Superloop NBN 100/20 (Home Fast)
Part of Superloop 3.1 

Superloop NBN 100/20 (Home Fast)

 Verifiedsuperloop.com
Superloop NBN 100/20 (Home Fast)
3.1

193 reviews

PositivevsNegative
52% · 10088 · 46%
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Adequate Speeds Yes · No
Value for Money
3.4
Transparency
3.2
Customer Service
3.1

Reviews

193 reviews
Jenny K.
Jenny K.5 posts
  Fair Incentive Verified NBN 100/20

Easy set up and fast

I used Superloop for more than 1 year, so far so good and good price.
I am happy with the service provided.

I would share my friend code both we get %10 discount .
SLC-798739 Show details ·  1

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Paula G.
Paula G.Metropolitan Adelaide, SA3 posts
  NBN 100/20

DREADFUL experience. Run away from it if you want internet

DREADFUL experience.
Family of 4 waiting with hands tied for a simple NBN connection in a central Adelaide suburb since four days.
Superloop just doesn't CARE! I had to spend literally my days calling, emailing and chatting online, even during my work hours, for NOTHING.
Connection was scheduled to Friday and simply did not happen. The company didn't say anything, just didn't connect.
And then, whole weekend to hear that "activation team is not working" and then they did NOTHING to activate the connection when it got Monday.
No follow up, nothing.
The beautiful and engaging website for what?

Run away from it. Show details

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Ronin
Roninmelbourne4 posts
  NBN 100/20

Terrible customer service. Hidden 30 days notice!

Please go somewhere else. Customer service is abysmal. Also if you terminate your service they insist on you providing 30 days notice. So if you have switched over to another provider, you will be paying for 2 services for that month. Superloop is the only one who does this. They wouldn't waive this clause until I made a compaint with the TIO. Apparently this is a unique "feature" of Superloop. Just read the reviews on Product Review Show details
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Benny
BennyGreater Melbourne (Inner), VIC5 posts
  Verified NBN 100/20

Seamless Service and Easy Setup

I've been with Superloop for a few months now, and the experience has been fantastic. The internet has always worked seamlessly since I joined, and the setup process was incredibly easy.

Before switching to Superloop, I tried several other providers like Dodo, Exetel, and Flip, but I faced non-stop issues with them. I initially thought it was due to my house location, but after joining Superloop, I discovered that wasn't the case at all.

Superloop has proven to be reliable, and I couldn't be happier with the service provided. Highly recommended! Show details ·  1

One_and_only_me
One_and_only_meQueensland9 posts
  NBN 100/20

Neglect Long Term Customers

Just called up for a better deal as they are offering new customers $69 a month for the first 6 months on the 100/20 plan. Was told no offers available. All I said was so you would rather me leave for a better deal elsewhere then offer me a better price, just to be told there is nothing I can do for you. Good thing is I have a couple of weeks to change, and with so many good deals with EOFY, it makes the switch easy.
One_and_only_me
One_and_only_me  
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Hi Super loop you have commented on posts below and above me....any response to my post?

Ben
Ben
  NBN 100/20

Frustrating saga with nil results

3 weeks of near daily phone calls and countless hours to tech support going around in circles and my latest speedtest reported 5mbps while Im paying for 100mbps. Ive bought a new top of the line modem, had nbn techs here saying nbn is all good and still very poor internet. Horrible frustrating saga and wish I never changed to them. Show details
Customer Service
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Malav P.
Malav P.2 posts
  NBN 100/20

Not a processional

I was with Superloop and moved to Aussiebroadband in April 2024. To my surprise Superloop was charging monthly. I contacted Superloop and they advised me that you have to provide 30 days notice period before cancellation. No one advised me about this at the beginning.
When I called customer service department and they put blame to new broadband provider.
Not recommended at all Show details
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Taibur
Taibur3 posts
  NBN 100/20

Avoid at all cost!

One word, Superdodgy. No other companies have a hidden 30 day notice period for cancellation. I am now having to pay 30 day of service that I am not going to use. I am glad I am leaving such a dodgy company even if it costs me a month of unused service to be honest. Stay away!
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robmate6
robmate6Greater Melbourne (Outer), VIC12 posts
  Verified NBN 100/20
Value for Money
Transparency
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James S
James S3 posts
  NBN 100/20
Value for Money
Transparency
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Abhi A.
Abhi A.Sydney Surrounds, NSW6 posts
  NBN 100/20
Value for Money
Customer Service
Superloop
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Ashley M
Ashley MGreater Melbourne (Metropolitan), VIC
  NBN 100/20

Quality customer service

Azaam was very helpful this morning, went above & beyond for his customer ! Happy with superloop as my internet provider. Show details
Value for Money
Transparency
Davo
DavoAU9 posts
  NBN 100/20

Superloop Great experience

Great communication every step of the way. I migrated from Telstra after 15 years. So far so good. Speed is rock solid. Only one issue which was my fault, could not get speed boost to work because I used an old ethernet cable. As soon as I changed to the cable supplied with modem, speed jumped straight away to 250mbps. A small favour to ask if you decide to try Superloop....Please type in this code SLC-874908 on the order form when signing up. Its basically a referral code and helps me with a small discount, which will also be available to you once up and running. Thanks. Show details
freqsip
freqsipSydney, NSW3 posts
  NBN 100/20
Transparency
Customer Service
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Scott R
Scott R2 posts
  NBN 100/20

Happy customer

Fast & easy with plug & play modem to setup. Speeds as promised. overall happy Show details
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Questions & Answers

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Details

Compare all Superloop listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $84.95$69.95$94.95$119.95
Typical Evening Download Speed 95Mbps48Mbps95Mbps240Mbps
Promotional Monthly Price $68.95$53.95$77.95$99.95
Promotional Offer

Minimum total cost $68.95 per month for 6 months, then $84.95 ongoing.

Minimum total cost $53.95 per month for 6 months, then $69.95 ongoing.

Minimum total cost $77.95 per month for 6 months, then $94.95 ongoing.

Minimum total cost $99.95 per month for 6 months, then $119.95 ongoing.

Max Upload Speed 20 Mbps20 Mbps40 Mbps25 Mbps
Max Download Speed 100 Mbps50 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
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