Swoop NBN

I appreciate Jess for extending my plan for another 6 months. He is polite and proactive. Swoop is lucky to have an employee who helps to keep their loyal customers. Show details

I really appreciate Jonathan's help and support for my order. He has always been very patient and helpful in resolving any issues I've had, and he consistently responds to my emails promptly. Thank you so much, Jonathan, for your excellent customer service and ongoing support! When I tested my internet speed at home yesterday, it was only around… Read more

100 Mbps, rather than the 500 Mbps I expected. Could you please help me check whether my internet plan is providing the correct speed?

Harry Dela Melbourne ref number 947391 was absolutely very patient with me over three hours sorting out the router and connecting the internet, talking us through all the trouble shooting. We couldn’t have had a better person on the day. Thank you . We had the same problem when we first transferred over to Node here in Bunbury three years ago . Reason unknown I’m sure most people would not been in this very frustrating situation. Thanks again Show details

John was excellent in his knowledge & was very easy to understand while guiding me to set up NBN. I think John has excellent customer service and should be nominated for an award. Show details

Review of nbn setup, unsure about the actual swoop service currently as have not had sufficient time to use it. John was patient and could troubleshoot during the setup. He did a good job. Show details

So far very happy with the new fibre connection to the house. At first it did not work but Chris from support helped through refiguring my modem . Last night there were at least three times where my movie would pause and I was thinking it was the wifi but only time will tell thank you Show details

I spoke with Beth at accounts re reconnection of my suspended service. .I advised that I paid the outstanding amount some days ago.she asked to email payment confirmation, which I did. Beth unsuspected the service straight away which is very much appreciated. Show details

DIRO was amazing and a sweetheart he stayed on the line and made sure that the job he put through for my property was received by the right department and put into action before hanging up. He had rung the day before but I wasn’t home and by the computer . He rang me the following day to see if someone followed up on my job after he went home. Beautiful Show details

Had a concern about billing and had a chat with Joann from chat team, she was very responsive and she knew what she was doing. All the team members I have been contact with, have been very responsive and helpful. Show details

Would not recommend to anyone, I have recently moved houses on the 25th of September. I got advised the earliest appointment for a technician from NBN would be the 1st of October between 1-5pm. This person never arrived and called after 5pm to say someone will come out the following day to organise as he was too busy. This person arrived on the… Read more

2nd but "didn't bring enough required materials to complete the job" so said he can return of the 6th of October. Someone new came on the 6th but due to light rain advised couldn't complete the job also and would return the next day. I have contacted Swoop again today the 7th to check if the person is returning and was advised I'll need to reschedule a new appoint with the earliest date being the 14th of October. Not to mention how weak their internet is and the constant drop outs for "unshceduled maintenance" which seem to be a weekly thing, definintely not worth $100 AUD per month for crap internet. I'll continue to leave reviews here and for NBN until this is resolved.

I was with telstra for 2 years but had problems with the support there and bad service for 3 months before joining neptune for a free trial of 5 days and decided it wasnt good enough for me so i switched to swoop which had me pay 1 month upfront , how unfortunate for me , ive had inconsistent , unstable net and dropouts galore not to mention by… Read more

default they block your access to adult websites which can be turned off in there login portal but still an inconvenience other than that alot of websites you cant access ive had some websites deny me access because my connection was considered (vpn or proxy) other websites just dont load , when the connection is fine , browsing and streaming is horrible theres like a 1-3 second delay which leads me to believe theres some sort of routing or traffic issue , i tried calling support to see whats up i tried sales which answered right away but when transferred to tech team i was told wait time is 7 minutes i was on hold for 45 minutes before giving up im going to complete the month i paid for and switch to another provider , this was my personal experience everyone elses could be different and location plays a big factor im located in western sydney if that helps you guys

OMG READ THIS before you join SWOOP. I signed up about 3 months ago and what a disaster. Firstly the plan I am on is a high speed plan and that is billed correctly. NOW the issues. I'm a gamer, so if all you gamers out there steer well clear of this mob. They have routes (to game servers SEA etc) on their NBN that are clearly slower than other… Read more

providers. How do I know? A mate of mine that lives 2 doors away that has inferior infrastructure and a slower computer, is getting game pings 100-200 ms faster. But they aren't on SWOOP. So today I am calling them again and now the next issue. Their Sales Department has a 1 min wait time and their Technical Department has a 1 HOUR wait time. OMG, there must be others like me that are so dissatisfied they are cancelling or trying to get help. Pathetic. SWOOP these guys under the carpet. I am. BE WARNED!

My Experience Switching from Superloop to Swoop NBN After being a long‑time customer with Superloop, I finally made the decision to switch over to Swoop NBN and I want to share my full experience because it has been a massive improvement in both pricing and customer service. I originally joined Superloop during the Boxing Day sales in 2024. At… Read more

the time, I was paying $89 per month for the first 12 months on their discount. Everything seemed fine at first. But when that discount ended, I contacted them and said I wanted to leave. Instead of letting me go, they offered me a retentions discount on the NBN 1000/100 plan for $99 per month, locked in for another 12 months. I accepted it and stayed, thinking it would give me some stability.

Fast forward to just before 1 July 2026, and I received an email from Superloop saying my plan was increasing to $114 per month — even though my retentions discount period wasn’t finished yet. I was still meant to be paying $99, and the discount was nowhere near its end date. I felt completely blindsided. As a loyal customer who had stayed with them for years, it felt unfair and honestly disrespectful.

I called Superloop to clarify the situation, and that’s when I found out you must give 30 days’ notice if you want to leave. I told the representative that I wanted to cancel because I had found a cheaper provider. The whole interaction felt cold and transactional, which confirmed for me that it was time to move on.

That’s when I discovered Swoop.

I did a lot of research online and quickly realised that Swoop offered the same 1000/100 speed tier for $94 per month for life using the TATT15 promo code. That’s a $15 lifetime discount, not a temporary one. No “first 6 months only” tricks. No hidden conditions. Just a straightforward, honest price.

What impressed me even more was that Swoop was one of the only NBN providers in Australia that did NOT increase their prices after 1 July. While other providers were raising prices across multiple speed tiers, Swoop kept all their plans exactly the same. That alone says a lot about how they treat their customers.

My service officially switched over to Swoop on 9 July 2026, and that’s when I spoke to Kris from their support team. He was incredibly friendly, patient, and easy to talk to. I told him I wanted to opt out of CGNAT because I play a lot of online games and sometimes work from home. He processed the request immediately with no hassle at all.

After the switch, I did run into a small issue with my Xbox showing a moderate NAT type, even though CGNAT had been disabled. I called Swoop support again that night — I wish I remembered the name of the guy I spoke to — but he genuinely tried his absolute best to help me. We went through multiple tests, checked my settings, and he stayed on the call until we exhausted every option.

I’m using a TP‑Link BE800, and after doing a factory reset, reconfiguring everything from scratch, and cloning my PC’s MAC address to my Xbox, the NAT type finally changed to open. Even though the issue wasn’t directly Swoop’s fault, their support team still went above and beyond to help me troubleshoot it.

This level of customer service is something I never received from Superloop.

Swoop’s staff actually listen. They don’t rush you. They don’t treat you like a number. They genuinely try to fix the problem, even if it’s something outside their usual scope.

Between the stable lifetime pricing, the excellent customer service, the smooth activation, and the fact that they didn’t raise prices when everyone else did, I honestly feel relieved to have switched providers.

I’m extremely happy with Swoop so far, and I truly hope to stay with them for a very long time. Thanks Luke K