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Sunsuper

Sunsuper Questions & Answers

2.9 from 243 reviews

29 questions from our users

James

Jamesasked

How long will it take for my covid19 payment to reach my suncorp account?

2 answers
Jai S.
Jai S.

Have u got it?

Sunsuper
SunsuperSunsuper

Hi James, I'm sorry to the delayed response. We process payments within 5 business days of the ATO letting us know, and the money will be in your bank account within a further 3 to 5 business days. If you have still not received your payment, please let me know and I will be happy to follow this up for you. Thanks ^Pete

Kalika L.

Kalika L.asked

How long does it take for sunsuper to transfer my money in my account, my withdrawal was processed yesterday. I am ANZ.

5 answers
Calen
Calen

Going on sunsuper time 3-5 buisness days to bank realisticly 6pm or early morning the day they really send it

Sunsuper
SunsuperSunsuper

Hi Kalika and Calen, banking timeframes range from 3-5 days but some banks process faster. Thanks ^Pete

Calen
Calen

I dont know what bank you use Pete but I've never had to wait beyond 6pm for a payment that was paid by 3pm always hits at 6pm like magic even from other companies highlow markets etc the whole 3-5 day processing times are bank guidelines in severe cases most likely itd the 1-2 days max for smaller banks and credit unions the 3-5 days has been outdated for awhile now 2 yrs at least as all banks upgraded prior to the NPP( new payment platform) in saying all that it's again all to do bank and sunsuper and when it's sent but as the poster is anz bank i stick with my first awnser

Evan B.

Evan B.asked

Hey guys i recieved an email today that said sun super has transferred my nominated amout to my account. How long will it take to go in i bank with the bendigo bank

2 answers
Calen
Calen

Id be wary of this as it may be done even before they send the payment however if they sent it today its be during buisness hours so u should see it just after 6pm tonight or early 2moz morning again this is if they actually paid it today

Sunsuper
SunsuperSunsuper

Hi Evan and Calen. Banking timeframes range from 3-5 days but some banks are faster. Thanks ^Pete

Raijieli V.

Raijieli V.asked

Hi
How long does it take to process if we want to withdraw our Super?

1 answer
Sunsuper
SunsuperSunsuper

Hi Raijieli, if the ATO approves your early access to super application, there is no need to contact us. We will process your payment within 5 business days of the ATO letting us know, and the money will be in your bank account within a further 3 to 5 business days. We are working hard to process faster than these timeframes. Any questions, please let me know. Thanks ^Pete

TrudiG

TrudiGasked

How do I change my address and email to update my details to you

1 answer
Sunsuper
SunsuperSunsuper

Hi Trudi, you can do this via our Member Online service https://member.secure.sunsuper.com.au/login or even through our mobile app. If you have any troubles, let me know and I can help you with this. Thank you ^Cass

Kelly

Kellyasked

Am I able to access some of my Super for dental work?

1 answer
Sunsuper
SunsuperSunsuper

Hi Kelly, generally, your super can only be accessed from the age of 65 or earlier if you've reached preservation age. You can read more here https://www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement Thanks ^Abbi

Dave

Daveasked

I currently have a smsf ( I purchased a property within it). Can I also put money into a Sunsuper Fund?
Dave

1 answer
Sunsuper
SunsuperSunsuper

Hi Dave,
Yes, you can contribute to a Sunsuper account even if you still have an active SMSF.

There are plenty of good reasons to choose Sunsuper - here’s just a few:
We’re one of Australia’s largest and fastest growing super funds
Our administration fees are among the lowest and fairest you’ll find
Our profits go back to our members through lower fees and improved services
Strong long-term returns
Financial planning assistance

If you’re ready to join, you can open a Sunsuper account quickly and easily online in under 10 minutes. Click here to Join Now www.sunsuper.com.au/memberjoinonline

You can view our Product Disclosure Statement at sunsuper.com.au/pds

Visit our website for more information on Adding to super and use our helpful Contributions Calculator to see the difference additional contributions can make.

