Superloop NBN 50/20 (Home Standard)
Part of Superloop 3.1 

Superloop NBN 50/20 (Home Standard)

 Verifiedsuperloop.com
Superloop NBN 50/20 (Home Standard)
2.8

253 reviews

PositivevsNegative
42% · 107137 · 54%
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Adequate Speeds Yes · No
Value for Money
3.1
Transparency
2.9
Customer Service
2.6

Reviews

253 reviews
Humas A.
Humas A.Greater Melbourne (Outer), VIC
  NBN 50/20

Poor internet connection

Literally a pathetic,poor internet connection, after every few days the internet is f....d up.
Poor costumer service ,no body is there in helpline . We have to wait for a long time but no response.
Very very slow speed .
Inshort I will not recommend to use this . pathetic connection. Show details
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Tamara
TamaraSouth East Queensland, QLD
  NBN 50/20

Look for better options

Although the internet itself isn’t bad…I am constantly having issues with the customer service side. Quite often we will have maintenance done on our wifi which is annoying but fair enough it needs to be done. A lot of the time I am not even notified that my bill is due and after one failed attempt of direct debit I am charged a late fee…without even knowing it was coming out in the first place. This has happened multiple times…along with being double charged for one month and having to wait a week for a refund in a time where we can already hardly afford the cost of living. Customer service usually get our problems sorted but it takes a lot of time to get the point across. Very dissatisfied customer. Show details
Value for Money
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Shane J.
Shane J.13 posts
  Verified NBN 50/20

Great NBN ask for bare bones no bundling or hidden bundling

Great Relative newcomer to this Australia look great NBN like the outage notifications but after nearly 2 years I found hidden charge so I picked my plan bought the eeros modem outright thought I was getting the eeros plus package free but no no no... $16 was hidden away as when I swapped providers even with the so called $5 retention discount I got over $20 when you take off the plus plan. Simplified.. let's see it's like saying you get fetch free when you dont it's just a add on built into your plan fee which is well more expensive. Bundling yes.. that's the word. Show details
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Michael
MichaelGreater Melbourne (Outer), VIC
  NBN 50/20

A Scam Company! Run!

Absolutely horrid. I think their Call Centre is outsourced to India or another country. Twice now I’ve contacted their Customer Service and their reps didn’t even know or understand SuperLoops policy.

Plus the ridiculous fees and lack of understanding, is a joke. If I could rate them negative stars, I would. I’m sorry I ever went near this company, don’t listen to their stupid ads about being a “quality” service. It’s all lies. AVOID AT ALL COSTS!! Show details

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Travis
TravisMetropolitan Adelaide, SA
  NBN 50/20
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Maree K.
Maree K.Central Highlands and Goldfields, VIC
  NBN 50/20

Superloop T&C outrageous

30 day cancellation period absolutely wrong. I won't ever use them again. Their customer service is terrible. Show details
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PaulN
PaulNSouth East Queensland, QLD5 posts
  Verified NBN 50/20
Value for Money
JayJ
JayJAdelaide14 posts
  NBN 50/20

Don't join them until they drop the 30 day Cancellation policy

Was with them for maybe 18 months. They were OK except it was difficult to understand the support people, although the Chat feature was a good alternative. I would have given 4 stars, except that when it came to leaving they had a 30 day Cancellation policy, so effectively they bite you for another month after you leave, and therefore I have given 1 star. Some people manage to talk there way out of paying this, but people should not have to go through this. The ethical companies do not do this.
So Superloop the answer is simple, fix this issue by dropping the 30 day Cancellation policy. Show details
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Huu H.
Huu H.Greater Melbourne (Metropolitan), VIC
  NBN 50/20

30 days scam!

