Swarovski Online store

Delivery amazing beautifully made – We purchased Baby Grogu, so lovely and shiny and perfect gift! Thanks for the speedy delivery, 4 stars because the crystal wasn't packaged safely enough. I have a Swarovski seahorse, that I ordered years ago, it arrived broken, not packaged properly. Show details

Good customer service – Things may get wrong out of control sometimes . customer service approach to the problem was great. took the responsibility and did what was required. The shipping company (DHL) that they work is really bad though. Really appreciate it. Thank you. Show details

Was worried after reading reviews but......excellent – I ordered a watch for my daughter then thought I would read the reviews. I was horrified and thought my present wound not arrive in time for Christmas 7 weeks away, based on the reviews. I am so impressed. Yes the item came from Singapore but DHL couriers kept me informed every step of the way. The item arrived in just over a week. Could… Read more

not be happier. So happy in fact, I ordered another present for my other daughter. Thanks Swarovski and thank you DHL.

My partner purchased me a lovely bracelet with our sons birth flower. It is called 'tough' but broke a few weeks later. We replaced it with another one thinking we somehow got unlucky only for the new bracelet to break in the exact same way. The online customer service, and store staff, were incredibly unhelpful and refused a refund even though… Read more

their product is faulty. They also refused to fix is as that isn't something they do. Store credit for a store you no longer want to support or shop from is such a terrible service.

I wrote a personal message for the card and also asked for a gift receipt . But when it arrived the card was empty and my personal message was not written on the card. The gift receipt is no where to be found .Too disappointing! Show details

Says Click and Collect but then when you arrive at store, they tell you they need 3 weeks to get item from Singapore - such bad service. Don't answer emails and no active phone number on site. Need to do better - I won't shop here again - which is sad as have multiple significant birthdays coming up for friends and family, so they have lost a lot of business. Show details

Do not buy online...Purchased online paid with PayPal. No invoice sent for purchase. Money gone from account. Swarovski are saying they received my money but did not capture invoice. Swarovski are blaming PayPal. They are refusing to capture the invoice for sale. Refusing to refund. PayPal advised I have to wait 30 days and money will go back to… Read more

my account. Absolutely ridiculous, they have my money and obviously cannot fullfill purchase so holding money for the 30 days..

I am absolutely frustrated with my experience. After waiting four weeks for my ring to be delivered, I made five calls to customer service. Each time, I was told my order would be prioritised and they were following up to get it to me. However, it became clear that every time I spoke to someone, they made empty promises just to get me off the… Read more

phone without any real resolution.

Eventually, I received an email saying my order was cancelled and a refund had been issued. The problem? I never received the refund. I contacted customer service again, only to be told they had sent me an e-gift card instead. After checking both my inbox and junk mail, I found nothing. I reached out again asking for the card to be reissued—no response. I sent a follow-up email, and still nothing. It’s now been THREE MONTHS, and I am still $200 out of pocket with no resolution in sight.

This level of service is completely unacceptable. I will never purchase from them again.

Ordered xmas gifts in November 2024. Never received goods. Asked for proof of delivery. None forthcoming. Asked for full refund they refused. Would not recommend any dealings with this company. Show details

No Loyalty To Customers – Ok,so I’ve been a Swarovski member for 17yrs and have bought $90,000+ in product including Disney, Pixar, Marvel, DC as well as nature items here and there. Their backup customer service has been nothing less than shameless. Their mistake in many cases and then instructing ME to go to my local store (which is an hour away) to fix something that is… Read more

their fault and ‘can’t be fixed’ from head office. Then not honouring vouchers that clearly should be available to a loyal customer of longstanding business. They take your money but can’t back it up with their silly rules and regulations. For a high end company they do not respect you as a customer. I am more than disappointed and for this reason, unfortunately, I will be making my last order today purely because I have a voucher online that should have gone back to my credit card as a credit BUT they couldn’t do this unless I took all my product back to the store, get it credited then repurchase it! Absolutely ridiculous! And when you get angry about it they make it out to be your fault.

