Sunsuper Questions & Answers
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Hi i moved to new zealand 9 years ago, can i access my super funds and get them transferred to new zealand. I am a Australian citizen as well as new zealand citizen.
Hi. I had been a member of sunsuper since 1994. My insurance used to be TPD and death cover. If I always opted to keep my original insurance cover then would have it automatically changed to TPD assist or would I still be insured under just TPD. Also if I’m a sunsuper for life member does this mean anything for my insurance cover, whether TPD assist or the original TPD cover applies ? Thankyou
Stay clear from this company with TPD cover, they will do what ever they can not to pay your cover. They use AIA insurance. Will use all tactics not to pay. Will accept the TPD claim then make it as hard as possible each year to get your payment. Cause more health problems than the original injury they even try to make you pay for medical reports for them. Arrogant and unprofessional. Get your insurance elsewhere.
Hardship early payment
Hi Brett, Thank you for your question, please refer to our website for eligibility criteria and application information for early release under Severe Financial Hardship: external link Please note that applicable taxes (up to 22% provided that we have your TFN) will be deducted from the benefit paid, so you could receive a less than the amount you apply for, and an early release of super may reduce your Centrelink payments or impact the amount of child support you receive or pay. Contact Services Australia on 132 300 for more information.
^All the best, Tetsuya
What is sunsuper ABN please
Hi Joanne, Thank you for your question. Sunsuper merged with QSuper on 28 February 2022 to become Australian Retirement Trust. Our new ABN is: 60 905 115 063 Any other fund details you may need can be found on our website here: external link
^All the best, Tetsuya
Can I claim my sunsuper.?
Hi Latu, Thank you for your question. In order for us to discuss your specific circumstances in relation to a release of your superannuation benefits, please contact us via live chat: external link or give us a call on 13 11 84 (+ 61 7 3333 7400 overseas) between 8.00am and 6.30pm (AEST) Monday to Friday.
^Thanks, Tetsuya
If I get payout for disability insurance each year and I decide I won't to go back to work do I still get any money
Hi Anthony, Thank you for your question. It will depend on the insurance you hold on your account. We would recommend you contact us directly to discuss your circumstances. ~Milosh
When will the products offered by QSuper be available to Sunsuper members under the ART banner. For example the term deposit option available under QSuper?
Hi Bern, Thanks for your question. Following the merger, all Sunsuper and QSuper members are now a part of Australian Retirement Trust and all Australians can join Australian Retirement Trust. The QSuper brand is a part of Australian Retirement Trust, dedicated to providing superannuation products and services to Queensland Government employees and their families, and there are specific eligibility rules for members wanting to join QSuper under Australian Retirement Trust.
Currently, Australian Retirement Trust’s Super Savings and QSuper products offer different investment menus. This means that the heritage QSuper investment options (such as term deposits) are only open to Australian Retirement Trust QSuper members (except the Lifetime Pension option which is available to all Australian Retirement Trust members).
There is, however, a program of work currently underway to review and consolidate Australian Retirement Trust’s investment options into a single investment menu across our accumulation and account-based pension products to ensure we’re offering all Australian Retirement Trust members the most appropriate options for their needs.
^Thanks, Tetsuya
Does sunsuper have tpd?
Nope
Hi Martin, We have re-branded to Australian Retirement Trust. We do offer Total and Permanent Disability Insurance. Bear in mind that the automatic insurance that applies to standard Super-Savings accounts is Total and Permanent Disability assist. You can read more about the insurances on our website here: external link
Hi. I have been approved to withdraw my super due to Financial reasons. I was accepted friday. I am just wondering how long it would possibly take for the funds to clear into my account? I am with NAB.
Hi Aleice, Once the funds are released from us it can take up to 5 business days for the bank to release the funds to your account directly. We encourage you to reach out to your bank directly to discuss their time frame. Have a great day. ~Milosh
Is it a huge process to access my superannuation if I have no job due to mandating one the grounds of severe financial hardship? Do my bill have to actually be behind? (Rent etc) How long would an application take to process?
Hi Princess, Thank you for your question. To be eligible for an early release under Financial Harship you need to meet qualifying requirements, including: -you have been receiving eligible Australian Commonwealth income support payments (e.g. JobSeeker, Age Pension) for 26 consecutive weeks, (we'd recommend confirming this with Services Australia on 132 300) and, -you are not able to meet reasonable and immediate family living expenses such as rent, groceries, or utility bills.
You can apply using your CRN, proof of identity document, and bank account details via Member Online. We may request for you to supply proof of outstanding payments and expenses such as overdue notices and bills that are no more than 30 days old. Please note, applicable taxes (up to 22% provided that we have your tax file number) will be deducted from the benefit paid, so you could receive a less than the amount you apply for.
Once submitted we aim to process these requests within 5 business days, please also allow for standard banking timeframes to receive your funds. For more information, please visit our website: external link
^Thanks, Tetsuya
Can I access my superannuation early to purchase a house?
