Swoop NBN

Diro was absolutely amazing, even tho almost an hr we finally got my internet up and running and now my streaming services & gaming will be awesome. Thank you Diro you went above & beyond for assisting me with my tech issues. Show details

Mau was great. I just needed to cancel my service (no problem with the service, circumstances just meant I had to get a joint electricity-internet provider at a new place). Mau got it done fast with no hassle. Show details

Was on hold for 30 minutes a week prior, but had my issues resolved immediately today when conversing with James so im happy. Its just water off a ducks back, i cannot complain. The matter was resolved. Show details

Swoop NBN are very user friendly, organising our fibre to home connection, with excellent communication all the way. As we used our own modem I needed tech assistance to connect after the install. Wilson was calm, courteous, effective and a delight to deal with! Well done Swoop! Show details

Amazing customer service, we were on the phone for almost an hour and Anthony calmly managed to fix our bad upload speed. Good customer service is truly rare those days. Thanks team; Show details

RUBBISH internet access. Overseas helpline. They trick you by testing the speed limit of the wrong thing. Imagine a firefighters water hose but only a tiny drop of water is coming out. Their test will tell you that you’re getting 535mbps! Wowww but… Read more

in truth you can’t load google. Speedtest.net take 3 minutes to load standing next to wifi box yet says I’m getting 500+mbps

***UPDATE*** Spent 40 minutes on the phone doing exactly the same things again but now I have to test 9pm, 6am and 12pm tomorrow so they have more “data”. What an insane conversation and backwards company

I wrote an email to Swoop Support indicating my departure from Australia in March 2026 for employment overseas, and requested termination of my home NBN internet services. I had even followed up with several emails, when I finally received a response from Support stating that I needed to call the 1300 number for verification to complete the… Read more

formalities. After a brief wait, I was put through to a Customer Support person named Deo, who patiently listened to all the information provided and acted on my request immediately. He showed real customer care and concern that I've never experienced before, and made sure that everything was settled: from the termination of my internet services account to the cancellation of the debit payment for the latest bill in April 2026. His excellent rendering of service for a customer who’s calling Swoop from China has made him someone worthy of respect and one who knows much about due diligence. Most of all, Deo has been extremely helpful in being able to allay all my concerns. It is staff like Deo who truly keep the spirit of customer care alive, thereby adding credibility to the organisation such as Swoop. I shall recommend my friends to take to using Swoop for their internet services and will, hopefully, use Swoop Broadband once again, when I eventually return to Australia. Thank you very much to Deo and to Swoop.

I was really disappointed when my Swoop NBN 1000/50 service was suddenly suspended because my NAB bank card got blocked. I understand these things can happen, but waiting around 10 days for a replacement card has been stressful, especially since I rely heavily on the internet for work, communication, and daily life. It created a lot of… Read more

inconvenience and uncertainty during that time.

However, my experience with customer service—especially Beth—made a big difference. She was incredibly patient, kind, and understanding from the beginning. Instead of just explaining the issue, she took the time to listen and offer a real solution. Beth introduced me to a payment plan option that I didn’t even know was available, and she guided me step by step through setting it up with two clear payment dates.

Her support turned what felt like a frustrating and stressful situation into something manageable and reassuring. I truly appreciate her professionalism, empathy, and willingness to help beyond expectations. It’s rare to come across someone who genuinely cares about resolving the issue and supporting the customer at the same time.

While the service suspension itself was disappointing, Beth’s help restored some confidence in the overall experience. I hope Swoop continues to improve flexibility and communication for situations like this, and also continues to value team members like Beth who make a real difference.

For anyone going through a similar situation, it can feel overwhelming at first—but with the right support, things can be worked out. Staying patient and reaching out to the right person really helps.

After experiencing difficulty with reconnecting two existing LG Smart TV sets to the internet following upgrade of our NBN service at Mallacoota to FTTP and, consequently, the installation of a new and upgraded router which had been pre-configured for this new arrangement, we sought technical advice by phone from Swoop Broadband to successfully… Read more

resolve our problem. Rather than hold the line open while waiting for two prior callers to have their issues attended to, I chose Swoop's "call-back" option and was pleasantly surprised to be told that a Swoop representative would phone me back in just 6 minutes, which is precisely what happened...no ifs, buts or maybes! Consistent with our experience from the very early days of "dial-up" internet provided by DCSI at Warragal, the help provided by Swoop's Customer Service Officer who phoned me back ("Aljhay" or Jay for short) was outstanding. He quickly identified the source of the problem as being within the smart TVs as distinct from either the NBN service or the new router. Then, displaying great patience and competence, Jay calmly took me through the processes of reconnecting each set to the internet, thereby reinforcing once again the added value of remaining with Swoop as our ISP. Wonderful service and thank you again Jay.

Today Lyn helped me by changing my IP address because I was scammed by someone. My IT tech recommended that I do this for extra security just in case the perps got it. Lyn was great, very helpful and we got it done in just a few minutes. Show details

I would like to thank Kris for his extreme patience with me in fixing my email issue. I am not very good with computers and Kris was able to clearly take me through the process and resolve the issue. I think he deserves a pay rise for having to deal with me lol. Show details

We would use Swoop again, they were great with set up and we had pretty consistent speeds. Lyn was very helpful and kind when we needed to cancel due to relocating. Thank you Lyn :) Show details

Neil, did the great job by assisting us to connect our NBN internet. With the proper word of guidelines, we were able fix our network issue. Hopefully we won’t have any issue further but if it does he is the kind of person we will always look forward to. Thank a lot Neil. Show details

Chris handled our request to setting up our internet connection after going to a fibre to the premise connection very efficiently and guided us through the process. Show details