Terrible Worst Bank Ever But For So Many Reasons
11 phonecalIs. I did what they asked me but like drawing blood out of a stone. I wanted to put a large amount of money INTO the bank to invest. Seems the only competent person in Adelaide branch is [name removed]..
The rest say do this ... or do not know what you should do ... as have not been trained to process a bank transfer. etc etc stress induced by these clowns. They are unable to accept money into a new account and then let you see if the money has been correctly transferred. Hopeless. Ask me to verify ID and then change track after I have wasted 4 hours of my time. They can all resign and help the banking industry. Rude and in my humble opinion a bunch of incompetents.
Their quality of service is very low, disgusting really. I have been sitting for an hour or more to be served and 4 people have gone past me. No one even noticed me or no one approached me and tried and help. My experience with this bank is dissapointing.
SHOCKING CLIENT SERVICE
After 4 weeks from first contact Suncorp Bank about a simple Refinancing I am disgusted with their terrible client service. Started with a mobile lender - they were rude so asked for another one and they were hopeless. Suncorp is great at saying they will ‘call’ or investigate. It does not happen. 30+ years as customer, simple no brains add on to loan and it’s just too much at Suncorp. All approved etc but just cannot get paperwork completed. Perhaps offer less “2k new customer bonus schemes” as it’s obvious you don’t have the resources to mana...ge your existing customer base. I did my calcs and I save that 2k each and every year with different lender. Btw I called the complaints dept, the irony it goes straight to automated message ‘we cannot take your call’. In the end it was just too much hard work to stay as a customer at Suncorp. Good news the whole debacle resulted in finding a better rate, less fees and so far same day responses. Moved insurances awhile ago, they simply cannot compete.
Suncorp is great at saying they will ‘call’ or investigate. It does not happen. 30+ years as customer, simple no brains add on to loan and it’s just too much at Suncorp. All approved etc but just cannot get paperwork completed. Perhaps offer less “2k new customer bonus schemes” as it’s obvious you don’t have the resources to manage your existing customer base. I did my calcs and I save that 2k each and every year with different lender. Btw I called the complaints dept, the irony it goes straight to automated message ‘we cannot take your call’....In the end it was just too much hard work to stay as a customer at Suncorp. Good news the whole debacle resulted in finding a better rate, less fees and so far same day responses. Moved insurances awhile ago, they simply cannot compete.
Had to deal with the death of my father and just found out that they will not release HIS money without probate after speaking with solicitor this will be an extra $9300 to get probate this is the only thing that holds this will up. I suggest that ALL older Australians remove there funds over the $50000 threshold I will close my other accounts TODAY suggest you all do the same
Closure of Branches
As a Suncorp Bank customer for 30 years (I joined when it was a Building Society) I always had excellent service at the Cleveland Branch - the staff were always friendly, courteous and helpful and any minor problems over the years were dealt with expeditiously. The Branch was always busy and catered for a lot of elderly customers, some who used disability aids. As well as bank accounts, I also have house, contents and car insurance with Suncorp. I was so disappointed when the Cleveland Branch closed and wonder how some of the elderly customers are now getting on. The Capalaba Branch is not large enough to accommodate the extra workload, particularly as the Wynnum Branch has also closed. Please re-open some branches.
Having been with Suncorp over many years I could not say a bad word. I have everything with them. Banking, home loan, car insurance x 2, house and contents insurance, income protection insurance the lot. Never thought of going anywhere else until today. Today I wanted a small loan for window shutters and patio screening. Have a very small mortgage, income of $75k and massive home equity. But didn’t get to first base. The Lending Manager at Robina was rude, condescending and had no knowledge of how PAYG statements are now produced direct to ATO....We were even told “one of you needs to pay attention”, that she required three quotes, that she would check bank statement re groceries to ensure the truth was told. Unbelievable. Found out from head office only one quote required. Made formal complaint about this woman. Now moving everything over to CBA. Never ever been treated so rudely and badly. Suncorp advertise their home loans while having people like her chase existing old customers away. Bye bye. Never again. My other left there in tears.
Cannot accept coin donations unless you are a customer
I have collected money for a charity at a morning tea. Suncorp have a policy of not accepting coin deposits unless you are a customer. This is despite there being a coin deposit machine in store. I have not had an issue with any other bank brands accepting coin donations for other charities, even if I don't have an account with them. I recommend the charity opens up an account elsewhere.
