Swoop NBN 1000/100

so far great service. Spoke to John with some issues and he solved them quick smart. and answered my questions promptly. Show details

The internet was great, no problems with my service over the last 6 months. I’d also like to thank Jerm for assisting me over the phone. And it’s fantastic that Swoop offers bills or direct debit, rather than only direct debit. Show details

Great help from Neil, identified the issue quickly with effective troubleshooting Show details

Neil is very knowledgeable of the system his able to sort things out. Very easy to communicate with his kind and polite. Show details

I’m very happy with the service provided by Swoop. John from the support team was incredibly helpful, professional, and efficient in resolving my issue. His excellent customer service made the entire experience smooth and stress-free. John truly deserves recognition for his outstanding work—he should get a raise! Thank you, John, for your exceptional support. Show details

James was able to get my query and resolve my request quickly via the chat. Thank you! Happy with the chat and the quality of the service people there. Show details

When calling the customer service, wait time is over 1 hour, I spoke with [Name Removed] to cancel my service, he wasn't able to provide clear information, I had to call again and again to get the cancellation done and clarified Show details

Clear and concise handling of a question relating to a somewhat complex issue. Swoops always delivers. Show details

John helped me today with getting a good deal - service was fast and painless Show details

John was very helpful, straight to the point and didn't muck around, He new what he could off straight off pretty rare to see this Show details

Chris gave me great service and helped me fixed my nbn connection Show details

Beth was able to provide a very prompt resolution to my request Show details

Best ISP I've had since the early days of Internode. John on the chat has been absolutely magnificent in every aspect of my query and cannot speak highly enough of his customer service. Show details

Joann was very helpful and easy to understand. Ryan Jackson Show details

1st month of service, connection was intermittently dropping out around 5am, for about 1hrs, next 4 months soon not issue. Show details

Recently got swoop and the speeds are fast and when we had NBN problems swoop organised NBN technician for us. The technical help guys Diro was really friendly and easy to talk to, got everything sorted out for us Show details

Mau was excellent, helped very quickly and very fast with my Static + CGNAT request. Please look after her, she knows what she's doing. Absolute God tier service. ( coming from an EL1 Experienced member ) Show details

Diro was fantastic. Great customer service experience and lovely chat Show details

The help was very quick and effective. Thanks a lot Show details

Kar was really amazing she explained everything and even dough it was my fault she was very kind and got my internet back. I was p*ssed off and confused when I rang but within in seconds of speaking with her I was filled with joy and happy thoughts. Thanks Kar and team Show details

John helped me resolve an outstanding matter from previous contact person. It was dealt with efficiently and hassle free. Show details

I recently contacted Swoop Broadband to arrange a new internet connection and had the pleasure of speaking with Fatma Rizvi from the sales team. Fatma was an absolute pleasure to deal with. She made the entire setup process quick, easy, and stress-free. She was knowledgeable, friendly, and had a wonderful sense of humour, making the whole… Read more

experience enjoyable. Her professionalism and excellent customer service truly stood out. Fatma is a real asset to Swoop Broadband, and I sincerely thank her for all her help.

Thank you to Kris for helping resolve this issue so quickly. Excellent customer service and support throughout. Show details

Got things sorted quickly regarding billing issue and great responses Show details

Wesley was amazing from start to finish. He helped me set up my router and answered all my questions. He was very patient with me. He also helped me with a billing issue that I hope is fixed now but will find out tomorrow or Thursday if we did it right. Glad I was connected to him Show details

Advertised speeds with no downtime, static ip option available. Good price. Very good. Show details

Kris helped my issues simply by asking me to take a photo of things. Support is always helpful Show details

Great Service as always!!! THANKS TEAM Fast and easy response times and easy to speak with A+++ Thanks Drexell!!! Show details

My Experience Switching from Superloop to Swoop NBN After being a long‑time customer with Superloop, I finally made the decision to switch over to Swoop NBN and I want to share my full experience because it has been a massive improvement in both pricing and customer service. I originally joined Superloop during the Boxing Day sales in 2024. At… Read more

the time, I was paying $89 per month for the first 12 months on their discount. Everything seemed fine at first. But when that discount ended, I contacted them and said I wanted to leave. Instead of letting me go, they offered me a retentions discount on the NBN 1000/100 plan for $99 per month, locked in for another 12 months. I accepted it and stayed, thinking it would give me some stability.

Fast forward to just before 1 July 2026, and I received an email from Superloop saying my plan was increasing to $114 per month — even though my retentions discount period wasn’t finished yet. I was still meant to be paying $99, and the discount was nowhere near its end date. I felt completely blindsided. As a loyal customer who had stayed with them for years, it felt unfair and honestly disrespectful.

I called Superloop to clarify the situation, and that’s when I found out you must give 30 days’ notice if you want to leave. I told the representative that I wanted to cancel because I had found a cheaper provider. The whole interaction felt cold and transactional, which confirmed for me that it was time to move on.

That’s when I discovered Swoop.

I did a lot of research online and quickly realised that Swoop offered the same 1000/100 speed tier for $94 per month for life using the TATT15 promo code. That’s a $15 lifetime discount, not a temporary one. No “first 6 months only” tricks. No hidden conditions. Just a straightforward, honest price.

What impressed me even more was that Swoop was one of the only NBN providers in Australia that did NOT increase their prices after 1 July. While other providers were raising prices across multiple speed tiers, Swoop kept all their plans exactly the same. That alone says a lot about how they treat their customers.

My service officially switched over to Swoop on 9 July 2026, and that’s when I spoke to Kris from their support team. He was incredibly friendly, patient, and easy to talk to. I told him I wanted to opt out of CGNAT because I play a lot of online games and sometimes work from home. He processed the request immediately with no hassle at all.

After the switch, I did run into a small issue with my Xbox showing a moderate NAT type, even though CGNAT had been disabled. I called Swoop support again that night — I wish I remembered the name of the guy I spoke to — but he genuinely tried his absolute best to help me. We went through multiple tests, checked my settings, and he stayed on the call until we exhausted every option.

I’m using a TP‑Link BE800, and after doing a factory reset, reconfiguring everything from scratch, and cloning my PC’s MAC address to my Xbox, the NAT type finally changed to open. Even though the issue wasn’t directly Swoop’s fault, their support team still went above and beyond to help me troubleshoot it.

This level of customer service is something I never received from Superloop.

Swoop’s staff actually listen. They don’t rush you. They don’t treat you like a number. They genuinely try to fix the problem, even if it’s something outside their usual scope.

Between the stable lifetime pricing, the excellent customer service, the smooth activation, and the fact that they didn’t raise prices when everyone else did, I honestly feel relieved to have switched providers.

I’m extremely happy with Swoop so far, and I truly hope to stay with them for a very long time. Thanks Luke K

Wesley helped me out to fix a good deal as I am an already existing customer he helped me secure the promotion deal which included an upgraded internet plan while being cheaper for 6months than my previous. Show details

Great service and customer support for the FTTP connection. 2 GBPS should be added to the service Show details

Fatma Rizvi and another team member (forgot his name) helped me transfer my NBN service to a new address. Both were very polite, friendly and easy to speak with. Both made the whole process simple and smooth. Thank you guys! Show details