Superloop NBN 100/20 (Home Fast)

Terrible company to work with!Only interested in taking money without providing agreed service. After multiple recurrent interruption to fix internet, they said they could not help! I canceled the service but they kept debiting my account!Dodgy and poor customer service!

Initially was provided good service, but between April & May 2026, the scheduled outage became frequent until around late May when my service was lost, I realised horror when I could not get a human support, yes could login to the app but just can’t get to a fixing solution, eventually managed to talk to a support desk but an issue was not fixed,… Read more

I decide to cancel the service. It will take them 30 days to process the cancellation request and still charge me for another 1 month. Beware of this ISP, very horrible technical support and you will be charged for extra month after cancellation.

NBN Techs arrived on the prescribed day within allocated time frames They were Proffesional, Courteous and Informative for the Fttp installation The job was completed promptly and the work area tidy when finished Show reply

The customer support was helpful. It took too long on hold before getting to speak to technical support. Have to wait until Monday for technician to resolve.

The service has been fine. But after the recent 'free upgrade' to faster speeds provided by NBN, many retailers including Superloop took advantage of the government's largess to increase prices. I was quite happy with 100/20. I don't need 500. I… Read more

certainly dont want to pay over $80 per month. Bye Superloop. I am off to Carbon Comm at $80 per month for 500.

I planned to transfer my existing connection to my new apartment. I first called end of March to set up for a 22nd April move and was told that there was an issue with Superloops code and the developers will fix the bug and someone will be next week. Nobody called so I called the following week after that to cancel my service. I was told they just… Read more

needed one more day and that I would get a discount for first 6 months if I waited, so I did. Again nothing happened so I called a week before moving into my apartment to cancel and was told the issue was solved but would just need to wait too 5 days after moving in to take agency as NBN had to come to the building as it was FTTB and they only had an appointment time then. So I stayed and called today only to find out that these appointment was never booked and the same error which was already happened was still occurring, so was completely and utterly lied to. Finally cancelled something I should have done a month ago. The same person who said the issue was fixed then asked me to leave them a good review on this site, so here I am.

I honestly think Superloop has exceeded my expectations, just not in the way you’d hope. I used to enjoy gaming, watching online TV, and streaming videos. Ever since switching to Superloop, I’ve basically lost interest in all of them. Their internet is so slow that videos constantly buffer, and gaming has become impossible. My previous connection… Read more

had around 175ms ping to the same server, now it’s over 500ms, and even with a paid game accelerator it still sits around 350ms.

To make things worse, if you want to cancel the service, they require a 30-day notice period, even though I’ve been with them for less than a month. You can’t simply cancel because the service is terrible.

If you want your life to stay far away from TV, games, online shopping, or anything enjoyable on the internet, don’t hesitate to choose Superloop. If you don’t want your kids watching YouTube or Netflix, Superloop is definitely the right provider. I genuinely believe their mission is to help people stay offline and live a “pure,” internet-free life.

And to be fair, they’ve absolutely succeeded.

I've been a Superloop customer for over two years now (if I remember correctly). I first joined when my previous provider, MyRepublic, was taken over by Superloop. At that time, I didn’t lock myself into any contract with Superloop—I was just on a month-to-month basis. But today, after receiving an email notification from Superloop about a price… Read more ·  1

increase, I contacted them. Shehan from the Sales department was incredibly helpful—he explained all the plan benefits in detail and offered me a good deal without any price increase, which made the decision so much easier. Because of his great service, I decided to lock in a 24-month contract today!

I forgot to mention earlier that I’d been having some internet connection issues for several days after some maintenance work from Superloop. So, I called Superloop again and spoke to Gayaru, who was fantastic with troubleshooting. We figured out that my modem was probably too old (I’d been using the one from MyRepublic for ages!). Gayaru helped me order a new modem, which I got for free—just had to pay $20 for shipping.

Now my connection is working again, though not at its maximum speed yet. I’m hoping it’ll be even better once the new modem arrives in about 5 days. Gayaru was super patient and even sent me a link with instructions on how to set up the new modem myself.

Big thanks to both Shehan and Gayaru for their excellent customer service!

Regarding with connections- Before the recent Superloop maintenance, our internet connection was generally alright and we seldom had any issues. Occasionally, we did experience some drop-outs, but overall the service was quite reliable.

Muhiz was very professional and helped me resolve the issue with my nbn, and provided guidance as well as gave more insight into the problem than the mobile app did. Thank you again

Was super helpful and very fast , was able to trouble shoot my issue and rest assured my doubts , Amesh is a top expert in his field and would recommend him highly

I spoke with a guy named Chatunka who did great job managing retention of a customer who was ready to exit Superloop at the end of a promotional rate period. It would have been easy to say thanks but no thanks, but the guy actuall made the effort and they continue to have me as a customer. Well done.

Be careful signing up with this company. I have tried to cancel the plan but they were trying all reasons under the sun not to cancel it. I guess the call centre is overseas and they can't understand simple English. Just use another service.

Thought it was be good given it has a fairly high starred rating. Stay away at all costs. These ****ers’ customer service is terrible, the first indian lady that assisted set-up was actually very good, but the technical team that I have had experience with are just TERRIBLE. Wasted over 3hrs on the phone with these spast*cs, the first women… Read more

couldn’t figure out anything, the second managed to pick out the error but still couldn’t get it going and told me to contact my modem company. what a joke! blame the modem you useless [Content Removed]! I ended up googling it and logging in my self with the username etc the first provided. Prices are terrible as well, internet is slow and always drops off. I’m looking to switch.

Absolute joke of a company that is all outsourced and constantly charges extra and raises prices even when internet is shocking. Good luck speaking with anyone that isn't ai too. Go with Aussie broadband

The customer service representative was knowledgeable, patient, and resolved my issue efficiently. I appreciated the clear communication and professional support.

I’ve had a great experience with Superloop. The connection has been reliable and fast, with very few interruptions. The setup process was straightforward, and whenever I’ve needed assistance, the customer service team has been helpful, professional, and easy to deal with. The plans are competitively priced, and I appreciate the consistent speeds… Read more

and overall value for money. I would happily recommend Superloop to anyone looking for a dependable internet provider.

The chat bot was really good. However, it's nice to actually speak to someone to go through options. The website has a better family max plan which is better than what I'm currently on and cheaper

Kaveesha was very helpful with organising the service transfer for our house move. She went above and beyond to provide the best offers on the NBN and router plan. Highly recommend Superloop and appreciate their great customer service!

We woke up this morning to an internet issue with our service through Superloop. I jumped on the app, ran the diagnostics, and it quickly identified that we were offline and escalated the issue through to NBN Co. Honestly, I didn’t expect what happened next. Within two hours an NBN technician arrived, found water in the pit out on the street,… Read more

fixed the problem, and had everything back up and running in about 15 minutes.

A big thank you to both Superloop and NBN for the fast, efficient, no-fuss service. Credit where credit’s due — these days that sort of response is rare

Thank you once again.