30 days cancellation notice if you are to disconnect their service. What a joke! No wonder they are losing customers. I will hold out another 30 days then I'm gone! Don't waste your time with them. Show details
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Andrew T
Andrew TDeception Bay9 posts
  Verified NBN 50/20

Reliable service , getting pricey

I was with myrepublic for about 4 years which merged into superloop. The service has been very reliable and have been happy with. They just told me they are raising the price of my 50/20 plan from $65 to $81 per month, yet they offer cheaper prices to new customers.
I was also told the nbn wasnt passing its upgrade costs to the ISP's so i dont understand where the price hike comes in.
It works out cheaper to switch, they should look after long term customers better. Show details
Customer Service
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Elaine
ElainePerth, WA2 posts
  NBN 50/20

Superloop is a sore loser!

Constant disruption to internet service. When I decide to leave them, they cut the connection immediately (yes, before the new service is active)! Stating that I did not give them a month's cancellation notice, which I was unaware of, they cut my internet connection immediately but will charge for another month! How can this be legal?! Apparently it's in their terms and conditions. So watch out - Superloop is vindictive and provides poor service.

Side note: Thumbs up to More for activating NBN service on the same day! Show details

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Michael Beven
Michael BevenSouth East Queensland, QLD8 posts
  NBN 50/20

Price increase

Just got an email telling me my NBN monthly charge was going up from $59 to $81. But Superloop are offering new customers $65 per month for 6 months. I would have thought that keeping your existing customer base was crucial. They have looked at it and there is nothing that they can do for me. But there is something I can do.!!!!! Sad because I never had any problems with them otherwise. Show details
Transparency
Customer Service
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Sam W.
Sam W.Northern Region, NSW
  NBN 50/20

An NBN ok provider

Beware the 30 day cancellation policy. Wil charge you for a full month after you cancel plan Show details
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SuperLeaving
SuperLeaving
  NBN 50/20

2 price hikes in a year= bye!

I was with a provider who was bought out by Superloop 16 months ago. Since then, they have increased the prices 30% from a great deal, to just adequate. It took less then 5 minutes to find, and sign up for a new provider, twice the speed for a little less cost of the latest price rise. There is no need whatsoever for loyality, as demonstrated by Superloop. Reward forced price rises by leaving. Show details
Transparency
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Suzanne Bishop
Suzanne BishopMetropolitan Adelaide, SA7 posts
  NBN 50/20

Horrible experience

Superloop have just given my 50/20 internet plan YET ANOTHER INCREASE PER MONTH with just an email say it is GOING UP due to increasing supplier costs - some nonsense excuse. This is the 2nd INCREASE IN LESS THAN ONE YEAR. DO NOT USE SUPERLOOP! Furthermore, since changing from Optus to Superloop, my internet speed when watching anything streamed on TV is much slower (and they are connected with Telstra! - go tell). Wish I had remained with Optus in the first place, the internet speed and mobile coverage was just so much better and with the identical plans! And trying to speak with a person has been very difficult, I get the same AI marketing crap. Show details
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Questions & Answers

Ryan
Ryan · NBN 50/20 (Home Standard)

I have the same issue as many here with Superloop - frequent sporadic drop outs. Over the last couple of months, I have been on the phone with Superloop countless number of times trying to "troubleshoot" and always end up with "monitor for a few days" and "we are unable to lodge with NBN unless we see 5 or more drop outs a day consistently".

This is unacceptable for sure!

How has anyone else here resolved their issue? Has anyone changed providers and have had this issue go away?

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Details

Compare all Superloop listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.95$94.95$84.95$119.95
Typical Evening Download Speed 48Mbps95Mbps95Mbps240Mbps
Promotional Monthly Price $53.95$77.95$68.95$99.95
Promotional Offer

Minimum total cost $53.95 per month for 6 months, then $69.95 ongoing.

Minimum total cost $77.95 per month for 6 months, then $94.95 ongoing.

Minimum total cost $68.95 per month for 6 months, then $84.95 ongoing.

Minimum total cost $99.95 per month for 6 months, then $119.95 ongoing.

Max Upload Speed 20 Mbps40 Mbps20 Mbps25 Mbps
Max Download Speed 50 Mbps100 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
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