Reviewer Photos & Videos
A good machine but got silly part problem
Had EM7000 for two years and always love it. During covid we also added the grinder as my partner and I would each have at least 3 coffee per day. However the machine run into some issue one month ago when the shower head plate came off, together with the top plate which I later realise came from the Thermoblock assy. I tried to put the two plates back but it would always come off again. Just recently I realised this was due to the screw from the Thermoblock assy went missing, leaving a bitter taste to the coffee.
I checked the spare parts lis...
Purchased in May 2019 at JB Hi-Fi for $699.00.
This machine got me through lockdown!
This machine has been great - especially when I had to put it to heavy work over lockdown(s).
Picked up a refurbished model and it has performed beautifully for 2 years.
Like another reviewer I'd also suggest getting a better basket, but once that's sorted it's a great machine for the price!
My only complaint is with the cost of the sunbeam cleaning products and replacement seals for this machine - if they were more reasonable this would be an absolute winner.
Purchased in November 2018.
Problem from the start
I have Sunbeam Expresso Machine 7000K series I purchase it on 10/06/16, set it up at home for first time same day water spurted out everywhere I returned machine 12/06/16 they had no stock had to drive to another store second machine would not sit level the whole machine twisted ,looked like carton had been dropped prior to me taking delivery they were very sorry but did not have another one in stock had to drive 50 minutes to get a replacement on 23/06/16 machine went well for about a month ,and from then on has had continual problems with ste...amer and water flow would not recommend this machine to anyone, The store that I purchased it from had a solution spend another $800 and they would give me the TORINO TOTAL COST OUTLAID FOR BOTH MACHINES would have been $1400 no thanks I had my previous sunbeam machine 6910 for over 10 years without a problem. A very good product, I wish I could say the same about the 7000 series but this machine not in same class. Pwhen possible will have to replace with another brand.
Purchased in June 2016 at David Jones for $600.00.
3 cups a day, 5 years on and still killing it!
My partner and I have been enjoying the services of this machine for about 5 years now and visitors are still complementing on how comparable it brews to commercial machines used at cafe's. I have heard complaints about the pressure not being there as not having a dual floor basket and not being able to use pre ground supermarket coffee. But as it states it's a Cafe series not stock so you simply must grind your own beans with a quality Burr grinder. Which personally is all part of the enjoyment. Look after it, clean and descale evey 4 weeks and you should get the best out of it.
Purchased in February 2015 at Harvey Norman for $729.00.
Useless as supplied new.
Previous models came with Duel floor filter baskets. This model has single floor only which means ground coffee from the supermarket won’t work ( no pressure) Sunbeam are aware of this and tell you to purchase the duel floor for $50.00 If you want to fix the problem. Fantastic machine if only they supplied the correct baskets .
Purchased in March 2020 at The Good Guys for $699.00.
Coffee OK - Sunbeam service TERRIBLE
Bought the EM7000 after nearly 6 years of faithful service from my EM6910.
This brings us to the first point the EM6910 came with a 5 year warranty but for the EM7000 Sunbeam only offers 1 year.
At 17 months a puddle of water formed under the machine after use - so we rang customer service which brings us to the second point
Despite living in central Sydney the closest service centre able to inspect the machine is a two hour drive!
Rang several local coffee machine service centres and they did not repair Sunbeam machines
While it worked the ...
Purchased in April 2019 for $600.00.
Poor quality build
These machines are built poorly. 2 years on and it leaks from the bottom. Last Sunbeam product I buy. Utter crap, no consistency in quality, except that it is pot luck if you get a descent one for your money.
EM7000 to be serviced
I need to EM7000 to be serviced in Hobart Tasmania and there no service agents except the other end of state which is 3 hours away. I rang customer service but the could not help. Left message for manager to call Me - no response. Lodged online query and email advising someone would contact me in 3 days - no response. How is it possible for sunbeam you have no agents in southern Tasmania
Purchased in January 2014 at Harvey Norman for $1,100.00.
Shocking service center, 4th machine fail. Solid build with cheap components - particularly the collar.
2nd EM7000 to fail after 2 EM6910s had similar issues. This is a replacement machine after the first EM7000 failed with 2 collars replaced and then the whole motherboard. Was promised a 12 month warranty. Replacement machine's Collar failed at 11 months and alarming electrical shorting sounds on the Manual button, no replies to emails after over a month and phone never gets answered, then told they don't offer a warranty on the replacement machine despite me being told they do. Don't believe this is within my consumer rights, these machines used to be 24 months warranty, now only 12!
Have tried 4 times today over an hour and a half waiting for someone to answer the service line
Purchased in June 2019.
Bought my em 7000 3 years ago, loved it (wrote a review praising it then)made great coffee12 months ago steamer stopped working. Put it in for repair at a very reputable coffee repair company when I got it back nothing worked returned it to them and they repaired it again. Again great coffee for almost 12 months, steamer has broken again, very disappointed not going to spend a couple hundred bucks for another possible year. I drink a long black and thankfully i can still make them but my wife cant get her latte but its put me off buying another sunbeam. I have rated the frother below great when it worked.
Purchased in May 2017.
Machine has no pressure, you could put your whole weight on the tamper and fine ground coffee. the gauge stays at 0 Weak .
I usually love sunbeam but not that machine
Purchased in June 2020 at goodguy for $630.00.