Only one branch in Perth, and not answering the phones.
I have tried calling twice recently, the first time I was put on hold for 30mins, I hung up in the end. And just now I called, got a call back after 40mins, when my phone finally rang I picked up and was put back on hold again, unbelievable. And only one branch in WA. Not a happy customer.
Allowed a debit without consent
A business had been depositing into my account for over a year. Suncorp bank allowed them to debit from my account without my knowledge. I asked why and 2 weeks later i got a reply that i should contact the entity who did the debit and tell them to stop. I told suncorp i have no direct debit authority with the business
I also asked suncorp to show the direct debit form . They cannot because there is not one. Suncorp insists it is between me and business.
I keep telling suncorp to produce the debit authority which they cannot
How canna bank allow anyone to debit without the account holders authority and knowledge?
Long term customer. Would recommend.
Have been with Suncorp for almost 30 years. Have found them to provide better service and products than other banks. Have had dealings with NAB, Ubank and ANZ and Suncorp have always come out on top.
Have competitive Home loan rates and their personal bank accounts don't carry ridiculous fees.
Only downfall would be the amount of banks closing down or switching to "no cash" stores which can be inconvenient.
Bad Customer Service or Lack of Service Nobody Smiles
I have been a customer of the Suncorp Bank since 1980 when it was known as Metropolitan Building Society.
Not a happy patron of the bank at all now.
I found the service wanting and the team with no customer assistance very upsetting.
Time to look for another bank.
Most corrupt time consuming
Been with this garbage company for almost 2 years. They don't mind taking your money but they like you to wait till they are ready to pay out. And don't mind double dipping without you knowing it till it is to late. The most corrupt time consuming insurance company in Australia. Would never deal with them again and I will tell everybody how they do business. But then again all u have to do is read the complaints there all top true
Rip off Fees
Rang Suncorp to report a lost debit card and was informed of $12.50 replacement fee, even though I was expecting a new card for my expiring one in a few weeks.
All those previous bank charges plus what they make from our accounts.
Dumping this greedy mob, sick of banks money grabs.
Many staff to meet and greet but only 2 who actually work
I only attend this bank with my mother. When you walk in at 9am there are approximately 6 staff to meet and greet but STILL only two at the counter to do the hard work.
There was approximately 6 staff who vanished witthin 1 minute of opening with only two to do the real service. STILL!!
This has been going foe years and there us so much 'pretending' to work. It is very sad.
Customer service is worse than zero!
I joined Suncorp 30 years ago when it was Metway, before the merger. Service & products good then, BUT now customers are merely an interruption to their day and it is incredibly frustrating even getting the simplest thing done. As I do 99% online I've been able to ignore it but having recently applied for a card after credit cards with other banks, I spent nearly 4 hours per day on the phone for over a week, with the most unprofessional staff who messed up everything, listed incorrect info on my application resulting in it being rejected in le...ss than 24 hours, requested my income evidence 5 times & misplaced it, gave me 4 different emails to submit docs, never acknowledged receipt as requested, then said they were escalating it due to their mistakes and I've never heard a thing since. Phoned my local branch 3 times but no response despite their promise to call back the same day. As someone who has a high & regular income, own home, lots of assets, no debt or dependents & a perfect credit rating I just wonder how tbey can get it so wrong. I eventually drove to a branch for help, demanded to see the manager (which was another battle) & thought they must be closing down with only one of 2 tellers serving the queue, which was out the door & most of the furniture gone....The manager was empathetic but still no credit card so luckily I'd secured one in a 15 min call with one of the big four who are couriering it to me in time for a long trip. Cards are issued by Citibank so until they get rid of them & their complete ineptitude it will be an uphill battle. Obviously I am now in the process of switching the funds from all of our accounts away from Suncorp.
Does Suncorp still exist ?
I've just come back home from 2 years working overseas and with me I brought a large amount of cash in several Asian currencies that I wanted to convert to AUD$. I wanted to put some of this into my savings account, keep some in cash as spending money and set up a new term deposit for the balance.
I went to my local branch at Sandgate to perform the transaction - but find that branch is now a pharmacy ! I thought they must have relocated further down the road so I walked up and down the street, but no Suncorp. I asked at the pharmacy and they s...
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