Thanks ^Pete

Mitch

Mitchasked

If i paid for fees like death cover costing me almost 600 freaking dollars and then you close my account what benefit did this have to me? Id like my money back seen as though now my account is closed ive paid for a service that ill never receive..wheres my money you thieving fools

3 answers
Sunsuper
SunsuperSunsuper

Hi Mitch, as a complying Superannuation fund, Sunsuper must provide eligible members with Standard Death and Total and Permanent Disablement insurance cover unless you tell us that you do not want this cover. As you had the benefit of automatic cover, a premium was required to be paid. You can cancel your insurance at any time. If you request the insurance to be cancelled within 60 days of the policy commencing, any premiums paid will be refunded to your Super-Savings account. If you'd like to discuss your account in more detail, please call 13 11 84. Thanks ^Pete

Mitch
Mitch

You people have taken all my super and then you closed my account? Theres nothing i can do about it now you thieves. Nothing but thieves

Sunsuper
SunsuperSunsuper

Hi Mitch, without knowing the full details of your account its difficult for me to respond. Please call 13 11 84 if you would like to dicuss this further. Thanks ^Pete

Karl b

Karl basked

Canyou use a self managed super fund in sun super

1 answer
Sunsuper
SunsuperSunsuper

Hi Karl, Sunsuper is not a Self-Managed Superfund (SMSF), it is an Australian Prudential Regulation Authority (APRA) fund. If you are wanting to set up a SMSF it is best to speak to a financial adviser or the Australian Taxation Office. At Sunsuper we do offer up to twenty different investment options and members can be in up to ten of these at any given time. Thanks ^Pete

Helen

Helenasked

I am finding sunsuper is pretty uncontactable at the moment. Is there a major issue that we need to know about with this provider. Customer service has deteriorated considerably.

5 answers

I found it hard to log onto my account tried for a week I actually shut down my tablet before I got into my account, I phoned Sunsuper once to enquire about my insurance didn’t get the answer I wanted

Sunsuper
SunsuperSunsuper

Hi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at www.sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^Sean

Sunsuper
SunsuperSunsuper

Hi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assist some of the functionality. Let me know if you continue to experience issues. ^Sean

Charlie B.

Charlie B.asked

Hi sunsuper transferred funds to my commonwealth account today how long will it take to reach my account thanks

1 answer
Sunsuper
SunsuperSunsuper

Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your account to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at www.sunsuper.com.au/contact-us - thank you ^Jen

John G.

John G.asked

How long does it take to process withdrawal from my super

1 answer
Sunsuper
SunsuperSunsuper

Hi John, thank you for the question. Just to confirm, is this in regards to a Retirement Income Account or an application for 'early access' claim before retirement? ^Jen

Carey M.

Carey M.asked

I need to access my super because my life has gone down the toilet, any suggestions on the easiest way???

1 answer
Sunsuper
SunsuperSunsuper

Hi Carey, I'm sorry to hear you are having financial trouble. It might be best if you get in touch with us directly to discuss your options. Visit www.sunsuper.com.au/contact-us or you can visit www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement for more information on how to access your super before retirement. ^Jen

geffo n veena w.

geffo n veena w.asked

What is sunsuper abn nob

1 answer
Sunsuper
SunsuperSunsuper

Hi Geffo, thanks for the question. Our ABN is 98 503 137 921. You can find this information plus much more under 'Fund details' on our Contact Us page at www.sunsuper.com.au/contact-us ^Jen

Also

Alsoasked

How long does it take to access my money in retirement fund

1 answer
Sunsuper
SunsuperSunsuper

Thank you for your enquiry about accessing super. We can tell you that at present when we receive a request to access super for retirement payments it can take between seven to ten business days to process these requests. If you are eligible to access your funds under retirement conditions then you can now complete the request for withdrawal via Member Online, but you can find out more details about your eligibility to withdraw on our website, www.sunsuper.com.au/members/retirement/when-can-you-access-your-super. If you do need more help with this then you are welcome to call us on 131184 or contact us via webchat, https://www.sunsuper.com.au/contact-us

Dingo D

Dingo Dasked

how much ptd cover do I have

1 answer
Sunsuper
SunsuperSunsuper

Hi Dingo, to answer this question we'd need to confirm your personal details. Please contact us on 13 11 84 or speak with us over secure Live Chat at www.sunsuper.com.au/contact-us
Thanks, ^Jen

Gogi

Gogiasked

Goran
Hi there, I have now three years issue with you regarding my TPD claim, four years ago accident in my company and now I am disabled. From Australian Compensation Commision I have 27% disability plus lots more issues that I really don’t feel like naming here all that you have in your papers, so I am just wondering when my case will be finished and do I have rights to ask for interest on my money because you are ignoring me almost three years now???

