Superloop NBN 100/40 (Home Fast 40)
Part of Superloop 3.1 

Superloop NBN 100/40 (Home Fast 40)

 Verifiedsuperloop.com
Superloop NBN 100/40 (Home Fast 40)
3.1

222 reviews

PositivevsNegative
51% · 114103 · 46%
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Adequate Speeds Yes · No
Value for Money
3.3
Transparency
3.2
Customer Service
3.0

Reviews

222 reviews
Steve D.
Steve D.Canberra 2600, ACT2 posts
  Verified NBN 100/40

Probably the worst NBN provider in Australia

If I could rate 0/5 I would. I changed from another provider to Superloop and have had constant dropouts, terrible customer and tech support, no resolution. I would avoid Superloop at all costs!! Show details
Christopher
Christopher2 posts
  NBN 100/40

Lying scammers

I have had my modem for a week now, I still haven’t had my internet activated and they keep saying you will be activated in a few hours but of lying scamming people Show details
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Tim M.
Tim M.Greater Melbourne (Inner), VIC
  NBN 100/40

30 day cancellation policy!

Thought I'd give Superloop a go instead of AussieBB. What a mistake. Poor service and then a 30 day cancellation period. Will never use again. Show details
Customer Service
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Floyd.
Floyd.Metropolitan Adelaide, SA2 posts
  NBN 100/40

Great Connection - No Need for Support

I signed up with Superloop around 12 months ago and am the most satisfied I have ever been with an NBN retailer. I thought living in the Adelaide Hills, I would have frequent dropouts and issues, but I have had none and haven't had to call them for support yet! The signup was quick and easy online, the switchover from Aussie Broadband was seamless - no complaints - 100% satisfied! Show details ·  1
David
David6 posts
  NBN 100/40

Can't even get connected

Tried to sign up and have been going back and forth with their support. Essentially they haven't been able to connect me and haven't been able to tell me what the issue is. Definitely don't recommend Superloop Show details
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Alex D
Alex D2 posts
  NBN 100/40

Outdated policies that work only as a cash grab

So I was told that Superloop has a 30 day cancellation policy - what a JOKE!
This is nothing but money grabbing - nobody in this day and age requires 30 day time limits, especially when churning from one RSP to another only takes a few days.
This is an outdated policy that is only there to dis-incentivise people from leaving and are a cash grab only. This should be removed as people are allowed to switch companies in a moments notice.
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Nick B.
Nick B.Sydney, NSW10 posts
  Verified NBN 100/40
Value for Money
Transparency
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Kirby
KirbyCentral Queensland, QLD2 posts
  NBN 100/40

Worst service ever

Worst internet provider I have ever used. We used them for 3 months and they messed up our billing every single month. We had agreed to direct debit and they kept taking less than required and then telling us we were in arrears, spoke to customer service and billing who kept telling us it would be fixed. Completely useless. Never had such a bad customer service experience in my life. Show details
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Ignatius S.
Ignatius S.5 posts
  Verified NBN 100/40
Value for Money
Customer Service
A. Craven
A. Craven
  NBN 100/40
Transparency
Customer Service
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Robb P.
Robb P.
  NBN 100/40

Rubbish internet

The best thing about superloop is, I've realised how good the show "would I lie to you" is, which is on free to air TV. This is because most evenings the internet is down.
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Shan
ShanPerth, WA22 posts
  NBN 100/40

Never again

Just pray nothing goes wrong and you need some customer service. It's a terrible system that continuously asks you if you're available but wants you to wait and stare at your device for 20 minutes, otherwise, it disconnects your conversation. Also, they have 30-day cancel terms. Terrible and won't be coming back. Show details
Value for Money
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suren
surenSydney, NSW
  NBN 100/40
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Sungkyu K.
Sungkyu K.6 posts
  NBN 100/40
Value for Money
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Sofia
SofiaGreater Melbourne (Metropolitan), VIC3 posts
  NBN 100/40
Value for Money
Transparency
Superloop
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Details

Compare all Superloop listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $94.95$69.95$84.95$119.95
Typical Evening Download Speed 95Mbps48Mbps95Mbps240Mbps
Promotional Monthly Price $77.95$53.95$68.95$99.95
Promotional Offer

Minimum total cost $77.95 per month for 6 months, then $94.95 ongoing.

Minimum total cost $53.95 per month for 6 months, then $69.95 ongoing.

Minimum total cost $68.95 per month for 6 months, then $84.95 ongoing.

Minimum total cost $99.95 per month for 6 months, then $119.95 ongoing.

Max Upload Speed 40 Mbps20 Mbps20 Mbps25 Mbps
Max Download Speed 100 Mbps50 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
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