Hi Jim, You may be able to access contributions you have made to your Superannuation to purchase a home. This is the Governments First Home Super Saver Scheme (FHSSS). More information is available on their website. external link ~Milosh
Interested to know how Sunsuper can help with the blatant rip off that was conducted by Kinetic Super. Just go to their Product Review page and see the 1.1 star rating and all the stories of people who lost a lot of money due to their policies, attitude and slowness to act when people wanted to opt out of insurance. Plus their high fees to roll super over (and slow time taken to do so). Many people lost large sums of money/super with Kinetic. But it seems to be swept under the rug with the merger between Kinetic and Sunsuper. Are you able to advise what your reparations are in regard to people who still wish to chase these issues up? Thank you.
Sorry Can Not Help…Don’t know anything about that .
1. That was a really really poor response. 2. For your information...https://www.sunsuper.com.au/newsroom/sunsuper-and-kinetic-super-merger-complete 3. The questions remain. Is there someone I can discuss this with at your company please?
Hi Lou, can you please contact us via our secure channels so we can assist you further? Please call 13 11 84 or message us via Live Chat external link You can also submit a complaint via our website or calling if you are unhappy with the response Thank you ^Abbi
How long sun super transfer to a oversea bank account?
Hi Leisale, a payment by EFT/IMT can take 7-10 working days to receive. Funds will be transferred in Australian Dollars and Sunsuper is not responsible for any bank or transfer fees the receiving bank may charge. If you have any more questions, please let me know. Thanks ^Abbi
How much after tax do you receive for 10000 financial hardship claim
Hi Anthony, applicable taxes (up to 22% provided that we have your tax file number) will be deducted from the benefit paid, so you could receive a less than the amount you apply for. Please also know than an early release of super may reduce your Centrelink payments or impact the amount of child support you receive or pay. Contact Services Australia on 132 300 for more information. Thank you ^Abbi
Can I roll my super into another fund
Yes. The government passed legislation many years back to ensure your super is portable. You can roll in and out of any registered fund or your own self managed super. Major consideration is the Fees you will be charged moving / rolling your super about.
Hi Sara, yes you can move your super into another fund. It's important to consider the potential loss of insurance and other benefits that you may have with your existing fund. Also, think about where your future employer contributions will be paid. Thanks ^Abbi
How long does sun super transfer money into my nab account.
Hi Phil, please allow 3 to 5 business days for the bank transfer to complete. Thank you ^Abbi
I received an email saying my super was withdrawn on Friday but it is now Tuesday and I have not received my money?
Hi Neil, it can take 3 to 5 business days for payments to be received by your bank from Sunsuper. Please allow for this time to complete. If you would like us to check anything for you, please send a direct message with your contact details. Thank you ^Abbi
I have been a Sunsuper customer for years now and I am a sole trader so self contribution but I took on a second job and unfortunately they do no allow you to use your fund it has to be rest I have since ceased work with this company and wanting to transfer my funds into my Sunsuper account how do I go about this regards Jacquelin
Hi Jacquelin You would be able to consolidate the accounts via your Sunsuper member online. When logged in, select “Consolidate my accounts” and just follow the prompts from there. If you have any questions, please let us know as we will be happy to help.
Regards Esme
Seriously annoyed with sun super ATM I have collectively spent five bloody hours on hold !! Emailed 3 times no response and the live chat dosnt work .how the bloody hell am I supposed to talk to a real person seriously !!!!! The ATO messeged me almost a week back saying they have notified use to release my super to me yet my contact details are all upto date and the sun super accnt yet no messege or email from them !very annoyed at the service .I just want to know when the hell I'm Gunna see this super !!!!!!
Hi Scott, I'm sorry to hear this and would like to help. Could you please DM your contact details so we can assist further? Thanks ^Abbi
Hello, I received an email from Sunsuper at 636am this morning(Sat) saying that my Covid early release of $10000 had been deducted from my super account and would be transferred to my account. Upon looking at my sunsuper account online and via the app this afternoon, the money was withdrawn from my super account and transferred to my ANZ account some time yesterday Fri 10/07/20. Having been with ANZ for years(in part because of the speedy electronic transfers I get whenever a transfer is made to my account with them), Im wondering why my $10k still hasn't appeared in my ANZ account yet, when every other transfer Ive ever had, has appeared within 4 to 8 hrs???
I would wait until Monday. If your funds are not in your account, call ANZ.
Thanks Lana:) Im sure it will be in within their specified time frames. I can really put the money to good use immediately and had anticipated/hoped it would be there by now, as previous transfers have been. Yes I will survive until Monday without the money...Godwilling ha haha;);) Thanks again
Still not in
As above - having the same issue - got the email early hours Friday morning to state that the payment has been made - came out of the acct on the Friday morning and I’m still waiting for it - now Monday night banking with bank of Melbourne
Hi there, thank you for your question. Once we process your payment it can take 3-5 days for funds to clear into your nominated bank account. If you have any concerns, we'd be happy to check on your applications. You can do this securely via Live Chat on our website external link Thank you ^Pete
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