Steel-Line Garage Doors

Customer service is atrocious! My garage door motor just fell out of ceiling due to poor installation. It wasn’t screwed into any ceiling beams and no ceiling plugs we’re used. They said it wasn’t covered by warranty as it was more than 12mnths old. It narrowly missed my son and dog and landed on my car due to it been installed wrong how is that anyone else’s fault but the company.

Steel-line installed a roller door and a sectional door.
The roller door was always difficult to open and the sectional door was slow and getting noisier. I requested Steel-line to come and do a service with a focus on the opening speed and noise of the sectional door and making the roller door easier to open.
No change in the sectional door and the roller door became hard to open within a week.
Steel-line did come out and sprayed some silicone.
Month later I had another company out who fixed the section door noise and and the roller door.
Asked steel-line for a refund twice , brush off first time and "put it to the manger 2nd time".

Quoted 2 to 3 weeks , after 4 weeks and half cost in deposit , they lost my order, then told me installation time and date , gave up morning work to stay home , they did not turn up , no phone call nothing, then they wanted full payment before completing job . Received doors at 5 weeks doors good , installers great . If I had my time again , no way would I deal with them

Steel-Line...what can I say... recommended by my building inspector neighbour...The very professional friendly representative arrived on time, measured & gave an excellent quote for my garage doors. Their tradesman arrived at the appointed day and replaced my 2 garage doors, 1 damaged by me previously with speed & efficiency. A wonderful company to deal with in every way which I can highly recommend. The front of my house now looks quite impressive. Thank you Steel-Line.

Ordered Garage doors through Steel Line Mayfield, NSW. Were over 2 months late in delivery and did not return 1 of my 6 phone calls trying to find out when they were coming. On the day of install, some parts never turned up to make the doors operational. 3 weeks later and after numerous phone calls that have not been returned, I got hold of someone who said that install will be today. After staying home until Midday, I made a follow up call and was told somebody would call me back. After expressing my frustration, I was called back and blatantly lied to saying I had the install dates mixed up and it won't be until Thursday.
In summary, I would strongly recommend you purchase doors through somebody else.

Very courteous and prompt response for a service on our garage door from the Cairns office. We will be using this company again in the future. Thank you very much.

Estimator was punctual and professional, installation crew were also punctual and performed the installation in a tradesman like manner. Very happy with the whole experience. The door is very stylish and operates perfectly.

Left message to be called back to take particular of the job to be booked in, no phone call back, when booked in, the job was not done and not even working after the technician left when said it was working, had to come back, which ended up weeks later, even though request to fix their bodged up service work.
eventually fixed after constant calling, will never deal with Steel Line Garage Doors in Cairns ever again

I purchased a garage door from Steel-Line less than two years. It started falling apart, so I contacted Steel-Line and sent them pictures of the defective parts of the garage door, and they said that the door would need to be replaced. I then informed them then that it was still under warranty, and they denied that they were obliged to honour the warranty, or do anything about the defective door. I actually had to sue them in the NSW Civil and Administrative Tribunal to get any action out of them. They then said that they would refund me the money for the defective door if that would settle the case against them, but they have not actually refunded me the money as yet. Avoid using them.

Steel line was fast in organising a replacement motor for my panel lift door. They were very competitive in price and when I told them they I needed it ASAP, I got one installed with very minimal wait time. The technician that was sent out was very quick when installing and knew exactly what he was doing. Definitely recommend using them.

We are very happy with our new doors. Starting with getting a quote Des was very knowledgeable and gave us the information that we needed and very helpful and friendly

The motors I’ve brought keeps breaking down. You have sent a technician 4 times to replace the motor and yet it’s still having problems. After our warranty is over I’ll never be coming back to this company.

I had a quote before steel-line. Instead of replacing everything, steal line tried to fix things. They even suggested me to go back to my motor company to get it fixed! Because it is much cheaper! When it turned out the problem was not from the motor, steel-line quickly solved my problem. I ended up spending much less then I expected! Thank you Mandy and Richard!

The service/quality was very good. A great product would recommend Steel Line (Newcastle) to anybody. The process from the measure/quote through to the installation was easygoing with on problems, exactly what I agreed with.

Rebecca from Steel Line in Cairns is always helpful and accommodating to the needs of tenants and agents, love popping into the office for a chat, well done and keep up the great work :)

Incredibly happy with the service, installation was quick and no fuss and love the doors. They look great, very practical and convenient. The only issue I have now is that they show up the rest of the house and how much else needs to be done ;-)

The sales rep appeared honest and down to earth. The doors were supplied well before the estimated date. The warehouse people were helpful with loading the doors and had them ready to be loaded when I arrived

Obviously this company is doing so well it can afford to ignore potential customers who contact them repeatedly to get a quote. First it was someone will contact you next business day. Then it was someone will contact you soon. After that they didn't bother to respond. If getting a quote is so difficult I can only imagine how bad getting a door supplied and installed would be.

Just had a panel fitted to replace a dented section on our garage door. Positive experience through the process with great customer service from Mandy. Very happy with the result.