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Suncorp Branches

Suncorp Branches

1.5 from 20 reviews

Reviews

Review distribution

5 star
1
4 star
1
3 star
1
2 star
0
1 star
17

AAA

AAA

  • 5 reviews
  • 2 likes

Terrible Worst Bank Ever But For So Many Reasons

published

11 phonecalIs. I did what they asked me but like drawing blood out of a stone. I wanted to put a large amount of money INTO the bank to invest. Seems the only competent person in Adelaide branch is [name removed]..
The rest say do this ... or do not know what you should do ... as have not been trained to process a bank transfer. etc etc stress induced by these clowns. They are unable to accept money into a new account and then let you see if the money has been correctly transferred. Hopeless. Ask me to verify ID and then change track after I have wasted 4 hours of my time. They can all resign and help the banking industry. Rude and in my humble opinion a bunch of incompetents.

Transparency
Customer Service
TopicNew Account

Disgusting service

published

Their quality of service is very low, disgusting really. I have been sitting for an hour or more to be served and 4 people have gone past me. No one even noticed me or no one approached me and tried and help. My experience with this bank is dissapointing.

Transparency
Customer Service
TopicGeneral Transactions
Michael P.

Michael P.South East Queensland, QLD

SHOCKING CLIENT SERVICE

published
Transparency
TopicLoan Application
SML

SMLSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Worst communication

published
TopicLoan Application

clive minshull

clive minshull

  • 4 reviews
  • 2 likes

Pensioners beware

published

Had to deal with the death of my father and just found out that they will not release HIS money without probate after speaking with solicitor this will be an extra $9300 to get probate this is the only thing that holds this will up. I suggest that ALL older Australians remove there funds over the $50000 threshold I will close my other accounts TODAY suggest you all do the same

Transparency
Customer Service
TopicGeneral Transactions

Bev W

Bev WSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Closure of Branches

published

As a Suncorp Bank customer for 30 years (I joined when it was a Building Society) I always had excellent service at the Cleveland Branch - the staff were always friendly, courteous and helpful and any minor problems over the years were dealt with expeditiously. The Branch was always busy and catered for a lot of elderly customers, some who used disability aids. As well as bank accounts, I also have house, contents and car insurance with Suncorp. I was so disappointed when the Cleveland Branch closed and wonder how some of the elderly customers are now getting on. The Capalaba Branch is not large enough to accommodate the extra workload, particularly as the Wynnum Branch has also closed. Please re-open some branches.

Customer Service
TopicGeneral Transactions

Sammycts

Sammycts

  • 2 reviews
  • 2 likes

Unsafe and heartless

published

I had money stolen out of my account twice, called to try and rectify it and both times they said they would charge me to "try" and get my money back.

TopicGeneral Transactions

Shocked

ShockedSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Utter Disgrace

published
Transparency
Customer Service
TopicLoan Application

Cannot accept coin donations unless you are a customer

published

I have collected money for a charity at a morning tea. Suncorp have a policy of not accepting coin deposits unless you are a customer. This is despite there being a coin deposit machine in store. I have not had an issue with any other bank brands accepting coin donations for other charities, even if I don't have an account with them. I recommend the charity opens up an account elsewhere.

Transparency
Customer Service
TopicGeneral Transactions
Natasha

NatashaPerth, WA

Only one branch in Perth, and not answering the phones.

published

I have tried calling twice recently, the first time I was put on hold for 30mins, I hung up in the end. And just now I called, got a call back after 40mins, when my phone finally rang I picked up and was put back on hold again, unbelievable. And only one branch in WA. Not a happy customer.

Transparency
Customer Service
TopicGeneral Transactions

Raymond

RaymondSouth East Queensland, QLD

  • 18 reviews
  • 10 likes

Allowed a debit without consent

published

A business had been depositing into my account for over a year. Suncorp bank allowed them to debit from my account without my knowledge. I asked why and 2 weeks later i got a reply that i should contact the entity who did the debit and tell them to stop. I told suncorp i have no direct debit authority with the business
I also asked suncorp to show the direct debit form . They cannot because there is not one. Suncorp insists it is between me and business.
I keep telling suncorp to produce the debit authority which they cannot
How canna bank allow anyone to debit without the account holders authority and knowledge?

Transparency
Customer Service
TopicBusiness Banking

Bad bank service

published

They taking money from you now with dishonesty fees don’t trust them you won’t get that money back, I’ve been with the bank for years and they having issues now bad customer experience

Transparency
Customer Service
TopicGeneral Transactions

Sarah B.

Sarah B.

  • 5 reviews

Long term customer. Would recommend.

published

Have been with Suncorp for almost 30 years. Have found them to provide better service and products than other banks. Have had dealings with NAB, Ubank and ANZ and Suncorp have always come out on top.

Have competitive Home loan rates and their personal bank accounts don't carry ridiculous fees.

Only downfall would be the amount of banks closing down or switching to "no cash" stores which can be inconvenient.

Transparency
Customer Service
TopicGeneral Transactions

worst customer service ever!!!!

published

I have a home loan. Been 2years.
worst customer service!!! Low level of education. Waiting for an hour to print out a statement. I’ve explained same thing to three different people!!!!!!!!!

Transparency
Customer Service
TopicGeneral Transactions
Stephen

StephenSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Bad Customer Service or Lack of Service Nobody Smiles

published

I have been a customer of the Suncorp Bank since 1980 when it was known as Metropolitan Building Society.
Not a happy patron of the bank at all now.
I found the service wanting and the team with no customer assistance very upsetting.
Time to look for another bank.

Transparency
Customer Service
TopicGeneral Transactions

Most corrupt time consuming

published

Been with this garbage company for almost 2 years. They don't mind taking your money but they like you to wait till they are ready to pay out. And don't mind double dipping without you knowing it till it is to late. The most corrupt time consuming insurance company in Australia. Would never deal with them again and I will tell everybody how they do business. But then again all u have to do is read the complaints there all top true

Transparency
Customer Service

ppt

pptHere

  • 6 reviews
  • 4 likes

Rip off Fees

published

Rang Suncorp to report a lost debit card and was informed of $12.50 replacement fee, even though I was expecting a new card for my expiring one in a few weeks.

All those previous bank charges plus what they make from our accounts.

Dumping this greedy mob, sick of banks money grabs.

Transparency
Customer Service
TopicGeneral Transactions

Kathryn13

Kathryn13South East Queensland, QLD

  • 3 reviews
  • 6 likes

Many staff to meet and greet but only 2 who actually work

published

I only attend this bank with my mother. When you walk in at 9am there are approximately 6 staff to meet and greet but STILL only two at the counter to do the hard work.
There was approximately 6 staff who vanished witthin 1 minute of opening with only two to do the real service. STILL!!
This has been going foe years and there us so much 'pretending' to work. It is very sad.

Customer Service
TopicGeneral Transactions

lyn

lynSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Customer service is worse than zero!

published
Customer Service
TopicCredit Card Application

Peter

PeterSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Does Suncorp still exist ?

published
Customer Service
TopicGeneral Transactions

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