Makes good coffee but the pressure gauge seems flakey
We replaced our older series Sunbeam with this machine today after 10 years of service. We took the first machine back because the pressure gauge did nothing. The second machine seems now to be doing the same - dead pressure gauge. These are not analogue dials but digital so presumably something is askew with the pressure sensor or the MCU controlling it.
Irritating not to have a feature you've paid for but equally not stopping it from producing good coffee. I comfort myself with the point that I rarely looked at the gauge on the older machine which was not very well located so don't really need this one either.
Purchased in June 2020 for $550.00.
Customer support service
Purchased this machine Jan 2019. Feb I had a problem with the steamer. Calling the service number transferred to service who suggested running the cleaning cycle. No steam, called back but transferred to service with no answer. Sent email no response.
I understand the current pandemic is disrupting work places, but no response is unacceptable.
Purchased in January 2019.
Bought it second hand from a coffee buff. Read some reviews about leaking problems after about 1 year . This one was about 2 years old and in beautiful condition. After getting the run down on how to work it, I must say it makes the BEST coffee I have ever had. It makes my old Sunbeam entry level machine ,which I thought pretty good, second rate!
Fantastic machine. Things we love - compact compared to Breville; twin thermoblock means can steam and draw coffee simultaneously; quick to warm up; our first one gave 5 + years of great service.
Questions & Answers
Frequently Asked Questions about Sunbeam Cafe Series Espresso EM7000 (Stainless)
The coffee pressure gauge doesn't work during the pour regardless of how fine the grind size is, what should I do?
- Grinds might not have been tamped (compacted) enough, tamp more firmly.
- Not enough coffee grinds may have been used. Increase dosage for coffee grinds. Use a single filter basket for a single dose.
My steam wand temperature gauge is not working, what should I do?
Make sure the steam wand is clean and the temperature sensor on the wand is fully submerged in milk.
Why is there no pressure in my pour?
The coffee grind coarseness and tamp pressure will affect the coffee extraction pressure. Adjust to a finer grind size and tamp firmly.
The double cup setting poured between 80ml to 100ml rather than the 60ml, what should I do?
To re-program the 2 CUP button, follow the instructions below.
- Prepare the 2 cup filter with coffee and tamp.
- Place 2 cups under the espresso pour spouts.
- Press the PROGRAM button.
- Press the 2 CUP button to start the espresso pour. Press the 2 CUP button again once the desired volume of espresso has been extracted. The espresso machine will beep twice to indicate the new program for 2 CUP operation has been set.
Why can't I get any crema no matter what grind I use?
The freshness of the coffee beans affects the level of crema. Change to a different batch of coffee beans and ensure it is used within 2 - 3 weeks of opening the bag.
My coffee tasted bitter and black, there's no pressure or crema even after I followed the instructions. What should I do?
When the grind is too fine and the grounds are packed too tightly together, it will be harder for the water to penetrate the coffee puck. This will result in an extraction that is too slow, hence bitter drinks. Adjust the grind setting and make the grinds coarser. Don't apply too much pressure when tamping.
How do I clean and care for my machine?
The coffee making process involves extracting oils out of coffee grinds to make espresso coffee. Deposits of these oils build up over time and affect the taste of the coffee and operation of the espresso machine. Regular cleaning to remove these oils is essential and will maintain the quality of the coffee the espresso machine produces and result in less maintenance being required. This is easy to do by following a few quick and easy cleaning steps after each coffee making session:
- Cycle water through the group head
- Purge steam through the steam wand
- Wipe the steam wand clean with a damp cloth immediately after use
- Remove the filter basket from the filter handle and clean away any old coffee oils
- Empty the drip tray and rinse
Latest Consumer Questions
The auto-drip 1-cup and 2-cup functions have ceased to work. When you push either button, the machine comes on and begins to pump for a second or so and then stops. The manual function still works fine.
Firstly have you tried cleaning & descaling the machine? If you could refer to pages 20 to 23 of the product manual attached https://sunbeam-s3-production.s3.ap-southeast-2.amazonaws.com/EM7000_ib_1_39dab3845d.pdf please do this & let me know if your issue keeps continuing.
Thanks for the speedy reply.
Ok, have cleaned and descaled the machine.
(Could it be the solenoid?)
Quiet possibly it could be.
If you go to our website attached https://www.sunbeam.com.au/ & scroll to the end of the page you will find service agents locator if you click on there you should be able to find any in your local area whom should be able to assist you.
My machine has a pinging sound every 5 to 8 seconds ,can hear it from some distance away ,I wouldn't think this is normal, any thoughts on this.
Is there any chance you could possibly take a video of it with the sound on so I can hear what it is doing? also can I ask how old is the machine?.
The machine has been replaced,it was brand new.Thanks to sunbeam for their help .
Hi Spud no worries at all.
My EM7000 warms the top cup warmer. It also produces hot steam. However the water passing through the coffee is cold. The water from the RHS hot water spout is also cold?
What does this mean and how do I fix it?
Get an answer from our members and Sunbeam representatives
|Category||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar|
|Input Power||2,400 W|
|Dishwasher Safe Parts||No|
|Water Tank Capacity||0.03 L|
|Dimensions||355 x 365 x 340 mm|
|Milk Frother||Steam Wand|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Stainless Steel|
|Release date||June 2012|
- GTIN13: 9311445018675
- MPN: EM7000
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