Swarovski Entitlement – My order for Christmas was cancelled 3 weeks after it had been placed, leaving me in a very stressful and precarious situation less than a week away from Christmas. I received no notification from Swarovski about the cancelled order and the only reason I found out is because I had to chase this up myself when I realised that it had not been… Read more

shipped. If I had not done so, I would have been left with no presents to give at Christmas.

Moreover, the order was cancelled with no explanation. This is appalling again so close to festivities leaving myself to scramble around and try to find a replacement that would arrive in time for the holidays.

I was only offered a generic discount code that is available on the Swarovski website to everyone. I do not feel that my complaint has been taken seriously, nor the customer service rendered has been appropriate for the inconvenience that this has caused.

Please stay away.

Ordering online? Beware – I ordered an item of jewelry from their Australian online store. I found out yesterday that the item was to be shipped from Singapore. Nowhere on their website did it mention this. The item is now being held up in customs in Australia.

SLACK AFTER SERVICE – Bought 2 identical gifts as Christmas presents, they sent me 1 gift bag. So one of my Christmas recipients will get their gift in a Swarovski gift bag, and the other won't. I rang and they told me I should go to the nearest store to pick up, basically a paper bag with their logo on it. What a joke. I'm not going to spend half a work day driving to… Read more

the nearest store to pick up a gift bag - that's why we purchase on line. Have some decency and mail the gift bag to me. If it were my business, that's what I would have done. Lesson learnt. Aftersales service is couldn't care less - unacceptable.

"Gift wrapping" is a joke – I bought a bracelet online (click and collect) and paid an extra $5.50 for gift wrapping. When I went to the store to collect the gift, it was handed to me in a white bag with a bit of pink ribbon. I stated that I had paid extra for gift wrapping and was told - that was the gift wrapping. I pointed out that it looked nothing like the images… Read more

online and asked for my $5.50 back. I was told I had to contact customer service. I did this - the "chat" function is a disaster and when I phoned, I was again told "thats the wrapping". The pictures on the website DO NOT reflect what you actually get and the customer service is socking. I feel ripped off.

IF I COULD LEAVE 0 STARS, I WOULD – I created an Account Online as the website clearly states 'Sign Up & Receive 10% off your first order' - No where does it state (As I checked) that there are certain T&C'S to receive the 10% off. I tried to apply the 10% code provided - Didn't work, so I emailed the 'Customer Service Team' and was advised that the particular item I wanted to… Read more

purchase was not 'eligible' for the 10% off - What?! So then I proceed to purchase it anyway online as a 'Click and Collect' - Didn't receive a Order Confirmation so tried to contact the 'Customer Service Team' via their 'Live Chat' 3 TIMES and ALL 3 TIMES I received a message back stating 'they're unable to connect me'. I then contacted the Customer Service via Phone and was told that I would receive an Order Confirmation Email within 30 minutes after the Order was placed - I informed them it had been over an hour. They then tried to inform me I would receive the confirmation once the funds left my Bank Account - I informed them it already did. They were useless - Kept going around in circles with incorrect information. I ended up demanding they cancel my order to which I was asked 'Can we have a reason as to why?' - Are you joking? The person I spoke to cancelled my order and my $$$ was refunded. I cannot believe how difficult it was to order from this company - You're better off going in store or going somewhere completely different altogether. The only reason I ended up still purchasing this item is because it was for a friend that really wanted this item. Other than this occasion, you won't see $1 of mine being spent here.

I WISH I COULD PUT NEGATIVE STARS – Worst quality jewelry I have ever purchased. The pink matrix tennis bracelet fell off my wrist twice and the second time i didn't even know and lost my bracelet. The clasp is the most important thing that you should be able to rely on and it was the worst thing about it. The product is also so overpriced. The customer service hung up on me and did… Read more

not offer any compensation or a replacement and only offered a 10% "welcome" discount which is rediculous considering a $330 bracelet just fell off my wrist after owning it for a week and only going out for dinner.

