Suncorp makes banking very difficult and waste lot of your time
Just wanted to setup online banking, waited on the phone for more than one hour and still the staff couldn’t get me registered. Their system is too old and way behind in technology, you will waste lot of your time if you bank here.
worst customer experience ever
called to ask why my home loan interest rate is 1.5% higher than the advertised rate
couldnt get through after 15 minutes eventually selected the phone back option
when called back was required to answer 7 identity questions while waiting 5 minutes for my details to load
then operator just hung up and never called back
Great bank, very supportive and always here to help
I've had nothing but good times with Suncorp across bank loans and credit cards. They consistently give me the best loan rates, personalised service and little perks. An example is recently i went to cancel a credit card, and I was just under the number of rewards points required to redeem a voucher. The consultant credited me with a few extra points so I could redeem the voucher... this is when i was cancelling the card! How nice is that! thanks Suncorp.
Worst internet banking ever experienced.
We opted to move our business banking from CommBank to Suncorp. Core reason being that we didn't want to support any of the big 4 banks with their dishonest practices.
Choose Suncorp - low fees and appeared good on paper.
Arrgghhhh - what a mistake. The Suncorp internet banking is more primitive than what Commbank offered back in the 90's. It's obvious that Suncorp makes zero effort with their tech.
I've just given up after wasting 30 minutes trying to find a customer payment. It's simply not possible with Suncorp to search for an inv...
Don’t get a credit card through this mob
Been banking with them for many years. Recently got a credit card through them. Worst experience ever. Card arrived promptly but then everything went wrong. Their cards are owned by Citibank and can’t be managed via their internet banking. I can’t transfer directly from my savings account to my credit card. There is no applePay on their credit cards even though there is on other cards, they didn’t honour their interest free balance transfers, everytime I want to check my balance it’s asking for a stupid one time mobile pin and this is via some bastardised website not owned by Suncorp. I’m swapping my home loan and banking away from them. I’ve tried to resolve or ask for help but customer service is also terrible.
Terrible every step of the way
I chose Suncorp for a home loan due to a very competitive interest rate and a $2000 cash back bonus offer after settlement, but in hindsight it has not been worth the pain.
Firstly, despite no problems getting pre-approval and providing the bank with over two weeks' notice, the bank was late to convert my pre-approval to full approval and missed the deadline in my contract of sale, requiring my conveyancer to negotiate a finance extension with the vendor.
Secondly, the bank stuffed up my loan documents twice, and on each occasion, took an u...nacceptable time to rectify and resend documents to me. This resulted in settlement being delayed by two days. This required further work from my conveyancer and me having to extend the lease at my place at the time, both which led to additional fees/expenses incurred by me. Thirdly, on the revised settlement day, settlement was booked to occur at 2.30pm, but was delayed by 3hrs. I was minutes away from missing settlement on that day. Finally, it has been 38 days since settlement and I am still waiting for the $2000 cash back bonus the bank promised would be deposited into my account within 30 days of settlement. I have contacted the bank three times about it and it has supposedly been escalated but I am still waiting. In hindsight, I should have read all the reviews from other customers. In three years' time when my fixed loan term expires, I will 100% be refinancing away from this bank as I don't want to give them a single dollar more than required.
Worst bank to sign up to
Sign up online in December 2019, got heaps of email and texts offers....but no bank card or letter of welcome. I rang in January to ask what's going on 30 minutes later he said it will be sent and should have it in 5 business days. Now in February rang again and she said that it couldn't be sent due to I'd needs to be confirm. What a joke!! Told her to close the account then, she said she couldn't do it and I need to wait 130 days without touching the account.
Little did I know there are two apps. The one I used for fast osko payments was not fast but took longer than a day. Spoke to customer services, she looked up my transfer and my account and said ANZ should have received it immediately. Rubbish! Didn't know had to use other app. Neither did she.
I'd give Suncorp 0 stars if this was possible
After depositing a large amount from a house sale, Suncorp removed my account from online banking and their app (internet banking showed that I have no money and no accounts with them). This was an extremely stressful situation as we needed the funds in this account for another purchase. I was given the run-around by their useless customer service team for several hours in what was a very stressful situation for me. Not one single person at Suncorp out of the 5 that I spoke to seemed to care that I could no longer see or access my money held with them.
Give this bank a miss
Have been a customer for over 10 years. I'm appalled by the multiple phone calls one needs to make when trying to sort out a banking problem. Suncorps token app is useless and everytime we have tired to use it, we have been locked out of our account, necessitating having to contact them all over again. Staff often have an ageist attitude. If you are above the age of 50, suggest you go to another bank.
Slow and goes nowhere!!!
It takes me TWO months to do the home loan transfer from Big 4 banks to Suncorp! Most of time wasted on case officer was on leave without a backup! After the 1st case officer came back, they decided to change another one and requested update documentation since time flies. Suncorp would like to see if my Financial situation changed after my application's wandering around in their office after one month!
Finally the loan settled!
