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As always the cost of power is far to high , but i must say that in all the time i have been with Sumo i have only experienced cuts in power for seconds and then it has been back on again ,and only eirly mornings 4am
when everyone has been in bed so with all my Solar , gas and electricity communications everyone has been very helpful, given me better service help wise than i expected and will recommend Sumo when discussing the topics of Gas Electricity and Solar which i also recently had instaled
Had the gas and electricity connected. At first everything was great. Then no bills, no calls, nothing and then I get home to find my gas is disconnected. Sumo made no attempt to contact me and .so I am going back to my former provider that I had no problems with in all the years I was with them.
customer service credit transferred to offset gas bill payment
Get all my request done exactly I wanted and sent me a confirmation email instantly. Call attended in reasonable time frame. Excellent customer service, will definitely recommend others to join sumo
All power has been reliable. Cheap plans and fantastic swift service. So happy to have chosen Sumo they really leave the other companies for dead. And its great as there is no language barrier. Just happy and helpful ppl each time I call
Checked bill, payments and paid difference
See above. Well explained and pleasant manner. Understood clearly.Rang to query my billl as am fairly new to Sumo and paid the required amount and was ably assisted by the young man. Thanks ,
I have found Sumo to be the best supplier I have experienced
Excellent Customer Service with Sumo as always. Helpful and resolved my queries. Used to receive regular updates on which days more power was used. Found this helpful. Why does this not continue, I had mentioned it to friends as being a great idea.
Gas Bill enquiry to 'Tae'. Sumo Customer Support Officer.
Phone enquiry made to 'Tae'. Customer Support Officer at Sumo. She received my enquiry and handled it attentively and effectively, answering my question in the process. I commend her effort for resolving my issue.
Help paying the Bill
Sumo simpely the Best/ in Customer service! Helping out and understanding! Extend my bill when needed! Im very Happy ! Thank you ! Megan! For ur Great customer service! And Understandibg!! Thank you
I chatted online, asking for assistance regarding my gas bill.
I was requesting assitance regarding my latest gas bill. I was assured someone would call me during business hours the next day. I am still waiting for that call.
I ended up calling in myself. It's the first time I have had to deal with Sumo since signing with you, and honestly, it makes me want to switch energy companies after such poor service.
The consultant was very patient over the phone, explain things in detail and clearly and very helpful.
Gas power and electricity installed
The set up process was very easy
Very reliable, no experience of dropout so far, so good experience with Sumo.
The consultation over the phone was helpful!
Vanessa was terrific - i had a gas issue, and then realized my Electricity was never in my name
we received a sumo gas bill saying it was overdue- never received the original invoice- Vanessa explained it was an all customer issue. it will be resent next week. issue was resolved.
Great service from the call centre on both gas and electricity. Thankyou
Have great service from Sumo. No issues at all. Am offered better deals don't have to ring and enquire. We have both gas and Electricity thru Sumo and any calls have been answered with outstanding professionalism.
Great customer service
I have gas and electricity with Sumo and have been impressed with the continued great customer service.
The set up process was immediate and the services reliable.
Any questions have been answered promptly.
fantastic customer service.
Called Sumo and got through straight away, not having to wait forever. Sumo operator courteous and dealt with issue straight away. No waiting on hold. Gladly recommend Sumo for gas or electricity provider.
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