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Amazing customer service
Simply had to place a review. My order was held up a tad due to Easter. I rang Styletread to enquire about delivery times etc. My order was delivered the next day. You cannot do better than that. Fabulous service Styletread.
Worst customer service ever
I bought a pair of rose gold Django & Juliette heels and had only worn them a couple of times when the heel came off. Because I was just out of the warranty period they refused to do anything about it. I also emailed Django and Juliette only to realise they are the same people. I didn’t even receive a reply to my email. I was told by Styletread because the shoes hadn’t been worn and were sitting in my cupboard that’s why the heel fell fell off. How ridiculous a shoe that’s worth $160 shouldn’t have the heel come off after a couple of wears. I w...as told too like others have said to take it to a bootmaker. I don’t have one close by me and why should I pay for the heel to be fixed? I was treated very badly and will tell everyone and will never deal with Styletread ever again. I wasn’t asking for a new pair of shoes, just to acknowledge the fault and reimburse me for getting them fixed would’ve been a better customer service way to deal with it
Best online company I've ever dealt with.
I have never had a problem shopping with StyleTread. A great selection of footwear with suoer-fast delivery. Wonderful simplistic website and easy quick returns and refunds if needed. Have shopped with them many times.
My Go To Online shoe Store
My favourite shoe store! I recommend it to all my friends. Huge range. Easy to find what you are looking for. Free delivery over $65 spend AND Free Returns! Fast delivery.
Terrible service to a loyal customer of over 10 years
I have purchased from this store and their sister brand, Cinori, over the past 10 years. The first 2 pairs of Django and Juliette shoes, one of their owned brands, were in-store. There were so many different pairs I loved, and that fit me perfectly, that I fell in love with the brand and have been purchasing them confidently online over the past 10 years. I've purchased other brands from their store too, and have returned some as they haven't fit me well. D&J though always seem to fit really well.
I recently purchased a pair of sandals from...D&J brand - Barisha in white. They fit perfectly when I tried them on in the house, however it wasn't until I walked in them outdoors that my feet slipped off the back. The straps were done all the way up yet they didn't hold my feet in place. I was really disappointed as these are not cheap shoes, yet I had worn them. I discussed a credit with the service team - not a refund - as a long term and very disappointed customer. I was told there was nothing wrong with the shoes and I should have purchased a bigger size and not worn them out of the house. A bigger size would have had a bigger problem - if the strap was already at the tightest setting and still didn't keep my foot in place how would a bigger size work? Sadly they own the brand and still will not offer any sort of credit/replacement or better service. I guess the learning is to wear your new shoes from this brand around the house until they are worn in or you will not get any sort of refund or credit! Very disappointed, after years of purchasing with them as a loyal customer I've been treated like a first time buyer and that my opinion means nothing! I need to find a new brand that I trust, as they have lost mine.
Two-Day Turnaround during lockdown!?!?!
Very happy all round. More options than I needed to be honest. So many possibilities!!! Ha ha. It was easy to navigate, and find exactly what I wanted. The 30-day return takes the dangerous guesswork out of buying shoes online. But if I wasn’t already happy enough, there was a mere two days between order and arrival! And during a statewide covid lockdown. Blown away. Styletread is now my go-to!
I've long been a fan of Styletread for their wide selection - much better than most stores, fast delivery & excellent customer service however, refunds have always taken a long time to be processed & I've often mentioned this delay in my reviews. But this time my return was received on the 10th December & my refund was processed the same day! I'm super impressed & that's the icing on the cake for me. So thank you very much Styletread
Thank you Styletread.Love my purchase.Mollini Osie,khaki.My first purchase 37 were too small.39 which were purchased 7 days ago, and delighted to receive today,are perfect.Beautiful soft leather.Thank you Styletread,for amazing service.Thoroughly recommend
My shoes were perfect
condition and packaging were all correct
The speed of delivery was amazing
I chose to check out the reviews after I had made my purchase
I was a little hesitant with a few negative reviews
I am one to understand that not everything works well for everyone
The negative reviews were mostly regarding returns, I will not need to go down that path so cannot make a comment in that respect
pre meditated deceit!
bought a a pair of Colorado boots from them due to being offered a 20% discount using a coupon code. they had set the marked price just right so the 20% discount dropped the price to $89.97 which was just under the min $90 spend to obtain the the discount. so its clear someone at style tread is very dodgy.
I read the terms and condition prior to purchase so picked up on this . bought them anyway as the marked price wasn't all that bad. non the less I don't think I will be purchasing from them again .
Consumer affairs and ATO may be interes...
I'm so very pleased with Style Tread. Excellent customer service and my shoes are wonderful. I will be buying from them again and recommend them highly. So happy.
Upset with quality control
Ordered a pretty pair of slip on shoes with white wedge type heels. When they arrived I noticed many black marks on the side of one shoe. This was very obvious as the heel is white. I turned the shoe over only yo see that the whole sole of this shoe had black over the tread and the heel showed signs of wear.
So I’m assuming it was a ‘try on ‘ this isn’t good enough as the shoes weren’t cheap!
To make matters worse I emailed them about this matter but received NO RESPONSE!!
I won’t be shopping with style tread again
Poor customer service
Lack of any real help with issues. Snide, unprofessional replies to emails - like communicating with high school kids. Worst company I've dealt with for a very long time.
- Online store
- Verified customer
None genuine leather shoes, cheating on description
The shoes I bought is not made of leather, they mark the material as "man made" on their website and shame to claim it was made of PU leather, misleading on purpose.
Time for deliveries inaccurate
Do NOT trust their delivery times they are false totally inaccurate claims on the site for me it was important and I phoned when i had not received them to find they were packed but not even despatched!!!
Paid for express shipping and took them a wk to dispatch
Very disappointed. Ordered my sons shoes and requested express shipping, what's the point if they take a whole week to dispatch. I ordered other items at the same time from different companies using normal post and have already received them.
Huge choice-excellent shipping
I love this site. A huge range of brands, great sales. Order one day, wearing the shoes 2 days later. If you understand your shoe size and measurements, you wont have a problem. I can’t recommend Style Trend highly enough.
- Online store
- Verified customer
Poor quality shoes and customer service
Poor quality shoes. Terrible customer service.
I purchased a pair of Django and Juliette shoes only to have the sole come off after wearing them twice. I contacted customer service who told me I had to go to a cobbler to get a quote to have them fixed or accept a 30% refund. I ordered online so I didn't have to go to a shop let alone run getting quotes to fix a new pair of shoes. A $150 pair of shoes should last more than two wears. I would say they were not of saleable quality. Customer service then told me I had to cut the shoes up and t...
Best service ever!
The boots I ordered came within a week, well packed. Unfortunately they were too large so I decided to hold onto them, order a smaller size and see which ones fit best. The second delivery also came within a week. I was able to go online print a return docket and return the first pair free of charge. The total refund was in my bank account within a week. It was so, so easy and fast. I will definitely shop with Style Tread in the future.
Styletread - refund policy is absolutely shocking!
Shoes arrived and after wearing them for 5 days to work (office) they fell apart and the soles completely came off - I took photos of the shows before gluing them together and made contact with styletread for a refund so that I could purchase another pair of work shoes. They advised that they would not refund me the $99.95 until I took to the shows with scissors. I explained that I live in a small country town and needed to keep wearing the shoes even though the glue was also now coming apart until I received the money so that I could buy another pair of shoes.
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$65.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
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