Suncorp Online

I spoke to a [Name Removed] on the phone as I was having an issue with the 'secure token app' trying to make a transfer. He was unhelpful and just hung up on me after telling me to delete and re download the app. Very poor customer service

Why do Suncorp have an offshore team who can't help you? They just waste your time asking a lot of questions then have to transfer you. Then you get a recording stating that you need to call before 1.00pm. Why doesn't Suncorp employ more people so that third parties vehicles, damages by Suncorp customers can get their car fixed - and why do claims finish at 1.00pm? This is ridiculous. Show details

Worst experience I’ve ever had with a bank - again. Our unincorporated association banked with Suncorp from long before I became the treasurer. Since taking the role, a few interactions with Suncorp Bank have now ranked as the absolute worst I have ever experienced with any bank. First one was we had a user on boarded to approve payments, but… Read more

Suncorp couldn’t set up an APCA ID so they could approve batch payments, because it turned out the person had an account 15-20 years ago, and Suncorp had created a new one, and the system couldn’t reconcile the two, or combine them, or get rid of the old one. So the system was just confused and wouldn’t work for them. Over two days on the phone and in the branch, they couldn’t get their system to work.

Then they put a hold on our accounts randomly with no warning, saying they needed more documentation about our organisation. But this was all info and documents we had already provided in the past! We provided it once, block removed, then a few months later they have done it again! Are they just losing it? There must be major problems with their internal systems.

Tried calling them multiple times, the system says it has registered a callback, but they just don’t call back. Takes days to get responses to our emails.

Awful customer support, the worst bank I have ever had the misfortune of using. We are switching banks. Never bank with Suncorp.

Honestly, worst bank ever! Firstly they sold me as a credit card customer to another bank and did not even care to check with us prior. Then they couldn’t tell us if our direct debit to pay the account before interest is applied each month would… Read more

still work. In fact they knew nothing about it and told us to contact the bank they sold us to (who also didn’t know). Then I needed to transfer 20k and called them to ask how. They said I could temporarily increase my daily limit and transfer it automatically via pay id- first lie! I told them I’d transfer it the next day as that’s when I’m picking up the item. I did this and then they put a 24 hour hold on it. I called them and they said it would be ok, if I wait until the evening and call back they can push the transaction through- lie number 2. I confirmed the time of the call, but when I called at that time (while standing at the property of the item being purchased) they said get could not push It through and they just don’t do that. They refused to let me talk to a supervisor. I then asked to make a complaint and was put on hold to “put me through to someone” - lie number 3. They then took me off hold after 20 minutes and said “complaint made”. I asked why I wasn’t put through and they said they did the complaint for me. I asked what the complaint said, and barely got an answer. I asked what will happen next and they said nothing. Nobody will call me back and no changes will be made to their processes or desire to continually lie to customers. I asked what the point of making a complaint is, and they said nothing. The 20 mins on hold was just my punishment for not being happy about their constant lies and terrible customer service. I’m waiting for a term deposit to mature in a few weeks and then we’ll cancel all accounts

As a longtime customer I've finally had enough. Locked out of accessing account. Go into branch with documentation that they already had when account first opened. Transferred to another bank & wonder why I didn't wake up sooner. Show details

After hours on the phone with Suncorp it took them over a month to confirm that an email I received was not a scam. They also threatened to block access to accounts without any explanation. Customer service is non-existant.

Zero stars. In my experience, USELESS insurance.I found dealing with Suncorp insurance an absolute nightmare.Their claims department is horrible to deal with, even for not-at-fault claims. Call centres are slow with long wait times and poor customer service.Also high insurance premiums to get any decent coverage. I will be AVOIDING Suncorp insurance and their many other insurance brands in future.

What a god awful experience that was trying to explain that I had grossly over insured my home using the real estate market value instead of the replacement value. My mistake...I owned it...I didnt want a refund or any special consideration, I just wanted to renew my policy, insuring the home for the correct value ($250,000 less that originally… Read more

insured for!!). There was absolutely ZERO comprehension from the 2 CSOs I spoke to. "oh no...we cant insure it for that amount (the proper one)...you would be under insuring...... I step by step explained my error and pointed out I would not be under insuring as I had been grossly over insuring.... nope...still no understandee...... CYA Suncorp

Suncorp has low process credibility and zero manners when it comes to settling insurance claims. My son was involved in a minor car accident with a Suncorp client in a vehicle registered and insured by my wife. He swapped details and Suncorp was in contact by letter advising what the bill was and for us to contact our insurer. Suncorp provided no… Read more

details of the insurance quotes or process they used to arrive at the damage claim. The claim was just above our excess payment so we decided to make a direct payment to Suncorp one day before the bill was due. A week before the payment was due we received a final demand letter from Suncorp. It is now two weeks after we have paid the claim and we have received no formal notification from Suncorp acknowledging our payment.

