Swoop NBN

Care helped us try and workout out internet issue. Shes troubleshooted multiple times to find and issue and gave us options moving forward! She was very kind and patient Show details

I had a great experience with John from Swoop Support. He was very friendly, patient and helpful throughout the whole process. He quickly understood my issue, checked my account and explained everything clearly. He also arranged the return of the eero modem for me. Excellent customer service — thank you, John! Show details

I called the swoop support line to change the date of my appointment for a technician to come look at my NBN connection and Diro helped me to change the date. Diro was very helpful and made changing my appointment very easy, quick and with no stress. Show details

Thank you so much for your help Tony, it is very much appreciated. We can now enjoy our internet again. Show details

Very good service from Swoop team, everyone I spoke to made me feel like I mattered to them and they were all kind. Show details

Dido was very patient and helpful. Nothing was too difficult for him even when I had no idea what he was talking about. Show details

My Experience Switching from Superloop to Swoop NBN After being a long‑time customer with Superloop, I finally made the decision to switch over to Swoop NBN and I want to share my full experience because it has been a massive improvement in both pricing and customer service. I originally joined Superloop during the Boxing Day sales in 2024. At… Read more

the time, I was paying $89 per month for the first 12 months on their discount. Everything seemed fine at first. But when that discount ended, I contacted them and said I wanted to leave. Instead of letting me go, they offered me a retentions discount on the NBN 1000/100 plan for $99 per month, locked in for another 12 months. I accepted it and stayed, thinking it would give me some stability.

Fast forward to just before 1 July 2026, and I received an email from Superloop saying my plan was increasing to $114 per month — even though my retentions discount period wasn’t finished yet. I was still meant to be paying $99, and the discount was nowhere near its end date. I felt completely blindsided. As a loyal customer who had stayed with them for years, it felt unfair and honestly disrespectful.

I called Superloop to clarify the situation, and that’s when I found out you must give 30 days’ notice if you want to leave. I told the representative that I wanted to cancel because I had found a cheaper provider. The whole interaction felt cold and transactional, which confirmed for me that it was time to move on.

That’s when I discovered Swoop.

I did a lot of research online and quickly realised that Swoop offered the same 1000/100 speed tier for $94 per month for life using the TATT15 promo code. That’s a $15 lifetime discount, not a temporary one. No “first 6 months only” tricks. No hidden conditions. Just a straightforward, honest price.

What impressed me even more was that Swoop was one of the only NBN providers in Australia that did NOT increase their prices after 1 July. While other providers were raising prices across multiple speed tiers, Swoop kept all their plans exactly the same. That alone says a lot about how they treat their customers.

My service officially switched over to Swoop on 9 July 2026, and that’s when I spoke to Kris from their support team. He was incredibly friendly, patient, and easy to talk to. I told him I wanted to opt out of CGNAT because I play a lot of online games and sometimes work from home. He processed the request immediately with no hassle at all.

After the switch, I did run into a small issue with my Xbox showing a moderate NAT type, even though CGNAT had been disabled. I called Swoop support again that night — I wish I remembered the name of the guy I spoke to — but he genuinely tried his absolute best to help me. We went through multiple tests, checked my settings, and he stayed on the call until we exhausted every option.

I’m using a TP‑Link BE800, and after doing a factory reset, reconfiguring everything from scratch, and cloning my PC’s MAC address to my Xbox, the NAT type finally changed to open. Even though the issue wasn’t directly Swoop’s fault, their support team still went above and beyond to help me troubleshoot it.

This level of customer service is something I never received from Superloop.

Swoop’s staff actually listen. They don’t rush you. They don’t treat you like a number. They genuinely try to fix the problem, even if it’s something outside their usual scope.

Between the stable lifetime pricing, the excellent customer service, the smooth activation, and the fact that they didn’t raise prices when everyone else did, I honestly feel relieved to have switched providers.

I’m extremely happy with Swoop so far, and I truly hope to stay with them for a very long time. Thanks Luke K

Just switched my home internet and mobile over to Swoop and couldn't be happier with how it went. I was with Telstra on a 50/20Mbps plan paying $93 a month. Swoop got me onto a 100/20Mbps plan for just $72 a month, so theoretically I get potentially double the speed now and it's saving me twenty bucks a month. Sarah Wilson was the rep who… Read more

sorted it all out for me and she was brilliant. The whole changeover only took a few hours. I woke up the next morning and everything was working flawlessly. Download speed at lunchtime is 55Mbps, so whilst not quite as advertised it's still better than I ever got with Telstra - and I'm paying less. My property is still using the copper telephone wiring, so these speeds are as good as I'm going to get. I'm not complaining. Streaming platforms are smooth with no issues.

Sarah even gave me a call back later on just to double-check everything was up and running properly. You really can't fault that kind of service.

I moved my mobile over at the same time and that went without a hitch, too. Went with an eSIM and it was connected and good to go within a couple of hours. No dramas whatsoever.

I spoke with MAU who was so helpful and supportive of my situation. In the future if it can be arranged l will continue your service. Wish all conversations went as smoothly as it did with MAU Show details

The internet was great, no problems with my service over the last 6 months. I’d also like to thank Jerm for assisting me over the phone. And it’s fantastic that Swoop offers bills or direct debit, rather than only direct debit. Show details

Always amazing service from Swoop. Customer service is easy, fast, and accurate. Usually first call resolution and also very happy with internet service and value. Couldn’t be happier. Show details

Had issues with my internet connection and Rae was extremely helpful and very nice some of the best customer service I have ever received made my day 1000% better Show details

Wilson was super helpful & assisted me with an extension of my service due to some financial difficulty. He was fast, efficient & definitely released a lot of stress for me. Thank you Wilson! Show details