1 answer
Shell B.
Shell B.

My partner had the same issue. He was waiting 3 years and no answer. Went to a lawyer no win no fee was approved in 2 months. He was given a TPD claim.payout. worth the lawyer I assure you.

karen

karenasked

Does the amount of your life insurance automatically decrease each year?

1 answer
Sunsuper
SunsuperSunsuper

Hi Karen, I'm not sure I understand your question. Please contact us on 13 11 84 or speak with us over secure Live Chat at sunsuper.com.au/contact-us so that we may clarify and answer your question. Thanks, ^Jen

Billabongbloke

Billabongblokeasked

My son's wife was with SunSuper and sadly died overseas... There are no children of the marriage. My son has been waiting for more than a year to have definite answers as to why the payout has not been made. Why the delay?

1 answer
Sunsuper
SunsuperSunsuper

Hi,

I'm very sorry to learn of your loss. My apologies for the delay in replying - if you require more immediate answers please contact us via our website www.sunsuper.com.au/contact-us

Unfortunately, without verifying the account I can't provide much insight into the status of the claim.

There could be a number of reasons - one of which is when the account holder has nominated a preferred beneficiary - this nomination isn't binding, so it will be used as a guide only by the Trustee of Sunsuper when deciding how to pay the death benefit. Whereas, a binding death nomination will ensure the super is paid to the person(s) nominated. For more information, you can visit www.sunsuper.com.au/members/nominate-a-beneficiary - without knowing more I can't confirm if this applies to this situation.

I would recommend your son reach out to us on 13 11 84 (the international number is +617 3121 0700) so that we can provide him with an update.

Kind regards,
Jen

Marg

Margasked

Is there a waiting period before I can draw my supper?. Im thinking of transferring my supper from another fund into Sunsuper. I’m 64 and would like to take my super as a pension as I am ceasing work shortly. However if I return to work casually in the future would I be able to pay super
back into the fund as well as draw a small pension from this fund?

2 answers
Sunsuper
SunsuperSunsuper

Hi Marg, thanks for the question. While there is no waiting period to draw on your super, there is 'condition of release'. Super benefits are generally paid when you retire. Government regulations define you as retired if you’ve:
• reached your preservation age (see table below), stopped an employment arrangement and retired permanently from work (for this purpose, permanently retired can mean you don’t intend to work 10 hours or more in any given future week), or
• reached the age of 60 and stopped an employment arrangement either on or after turning 60 years, or
• reached the age of 65.

Once you've met one of the above conditions, you have the option of withdrawing your super. This can either be done as you need it, or you can open an income/pension account and receive regular payments from your super account

If you’ve reached your preservation age, you may also receive your super before retirement by starting an Income account – Transition to retirement while you’re still working. For more information please refer to the Sunsuper for life guide.

If you decide to return to work in the future, you will still be entitled to receive Superannuation Guarantee from your employer, providing you earn more than $450 in a month.

Once you turn 65 years old, you will need to meet the 'work test' to be able to make any extra contributions into super. The government requires you to work 40 hours within 30 consecutive days, at least once during the financial year.

Preservation age is the Government-specified age at which you can gain access to your superannuation benefits, provided you have permanently retired from the workforce. Preservation age varies according to birth date.

Preservation Age Table

Date of Birth Preservation Age
Before July 1960 55
1 July 1960 - 30 June 1961 56
1 July 1961 - 30 June 1962 57
1 July 1962 - 30 June 1963 58
1 July 1963 - 30 June 1964 59
After 30 June 1964 60

As you can see, there's quite a bit of information! If you have any questions, please don't hesitate to call us on 13 11 84 so one of our experienced representatives can assist you further. Kind regards, ^Belinda

Shell B.
Shell B.

Or you can just ask.you new super company to rollover your existing super account for free.

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