Dodgy. - Offered me a $50 off incentive to write a 5 star review, meaning none of these reviews can be trusted - Sales person offered me no information on the limitations of the service including needing to give days notice for access and limited hours (especially on weekends) making accessing your storage inconvenient - No equipment or assistance… Read more
available for emptying your storage - Illegally tried to increase my fees by $100/month with only days notice, against their service agreement that required 2 weeks notice. I got out of it by pointing it out but I'm certain they succeeded with other customers The only good part was the people onsite were helpful when around. I do not fault them at all. But this experience was ridiculous, you'd be better off getting a unit you can access yourself anytime for essentially the same price.
Positive reviews
super easy storage - they are exceptional – the team are amazing supportive, efficient and so easy to work with - can't recommend high enough - these guys are the only stage solution u need or should look at Show reply
Excellent service – Excellent! I spoke to Sandra on the phone she was lovely so helpful & explained everything to a T The guys were awesome super-fast loading pleasant & polite Highly Recommended AAA+ Show reply
Stress Free – Couldn't have been happier with the service from the initial contact, to booking, and the packing service. The removalists were quick, careful and efficient. Show reply
Negative reviews
Very inconvenient and poor communication – This storage would be good if you were going overseas or interstate and didn't require access. Otherwise it is very inconvenient, you have to book 48 hours in advance to access your belongings, and it is only within working hours. On Saturday there is a very small window of time for access, you have an hour each time. I gave 2 1/2 weeks notice I… Read more
was moving out and was reassured that my direct debits would be cancelled, yet a monthly payment was still taken from my account and I am told I will have to wait for 1-2 business days to get a refund.
Disappointed – Super easy storage baits you with cheap storage of $100 a month, only to raise the price by $50 twice in 6 months until you are paying double what you agreed to, citing “inflation and warehouse costs”. Meanwhile they continue to advertise $100 a month to new customers. Additionally, there is a 70% chance that when you make a booking to visit your… Read more
unit they will either book it for the wrong date or time, not show up, or show up late. Frankly I’m surprised they managed not to lose my belongings.
Left a bad taste – Initial interaction was very good, removalists qdid a great job getting my belongings to the storage unit. When I wanted to get them delivered to my new address a week later they wanted to charge almost 3 times the price, so be sure you get quotes upfront if you consider these guys. I decided to book another removalist for this move. They made it… Read more
quite difficult to book in a time to access my unit, ie. not taking calls, saying they'd call back and not, passing me around to different departments, despite saying you can access 6 days a week with minimal notice. Latest issue i have is with the 50% increase on rent, with less than 2 weeks notice, on the one remaining unit i have with them, i intend to get everything out asap. I would not recommend them to anyone.
Recent reviews
Great service. The modules work really well and fit a lot. Super convenient being able to access them easily in Carrington.
Super easy storage Newcastle have been a dream to deal with! They have been helpful and accommodating I would highly recommend this storage place! Thank you!
Absolutely wonderful easy service from an incredibly proffessional team Highly recommend Super Easy Storage newcastle Show reply
The quick, constant and clear communication between myself and the company is the best I have ever experienced. The two gentlemen who came to deliver the service were exactly that they were gentle men. They were so respectful of my grandmothers belongings which were one hundred year old family heirlooms. I would 10000% recommend your company and service. Show reply
From sales (Sandra) through to the final day this was very well managed. Final Move was 30minutes and the boys were so accomodating. App is good watching them arrive and chat history. Show reply
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In and out in ess than hour 3 modules couldn’t fault them at all. Show 2 replies
Great service and very professional. Highly recommended. We've relocated from Syd to Newcastle and used removalist plus storage services. Show reply
Excellent with communication and very efficient at packing my belongings in the pods with care. Would recommend! Show reply
The guys were amazing - so efficient. I can’t recommend them enough! Show reply
The guys were quick, super friendly and professional and took care with packing my items securely for storage. Thank you so much! Show reply
Could not fault the friendly easy going people and easy access ,no dramas Show reply
Professional , polite , careful while handling our belongings . Very happy with service ! Show reply
Had organised another day but was contacted by Easy Storage and we changed date and the driver assisted me in loading. Overall was very satisfied. Show reply
Great workers who were very polite and obliging. Would highly recommend. Show reply
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Great prices, packages that make moving smooth and less stressful. Staff helpful and movers very polite and efficient. Show reply
Arrived on time - very fast and efficient. Friendly service. Would definitely recommend to anyone looking for this kind of service. Show reply
So fast, polite & very careful with our belongings. Highly recommend!
Great customer service. Very responsive to any questions. Very helpful. Show reply
The boys were on time, friendly, efficient & they put all of my belongings in their allocated rooms for me. Show reply
Storage – Very efficient and friendly service I was very pleased with their work Show reply
Great, reliable, highly recommended – On time, fast, took care of my belongings. Went over and above. Great value, highly recommend Show reply
Carfeul – Very careful and considerate of rental house when moving furniture Show reply
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