However, I still cannot link the account onto online banking almost one month after settlement. And I repeat the same story as many times as I dialed in. The reference number were only provided untill I asked firmly! However, I've been told that there's no time frame for how long the issue would be fixed!
Constant calls regarding a late payment and questioned on personal questions why payment was late. Never again
Hey Suncorp, do us all a favour and upgrade your call center software so that when your overseas staff dial out, there isn't that horribly, scammy 5 second delay from when your customers pickup to when someone at the other end starts yelling hello? hello? Had an overseas call center (suncorp affiliated clearly) calling me for days on end chasing a late payment that I had genuinely forgotten about. The suncorp staff member then went on to question why my payment was late and if I'd be paying the card off in full..... I promptly replied the whole...reason I got the 12 months interest free card was so I don't have to pay it off in full... I fully believe the call centre staff clearly do not understand their customers or the products suncorp offer. Won't be using suncorp again.
Slow, would not go to this bank - car loan application
Once I had submitted all requested documents it took Suncorp two weeks to get back to me regarding my applicat. Their reply was a request for more documents for an account I don't even have? They also requested sooo much information, much more than I have ever been asked for by a bank. The whole application process was quite lengthy and complicated, even for someone like me with no existing debt, good employment history and income.
I ended up going through another bank and was approved no problem with the whole process taking under a week, well before I had even heard back from Suncorp.
Disappointing to provide so much of your personal information and time to a business for them to not take it seriously.
Time to shop around.
We have 2 homeloans, life insurance and home and contents ins with you... we have called three times for a mobile lender to visit us since you closed our branch - promised twice and that was 5 weeks ago. We have capacity but you obviously dont want anymore business. We have an appointment with a different bank next week. How disappointing.
Suncorp must close down pay out and get out of this business 297 Negative reviews is like Ebola. Plague.
Accurate facts I tried 15 calls so far. The Answer machine says they are trying to phone me. Then it hangs up landline number in their OFFICE> so how do you contact them. Manager leaves another similar message and never rings back. They still block my accounts being viewed until I go into the CITY.
The ONLY STORE not a bank anymore? a STORE.
as a disabled person with damaged leg this is not easy...
In UK when they stuff up they compensate you with payments to show their goodwill. Need it here BADLY.
297 clients might feel a bit better
Waste of time
My partner decide to get finance through Suncorp on the basis of low interest rate. She had pre approval and wait the Max of 7 days, being in contact daily. On the 8th day she was told I would have to be in the loan also as she hadn't earnt enough that year. My partner was on maternity leave until 5 months ago and they could clearly see that in the bank statements. We both earn good money so it was entirely based on that alone.
We could have even accepted that answer had they not wasted our time in waiting and with all the calls and emails.
Home Loan Application - Very Poor, and not accurate
We applied for a Suncorp home loan through a broker, Suncorp held our application for literally 3 weeks. Always asking for more information, every few days. We eventually said we wanted an answer by C.O.B and we got denied. Very miss leading as we had enough capital and enough to service the loan but apparently not by Suncorps words. Even know that we have had home loans in the past. I will take my business elsewhere and spreading the word about the appalling process that has been taken place. The funny thing is my sister is with Suncorp as well and literally the other day she was talking about refinancing, I guess I will be advising her of other options that are more competitive.
Terrible systems and Oversight at every level
Gave them 2 x stars as the rates were decent and getting everything set up in the first place with them was a good experience... from then on it has been shocking.
I've had a home loan with Suncorp for just over a year, so far they have made THREE mistakes mischarging me hundreds of dollar by "system glitch". 2 x of those times it was resolved and they paid me back for their oversight but after hours wasted having to go into the branch or deal with them over the phone. It's not the third time I have been overcharged and it's for overpaying the...max rate on my loan, even though I haven't transferred a cent over EVER. To resolve this third time, i cannot get through over the phone, it just disconnects after 15 minutes on hold. The customer service is also terrible, I need to verify over the phone multiple times during the same call and twice I've been disconnected due to "Office Hours being closed, please try back" even though it's the middle of the day and i have been speaking with them already. Rates with Suncorp may be cheaper, but not worth it in the long run, their systems and frequent oversight is ridiculous and needs to be sorted at a high level.
After many years having two cars comprehensively insured with Suncorp I had a minor accident in my car causing my engine to fail. The first two ladies I talked to on the phone told me I was covered so that made me feel relieved. After 10 days of waiting I hear back from Suncorp telling me to come and pick your car up with a tow truck it’s not covered, it is just general wear and tear. They reviewed my car by putting a mirror down a spark plug hole to determine this. I eventually got my car back home and removed the cylinder heads myself to find...everything in perfect condition accept the two broken valves that got held open by the impact my car had underneath. I now have a car that I have to fix myself with a front bumper that has to be reconnected and may have underplaying damage under the car that I won’t know until I get it back up and running. On top of this my wife is heavily pregnant and experienced pneomonia since this happened and my only other car is very expensive to run and am going back and forth to the hospital half an hour away on a regular basis. The most disappointing thing to me as a customer is they would have spent less than half an hour reviewing my car to tell me to go away.
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