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Sumo Gas

Sumo Gas

4.5 from 53 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(40)
(7)
(1)
(2)
(3)
  • Incentivised Review Yes (6%) · No (94%)
  • Transparency
    4.3 (36)
  • Customer Service
    4.6 (45)
  • Rates and Fees
    4.1 (41)

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published

As always the cost of power is far to high , but i must say that in all the time i have been with Sumo i have only experienced cuts in power for seconds and then it has been back on again ,and only eirly mornings 4am
when everyone has been in bed so with all my Solar , gas and electricity communications everyone has been very helpful, given me better service help wise than i expected and will recommend Sumo when discussing the topics of Gas Electricity and Solar which i also recently had instaled

Transparency
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ServicesGas
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1 comment
Sumo
Sumo Customer ServiceSumo

Rach

RachCentral Highlands and Goldfields, VIC

Great customer service

published

No waiting time when calling, easy to talk to consultant who new what I wanted and provided more than I had expected. So helpful and didn’t waste my time. Nothing was too much.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo

Later payment

published

I spent most of December in hospital therefore missing the gas payment date by about 5 days. Vanessa was kind enough to apply the discount due to my circumstances. I would recommend Sumo.

ServicesElectricity and Gas
1 comment
Sumo
Sumo Customer ServiceSumo
Mark

MarkCentral Highlands and Goldfields, VIC

terrible service

published

Had the gas and electricity connected. At first everything was great. Then no bills, no calls, nothing and then I get home to find my gas is disconnected. Sumo made no attempt to contact me and .so I am going back to my former provider that I had no problems with in all the years I was with them.

Transparency
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1 comment
Sumo
Sumo Customer ServiceSumo

customer service credit transferred to offset gas bill payment

published

Get all my request done exactly I wanted and sent me a confirmation email instantly. Call attended in reasonable time frame. Excellent customer service, will definitely recommend others to join sumo

Customer Service
ServicesGas
1 comment
Sumo
Sumo Customer ServiceSumo

Hello there, thank you for taking the time to provide your feedback. We are so glad to hear that you are a very happy Sumo customer. If there is anything more we can do to help, please let us know. Kind regards, Mez @ Sumo


Stewart

StewartGoulburn Valley, VIC

Fantastic service

published

All power has been reliable. Cheap plans and fantastic swift service. So happy to have chosen Sumo they really leave the other companies for dead. And its great as there is no language barrier. Just happy and helpful ppl each time I call

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo

Checked bill, payments and paid difference

published

See above. Well explained and pleasant manner. Understood clearly.Rang to query my billl as am fairly new to Sumo and paid the required amount and was ably assisted by the young man. Thanks ,

Transparency
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1 comment
Sumo
Sumo Customer ServiceSumo

I have found Sumo to be the best supplier I have experienced

published

Excellent Customer Service with Sumo as always. Helpful and resolved my queries. Used to receive regular updates on which days more power was used. Found this helpful. Why does this not continue, I had mentioned it to friends as being a great idea.

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo
Lisa

LisaGreater Melbourne (Metropolitan), VIC

Excellent customer service & very helpful

published

Everything is going really good. Have been with sumo for years and am quite happy with their services. I have gas and electricity. Prices are good. Could not complain at all

ServicesElectricity and Gas
1 comment
Sumo
Sumo Customer ServiceSumo
Michael T.

Michael T. Greater Melbourne (Inner), VIC

  • 4 reviews

Gas Bill enquiry to 'Tae'. Sumo Customer Support Officer.

published

Phone enquiry made to 'Tae'. Customer Support Officer at Sumo. She received my enquiry and handled it attentively and effectively, answering my question in the process. I commend her effort for resolving my issue.

Transparency
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1 comment
Sumo
Sumo Customer ServiceSumo

William HAMMAD

William HAMMADGreater Melbourne (Inner), VIC

Help paying the Bill

published

Sumo simpely the Best/ in Customer service! Helping out and understanding! Extend my bill when needed! Im very Happy ! Thank you ! Megan! For ur Great customer service! And Understandibg!! Thank you

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo

Kathy Holland

Kathy HollandGreater Melbourne (Outer), VIC

  • 2 reviews

I chatted online, asking for assistance regarding my gas bill.

published

I was requesting assitance regarding my latest gas bill. I was assured someone would call me during business hours the next day. I am still waiting for that call.
I ended up calling in myself. It's the first time I have had to deal with Sumo since signing with you, and honestly, it makes me want to switch energy companies after such poor service.

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo

Hi Kathy, thank you for taking the time out to provide feedback. I am very disappointed to hear that no one reached out to you, as requested. Please send us an email to info@sumo.com.au so we can get in contact to resolve. Kind regards, Kat @ Sumo


Good deal

published

Sumo has a vry helpful team.i have gass , electricity, internet with them. I talk to Merem and she help me to fix my bill.
Realy appreciate to help us .
Thanks Merem.

ServicesGas
1 comment
Sumo
Sumo Customer ServiceSumo

The reviewer stated that an incentive was offered for this review


Winnie

WinnieVictoria

The consultant was very patient over the phone, explain things in detail and clearly and very helpful.

published

Gas power and electricity installed
The set up process was very easy
Very reliable, no experience of dropout so far, so good experience with Sumo.
The consultation over the phone was helpful!

ServicesElectricity and Gas
1 comment
Sumo
Sumo Customer ServiceSumo
Sandra Musso

Sandra MussoGreater Melbourne (Metropolitan), VIC

Vanessa was terrific - i had a gas issue, and then realized my Electricity was never in my name

published

we received a sumo gas bill saying it was overdue- never received the original invoice- Vanessa explained it was an all customer issue. it will be resent next week. issue was resolved.

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo
Danielle

Danielle

  • 2 reviews

Very understanding

published

I just got off the phone to Joshua and can't thank him enough for being understating and empathetic of my situation. He was very helpful and provided an outcome that I greatly appreciate!

Transparency
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ServicesGas
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1 comment
Sumo
Sumo Customer ServiceSumo

Great service from the call centre on both gas and electricity. Thankyou

published

Have great service from Sumo. No issues at all. Am offered better deals don't have to ring and enquire. We have both gas and Electricity thru Sumo and any calls have been answered with outstanding professionalism.

Transparency
Customer Service
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Customer ServiceSumo

Hi Anne, thank you for taking the time out to provide wonderful feedback. We are so glad to hear you have had a great experience with us at Sumo. If there is anything more we can do to help, please let us know. Kind regards, Merem @ Sumo


Happy

HappyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great customer service

published

I have gas and electricity with Sumo and have been impressed with the continued great customer service.
The set up process was immediate and the services reliable.
Any questions have been answered promptly.

Transparency
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1 comment
Sumo
Sumo Customer ServiceSumo

george pollak

george pollakGreater Melbourne (Metropolitan), VIC

review

published

we received a gas bill for 240 days. i called to complain and Vanessa was very courteous and helpful. she offered me to pay it in 240 days without any penalty

ServicesGas
1 comment
Sumo
Sumo Customer ServiceSumo

Debbie M.

Debbie M.Greater Melbourne (Outer), VIC

  • 2 reviews

fantastic customer service.

published

Called Sumo and got through straight away, not having to wait forever. Sumo operator courteous and dealt with issue straight away. No waiting on hold. Gladly recommend Sumo for gas or electricity provider.

Transparency
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1 comment
Sumo
Sumo Customer ServiceSumo

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