I have finally had enough. the first time I was locked out of accessing my account and it took 3 business days and many hours of my time to get it back. Today a legitimate transfer was blocked. Will be transferring to another bank & wonder why I didn't wake up sooner. Show details

I would give no stars if if could. Suncorp Bank used to be a fantastic organisation. Since being bought out by ANZ they have gone to the dogs. My business accounts have been locked and it has been torturous to try to resolve this. Customer Service is incompetent - they advise that they have all the information they need and then don't action any… Read more

further, but don't tell you that they still need information so you believe that the account is being unlocked. I have wasted about 10 hours trying to resolve and still not done. This is all for business information documents that they already should have on file. So frustrating.

Business Banking - Beware, slow, painful, random holds placed while asking to reidetify your documents for their own internal audit. when asked what happen with the original trust docs and identification no answer ever given, they have done this 3 times already, you ring up and now one knows what's going on. do not waste your time with these guys.

This is one of the most difficult sites to use! Every time I use the online app it is so hard to navigate. Im constantly being asked for the same information and still can’t login. Have had the account for 50 years but since it went online it’s a nightmare!!!! Show details

This bank has done nothing but get worse. They have a minimum internal transfer amount, the apps new terms and conditions require it to access your calls, what does suncorp need access to my phone logs for? That is shady AF.

Appalling misconduct and total failure of basic service - chasing from August 2024 till Nov 2025, and NO RESPONSE My experience with this company has been nothing short of disgraceful. Under reference M087536171, every required document was supplied multiple times since, yet they have ignored emails, avoided responsibility, and on several… Read more

occasions left me on hold for over two hours without a single person taking ownership of the matter.

This isn’t mere incompetence — it reflects an intentional abuse of their obligation, a complete collapse of professionalism, a total disregard for customers, and what appears to be deliberate bad-faith handling of a straightforward claim.

No business should operate like this. Their conduct has been unacceptable at every stage, and I strongly advise others to avoid dealing with them.

Locked out of my business banking without a phone call from suncorp. ID issue apparently. Could not pay staff wages or suppliers, customers could not deposit payments into our business account. Very difficult and frustrating phone calls with long wait times, being shuffled between different departments, in person branch visits. Absolute waste of time and energy. My advice would be not to use Suncorp. Suncorp have a poor business culture .

Suncorp car insurance is a let down. My car was in an accident (I was not at fault!) and it took 6 weeks for them to tell me whether it was a write off or to be repaired. Due to repairs potentially being completed during me being away Suncorp are refusing to extend my car hire and told to just return the hire car to an area where there is no train… Read more

line, find a way to the train lane and take my 4 children on a train to international airport and vice verses on our return. The problem was sent to their complaints team who have not contacted me in days and every time I call I am on hold for several minutes before it puts me through to leave a voicemail. Called Suncorp again who say they will put me through to complaints and it won’t go to voicemail. Guess what? Went to voicemail!! I’m feeling pretty cranky guys, and I’m heading to consumer affairs today. This accident was not my fault. How dare you ignore your customers and stop fobbing me off to the next person.

Suddenly I found my business account was blocked, I called the customer service and I found out they need my id updated and sent mails to my address where I was 20 years ago.Now I can not pay my suppliers because of this and calling the ID team is "forever waiting. They are hopeless

The quality of business account service and support are extremely horrible. 1.The website says phone support hours are Mon - Fri, 8am to 5:30pm (AEST), I tried calling from 8 all the way to 9am, 3 phone calls, finally realized they only start from 9am. What a waste of customer's time! 2. The customer support service is handled by a staff could… Read more

merely understand English. I finally heard her said that changing the address via online / mobile phone for a business account is not supported. Then I questioned why the website/app allows me to do so. She kept circling it's not supported, without answering my question. 3. It's on and on and on of identity checks, but finally I was told I must to go the branch. I am looking at the details in the bank app and I am pretty sure I have given the right info. But still the customer support told me it was not correct.

Horrible service quality at every level.

DO NOT USE THIS BANK! I tried to transfer a large sum of money from my personal account at Suncorp to my CBA account and they purposely delayed the payment for up to 24hrs for no reason. They don't let you get your own money. They are totally useless. I spent over an hour on the phone trying to get them to release my own money and they just said bad luck. Show details

WORST BANK EVER. I had been scammed $800. They denied even though, I have proof of my phone and car being stolen and me being in surgery after an assult. The complaints team have done NOTHING. Absolutely disgusting. Show details

Quick to charge fees. I make regular credit card payments, much higher than the minimum required, but kept getting charged overdue fees. The explanation was I paid on the wrong day. Then I overpaid and was in credit, so transferred the excess funds into my savings account and the charged a cash advance fee. Show details

I came here to warn people at how poor the staff are at Suncorp bank, but given the ridiculously low rating on here it's clear that the senior management don't give a toss about customer service (so those are the ones that need to be removed first), but I wasted an hour on the phone dealing with someone who kept telling me the wrong information. … Read more

Then I asked to speak to his manager, and the manager refused to speak to me, instead someone from 'complaints' will call me in the next 2-5 business days. Given the profits Suncorp are making, how is it possible that they can treat clients in this way? I'm just in disbelief.