I received a used item for my 10th Anniversary as a gift from hubby :(! – I received a pendant from my husband for our 10th anniversary. It did not come in the protective film that it usually comes with, and that's okay, but it clearly looked like either someone used/returned it or it was a display item. It had fine scratches and looked like it was exposed to the elements. I tried to complain but they just apologized… Read more

and asked me to return it. I realized today that I have to pay for the shipping!!! Why should I? They ruined our anniversary gifting and now they want me to pay for shipping as well?

too small – ordered some stud type earrings, which looked gorgeous on the model in the photos but too small. Look rather tacky and insignificant in real life. I think they must choose models with the smallest ears then blow the images of the jewellery up. I probably won't wear them, so a waste of money Show details

Rip off company – I ordered 5 pairs of earrings using the discount code. Two of the 5 pairs turned out to be too large and awkward on my ears plus the stems are thicker than the rest so it couldn't even fit the holes in my earlobes. I returned those 2 pairs and had to pay return postage (Swarovski makes their customers cover the postage regardless of the reason the… Read more

return). They agreed to refund but withheld part of my refund because since I returned part of the order, I have to pay full price for the remaining items. Discount no longer applies. What kind of a scam is the discount offer???? If you return just one item out of x items you purchased, you lose the discount to the rest of them??? This company is ripping off their customers. I will never buy from them again. I hope this company will lose so many customers to other companies who actually value their customers that they will be one of those go out of business soon too.

Made in China – I purchase Swarovski because I believed it to be a quality product. The box is even tagged, "Made In China". It is not even close. Like everything made in China. They should change their name to cheap junk at a price. Show details

Disappointing online customer service – I placed an order in December 2021 purchasing $350 worth of goods, as I had entered the website through a promotional advertisement (attached) which said purchases over $200 receive a special gift. I followed up with a phone call to the customer service line after I received an email confirmation saying my items are on its way, with no mention… Read more

of this gift. I was informed that this offer had expired prior to my purchase, yet the advertisement was STILL being shown and doesnt state when it no longer valid - which is misleading, and had I known, I would not have made my purchase when I did. They advised to email with a photo of the advertisement. So I did, to have an email pretty much saying they don't recognise the clickbait website, so Swarovski doesn't have to abide by it (even though it clearly had taken me to their official website to make the sale) and to return the items if I am dissatisfied.

I WAS happy with the items purchased, but will return due to the absolutely useless customer support provided.

Enforced charity donations!! – I wanted two new items from Swarovski (large and small zebras). Checked online and it said they were available in store at Bendigo. Travelled over 100 ks to be told quite bluntly that these items can't be sold to just anyone, that I had to be a special member. To be "special" member it costs nearly $60 to join. The proceeds I'm told go to third… Read more

world drinking water. Come home a bit disgruntled and found that I could order these elite items on line and that there was an offer for new members to get a 10% discount. I thought OK this will offset the elite membership money as my purchase was going to be around $1000. Long story short: after an online chat with a rep from Swarovski I am told that "very sorry but this 10% discount can't be put towards your limited edition purchases as we haven't found a way to add this to the online system. A it of a joke really and possibly a scam. Anyway I paid the full amount plus the additional fee to become an "elite" member because I wanted these pieces but feel that they might have lost my future business.

Misleading – Swarovski offers are nothing but misleading. Majority of items that are on sale show as out of stock! However available fot purchase if you pay full price! You would expect them to be more professional and honest about theit sales. I will never buy anything from Swarovski ever again. Show details

Originally ordered in June, still have not received – I originally placed my order in June but never received it. I contacted Swarovski after a couple of months after allowing time for postage. Had to follow up twice only to find out package was lost and a replacement was offered. It has now been nearly 7 weeks since then and still no order received. The bracelet was a gift for a friend who had lost… Read more

her mother, so much for that. I was previously a big fan of Swarovski but now I will avoid this company like the plague!