The doors 2 were measured and quoted which were accepted with delivery and installation within 3 weeks very happy with the job

Our dealings with steel line garage doors was great, they are communitive, on time and do the best job. Thoroughly recommend them to any one.
Cheers Kim Devlin.

I am very happy with my new Steel-Line garage door. All communications with the Steel-Line staff were pleasant and helpful.

I am pleased to say that we used steel-line to replace our 2 existing garage roller doors. We choose them to replace the existing steel-line doors after reviewing comparable products.
The installed doors are great and look fantastic. We also had the electric garage door openers installed.
Excellent quality on the doors and hardware and the installer did a top notch job.

Work crew was on site when they said they would,their work was professional and the finish was perfect ,job well done.

Frank was very easy to communicate with from the beginning. The turn around process in having our doors made and being installed was quick and they are of a high standard. The choice in finishes offered was way more than competing companies and the price point was the best we were quoted.

As a builder I have been installing these doors in excess of 10 years and have found them to be of excellent quality. Installation has always been on time. And so far have had no maintenance problems.

Absolutely love our door and the sales rep was so easy to deal with no hassles no problems at all thanks steel line

I searched around on price and avaliablity and steel line was competitive. They installed quickly and was courteous. Happy customer