Swoop Fixed Wireless NBN 75/10 (Standard Plus)

We used to be with Telstra - over a six month period the internet was down more than it was working so I looked for a different option. Swoop was a great price so we gave it a go. Since we moved across in May last year we haven't had a single issue with outages. The two times I have needed to contact Swoop -one to connect the new modem and one to… Read more

check location issues, the team have been incredible and the issue has been instantly resolved. I am so impressed with my service, it is half the price I was paying for Telstra for fast, reliable internet. Thanks Swoop.

Thank you for assisting me to fix my internet yesterday. Special thanks to the team member named Vincent. He is such a keen and skilled worker. He worked with me for two hours. Much appreciated . Zakia. Show details

Problem solving to reinstate existing account – Robert was excellent in reinstating my email account. Very clear instructions and considerate and understanding Show details ·  1

Swoop Broadband tries to Steal Customers' money even after they cancel the service – Swoop lack Customer Service skills and fraudulently ignore written requests to cancel their service even after they admit they received numerous requests to cancel their service. Do not join Swoop Braodband as they will try to steal funds from your bank account even after you give them plenty of notice. I will be lodging a complaint with Fair Trading and the TIO to stop this company from stealing peoples money.

Slower than expected but we do have tech issues – Ongoing slow speeds, still being investigated, staff and techs are very friendly but the infrastructure in use by swoop is giving us problems Show details

person on fone knew nothing – female operator. Was on hold for over 1hour 10mins only to be told "there's a problem with NBN" - something which was blindingly obvious. The situation was resolved 3 days later by a male who actually understood what he was talking about - I was offline for a week because this particular operative knew nothing

Our connection newly set up wasn’t working and despite a few attempts to reboot and reset the modem to check the configuration settings I couldn’t get anywhere. Swoop were available over the public holiday weekend and the technical support got Cen by Wilson was amazing - knowledgeable and patiently working through different fixes until we got there. Much appreciated! Show details

Reliable connection with minimal dropouts, have used the same internet provider for over 8 years Show details

Was very helpful and patient and knew what he was talking about

Great customer service, helped me to decide an internet plan that suited me best and helped me change to it, as my current plan was not sufficient for my family's needs.

Joann was incredible! Super helpful! Answered all my questions without hesitation. From start to finish, faultless! Thank you so much Joann! This is why I’ve stayed with Swoop for 10+ years! Thank you!

Beth was very friendly and helpful. My request was dealt with promptly. Show details

Had wait time, but was able to use earlier query resolution to close the issue quicker, stayed back to confirm Show details

Aljhay been fantastic,explained everything with lots of patients.Thank you.he has great technical knowledge about the issue i was facing Show details

Neil was fantastic very knowledgeable and went above and beyond to help me Show details

Aljhay was very helpful and fully fixed my connection problems in a polite and timely manner Show details

New connection- Very helpful, very efficient, very pleasant & very easy to deal with Thank you Show details

Very helpful and quickly answered thank you so very much

Very accurate and friendly easily fixed the problem. Would be so happy to recommend Show details

Payment extension – Diro did a great job, great customer service. Friendly and helpful

Great service – Drix was great service was very friendly and helpful. Fixed all iasues

Modem configuration – Diro provided Fabulous service easy to understand. Will definitely use again

wirelesse help – all good thank you for your help, thank you , thanks

Fixed Wireless – Malcolm and Steven gave me good service, good personalities and know their game.

Great response – Ryan was very helpful and respectful as well as patient. Show details ·  1

Excellence customer service from Nadine C – Internet service is good and working for 2 years with only like 5 drops out during that period. However, the one reason that made me want to do this review is outstanding customer service from Nadine C. She is very helpful to fix my billing problem due to their transitioning into new billing system. She fix the issue in less that 5 min while other staff advice me to wait for update from account department (2 days pass since) . Thanks Nadine C. Show details

Great support – Excellent support provided, Deo was clear and precise in helping resolve a technical issue

Fantastic!!! – Wow this guy was so patient and worked very hard to get us on !!! Show details

Good response – I amended this review because I was contacted by Swoop Team and they rectified the issue. I had a contract for two years, and the plan was 79 for 12 months, then 89, as part of that the equipment was renewed because the older version was not suitable. However, after 12 months, they started charging me 99 instead of 89, and I was told prices went up. What is the point of the contract then ? Show details ·  1