Sunbeam Cafe Barista EM5000K (Black)

Milk frother rubbish – Was ok for a year , then the milk frother started playing up and barely frothing . Have descaled and everything , still not working . Will be throwing out soon and getting a new machine - hopeless

Love it! – We have had this machine for 4 years and couldn’t be happier! This is the 2nd one after the first broke just After the 12 month warranty was up. We phoned Sunbeam, and they were more than happy to send a new replacement, even though we were just out of warranty. We love how easy this machine is to use and clean, no fuss or bother. We prefer our… Read more

coffee, a bit hotter than the machine provides so we finish off for 20 seconds in the microwave. After four years, we will probably get a new one soon as the frothing side of things is becoming a bit hit and miss. We definitely feel we’ve had our moneys worth and I’m more than happy to replace a with the same type again.

My machine is dead this morning – My machine is over 2 years old and has been working well and making great coffee. This morning the machine is dead - no power at all. Have tried different power points and tried other appliances in the machines power point. Is it repairable? Show details ·  2

Broke and no support – I gave this as a gift to my mum about 12 months ago. It's now broken, as soon as it is powered on it starts spitting out water snd the buttons are useless. It won't stop unless it is turned off at the power. I don't have the receipt and attempted to contact Sunbeam, sent them a video of the issue and they couldn't even give an indication of what… Read more

the issue is/what caused it. Just said it's out if warranty and nothing they can do. My mother doesn't even use it everyday, and the days she does use it it is only for 1 coffee. Sunbeams reputation has gone downhill. I had a food saver also having issues after 12 months or next to no use.

I do not recommend this product or this company.

Customer Service non existent – I was given this coffee machine about 12 months ago and it often leaked. Then it decided not to work. I’d turn it on and water just kept coming out of the spout and couldn’t push any buttons to make coffee. Tried turning it off and on again for several days but still the water kept coming out couldn’t push any buttons. After putting it on Facebook… Read more

for help, I later received an email advising to phone Sunbeam. I did this and was asked if I descaled it. I couldn’t as I couldn’t push any buttons. He kept asking the same question and I kept repeating I couldn’t. I then had to tip the machine upside down and take a photo of the model number. Then I had to take a video showing what was happening when I turned it on and and couldn’t push any buttons. I was advised to send this replying to another email he sent me. After not receiving and response, I sent an email asking if there was any updates. The response was that because the model was produced in 2020 and I didn’t have a receipt, nothing could be done. I will never by another Sunbeam product again, they don’t last like they used to.

Broken after 14 months – Milk dispenser hardly puts out milk anymore after several scale cleans still the same. Some days it works others it’s just mainly steam. Pick up spout not cracked. Show details

Starts out great but then – Had one of these machines and it lasted three years before the frother packed it in. Bought a new one in July 2021 and the frother has packed it in again and only just outside warranty. Have done everything regards cleaning, vinegar, descaling, chilled milk, etc etc and it still doesn't work properly. Sunbeam really needs to fix what appears to be a very common problem. Show details

So Inconsistent! – Milk does not come out of the reservoir consistently at all. For a large cup on ya tiny amount of milk comes out! Tried everything and really frustrated Show details

Good for the price – For a coffee machine that’s $200ish… it’s good. Can’t expect it to make coffee shop coffee when it’s an automatic machine. It’s great for black coffee and just ok for milk coffee. But if you want coffee shoo coffee, you’ll need to spend more no matter the brand. Show details

Inconsistent frothing – The automatic milk frother was never that great but seems to be getting less and less consistent. Seems to only want to froth when the milk reservoir is half full and temperature is lukewarm and has to be reheated in microwave. Coffee function work fine Show details

2 years old and now not frothing – It was so great up until now.. Now won't froth on Latte at all.. Devastating. No fixes mentioned online that we havent already tried Show details

Worked great to start now milk frother only gives small amount of milk – Coffee part works great, just not the milk frother. Had a year now, tried cleaning everything and no difference. Sounds like a common problem reading other peoples reviews. Please help Show details

Cafe barista has stopped frothing milk :( – We love our sunbeam cafe barista BUT it has suddenly had trouble frothing milk, we have tried everything and clean it regularly so are sure there are no blockages. Not sure what else to do! Very disappointed. Show details ·  3

Terrible – Bought this machine in late October 21. Stopped frothing early in December. Was in touch with retailer and sunbeam take it to a repairer as still on 12 month warranty. But we live 250klms from repairer cost to send it approx $80 each way just can't get it fixed. Show details

I love my Sunbeam Coffee Maker EM5000K – I bought this Sunbeam coffee maker from The Good Guys after a friend bought a more expensive coffee maker and I didn't want to spend that much. So I found this Sunbeam coffee maker online and I looked at youtube reviews. I couldn't find many and one was a bad review and two were good reviews. It looked easy to use so I bought one. It's easy to us… Read more

one touch (which I love) and I can have a cappuccino at home now any time I want. I bought Vittoria Chocochino drinking chocolate large shaker to shake onto the top of my cappuccino. I have bought decaf and regular coffee so I can make what I like. I love the way the Sunbeam is easy to set up, clean and operate. It makes me the coffee I love. I'd recommend it. It's a luxury to make my own cappuccino at home and the milk is nice and frothy, better than I've had from some takeaways. It also does latte and espresso but I haven't tried them. My favourite is Cappuccino coffee.

Makes a great cup of coffee but – I am enjoying my machine. I would have loved an automatic but the cost prevented me. I bought this and really happy with it. There have been a few complaints but it appears that people have not read the manual properly. I find it does froth a bit too much for my liking on the latte setting. I have the dial right down but prefer less froth. Overall I love.  Show details

Wasted my money – I purchased this machine recently. Have tried it twice. I contemplated between this and a pod machine. I wish I had purchased a pod machine.I get very little taste of coffee. The milk is too bubbly, not smooth like a latte should be. I cannot get a hot coffee.  Show details

Disappointed – This coffee machine is obnoxiously loud and produces inconsistent cups of coffee(sometimes will make a full cup, sometimes will only fill up half way) with varying heat, the froth dial is basically useless, have tried all kinds of milk and made sure it’s always chilled before use and yet every time my milk is overfrothed, I have cleaned and… Read more

descaled the machine and the problem has not been resolved, unsure of what to do anymore but will definitely not be buying anymore sunbeam coffee machines, by far the worst brand of coffee machines.